My first move with Seraphim, 6 months ago, was seamless. From quote to delivery, Brian and Pollen were very helpful. Thank you so much for that. The nightmare that has been moving me back to Jhb! Spoke with Nigel on text and call, everything’s cool, deposit’s paid. Communicated with Nigel that I need the items collected from PE before the 27th of January because I’d be leaving on that day, agreed. The morning of January 26th, he communicates that the truck is expected to arrive around 5/6pm, cool. Around 3/4pm I get a call from a Paul saying “my guys won’t be able to make the agreed time, can they please come first thing tomorrow morning”, sure. Jan 27th, two gents arrive with any of the boxes and tapes I had ordered, claiming they were not aware that they had to be at my house until the previous night. They go collect boxes from Checkers, came back with about 5 and no tape. I had ordered 12 boxes and 4 tapes. They packed everything into the truck, boxes untaped and most items unboxed. I had to give them black garbage bags to pack other items in. I inform Nigel that I will not be paying for items that were not provided so he must pleas provide a revised invoice. I then get a call from this Paul oke again saying “I just want clear something up regarding the boxes. Who provided them? Did you go get them from Checkers or was it the guys that went to collect them?” Obviously the guys went to collect them. I receive the revised invoice and I ask Nigel when the truck would be leaving PE, he confirms that it’d leave on the 28th of January. I pay the balance on Saturday and send proof of payment. Monday morning, January 31st, I asked Nigel for an update. He responds on Tuesday morning, Feb 1st, saying the truck is still dropping off and picking up stuff in the Eastern Cape, going to Durban on Wednesday, and then eventually Jhb. I ask him for an ETA, no response. Nothing from him on Wednesday. Called him on Thursday, Feb 3rd, early afternoon, “Yonela, I was just about to call you, the truck is expected to arrive this evening between 5/6pm, you’ll get a call for delivery.” No delivery happened. I called all their numbers on Thursday evening, no answer. Friday morning, Feb 4th, I call the depot, Brian answers and confirms that there’s a truck that arrived the night before and is now separating loads for delivery so I should get my stuff during the day. Friday ends without my items. Nigel has been ignoring my calls since Wednesday. My mom called him on Friday night, he answered cos he obviously doesn’t know the number. He was refusing to give us the contact details of the drivers, kept saying he’s going to call him (not true). He even said “I wouldn’t steal your stuff” when no one said anything about theft, we just wanted to contact the delivery people. He then faked a line disruption, hung up and turned his phone off. Saturday morning, Feb 5th, Brian reaches out to me to check whether my items arrived or not, I tell him I haven’t received anything. He asks for my full details, list of items, etc, so he can investigate and provide feedback, I hope he’ll have something for me on Monday. Oh, we also tried to find their offices, but it’s very tricky because they’re inside an industrial park and it’s difficult to get in on a weekend, Brian was working from home. Nigel is still ignoring my calls, he’s ignoring Brian’s calls as well. Monday, Feb 7th, I receive a call from Nigel profusely apologising for everything that happened the previous week. He then proceeds to explain that they had used a sister company, Bulls Removals, to assist them with collecting and transporting my stuff because they were already close and the Seraphim truck was only arriving in PE on the 31st and I was leaving earlier than that. There was then a delay with getting to Jhb because they hadn’t accumulated enough loads to leave PE. After that explanation, everything was seamless, communication was so much better. I received all my items on Friday, Feb 11th. Nigel came with the drivers to extend his apologies once more, very humble. Thank you.

I moved from Johannesburg to Port Elizabeth and my office desk was completely destroyed by this removal company during the move. I had paid for insurance and I had contacted one of their employees, Nigel, for more information on what is the procedure to get my desk replaced and he mentioned that he will handle it. This was a week ago and I have contacted him for a mere reference number for the insurance claim so that I can follow up on my own and he said he was gonna definitely get back to me by Tuesday the 27th of December but until now he has not communicated. I have tried calling him since and he is no longer taking my calls. This gives me the impression that Seraphim fraudulently charge for insurance that they do not offer and they will stall and drag their feet in the hopes that you will eventually lose interest. Do not use them by any means and if you are brave enough to then do not pay for their insurance as it is bogus and non-existent. Very dodgy and dishonest company indeed, I strongly recommend anyone who reads this to never use them under any circumstances. Update 5 January 2023: Nothing has been done so far regarding my damaged desk and when I called the only point of contact Nigel he hung up on me when I ask to speak to a member of the management team. When I contacted Outsurance with the policy number I was given they mentioned that the claim for me to get reimbursed by Seraphim should've been resolved on 4 January 2023 but when I had asked Nigel from Seraphim to follow up he clearly did not so I put him on the spot which also led to him hanging up on me. I still strongly advise anyone reading this to never use Seraphim removals under any circumstances as their delivery and customer service is atrocious and that's putting it nicely.

Recently used this moving service for my move. Communication was great initially from Pollen in terms of quotation and booking the date for the move. The pricing was quite competitive too. The nightmare came on moving day. My move was scheduled at 8am. Pollen calls at half 8 telling me the movers are “running late” and they would be there at half 9. Half 9 comes and goes and I had to keep calling. My calls were no longer going through anymore. Called again with a private number and Nigel picks up. He advises that the movers are “stuck in traffic” and would be there soon. Had to keep calling for the movers to only arrive 3 hours later at 11am. I was extremely upset as this all affected my move and how things were scheduled for the day. In terms of how my stuff was actually handled by the movers (James and Johns). They were absolutely great. My things were not damaged and were all wrapped and carried with care. That’s why I added two stars to the rating as I’m quite pedantic about my furniture. Would I use this company again? Yes, solely because of the care in which they handled my things. Otherwise the delay was a nightmare and highly unprofessional. Edit: Used them again in April for my move. This time the movers were on time

If you’re looking for the worst customer experience then this is the company to go with. The communication at the beginning with Pollen is amazing. He is very eager to help you with a quote, however once I paid my deposit that’s where the chaos began. There was no communication with regards to when they will pick up my product and when it will be delivered. I had to call and ask for an update. Let’s not talk about the driver, Peter kept on getting lost and when he finally delivered my product it was 22:45pm. Peter and his team were not careful with my product and when I called to tell him that they damaged my product he told me there’s nothing they can do about it. Nigel the owner is rude and shows no professionalism whatsoever, on my quote I was supposedly covered for insurance however when I confronted him he said that there’s nothing they can do. Please consider using a different removal company before choosing these guys. Don’t ignore these bad reviews, the same thing will happen to you.

What a traumatic experience. They appear good on paper but they arrived 4 hours late, with a drivwr that kept getting lost. They broke and lost so much of my property and despite charging me for insurance, Nigel keeps dodging me despite assuring me tgat he has claimed for damage to my fridge. I sent a detailed email and whatsapp (twice) of all missing and damage items but he then told me he only knew of the fridge ob . Because they were so late, my booked storage was closed by the time were done. Nigel assured me he could store my stuff, then they didn't have space. Brian at the office was profesisonal but left the company, despite which the landline still went to his phone. What a bunch of unprofessional chancers. Use them at your own risk. Only giving 1 star otherwise it won't post.

Absolutely worst of the worst companies i have ever dealt with. I am so livid!!!! Arranged 2 weeks in advance for a truck to be at my place at 09:00. Even had to pay a deposit to secure my time slot. On the day i phone them afer 9 just to get a ton of excuses... promised me the truck will be at my place 10:30. The time is 12:00 and still no truck! Absolute liars!!!!!! The truck that was used was not road worthy, no reverse lights, license disk was expired a year ago! They got both my mattresses full of greaseI because the truck was so filthy. Never never never use this company!!!!!!

If I could give a 10 star rating I would. They are very professional and accommodating toball situations and quick in replying and doing quotations.Brain is an awesome guy that assisted us on everything and it qas worth every penny they are worth every cent.if you want professional service and the best experience in moving choose them The guys that came to help us move "Sabelo" was friendly and kind and they took over everything so we didnt have to do anything basically.

Good morning, I just wanted to extend my gratitude for the job well done by the 3 gentlemen(Ephraim,Tshepo and Given). They were swift, gentle and very professional. Nothing damaged at all. Top shelf service Also your price was so reasonable compared to the rest. It also helped to move in a less busy day of the month/week. Well done Nigel, and I wish you prosperity on your business.

They deliver an awesome service! Definitely a good company to use Will definitely refer them and use them again in the future Excellent service. If u are looking for a removal company that is neat and careful with furniture. Seraphim are ur guys! Second time we have used them to move and they are AWESOME !!! On time and so efficient and effective. Thank you so much . U guys are thr best !!!

If you want damaged goods go with seraphim movers!! Moved us from Pretoria to George, they were Careless with my furniture while packing into the truck and damaged a 75inch curve TV. There Management advised me that they put in a claim from outsurance to sort it out, only to find out after weeks of struggle that they are Infact not even with outsurance and now my calls are been ignored.

From contacting Nigel to organise the move to the team arriving on time to Siphwe the driver of the truck who phoned us to say something was hanging out of our trailer as they were following us to them unpacking and putting things where they belong. I highly recommend them. Even after sales service was excellent. I highly recommend Seraphim Removals. Wish couldn't give them more stars.

Best Furniture Removal company I have ever dealt with!! Nigel and his team is really amazing! They were professional and went the extra mile with everything we asked for. They really assisted with taking the stress of our hands. I would highly recommend them to anyone that needs a professional and amazing moving company. Thank you so much again Nigel and Team!

I have used Seraphim Removals for two cross-province moves, as well as their packing services. Both times they were on time, professional and exceptionally efficient. This goes for the team on the scene, as well as the office team that handled the booking, communication and queries. I will use them again, and highly recommend their services.

This is now the second time I have used Seraphim Removals. WOW, professional, fantastic service again and I will continue to recommend them to anyone I hear of looking for a removal company. With both moves, not one thing broken or damaged. Nothing is too much trouble for this team. Nigel, you have an A Team and a huge thank you again!!!

I have never dealt with such friendly professional furniture removal companies in my entire life. Nigel and his team did such a tremendous job. He is so friendly and helpful. What a pleasure to deal with such hinestcdecent people who just add value to everything they. Most reliable. Thank you fir a great job.

Seraphim Removals made my moving experience so pleasant. From the day they quoted till after the move, they kept in touch and were responsive to my requests. The staff that physically assisted with the move were professional and efficient. Really great value for money. Would highly recommend their services.

Seraphim Removals did a great job moving the furniture. Brain and his administration staff were very responsive.The 3 guys that moved the furniture (Given, Ephraim and sphiwe) were good at loading and off loading the furniture. Overall everyone did a great job and they service was reasonably priced. Cheers.

Good service from the movers and good customer service from the owner. They were earlier as expected and all my things had no damage to it, They work with care and punctuality wich I appreciate. The price you pay is also reasonable. I would recommend them and will use them in the future too. Good job team

I would highly recommend Seraphim Removals for anyone, great service and work ethic and always on time if they running late they inform you in due time. It has been a pleasure working with Nigel and his team and made my moving so easy and stress free.

The best furniture removal company I have ever used. They assisted me on short notice, they where on time and the work was sufficient and they took great care of my belongings. a Special thanks to Nigel and the team that did the move for us.

I used them this weekend.l was impressed ,friendly guys who are very helpful.We had a challenge and the whole team was patient and tried by all means to resolve the issue.l would use them again and would recommend them anytime.

I used Seraphim for an interprovincial move sometime end October, early November 2020. Nothing but an excellent service. The most affordable movers I could find at the time. A professional team that made the move easy for me.

Very effective and efficient, they are the best in the business. They have a great team that is always willing to assist, our relocation process was very easy thanks to their great team from seraphim removals Gauteng.

Thanks for the excellent service. I moved from Centurion in Pretoria to the South Coast in KZN. Seraphim did a wonderful job. I definitely recommend them and especially, their loyal and trustworthy staff.

This was the most pleasurable move ever. The 3 guys were really good and very on top of their game. They were well mannered and we were so happy about their effort. Well done guys. You are the best ever.

Nigel and his team were fast, professional and careful with our possessions. They had our little house moved in under 2 hours and they are very reasonably priced. Happy to recommend them to anyone.

I moved with Seraphim the end of April, Nigel and his team was really so professional. Nothing was damaged and everything was done with utmost care and efficiency. I will recommend them everytime.

I enjoyed working with the team that was responsible for moving my furniture from Witbank to Pretoria. They were pleasant and handled my furniture with care and diligence.

I had the absolute pleasure of dealing with this exceptional company. Brian, Nigel and the whole team made our move easy and stress free. I will recommend them any time.

Best service with affordable prices. I can really recommend Seraphim Removals. For their services you expect high bills but to my surprise it was very afforable.

Worse ever !! I lost most of my belongings, they broke my expensive tv screen , damaged my Tv stands also they don’t respond to me anymore like they used to

I will definitely recommend Seraphim Removals. Their service is excellent! Nigel and his team was professional and so helpful. Keep up the good work!

The guys are very professional, they do their work with extreme diligence...I will definitely use them again and recommend them to anyone moving

Thank you Seraphim Removals! Effortless national removal, very efficient and absolutely seamless. I'd definitely use their services again.

The worst moving company, they broke my expensive tv screen, they ruined my bed and so many of my other furnitures. Don’t ever use them.

Had a good experience with Seraphim removals, no items were broken during the move and the guys were disciplined and the move a breeze.

Excellent service. Will recommend to anyone in need. Professional and hassle free. Will definitely use this company again.

Great communication. All pieces of furniture including full glass dining and coffee tables arrived in perfect condition.

Excellent service. Showed up on time and no breakages. Even wrapped and packed some of my belongings at no extra cost.

Nigel is always available and extremely accommodating. Fantastic guys to work with. Will definitely use them again.