My daughter went in today with her partner to purchase a bracelet for their little girls first birthday and the lady didn’t show any real interest in serving them until she realised that they were interested in the white gold bracelet and not the silver ones! They still purchased but I wouldn’t of...that’s terrible!!

I’m always amazed at the attitude of staff at this store. As a long time Salera customer, I have purchased at nearly all their Melbourne stores, and this one is a standout as far as poor customer service goes. The staff here really have perfected the art of not giving a ....

The Manager just ignore the customers and the price in there all wrong ,I going to pay one of the watch for $139 and the staff said the price was wrong it is $239 ...then they just watch u go out of the shop ...will never come back to all Saleras. ...

Have always received very friendly, warm and informative service with Sauhila.. Id like to thank her for all her communication and services through out the process. Thank you Sauhila and Saleras at Fountain Gate, Very happy with my watch :) …

NEVER AGAIN! These people do not even deserve a single star. The ladies working Thursday nights are extremely rude and stupid. I do not understand why do people like them get hired in a customer service/sales position when they have 0 ZERO

I purchased a 18th birthday ring for my daughter. It needed repairing after approximately six months. I needed to return to the shop 3 times, as their computer wasn't working. They finally got their computer working so could put it through

Bought a Longines watch, came with an almost flat battery (checked the instruction manual as to why the second hand skips in 5 second intervals-this is why), they didn’t bother cleaning the sticky residue off the back and no one aside from

I had the pleasure of dealing with Rina and Sauhila and cannot praise them enough for their expertise and knowledge of their products. They definitely put my mind at ease with certain thoughts I had. This is definitely the store to go to.

Bought my husbands wedding ring here. Despite my husband saying it's too big the sales man insisted it would be ok as his fingers will swell. He was very insistent so as we aren't jewellery wearers we eventually accepted his advice. Its

Good thing they can bargain, was told a week to get the last piece of limited edition from their store in QLD, put a deposit. Waiting a week no news, I called they said still waiting, another week pass I went to store to learn that they

I tried to get my watch repaired under warranty today, but the staff have no knowledge of Australian Consumer Laws. First they insisted I show my warranty card, then tried to argue that the watch had to be sent to their head office for

After visiting another close by jeweller (M) in the centre to buy five Tissot watches and not receiving any service we approached Salera’s. The salesperson was more than helpful. He kindly offered us a generous discount for purchasing

We took my wife's engagement ring for a repair - it was bent out of round. We dropped the ring off on the 22nd August, and had to chase them to find out where the quote was on the 3rd of Sept. Despite having our phone number on the

Terrible customer service. Lady served me looks like doesn’t care about selling. When i ask her that i want to pay with Humm she said they only take card or cash in store. On their website it clearly saying payments option humm is

Never again. My fiancee went into the store to purchase my engagement ring. The women there spoke to him like he was beneath them. Didn't show him anything, didn't let him browse rings that were on my "like" list as they were not

Terrible after sales service. Not at all interested in going a step more than they have to. Brought a watch in that had a scratch (after 2 weeks) on the face and the response was basically "it's not our problem". Terrible

Extremely friendly staff. Made everything super easy. They were very knowledgeable and their watches were well priced. Really felt valued and would definitely purchase from them again!

I bought a watch from here about 18 months ago. My watch had stopped working so I took it there, lady sent it for servicing/initial checkups and asked for 8 weeks time.

WARNING DONT BUY FROM HERE I have had the worst experience since 2018 when my husband purchased my engagement ring from here! He then got the 2 weddings bands as well.

Went in today with my husband to buy a watch & ordered a ring for myself. Always fabulous customer service when we go in just for a look. Thanks Gino.

Honestly you will get very big welcome when you buying but they will talking to you like a false when you taking that watch for warranty issues !!!

Looked at an item came back at 4:37pm the store closing time is 5pm and they wouldn't let me come in to but it

Happy with my purchase today Price was good. Thanks John for your great help.

Fantastic service (melissa) absolute pleasure to shop in this store

unprofessional customer service, never back again to this shop.

Some substance... but boy oh boy this place is lackluster !!

Very rude customer service Never go there again in my life

Helpful staff. 50% off. What's not to like?

beautiful shop