Hi All, I had a very bad experience with Coles express in Rouse Hill. I went to fill the fuel in my car on 14 Jan., 2023 at around 5.00 P.M. While making the fuel payment, I requested for an ice coffee at the counter. Ganesh, the attendant at the counter, suggested that I can take the cups from the left-hand side and fill the coffee from the end of the store. I followed the instructions and, when I was filling the ice coffee, the machine showed me an error. I immediately called the attendant, he was busy filling the fridge, hence, I waited for him. After waiting for some time, I requested him again to look at the coffee machine. The moment he looked at the machine, he started yelling at me by saying that I have made a wrong cup selection. I said that I have followed the procedure suggested to me. Now, this gentleman asked the person Ganesh who was at the counter, and both started laughing at me. He said it is common sense to get the coffee-cup from inside the fridge and not the ones hanging outside. To my surprise, the attendant at the Coles laughing at the customer and making fun of the situation was a very displeasing experience. I have followed the instructions, however, taking the coffee cup from inside the fridge was never communicated and does not sound to me as an obvious choice. This is the first and last time I am taking the ice coffee from any Coles express station. My thought is that even if I have made a wrong coffee cup selection, it does not give the right to Coles express staff members to yell and laugh at the customer. Though I have argued for this behaviour, however, I felt humiliated with the tone and laugher I have experienced at Coles express Rouse Hill. Not a pleasant customer experience, all together. Best Regards, Amit

Beware about this guy at the till. I put 95 premium unleaded petrol at Pump 4 around 8:50pm, 5 Dec 2020. As I was paying I was asked to pay the amount of $49.52 and I was paying by credit card. Luckily before I swipe my card I checked the amount on the EFTPOS machine and the amount was $55.82. I told the guy who was at the counter at that time why my bill was $55.82 and he hurriedly changed it to $49.52. If you are a person who are in a hurry and doesn't get your receipt you will be robbed by this grub. He didn't even apologise and he thinks it was ok. I don't think so! He knew what he was doing. I wonder how many people have been robbed by this guy at the counter. So please people BEWARE of this SCAM at the counter!!! He should be reported!

Automated car wash service great when it works. Staff : Careful. Told the staff twice that I wanted the 2 for $20 car wash. Checked my receipt, it's the 2 for $30 car wash. Should have double checked the price of what was billed before tapping. Very, very shady service. Unacceptable behaviour. There was no language barrier whatsoever. Staff intentionally charged for the higher service and expected, to my misfortune, that I would just tap and leave. Fair warning to you all. Double check your receipts before leaving. Make sure you pay for what you wanted and not what you were forced to pay for.

If they keep a coffee machine its a good idea to maintain and clean the filter once in a while. The lady at the counter is so arrogant and ignorant that even when suggested to clear the filter, as the coffee tasted burnt, she was like there something wrong with what you are taking. Instead of checking the issue, she suggested to go for latte if the cappuccino tastes burnt. Like seriously, people have no respect for honest opinions and feedback. Instead of getting offended if they work on feedback, it helps get better reviews and ratings and serve better.

Absolute joke of a car wash. It's either not working or you're give code's that are not valid for the stated dates. 15 bucks for piece of paper that has codes that give errors. I waited 40mins to be to told the code is nit valid. I know 100% I only used the code once and no one else had access to the code. Staff are of no use. A drive thru car wash is supposed to make life easier and faster, this does the opposite, you'll be told to come back again tomorrow to speak to a manager as they can't help.

Friendly staff. It’s very busy petrol station so need to wait is not their fault company has to improve pumps, quick response for car was it’s out of order but still they happy to assist I got ticket extended due to car was broken. All stuff are so help full I ask them why you close door between 8pm to 5am , and one of staff politely reply just due to security reason which is totally acceptable. Keep it up guys don’t listen any bad comment you are doing your best work.

Details and advertises for 24 hour service. Well I just found out, it does not. Doors are locked, which at midnight one would expect and despite staff there and needing to knock on the door 3 times and ring the buzzer twice i could see staff in the fridge ignoring me until he came out, swore at me and said they were not open and to ignore the 24 hour sign above the door. Gross service and don’t advertise hours in major signs above the door if you’re not going to follow it.

Once again the carwash is broken. 4th time I have gone to get the car washed and 4th its broken. Coles either get it fixed once and for all and just close it. What a joke. They promote the buy 2 washes get a discount but when you go to use it you can't, go back again, still can't use it, go back again, can't use it again and then surprise surprise, it you is that it has now run out of date. Great marketing plan coles, way to go.

ALWAYS busy and hard to find parking. With super friendly employees and 80c per coffee, it's a winner. There is a bathroom (disabled/unisex/all in one) and some basics for emergencies. The automated car wash is adequate and it seems to be selling all the staples for tradies and the traveling business person (pies, doughnuts and energy drinks).

Most horrendous and Appaling customer service by staff named NAVNEET who is abusive and arrogant to customers. He thinks his dad owns the place. He shouldn't be working for Coles Express. Rest of the staff are courteous and friendly whilst this guy thinks customers are rogues and thieves. They say "it takes one to recognise another" …

100 mts on the queue to get a car wash, worst thing is once you in the queue you cant get out cos you are trap in the middle with many cars behind. check the que length before you enter. If you at the entry at the right side of the building, you take 100mts to get your car wash.

Absolute joke, wanted to try the car wash for a quick clean, never again once your in the line you can not get out. It took over a hour to get the car washed at 9.15pm. They really need to let people know how long it takes to get through. Will never ever go again

Been going here for 20years. Last year or so a new crew is working. Strange mannerisms. Tonight the place smelt like the crew had been farting in the joint all day. You go to pay your bill…the doors open and POW it’s everywhere..it’s on you. Have some decency!

Car wash rarely works. I bought a ticket for 2 washes but couldn’t do the second wash because the machine was broken for more than a month. I was finally able to get the refund (ticket for another wash) after a long time. The staff are very unprofessional.

Very disappointed Who has over an hour to sit and wait for the car wash? Seeing as the line is behind the building you can't see until you are stuck in there Might be an idea for the cashiers to let you know waiting time before you buy

What a disgrace! Lined up for 35 mins for the car wash. Code INVALID so could not use the car wash. Waste of $20. Staff refused to do anything about it. How many people are they ripping off! They’ve lost another customer! Never again!

Staff great, car wash literally a joke, I've been in the queue for nearly an hour, surely if it's this busy they should install more, or at least there should be a lane for you to get out and come back later... What a waste of time

Just left almost on empty, lady refused to open the store or even the petrol pumps. When asked she simply shook her head in refusal. Locked all customers out and did not communicate using PA Don't think I'll be back here

Must say the service at the Coles Express is the worst i have seen among all stores visited so far. Their car wash and coffee vending machine seems to be out of order always.

Got a ticket 3 weeks now and always out of service so had to go somewhere else on 3 occasions what a joke of a business sad there is no 0stars to give!!!!!

How can a service station in 2020 only have 2 bowsers with Diesel. And one of those is high flow that doesn’t fit many smaller cars. Ridiculous.

Car wash didn’t give us a foam bath when we selected it and went over the car once then went to the drying cycle absolutely disappointing!

Once you get in the line for the car wash you cant leave and it would have to be the slowest car wash ever!

Car wash queues are ridiculous, but not their fault. Team is nice and selection in the shop is great!

Top Quality Fuel, good customer service and great car wash. Fuel Prices are generally high here.

Nice staff greet with good smile. store is clean and well organised, more variety of products.

Polite man behind the counter and fuel price was the best in the area or for many many kms

Bad day, went twice, was short changed a total of $3.05c when paying by cash.

Had to wait 15 minutes for diesel because there are not enough pumps

Got delivered a filling breakfast this morning☕❤️

Go there to get my car washed and petrol.

$1.80 because it's Easter... What a joke

UPG always dearer than everywhere else

I've always enjoyed a coffee there.

去朋友家经常路过的油站。价格嘛，呵呵大家周围比比吧。

Fuel is overpriced

Car wash is ok.

Pretty good

Good

Ok