Upon my first visit, i experienced some of the worst customer experience. Upon arrival, I had already filled out all of my forms required beforehand as to not waste time. At the concierge, 'Arthi', was on service and I had handed the correct forms making it clear I had completed them. She then proceeded to immediately dump my form into a huge pile in front of me. She asked to see the form she had just put into the pile, and after me explaining to her that I had just handed the form to her and she had dumped it into, she had the audacity to deny I had ever even brought her a form. She then proceeded to accuse a man in an orange shirt that he had taken my form. I then proceeded to ask the man but he did not have my form, and in turn I was directed to another colleague who's name I didn't catch but wore a burqa, who did not even bother to assist with my issue and directed be back to 'Arthi'. Upon confronting her for the second time she still denied it, and made me fill out another form. After filling out another form, 'Arthi', then told me to wait 10 minutes for her to get me a ticket for reasons she would not explain and shoo'd me away. After 20 minutes of waiting, still no ticket was provided by her, regardless of asking. I was then turned to the same colleague in the burqa. She initially struggled with my request due to her lack of communication skills. However, after a helpful security guard had explained the situation in the exact same manner and way I had, she was able to fulfil the request with no issues. In the end, I was forced to wait an entire hour past my DKT booking time, and missed an important interview. I am extremely disappointed with the service I had experienced today at the NSW Service Centre in Parramatta. The main two factors which had led this experience, was the attitude and lack of communications skills from both these employees, who have left my day in shambles. I am glad to announce, that I will never be returning to Parramatta's NSW Service Centre, and I hope that these two employees face the consequences for their actions as well as proper communication skills such as basic english revised for the whole staff.

RMS, Please confirm below Policy and help the Customers Below was advised by the Manager from Parramatta office (name- NEV) To Transfer ACT car registration to NSW (we have moved from ACT to NSW and this is not a car sale), so the transfer NSW number plates to the current owners name, we need to produce the original purchase receipt to show that we have paid stamp duty at the time of purchase. Is this a Policy which is applicable when a person owns a Car for 4 years in ACT and transfers registration from ACT to NSW on the same name. We have been told that even if you owned the car for 4 years, we have to produce the original receipt as proof that we have paid the stamp duty 4 years ago. We have produced the current ACT Registration which was showing current Registered owners name, VIN number and all other details. It was clear from the registration paper who the current owner was, so the transfer was from ACT to NSW registration in the current owners name as per current ACT registration papers. But the Manager wanted to see how much stamp duty that we have paid 4 years ago and she was telling us that this is an RMS policy and they have to follow this for ACT registrations. Can buy a car without paying stamp duty? if you can please let me know, I am keen to know this? If we owned the car for 4 years, why would you worry about the stamp duty when you transfer to the interstate number plate in the current owner's name. This is not a sale transaction and it is a transfer process. We have produced all the paper works as per the online web site and purchase receipt was required by the manager in Parramatta office. If this is in a Policy this appears to be a waste of time and effort by all and this should be changed and wasting lots people time and effort. We have managed to get the receipt from the seller but we have wasted more than an hour and a half at the office. Can you please check and see if this is in your Policy and if so, please remove this if you can and we believe this is unnecessary and this will save everyone's time please. Thanks incident date 11 July 2020 AM

I called Service nsw to locate why my driver license has not arrived its been 2 weeks, RITA answered and requested my driver license number, I grabbed the peace of paper I been given until my license arrives to provide her with License number I noticed the address was wrong, RITA did not say anything about been sorry for the inconvenience caused etc she remained extremely rude and I hanged up. I called the branch 3 times and the phone kept hanging up during my conversations, so finally I got through to someone named DAVID sounded like a elderly person I asked him where is your office call centre located David said why do you want to know I said because I need to know David refused and did not provide the call centre locations, I requested to speak with davids line manager again David said why I said because I have a complaint against you, dispite been on the phone for 10 minutes requesting Floor manager David did not get me a manager to speak with, it was going no where, so I hangup. After of all that the police came to my house and said they received a phone call from service nsw that I have threatened Service NSW, I explained to the police what happened etc, and told the police they record their calls etc and if you listen there was no threat the cops apologised for bothering me and said this is a waste of their time and left. A formal complaint has been put through on the Service nsw against the treatment and customer service I received from RITA and David. I hope your line managers can educate you so you understand that if its not for us customers you would not have a job.

I am writing on the experience I have had yesterday & on the 21/06/2023. I did not get the service or communication that service nsw should provide. These people are not able to do their jobs and don't care about you. You are only just a number to them. Due to Rouaa negligence my mothers vehicle was not registered correctly that caused me to get pulled over by the police, treated like a criminal and the registration being canceled for over six months, no communication was made afterwards. The manager yesterday claims a letter was sent on 06/07/2023 July. Greenslip was paid on the due date the 22/06/2023.. so they are quick to take your money.. now this experience has cause me mentally health issues. Spending so much money to get the car a blue and back on the road, taking time off work. Also fines in the mail. Cause Rouaa was not able to provide simple customer service and advice us of what to do next and not registered the car correctly. After asking Rouaa (to her face) is there anything else we need to do. Her reply, just pay the greenslip, nothing else needs to be paid as your mother is a pensioner and registered is free.. and was giving the a piece of paper that states certificate of registration. Apparently to Brian's advice yesterday it's our responsibility to double check service nsw job to see the car had been registered correctly. And there is nothing they can do and was sent on our merry way. If I could give 0 stars I would. And this was all preventable if Rouaa did her job for a free piece of paper.

I am extremely disappointed with the service here at Service NSW. I am trying to do a name change on my drivers licence. I agree that they have their protocols and asked me to fill a form 1359 to obtain information from Home Affairs regarding my name change since I am not eligible for a name change certificate here in NSW. I did that and with the received information I headed to their office and today they tell me I have filled the wrong form and the person serving me was asking everyone around him which form I need to fill with Home Affairs. How come people who work there have no clue about the process? Again I am shocked to see how inconvenient and unnecessarily strict the RMS here is regarding a name change. As a migrant and a Permanent Resident here in Australia, the most important documents should be my Visa Copy and Passport which already reflect the updated name which was requested to be changed. I am going in and out in their office for a month now with all sorts of new and unknown paper work but still I have not had any support or spoken to someone who actually knows the process of doing this. How can you ask someone to fill a form and then next day tell them to their face that they have filled a wrong form and hold them accountable for not helping you with right forms? This is absolutely ridiculous. I am extremely disappointed and just wish to get this over with ASAP! I hope this time the form they have asked me to fill is the right one. This is such a waste of time and money!

Poor Experience. Only deserves 2 stars due to the convenient location and infrastructure. The Blacktown branch seemed to be more efficient and accommodating. It took 40 minutes to process an International Drivers permit, which was also handled at the same counter which processes NSW Driver licenses. Poor and unclear processes in this department. Whilst entering your details at the self service kiosk, the section on "Country of Birth" is not mandatory. When I arrive at the counter, the operator mentions that She needs to check with the manager to see if such information (country of birth) is required. And it is. I do not see the reason why. And even if it is, why wasn't the form at entry reflected to show this? The day after receiving the permit, i visited the branch again regarding a query I had on the very same permit. The conversation turned to be a shouting match with the staff member, who raised their voice for no reason and was almost having a panic attack...trying to speak over me and correct me. No people skills whatsoever.

Called twice to confirm what I needed to do, then when in service nsw was told something totally different and when I said that is not what I was told on the phone, was told "no this information only becomes available when you actually apply for a licence/credentials" so I ask Service NSW this what is the point of a call centre if they can not inform Customers of ALL information/requirements over 2 phone calls, I stress this as I have a mental health illness which I struggle with but manage these days by limiting my exposure to certain situations so i do things like call twice before going to a situation I deem a risk to my stability but the incompetent service I received was enough to put me into a state where service NSW called nsw police to do a welfare check on me, mental health assessments (in which I understand and know they can save lives) but when one works so hard to live with something that has caused havoc in their life, to have it almost ruined due to others incompetence been an individual or organisation is wrong!

Subbha something like that when I checked her name in her coat before leaving. The rudest person I’ve ever meet. I was trying to know what are the criteria to be done to transfer my provisional license into full license she was answering straight forward answers with very rude behavior, she even don’t want to talk to me, she just said u need to give Dkt go and book. I know I have to book DKT, but what I was trying to ask her was how old my license should be, I already have car DKT is it important to give moterbike separate, and some things which can be answered in 10 seconds. But she was like I was not eligible to talk to her and just said u need to give the DKT. What if my license is just 6 month old I’m not eligible? You need to check and responsd properly and have to provide the appropriate information. By the way the other lady junior than her help me throughout the process in 12 sec. it’s not that difficult is it?. It is the center to provide the service to customers. This one star is for that second lady who help me.

Went here to upgrade my license class and had the form completed before I went to get a ticket , she told me I had the wrong form then refused to serve me and told me to do it online and I told her I can't and need to upgrade it in person because its a different class of licences and she finally gave in I then "filled out the correct form " the form she told me to do was a renewal form for a license and I told her it was the wrong form again she ignored me so I filled it out and ticket got called and the lady at the counter said I had the wrong form I said the woman at the ticket desk refused to give me a ticket till i filled out a renewal form, i then had to refill out the form id already done, the lady at the counter was fantastic tho really nice and understanding

I have given a one star because the RTA made a huge mistake with me, and did not compensate me appropriately. I bought a new car and made a transfer of rego. I paid the money for the transfer of rego and they said it had been accepted. However, 2 days before my registration was about to expire, they said that it had not been succesful. I went to the RTA more than 3 times to get this solved. The 4th time they finally solved it and that was with so much hassle. They wasted so much time of mine, for their own mistake. They should have skipped my registration fee as a compensation, because all that gas money and time taken out of work to fix their own issue was horrible. Government positions should be more accountable than private areas. Fix your act up, and compensate

The guy processing our documents is a bit rude. There are instances that he cut me mid sentence and doesn’t let me finish what I’m saying. He doesn’t explain the process and a bit racist in my opinion. He was talking about me (Asian-Australian) to my husband (Australian) and referring me as a third person (in front of me!) and saying I don’t understand what he was saying. Their team leader had to step in as my husband didn’t understand the guy either. When we left the counter, I heard my name and he was talking about me to someone else. The reason for our visit seemed simple to us, but even though when leaving we knew it would be a little more complicated than expected and they still didn’t give us the documents they said they would when we left.

Absolutely horrible service. Came in with my husband today as he had lost his wallet and needed a new license, we requested to go to the service desk and actually speak one on one with someone, the woman refused to let us get a ticket and go up to a counter and forced us to use the computers , I have all my husbands details and always as usual do the paper work side of things, and the woman rudely told me to take a seat as I was taking up too much room ! They then needed my husbands mobile number , I came over and told her is details which she was happy to except from me then proceeded to angrily tell me to sit back down as I am taking up too much space !! Absolutely rude and ridiculous, worst experience at an RTA

The staff here are the definition of ‘poor customer service’ If I could leave a negative review it would be a -100 as the Parramatta office is staffed by people who have absolutely no idea what it means to serve clients. I suggest you avoid the Parramatta office and visit another for your government interaction needs. I tried again at this location again after a few years as I was in the area for another reason. I can confirm that the same incompetent staff still work here especially the second in command, who is the most obnoxious man you will ever meet. Unbelievable how nothing has been done to sort him out after all these years. Save yourself the stress of dealing with these jokers and go elsewhere

I am writing this review based on my personal experience today on 12/04/2023, and my experience was very pleasant. I came here to replace my lost ID card, and I was taken care of very well. The receptionist offered efficient help the the queue, and I did not wait for long even tho there were like 5 people before me. Then when I was filling out my application form, a staff member kindly helped me to skip the unnecessary sections. The lady who processed my request was very friendly, and helped me to set up my ID on my phone, which saves me time and money. Very happy with my experience today. Time efficient, proactive help, and friendly service. I am very happy to give a five star review.

I initially had to pay for an official translation of a Dutch police report for my travel insurance. I was told that an express would cost $260. The next business day I received a call from the translation department and was told that I could be paying an additional $730 due to the length of the report. My wife and I went back to the branch to complain as we were given different information. After explaining our situation, we realised that they were just the middle man. We were assisted by a lovely staff member named Shreta who advocated for us in getting a refund for the initial $260 after we were told we wouldn’t get it back. Customer service doesn’t get any better than that.

The front staff really need to work on their customer service. I went in the morning to get my Photo Card, got my ticket and waited patiently. When called to the booth, i was told that one document was missing and the officer asked me to bring that. I came back again after 2 hours with the "asked" document, told the front staff member about it and he said it won't work and didnt even give me the ticket. I told him that the officer on this booth asked me to bring this document, so i brought it. No acknowledgement of that either. You call this "customer service". Atleast hear out the customer. what the hell was that. Wasted half of my day. I'd rather go to the Burwood center.

Worst public service in Australia. Staff is rude, racist and think themselves as Kings & Queens. One guy PRANAD, I saw him asking people in the waiting line that “Are you Gujarati?” (people from a specific town in India) and taking them bypassing the line. Another guy DEEPAK thinks himself better then everyone, never treat you with respect and always shouting and showing attitude. No matter how much your try, the manager neither meet in person and nor replies to email or phone. I don’t even think a manager works here. Please avoid going here if you don’t want to hurt your self-respect. I would rather travel to other end of Australia then going back to this center again.

Most of the women working here have no respect at all. I went up to the desk where 2 ladies were standing, one who was of black descent and another who had fair skin and brown wavy hair seemed to be Italian had both saw me come up to them waiting to ask for help and then looked away, chatted on and eventually walked away. Shubha at the desk doesn't greet customers and told me one of my documentations was invalid without providing a reason. Teenagers working in retail and fast food stores are far more respectful than these women here. They were so rude and disrespectful it's about time they learn some manners and common sense might as well resign if you have no manners

Staff are extremely rude. They told me they will give me a call, I've been waiting for almost 4 months and when I came back I told them I haven't got any calls, the staff told me "in NSW you have to mind your own business, we are not here to call you because we are busy, we serve 500 customers a day". My friend got the same issue with the name changing from Victoria, but he can renew his licence so quick in another Service NSW just with his passport and visa, but here in Parramatta they made me to go back and forth a lot of time, and the lady also told me "you need to appreciate because we help you". If you don't want to help customer then just don't work here.

There is a staff named Deepak (got mustache) He has no idea what he was doing during my time there in the counter . He was chit-chatting with his coworkers about an Indian movie called Pathan. Asking her colleague if she watched that movie or not , lol! Then he started calling his other coworker to and start speaking to her in Hindi to show him few things in the computer pretending that i wasn't even exist standing there for 20 minutes. I was angry and laughing at the same time about how these kind of people can be hired. Few years back the staffs were so friendly but now when you go there you feel unwelcome and that staffs are rude unprofessional

Case# 18928592 On 31/10/2021, I went to this office to add T condition in my driving license due to which my driving license duration got reduced from 10 yrs to 5 yrs. Hence I was eligible for a refund. I have been following up for this refund multiple times but there is no response from office. Called helpline 4 times but they just reinvent the wheel without any conclusion. I thought that poor government administration happens in third world countries only. Can't believe that same is the case with Sydney also despite such advanced country. If Parramatta office reading this then could you please help me with this issue and get me refund.

They deserve 2.5/5 stars. Full marks to the staff at the main counters and their supervisors over the years. Very helpful. Zero marks for their staff at the entrance who greet you and give you tickets. The problem with most of them is they are always in a hurry and don’t listen to what you are saying and end up either giving wrong advise and then you waste time running back n forth. Only if they listen. This seriously needs to improve. Today I was told to call up when the staff (name starting with A) didn’t know the answer. They answer what they know, not what is asked. Some need more training. A lot more training.

Date 19/6 - time between 1.55-2.30 PM Positives - security person interaction very good - person giving token all well Negative Got my number called and lady on the counter (Name - Shubha if I'm not wrong) had no interest in answering greetings and facial reactions, overall attitude wasn't friendly at all. That's why she didn't return my feedback slip as it was oblivious what feedback I'll provide. How single place has mixed way of treating people ? Remember negativity stays longer and impacts whole day and sole reason writing this lengthy review and one star though I had positive experience at same place.

Pathetic and worst so far. SUNIL kept on asking and questioning about my IDs and the worst thing this guy said, your uni ID doesn't bear your name so I can't accept it. C'mon man, I am sure you know how to read and write. Right? My name was written right below my student number. Those 15 minutes made me so sick that I went to city for my work and got it done in 10 minutes only. I don't know what's the point of keeping this kind of staff who doesn't value people's time. I will never come and never recommend to anyone. May prefer to travel a bit far than coming again here.

To be honest one star is too much for them. I bought a car from dealership and order my plate to be picked up at this office. Once they registered the brand new car instead of putting 2021 model on rego, they put 2001. We found out and get back to them. They said you need to get partial blue slip !!!! For new car!!!! Its not our problem, why dealership is not helping? So many excuses for the mistake that they made in first place. Anyway after wasting our time for 2 days. Other office of nsw services could fix the problem. Thank you Hornsby nsw services.

Saw that I was filling out the form didn’t bother to say they were about to close waited till a minute after 5:30pm to say sorry I cannot give you a ticket which was a lie cause they gave the guy b4 me one tried explain that it was important that I had my replacement license as I have to sickle and elderly parents at home I young guy who clearly doesn’t understand English or have any empathy toldthat I could try other centres like Wynyard or Bankstown!! The worsted services l have been to!! I strongly recommend you go anywhere else but there!!

10:33am 2-Sep-2017. My only experience at this Service NSW was perfect. Granted, I just needed to (update my residential address and) get a new address sticker for my driver's licence. I didn't have to sit in a queue or pull a ticket. One of the front desk employees, JT, asked me straight away what I needed help with. I told him and he brought me to an empty desk where he updated my address and printed me a new sticker, all in less than 4 min. I wish the document had some sort of date so I can post it as proof of patronage. :)

My wife went for DKT at Tuggerah and passed but her paperwork was left incomplete , process not completed and we were left chasing for the license to be received for 4 weeks. It was only after we went to this center that the staff who attended us explained the full process and she was fully aware of overseas DL conversion process - Got the license within 4 days. If you are a migrant , this is the best service NSW place to go to, they know the procedures well here for migrants/PR holders in particular. Highly recommended!!

I had a horrible experience. The staff at the door seemed more interested in finding reasons not to help rather than solutions. I walked away with a form telling me how to apply for a driving licence, which wasn't even what I was trying to get. They were rude and unhelpful and I had little interest in going back to do the actual thing I wanted as I was supporting someone with special needs and I saw the Service NSW staff attitude was already starting to trigger anxiety. I will avoid this office.

Need to train your staff on every subject matter, arrived this morning with getting my RSA. I have all my documents in the system but apparently they need all the original ID to make it 100 points. The question is, isn’t the photo ID created based on a 100 points system. I explained to the inexperienced staff at the office but she refused to have any understanding. It will be greatly appreciated if all staff are provided a refresher as the holiday season must have rusted their brains.

Just went there to get replacement Drivers licence as my current one is broken at the top. After waiting for 26 mins, I was asked how would you like to pay, card/cash and upon asking why and how much was the fee, I was advised to pay $26 saying I've damaged the card. Even Manager bluntly said that either I pay to get one now or wait until June 2019 for renewal. Alternatively I was asked to tape around the card. No customer service at all. Served at counter 6 by D and Manager was K.

I went there 2 weeks ago for changing my Driving license.it’s look everything is so good and perfect but after one week, when I received my new driving licence, I found he wrote lots of wrongs information on my new driving license. When I went there they don’t fix it and they try to make lots of trouble for meand they were so liar and not helpful at all. I didn’t have time to talk with their manager but wish they teach to their staffs, how to be polite with customers.

Hi there, I’ve been at the Parramatta’s RTA a few times over the last couple of years, and would like to commend the wonderful service I have received from your staff member Rouaa. She had assisted me on multiple occasions and every time has made my experience very pleasant. She has shown impeccable knowledge in her role and I always make sure I am assisted from her, even if it means I have to wait a little longer. As I know she is the best person for the job.

1st of all I waited over an hour to get seen to 2nd of all I was told I can transfer my UK motorbike license over to my Australian licence and went through all the fuss. Got to the counter and had all sorted and paid. Only to get a phone call today after I rego'd my motorbike that they had to cancel my motorbike licence as it Dosnt fit under some categorie.. Very unprofessional and woman on the phone wasn't very helpful At all. Would give a 0 of I could

I had the pleasure of being assisted by Harch at NSW Centre, and I couldn't be more pleased with the exceptional service she provided. Dealing with a complex issue, Harch displayed remarkable patience and professionalism throughout the entire process. Her expertise and dedication made a significant difference, and I can't thank her enough for making my day! Harch is a true asset to the team, and I highly appreciate her outstanding support. Thank you, Harch!

Went here for submitting application for NSW Photo ID card. And I was helped by Ms.Harch on the sevice. I am delighted to share my heartfelt appreciation for Ms. Harch's exceptional service and unwavering patience. She is well aware of the process and suggested alternate ways of verifications available, as I needed one, and worked patiently until the request is complete. All through, maintaining calm demeanor and willingness to help.

Crap service arrogant staffs, just went to change simple id address, met the front staff she has been so arrogant and rude as if she's gonna punch me. It was not at all busy and I don't understand what staffs are doing there simply keeping people wait for no reason. We need to walk to staffs even if they notice us and we need to serve them as well for any kind of queries all they gonna tell you is wait here wait there that's it.

Worst service ever. Never giving correct answers and always make you go there for 2 to 3 times. While you have correct documents, still they will find a problem in that. Better use other Service NSW as they are genuinely helpful. They were picking problems out of my documents for WWCC and with same documents I applied through different branch. And believe me this is not first time this happened to me there. They always do so.

Really bad experience with Jamica she was not helpful at all with a customers I went there for license renewal with my verification documents that was provided by the same centre but she is not allowed me to go ahead when i was asking her questions she said don’t arguing with me i don’t have the time to explain again. My personal recommendation don’t go there for your work they are too bad.

Was a good experience, the staff was friendly as well, was served by lady named Gillian , she was so kind, patient and friendly. Went to change my address of driver license in the morning, found that the center was opening for HPT test which I booked 3 weeks but didn’t complete due to covid. Gillian booked me this afternoon. And I passed it. Really appreciate her. Thanks a lot!

Fast & courteous. It was interesting not being able to self-serve and having to go through the check-in counter to get my ticket (COViD-related OHS decision?) but I got served almost immediately, the staff was super friendly and efficient, so no complaints there. The wait after getting my ticket was minimal and the service when I was called was friendly and lightning fast.

I had last year a very good experience already in Castle Hill, but the Service Neha gave last Wednesday was fantastic! Hardly a step through the door she recognised me with a smile and looked after me from stepping into until leaving again. Meanwhile she managed to look after everyone else as well. She showed passion and knowledge with a great customer service! Thank you!

Lady named jamaica at the counter rudest staff i've ever spoken too and doesn't seem to be interested in helping people Why nsw service keep staff like those? How government approved them to work if they doesnt know how to work with customers and there are plenty of people around fit for the job i would say dont ever go parramatta service center

Had gone for dine and discover voucher and I didn’t had my photo I’d then she started yelling at first only she started yelling at me where is your photo Id. There was other proof of address we can show as well including my passport but she was so rude and disrespectful with customer. Otherwise NSW service Parrmatta has always been great. The staff name was Subha .

I went there today to renew my lisence. An Indian old guy was serving me,i think his name was deepak. I don't want to rude or arrogant but he needs to learn some manners and i don't think so he have proper training as well,he doesn't know how to talk with girls. Instead of serving my ticket, he was flirting with girls on the other counters,very unprofessional

They are one of the worst service center as their main focus is how to deflect the work rather then doing it. I had gone their with my request of reschedule and they said they will call me and it's been weeks, I am still waiting and when enquired to TFN they said they have never scheduled a call. Conflicting information with an attitude of no help is hurting.

If there is zero star i would be happy to give. I just came here to verify my passport and license for my amazon central account but they refused to do so. However Service NSW is the only orgnisation which is runned by government. I dont know why there staff need to learn, how to give respect to all the communities. Very bad experience wont come again.

I have been to This place 2-3 times now and every-time I go the staff are really rude and feels like they are trying to dominate you. They don’t have any customer service skills. I have never seen such rude staff on other service NSW.please save your time and don’t bother to visit them. Extremely bas customer service and zero respect to the customers.

Ridiculous service. Staff needs more training. Everyone says different things whenever we visit. Ended up spending 4 months multiple visits and collecting documents from overseas. Now they are asking for a new document and I have to apply from the overseas again. I just wish this people and management get same training so that people won't suffer.

Really bad experience with front lady help. I come here for drive licences test and I have arrived aroun 11:30 Am. She guidanced me for the forms and she asked me to wait until she called me. No One called me and then I asked them. She told me that I need to wait 20mins again. I was sick today and it made me more uncomfotable. She is careless

The Lebanese girl at the front who approaches at the front is intimidating and was appears as overconfident while serving customers. The management should notice her behaviour. Obviously, there are some professional and unprofessional staffs. She is one of them. The way she approached, absolutely off from the good level of customer service.

I waited there for more than hour and the guy said you need to sign as a witness on your own signature and your wife's signature. My son was in ICU ,I explained him everything I said I got my IDS , can u be witness ...He said you have to be witness for ur own signs ..Thts stupid ..He wasted my precious time for no reason..Very Bad Service

place was incredibly busy with hardly even standing room yet the staff member who greeted me was pleasant, informative and quickly directed me to where i needed to be. wait was not too long and the staff member who served me was polite, helpful and did what needed to be done quickly and with a smile. overall fantastic service experience.

Just wanted to thank Brent for his helpful service today. He went out of his way to help me so I didn’t have to leave and fax a document myself. The staff on the floor were pleasant and friendly but some of the booth staff could be friendlier. Overall a good experience and a quick wait time of 10 minutes! Monday seems a good day to come.

The lady was service me in this morning was so rude . Very disappointed . We are human and definitely we do not know everything like you do your job . She should be explain and being patient with customer instead of getting ungry with Customer . I dont know who give her the job in the place very important about customer service part .

I have been here multiple times for various services and have always been warmly greeted by the smiling staff at the front and properly guided on hearing our purpose of the visit. I have never waited for more than 10 minutes for my token to be called and have been very courteously treated by the staff at the counter all times.

The service staff Arti at the counter was very unprofessional. We came to exchange for the local Australian driver's license, and she said we might not be able to do it without confirming first. In fact, it turned out that we could exchange it without any issues. Please enhance the professional training for the counter staff.

I had to get something sone urgently at the RMS. It was incredible to be greeted so warmly into the Service NSW by Asiya - the lovely customer service officer at Service NSW, Parra. I am grateful for assisting and guiding me so efficiently. Well done to the Service NSW team and a huge kudos to the Ms Asiya. Keep up the smile!

Great experience. I went to change from drivers license and rego from Vic to NSW . The staff were very curteous, welcoming and professional. The lady at front desk even helped me with getting my vic registration papers from their website and also helped check if i had all my documents. Highly recommend this service centre

Went to Service NSW Parramatta on 19th July 2022 for the purpose of transferring ownership of the Car we bought last week. Manpreet who helped us over the counter was very much friendly , explained each and every points patiently and made sure that I understood the process so is the reason I am giving 5 star. Thank you.

Staff really don’t know what to do. I went there to change my interstate licence from vic to nsw. As they said we can’ t do because we have to verify your licence, however I already verified my licence in Victoria thats why i do have victorian licence, but when i went to another blacktown branch they instantly done it.

Slow, long queue, not enough staff to cope at Saturday peak period, waited over 30mins to submit disposal because online not working. Ticket system is confusing with crowded room of people and radio noises, I been told my ticket has been called twice, has to grab another ticket & probably have to wait another 30mins

Worst service nsw I've ever been too the staff are way to over loaded they try their best but they can't keep up with the hundreds upon hundreds of people flooding them with a line well out the door and a room full of people standing and cramped on to couches they have little hope to manage everyone

Was a good experience, the staff was friendly as well, was served by lady named Shayna, she was patient and got done my work hassle free. The cleanliness was also wonderful, even the pens were being cleaned every now and then, temperature checks and covid sign in was also required, which was good.

I've been waiting for 2 months to receive a refund for a cancelled knowledge test and I came today to learn that it wasn't issued yet despite the fact they told me it's just gonna take 2 weeks! And I don't know why they insist on sending it in cheque while there's something called bank account.

Organized and helpful staff. Check all your documents before you go in. Front desk staff check all the documents before assigning the ticket. I had to fill my WWCC application at the center using their computer, and staff asked few times if I need any help. Counter staff is also efficient.

Worst customer service ever, can you believe I was dismissed by the lady whom I asked for a help. I had tears in my eyes, i cried . They gave me at least 3 tickets for just a bloody to get those vouchers. Specially the parramatta lady who was very rude. I hope she gets fired. . …

Great experience, they really care about the people and deal gently. Sometimes waiting time could be slightly longer depending upon the crowd. It is recommended to use their phone contact service for any minor requests/queries, it's quick, easy and saves time of visiting the NSW centre.

Heavily crowded. But the staff are very friendly, polite and professional. They are doing whatever they can do to help the customers. Appreciated their efforts in the hot summers!! The RMS should think of providing services more online now-a-day by keeping current Covid spread in mind!!

I visit 9 /11/23 in Parramatta service centre. staff is really helpful.greating with beautiful smiles. I not wait long in queue .one of the staff Sandi serve me her service is amazing. Helpful person .she guide me every things in detail. Amazing experience. With sandy …

MS:EILEEN, She's extremely good. She has put 100% effort  to get it done my complicated license renewal case. From my bottom heart I should Thank EILEEN as well as her manager due to giving her extra time to get it done my work. Appreciated you both very much. Thank you, Jaz

You got a man by name Deepak, he thinks as he living in Australia he is god and the customers are his servant... please make sure that you put the right person in a public service desk.. we are human and must be respected by anyone. If you are service provider i was lawyer.

Totally bad terrible They charged me once for driving record wish was not updated in they system And than when I told them and ask to update my record after that I did said I do need the updated version They charged me again! Thief doesn’t need the dark to steal staff!!!!

WONDERFUL SERVICE..noticed that management changed for some months and the services completed changed... Very Professional and helpful Staffs, waiting time 2-5 minutes during lunch time at 1 pm and done two different services in 10 minutes total. Thank you Parramatta RTA

There is an staff named Deepak (got moustache) is very rude and thinks that the customers are his servants. I haven't seen any staffs like him in last 5 years in Australia. Need to train him how to behave. I wish I could file a case against him as per my experience.

Claudia @ RTA Parramatta was exceptional in providing customer service. She had gone above and beyond her normal task and had done value addition by offering additional services. She was very helpful, passionate and customer experience focused with constant smile.

Never go back to this i tall everyone don’t go that place snakeing team i funny thing didn’t need government business going up I swear Need to change all these stuff including mangar as well this we writing form the government Quickly thanks …

Extremely poor customer service. The lady at the service desk was rather rude. She always seems to be having a bad day and getting it out on customers. She was a bit racist. I thought her job in help desk was to help patrons not judge them. Just avoid that place.

Went to renew my licence. Had an eye test. Was helped with online renewal. In and out in under 15mins. Helpful if busy staff. Works for me. Now wait to see how long it takes to receive licence via snail mail. Edit: Licence arrived on the day it expired. 5 stars.

The lady at counter number 7 is a life saver. I forgot to get her name but she helped me, and try different ways just to get me a working with children check. This lady is really awesome. I would like to give her a best feedback. She did a great job. …

Go to the office on the day and DKT Test system down cross NSW.(Seriously) Then was asked by Staff to put name down on a piece of paper for call back for priority test arrangement. 2 weeks after, never received a called back regards to rescheduled DKT test.

They refused to register my motorcycle with a blue slip because it did not come with a brake check. Motorcycles do not need brake checks. Went to blacktown and got it registered on the same day. A bit disappointing and a waste of time. Staff are nice.

Had an awesome experience for my knowledge test. The ladies here are very friendly and welcoming. Caroline and Gillian were super efficient and helped explain what I needed to do. I highly recommend going here make sure you book in or come super early

I don't usually rate anything like this, but I honestly had a good experience getting my license renewed today. The wait wasn't long and I was served by a lady named Gillian who was very helpful and efficient and genuinely kind. Nil complaints

A guy named RAMI and a lady MAYURI are so amazing. They helped me and they did my documents with perfection. The way if their talking is so friendly and i am very thankful to them for a great customer service they’ve given me. …

Staff are friendly, efficient and knowledgeable. It is a busy centre, so can be a long waiting time before getting service for service staff at the desk. There is a meet and greet staff who you can ask what the potential waiting time is.

NSW Service was great…You’re taken to the form you need to complete….next thing I was finished and off to start my weekend. All the staff were friendly, professional and knowledgeable. I went early on a Saturday morn to beat the crowd.

I don't mean to say all the staff but two staff, counter 12 and 13, seems less interested in providing better service. Just to change the ownership of the vehicle, they charged me $336. Maybe I am wrong, or they don't know about that?

The most officers in the counters are very friendly but the one who was at the entrance is very rude, i tried to verify small thing about the time but he didn’t listen to me and shouted as it was very embarrassing. Very bad experience

Spot on done my Driving Knowledge Test for only 5 or 6 minuets from Friday. I’ll be receiving my Drivers Learner License in like 5 days. Very friendly service not like RTA before, I would recommend anyone to go get their license.

Lady at the register was so rude. She was behaving like she’s the boss of everything. No customer skills at all. I don’t know who’s giving job to these kind of people. There is a lot of deserving candidates fir these positions

We would like to Thank Madhavi for her assistance with name change certificate process. We didn’t have all the required docs and she guided us through other alternate docs and it really worked. Happy with the Service Cheers

They have significantly improved their service in the past few years. Applied for my license and it took only 35 minutes. But their opening hours are still horrible for a government place. 5:30PM is way too early to close.

Lady named Caroline at the Check-in was the rudest staff i've ever spoken too, and doesn't seem to be interested in helping people. Why keep staff like those? when there are plenty of people around fit for the job.

Bad customer service . Laugh sarcastically when i said i called the nsw and the lady mention this details over the phone. Didnt even do the proper working during mw toll tags return . Not sure about the refund

Visited on a Saturday morning and it was very busy. The staff, however, particularly a young woman, were extremely kind (I am an older person), very efficient and professional. I marvel at their patience.

Staff there are very friendly and helpful! Met with Donna last Saturday, she is extremely professional and friendly, and helped solve my problem with patience. Highly recommend this Service NSW centre!

Staff is highly unorganized and full of themselves. Every time you walk in there a new process is prescribed. Also, don’t dare and ask the for end to end process as they will rebut you in your face.

There was a line out the door but it movedly quickly. I was impressed with the quick and friendly service and was in and out again within about 20 minutes for my driver's license renewal. Well done!

Everyone was super helpful and fast. I just love the way they deliver their services. Got my WWCC in less than a day. Strange it came out so quick. Welldone team parramata. Keep up the good work.