Ordered 2 pairs of shoes , one pair was delivered the other was no where to be found. I tried emailing, calling, I even called 2 separate stores. The lady was rude and the other said they were unable to help. I had to call my credit card company and told them what happened, luckily they are trying to get a hold of snipes to get my refund. After over almost 2 weeks someone from customer service at Snipes returned my call.

Bought a pair of shoes, went to pick them up, they weren't there. Bought a 2nd pair, asked for a refund for the 1st. Came to pick up the 2nd pair, they had both. This is a month apart period. I asked for a refund on one of the pairs, and was told they hadn't reached their sales quota, so they couldn't, as it would affect that. Absolutely atrocious customer service.

Do not buy or order anything from these people. If you need to cancel or return something they will not do it. I’m now filing fraud on them, they will not respond to emails and their customer service number purposely does not connect to anyone. It says leave your number so they can call you back but they will not.

I really disappointed that my order wasn’t processed almost a month without any communication from the company. I feel fraud by them. They didn’t answer for my emails and customer support just ignores me. I’m trying to ask about refund, because I do not need my order anymore, I left the country.

This store haves bad service I recommend you not to go to this one they wouldn’t let me Chang my shoes for nothing nothing was wrong with my shoes I had my receipt and still wouldn’t let me Chang em they’re very ghetto they don’t have that many selection of shoes anyways

Very helpful and accommodating. With a limited stock of purple and black Jordan 1 retros that I couldn't find anywhere else, worker held them for me until I got off work. My lady will definitely be happy for Christmas.

Name of the store has changed to Snipes or Sniper or some. Shoes are way overpriced. They also have a nice clothing selection. Just so darn expensive.

Just left from the one on Roosevelt n Kedzie & they’re closed @ 630 pm instead of 7 pm! Wonder why? Cus em lazy black worker’s doesn’t wanna work

Terrible store manager is very rude, she offers little in customer service. Very disappointed in snipes would put someone like that as manager.

This location is small so you won't have a huge selection of clothing to choose from and they don't have alot of stuff in stock here.

Roosevelt n Kedzie Great customer service & they was all very helpful this morning Thank you …

great service and handsome dude also the prices are great. Thanks guys for being the best you.

The staff is really nice and fair to their customers!!!! I’ll be back for sure!

Great customer service right now 12/10/19 it's 50% team jackets

I found me a nice pair of black gym shoes ty . Snipes

Customer Service was GREAT!! Prices a bit expensive.

They close store a hour earlier so unprofessional

They have fire deals and Great customer service.

Closed early asl and horrible service

Nice store they have everything

Great prices..i will be back

Greatest one stop shop

Great Selections...

Never have my size

Okay❤️❤️❤️❤️

Nice deals

Good price

Nice