Booked a van for pickup 16:00 Monday 03/07/2023 When I arrived the van windows were all misted up, when I asked about it I was told not to worry, it had just been cleaned and it would clear as soon as the engine was started. It didn't, and I had to run the cooling full blast on the windscreen to clear it. It's winter, not a good start. On the drive home the seat felt cold, but when I got out I realised that my back and the seat of my pants were wet. By now they were closed, and we were leaving for Mildura at 05:00 the next morning. Started loading the back, only to find the the MDF floor was wet too, not good when loading up furniture, electronics and household goods. I had to put down mats to protect everything, thereby destroying the mats. On leaving at 05:00 Tuesday we put down 3 layers of towels on the seats, but they were soaked through within an hour - of a 7 hour drive. The windscreen constantly misted up, so I was having to swap between heating the cab and running the cooling to clear the screen. Arrived in Mildura, unloaded and parked the van. Left Mildura on Friday 07/07/2023 for the return journey, layers of towels again, soaked through within an hour, again. At 14:42 (Van booked to 16:00) I got a call asking when the van would be returned... Van returned at 15:42. Told the person in the office that the seats were soaked. His response was that they knew, because when his manager had collected it from another depot someone had used a pressure washer in the cab to clean the seats. A Pakenham branch worker had attempted to dry them with paper towels, so they thought it was dry. Obviously as soon as the weight of a person sat in the seat the moisture was squeezed up to the surface. I said to him, as he was apparently the only person there, that I expected a discount, he laughed and said talk to his manager. Called the following Monday and got to speak to the branch manager. Explained the situation, she said she would talk to her manager and get back to me by close of business. No call came. I called on Tuesday, and was told that they would credit me with 200Km. $56.00. I said as I had a wet seat for all of the 848Km (first 400Km free on a 4 day rental, total travelled was 1248Km) I wanted all the excess refunded. She said she would get her manager to call me by close of business that day. No call came. I have called at least 3 more times, and each time she's either in a meeting, off site or unavailable. Each time I'm promised a call-back "By close of business" but I've NEVER been called. Oh, and the offered discount was not taken off. Yesterday I called their main office again and spoke to a very pleasant person. They told me that I would get a call back from the area manager within 45minutes, max one hour. You guessed it - nothing. Customer service? Non-existent. 25/07 Called the head office again and had to explain it all again as there were no notes (after 5 or so calls) for them to refer to. I was asked to hold while the appropriate manager could be located. Then my call was put back into the queue, so I had to explain it all again to the next person. She's put me on hold to find an appropriate area manager. She then put me through to the branch manager! A person who has already said she can't help me any further. She maintained that she had passed this up the chain and upper management had said they would get in touch. So, either she lied to me OR SiXT corporate are happy to hang their branch managers out to dry. Not good either way. She has said that she will get one of her managers to call me today. Let's see what happens. YES! I got a call from the area manager! He was great. Apologised for not getting back sooner (was on leave) and has promised to make good. They have made good and refunded me the excess mileage.

First time with Sixt and I'm giving the Clayton branch 4 stars and Tom at the Pakenham branch 5 big stars! ⭐️⭐️⭐️⭐️⭐️ Clayton was good but didn't have the little hatchback they said would be available. (I'd flown down from Qld specifically to drive my ill father home from a hospital right in Melb city, after his open heart surgery, and it was a stressful time where I needed a car I was familiar with. I was given a European SUV, which I reluctantly took, as we didn't know when a hatchback would be available. After driving it up Toorak Rd!....omg... never again ..lol... and using opposite sided indicators & wiper levers & finding it too large for driving & parking, I rang Sixt back who said I could transfer to another car if they had one. By the next day I got a call from Tom from Pakenham Sixt, who had a lovely Hyundai i30. Tom answered all my questions and helped me transfer to an easy & comfortable Hyundai i30. His communication & customer service was impeccable. I came in to the office on a terribly rainy windy day but he was still cheery as he took the photos in the rain and finalised the transfer. Thanks Tom for making my driving experience enjoyable and my father feel safe as I drive him to all his appointments Will definitely use you guys again.

PLEASE DON’T RENT A CAR AT SIXT. AFTER THE CAR I RENTED BROKE DOWN ONLY AFTER A WEEK AND REQUIRED TOWING AT MY EXPENSE. THE MANAGER MELISSA AT THE PAKENHAM BRACH WAS RUDE, UNPROFESSIONAL AND CONTINUED TO TELL ME I WAS AT FAULT FOR THE CAR BREAKDOWN. The car I rent broke down while I was driving. Sixt stated I was at fault. Apparently they service the cars every 10,000kms. This MG was at 20,000kms when I received it and it definitely wasn’t serviced at the 20,000 km mark. I did ask the manager Melissa for the receipt of service but Melissa couldn’t show me one. I wonder why? Please don’t rent a car from Sixt you will be blamed if it breaks down and you will have to organise all the towing on your own and a replacement car. After reading many poor reviews, Melissa the manager of Pakenham Sixt and her staff have been rude, unprofessional and difficult to deal with with many customers Please don’t use Sixt and avoid the experience I had. RACV organised a car from just up the road at BUDGET CAR RENTALS ON BALL HILL ROAD.

I possess a valid international driving license and recently moved to Victoria for a period of 6 months. In the past, I have rented cars from well-known companies such as Budget and Herts at Melbourne airport. However, this time I am visiting a friend in Pakenham and have booked a car through an online platform from an unfamiliar rental company. The employee, Melissa, refused to rent me a car based on a supposed policy which she could not prove to me. I explained that I was in the process of converting my license and had a driving test scheduled for the following Monday, and also provided proof from VicRoads that I am legally allowed to drive in the state until June 2022. Despite this, Melissa refused to assist me and instead called other rental companies but was unable to find a car available. She eventually asked me to leave the store, refused to admit she was in the wrong and claimed to be the manager despite her name tag stating "customer associate". I doubts about the longevity of this company.

Had a really bad experience at SIXT Pakenham on 06/07/2023 at 0845am. After making an online reservation when I went to collect my car I was told by rude reception staff that if I am residing in Australia for more than 6 months I have to get an Australian license or else I can not drive. I have clearly mentioned that I am from Queensland, with international driving license and working and driving for one year without any problem. After this horrific news I have checked the law and it only says if you live in Victoria for more than 6 months you have to apply for a license and obviously I came to Victoria only for a short visit for few days.( We don’t have a law like this in Queensland) Luckily I was able to rent a car from Hertz Pakenham without any problem just after 30 minutes of this incident and the staff there was knowledgeable and polite unlike at SIXT. If you are an interstate traveller please avoid this terrible place if you don’t want to cancel your travel plans at the last minute.

Being greeted and referred to as mate and buddy in spite of the service staff having my full details was somewhat off putting. The vehicle has a tailgate and last time I hired came with a cable controller. Not this time. I wasn't informed of this until I came back to ask where it was. I was told that due to customers damaging them they are no longer provided. This makes operating the tailgate impossible for one person. Ridiculous. I was asked to bring the vehicle back 30 minutes earlier than its scheduled time as this would "help the staff" prepare it for re hire. I did this and no indication of gratitude was offered. Overall, not a pleasant experience. I shall be hiring from another company in the future

It is my 5th or 6th experience with SIXT and I can not be more satisfied with their customer service. Rented a truck yesterday from their branch in Pakenham VIC, and I was supposed to deliver the truck by 4:15pm. Realising that I was not able to complete the work I was doing by the time I was supposed to deliver the truck, I called the branch and spoke with Jordan. What an amazing experience. Nothing was to difficult for him to help me out as I needed to stay with the truck until the following day. He got it all sort it with no extra costs to my rental, as I was supposed to have it for 24 hours. I will keep renting with SIXT for as long as their customer service is like this.

A truck rented out by this company hit the front of my car and drove off . I got the plate and witnessed it along with an independent witness . SIXT PAKENHAM have denied any liability yet know exactly who it was hired to . On the phone they even admitted the client was a “difficult “ customer for them . Must be the reason they won’t take responsibility. It’s abhorrent behavior for any business especially this one . I’ll probably receive the usual generic response that other complaints receive. On your response by owner - you already are very aware of this situation. You were informed months ago via phone and numerous emails from Racv .

Picked up a 3 tonne truck from the Pakenham store on the 28/5/2023 I got around 25 klms from the store and the engine oil light came on and the engine temperature was almost over the high mark (outside temperature was 15 degrees) I tried contacting them as I didn’t want to risk driving the truck and the engine blowing up and could only contact the national call centre which is located overseas, their suggestion of driving the truck to Melbourne airport and swapping it over I said now (it’s 2 1/2 hrs drive from where I was) definitely wouldn’t recommend this company if this is how their service schedules are

Not the car that I ordered online but it was still in great condition and drive well. The staff working at Pakenham were great and really helped me out when I left my work bag with work computer in the car by mistake, waiting for me to return after hours to pick it up. Unsure why the company charge a $500 security bond with a debit card when only charging a $200 security bond with a credit card? This almost shows a lack of trust for customers without a credit card even though in real life people are mostly better off without a credit card..

What can I say… the staff are super nice. The truck I hired was perfect for my needs and was super clean and new. My only gripe and the reason for this review not being 5 stars is no hand controller was provided for the tailgate lift, for a person with a disability like myself this makes using the tail lift almost impossible as I am unable to crouch under the truck to use the controls and also makes it difficult for 1 person to safely lift goods as you can’t steady them on the lift. Otherwise a great experience and very affordable.

Awesome experience renting a car from the branch. The guys waited till late because i ended work late, but yet their energy did not waver. Hats off to Tom for the comprehensive explanation of the whole process when i picked up the car, and it only completes the circle that it was him again whom my car was returned to. Lively as always, exemplary to say the least. If all the staff of SIXT shares his energy, then customer service would never be an issue for you guys. Thanks for the excellent rental experience.

Be very CAREFUL as you can’t take any of their cars in WA or NT. Found this out after booking car, I told them on phone when booking, pakenham branch said that we wouldn’t be insured if something happens in those states. Even though I was told this the girl must not have cancelled the car because I’m still receiving confirmation email today and hire was for tomorrow. Apparently It’s in the 16 page fine print that she printed to show me. Who really reads this?? Not good enough really.

Was happy with the service until it came time to return car. There is no allowance for unforeseen circumstances. An accident on the freeway meant that traffic was diabolical and missed the 4.30 close time. Still dropped car off but THERE IS NO ALLOWANCE FOR DROPPING THE KEY OFF AT THE SAME TIME. How about you provide a lock box or a Shute that people can slide the keys into the office. Having to do a second trip or pay for an Uber to drop keys back is ridiculous.

Very welcoming service by the staff at the Pakenham branch, I had a hire car from them via RACV due to my car being in a not at fault accident. There were delays in the repair process for my car and every time there was a delay SIXT had no issue in extending the loan car. My loan car was very clean, modern (almost brand new) efficient to run and comfortable to drive. I highly recommend renting a car from them if you are in the area and in need of a car.

This company doesn't deserve one star worst customer service. Also staff where not wearing mask indoors and not following the covid guidelines set out by the government. Melissa was completely rude and didn't care about anything you have to say they she showed compassion. She also lack empathy. She would rather not tell what you needed to actually hire a car and see you come back so they can be rude to you . Would not recommend this company to anyone

Hired a car through SIXT Pakenham for a couple of months while waiting for my other car to arrive and I could not have asked for a better experience. I have hired cars through the other major companies before but after dealing with SIXT, I will never go elsewhere. The customer service from the team here and the competitive rate offered is second to none. Thanks to the team at Pakenham for being so great.

Awesome customer service! The team at Sixt are great answered any questions I had. Shout out to Tom who helped me the day I picked up my hire car. Made the experience so easy was super informative and has such a kind spirit! Definitely recommend sixt if you need a hire car! Compared to other car hire experiences I’ve had at other branches, these guys are awesome!

SIXT ( Pakenham ) set the bar across the board for a perfect customer experience. Melissa provided 5 star service at every step and made the process very pleasant. The New Kia Sportage packs some of the best features and technologies. Ample legroom on second row which my family enjoyed during the long trip. We will definitely hire from Sixt for our next holiday!

I required a van to assist my youngest daughter and the 2 ladies at reception were fantastic, the details were promptly entered into the system and I was able to take a clean van and do the task. There was a minimum of fuss with an affordable price. The reception staff are local ladies and a benefit to their organisation. Thanks for assisting me.

Was able to hire a small moving truck at short notice. No other rental company were able to accommodate us except for SIXT. Staff on site were great, gave us a quick rundown of the truck's features and then we were on our way. Truck was nice and clean and easy to drive. Would happily go through SIXT again

Sixt car rentals were fantastic! l had to hire one of their cars after having an accident in my car. Melissa was amazing and explained all the information l needed to know when hiring a Kia Sportage to get me around whilst waiting for my car to be repaired. I would definitely hire from them again.

I recently had a fantastic experience with SIXT during my car rental. The customer service was top-notch, the vehicle was clean and well-maintained, and the rental process was quick and efficient. I appreciate their commitment to providing a positive rental experience.

This past week I hired a VW Tiguan from SIXT-Pakenham The whole experience from hire to return was perfect- the staff were friendly and were happy to help from start to finish! I highly recommend SIXT to anyone that is in need of a hire car as it is a flawless service

Given the run around by insurance company the team at SIXT Pakenham were very supportive, stretching the hire out calling to make sure all was ok. Had trouble with one vehicle the team swapped it over with minimal fuss to have me back on the road. Thx SIXT Pakenham

I hired a little Hyundai i30 for 5 days. I was running late for pick up but Cindy stayed longer to make sure I got the car. Cindy was very pleasant and very helpful. If I ever need to hire another car I wouldn’t hesitate going back. Thank you …

Hired for 4 days and asked if I took it back a day early would I get the difference back. Was told I would easy as that. Took it back 1 day early around 10:45 and got told since it was not back by 10:29 that I had to pay for the extra day still

My experience with SIXT in getting a replacement vehicle during the time my car was being repaired was exceptional. The staff were friendly and professional. They explained any terms, conditions and payments very thoroughly. The vehicle was

We have hired a car via SIXT Car and Truck Rental Pakenham while our car is in for repairs following an accident. We found the process super easy within minutes of speaking with our insurance company we we back on the road and we were able

2 Lively Lovely Ladies from Reception SIXT PAKENHAM! Awesome Service and Attitude towards client! The Car i rented was so Clean, Almost New, Drives immaculately and the Car is what we needed. Thank you for the service ladies. 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

I asked for a small car which l paid for online then when l went for pick up l was told that the car l wanted wasn't available instead they wanted me to take the bigger car which was double the price of what l had budgeted not only that

5 star service! The customer service I received was fantastic from everyone I dealt with both on the phone and in person. The car itself was in excellent condition and immaculately clean. Highly recommend and will use Sixt again

Best customer service! Never had any issues or problems with Sixt Pakenham! Friendly, caring and amazing staff have looked after us with our bookings- even when we were late, someone waited for us. Thank you Pakenham staff!

Amazing kind friendly and caring staff in store and on the phone services I got a better deal with a hire car through them than my insurance Thankyou for the 5 weeks and amazing customer service definitely recommend

Melissa was very courteous and provided us with a new car to drive which enhanced the driving experience. She was knowledgeable and I would always recommend her for her outstanding ability to help us out.

I just hired a MG vehicle for three days. The conditions of the vehicle I really good and it is worth for the amount charged for us. Further, the service of the ladies at the reception is also good.

Rental process is quick and easy. Staff a very polite and friendly. Staff are prepared to assist with drop off outside of normal operating hours, which help me the be on my way to work sooner.

Great customer service. Friendly, easy to deal with and very helpful. Will definitely use this company for similar services next time. Thankyou for making the experience easy, Cheers

The service was excellent. The car was ready when I got there and to return was very easy and simple. The car itself was excellent. It ran very well and it was easy to manipulate.

Leisa & Mel were friendly, helpful & efficient, the car was clean and in excellent condition. Able to book online and collect the same day, with several vehicles to choose from.

Our business recently hired a truck through the Pakenham branch. Very professional and friendly team we dealt with. We will definitely use them again for any further bookings.

Highly recommend Sixt car and truck rental. Leisa at Pakenham provided excellent customer service. And extensions of hire were hassle free! I would definitely use them again!

The staff working on Sat and Sunday at the Pakenham branch were fantastic !! They made the process of pick up and return very easy to do and to understand. Thank you both.

Mel, Lisa and the team are amazing. Vehicle was ready to go, swap overs when it had to be serviced was easy and only took 5 mins. Bloody brilliant service. Thanks guys!

Great experience, friendly staff. Really fast and efficient to pick up and drop. Pritty much hastle free. Would definitely use them again next time I need to move.

Very friendly and helpful staffs. Rented a moving truck and small SUV this week, both of them supplied in great condition and sparkling clean. Highly recommended.

Great to deal with. Easy online booking and pick up/drop off of rental car was a friendly, easy going experience. Definitely recommend the Pakenham SIXT to anyone

Staff is helpful and efficient, even when very busy. The cost of hire was competitive, and we obtained a reduction in price using RACV membership discount.

Melissa and Cindy were very helpful at Pakenham. Their Customer Service was Excellent. They were very Kind to help switch cars to my preference . Thank You

As always when I need to hire a truck Sixt has my back! Trucks and vehicles are always clean, always reliable and staff always friendly at Sixt Pakenham

Truck was clean and drove extremely well. Only issue was truck was rented with poor tyre pressure. If I wasn’t attuned to this could have been an issue

Extremely easy process to book, collect and drop off. The staff are super friendly and helpful. Was a very pleasant experience all round . Well done .

Booked over the phone with Jack, he was very friendly, helpful and made the process so simple! Pick up was quick, easy and friendly service as well.

Extremely friendly staff and accommodating , vehicle was a dream to drive made me want to buy it ahaha was clean highly recommended hiring from Sixt

Excellent customer service from pakenham sixt highly recommend. So easy to deal with. I had to extend higher of vehicle was not an issue at all.

Good selection of vehicles to choose from. And very friendly staff at Sixt Pakenham. Quick turnaround and flexible options. Highly recommended!

Great customer experience, Tom and the staff were friendly and helpful explained the process to me, I will recommend Sixt to friends... …

Made a phone call to make sure there was a car available. Went in signed and paid. Easy as that Staff were great. No complaints at all.

Thank you , Leisa . My experience was not only informative but also professional .I needed a truck ASAP and Leisa made it happen .

The staff at SIXT are so helpful thay don't hesitate to help you in any way possible thanks Ted cogan …

Friendly staff. Car was available when needed. It was clean upon arrival and in good condition. Will use them again.

The girls were extremely professional and very helpful I will be recommending SIXT at pakenham to friends and family

It was an Absolute pleasure dealing with the ladies at Sixt Pakenham . We will definitely be back again if need be.

Excellent service from SIXT car rental. The Hi Ace I rented was brand new. Renting process was so easy and quick.

First car hire I have come across that charge car wash cost. If it was $30 maybe not $150!! Unbelievable………..

Great staff, excellent service, told me everything I had to know and would recommend SIXT to all my friends!

Very cordial,friendly and understanding staff. Excellent service, latest vehicles and customer experience.

Great customer service. The truck I hired was new and excellent to drive. Highly recommend this company.

Amazing service and staff amazing.:-) Leisa was so lovely and they were just so great to deal with.

Cindy was Awesome - the service and communication was fantastic would definitely recommend …

So easy great staff vehicle was excellent happy customer will definitely use from now on

Dylan provided me with all that I needed and more. Thanks for the smooth service.

Value for money, good condition and well maintained vehicle and supportive staff.

Great customer service - would definitely recommend. Pakenham Sixt …

Great friendly service along with good prices. They will have my business again.

Great service, good value, through overview of the vehicle before driving it.

Easy to hire, good service and very convenient. Very happy will use again.

The best service from when you walk in the door to driving out the gate.

Pleasant and helpful staff, van was clean and good condition.

Very friendly service. Would definitely use the service again

Great service from the lovely lady’s at Sixt Pakenham.

The staff were brilliant.! Service was second to none.

Excellent service friendly also meet all expectations

Really happy with the service staff were friendly.

Great customer service - easy to book No hassle

Had car ready for me to collect was in and out.

Great customer service. Very fast and polite

Great customer service staff are wonderful.

Great help, easy to work with. Thanks Chris

Great service would highly recommend!

Exceptional service highly recommend

Happy staff, helpful, great process!

Great service and very well priced.

Wonderful service very easy. Thanks

Great service and very nice fleet

Great service and fantastic rate

Beautiful car and great staff

Great service and great car

Awesome team very friendly

Great service, nice cars