Every time I go to this location the people there are extremely rude. I went to fill up after work, while filling up I notice the smell of gas stronger than normal so went to check the nozzle. The nozzle was leaking gas while it was pumping, to make sure this was no fault of my own I removed the nozzle and placed it back in multiple times. The issue still remained. I went to the window to let the clerk know that pump number 7 is leaking gasoline (wasn’t trying to get anything in return, just wanted to bring it to his attention) he is going to looking me dead in the eye and say “no one has complained about it” SIR I AM BRINGING THE ISSUE TO YOUR ATTENTION. I am sure that is a safety issue so it doesn’t matter whether I am the first, second or third person to advise you of this. In fact you should not be waiting for multiple people to tell you this before you act. To make matters worse I asked for the managers info. He simply went on his phone and started laughing, then hung up and proceeded to look around the store for a number to give to call. No worries! I reported this location to your cooperate team. I really hope you the clerk and the manager have the day you deserve. To paying customers, don’t use pump number 7 if you must use this location. If you do, ask if the leaking issue is fixed or you will pay for gasoline that is being wasted on the side of your car.

I went here as I have many times to get gas on my way home, I decided to get a quick wash, middle option nothing fancy, went through and the dryer didn’t turn on. No big deal, i drive around, car dripping and ask the owner if I missed something or if we can maybe pass the car though after to use the dryer... what a fool I was to think they would do ANYTHING. I was immediately yelled at and told to leave because according to the owner the machine doesn’t break or malfunction ever. Ten a second man who was bald with a grey goatee decided to come out and yell, tell me to “stop talking and said if I wanted a good car wash to go to a place that charges 20 bucks” after pushing back on what he said and just praying he had even a sliver of customer service ability he said I could use the paper towels to dry my truck. Pathetic. I don’t leave reviews but I’m tired of this kind of treatment at this shell and I’ll never come back

I came here for the touchless car wash for my audi, but now that has been made more expensive and the dryer is broke. Indian guy at the counter sho'od me away when I tried to talk to him. I actually came to this gas station quite frequently for over 2 years. Their gas prices are higher than every other station in the area, but I went here mainly because if you buy gas you get $1 off their car wash which made the hit on the high gas price less. Came here last night after they "refurbished" their car wash. They raised all the car wash options by $2. They don't offer $1 off anymore with purchase of gas. The dryer/blower is super weak now and can't blow off any water, but instead blew a bunch of fur all over my car as if an animal died in there. Had to wipe/ pick off all the fur myself after what was supposed to be a quick wash on the way home at midnight...

Shell gas station 400 North Alvarado , my mom came here today pump #7 regular gas, nozzle leaking gas out of her gas tank, she tells old guy at counter (his name says Olia on her receipt) and he says nothing is wrong with pump there’s something wrong with her car. she went to pump 6, it worked. guy was rude to her don’t deny and tell customers something wrong with their gas tank when it’s your faulty pumps. she told him to put an out of order sign he said no he refused! your other customers are going to have problems with this! if my dad came here i’m sure this would not have happened. also, there are diesel pumps that are also out of order here so for him to deny there’s nothing wrong and yell at my mom is insane. we’re never giving them one penny ever again. he clearly is against women.

I was passing by and I stop to get gas and but cigarettes. At the cashier who 1st charged me 25 for gas I didn't ask for, by ""mistake"" she said, then i was told that the cigarettes worth 9 dollars on ANY SHELL GAS STATION, were 14 bucks with their cc machine fee. I asked her to cancel and just charge 10 dollars for gas, as emergency re-fuel. She not only refused but yelled at me to cancel the transaction. Middle Eastern people with no customer service skills, not bilingual and on top of that they give me short gallons. Almost half. No wonder why they are empty while the Arco station crossing street,, has lines like if it was an in n out. Lol. STAY AWAY !!!!! From thus shell

I try to pay at the pump, but some reason the it was not taking my credit card, the display was saying waiting for cashier approval. I spoke to the cashier by the name Sony all she could tell me was she didn't know. I took a picture of the display to show her maybe she didn't understand what I was saying. She told me that my credit card didn't go through she was on her self phone all this time, I asked her if she check she told me yes but she didn't . I decided to try my card again on the same pump this time it accepted my credit card. The cashier was not friendly and helpful. I asked for the costumer service number she didn't give it to me, she told me to look for it online.

So these scammers blatantly throw the law into the wind. Gas stations are required to give you free air and water with the purchase of gas, any amount. Not here if you want free air that will cost you a minimum of $2 of fuel, too bad that is not the law, the law states no minimum purchase amount. So this station is really that hard pressed and rotten that it needs to squeeze any penny on any unsuspecting people that don't know the law. Shame on you unlawful scammers. Karma is not on your side and never will be. All this because you just didn't want to take my $1 on #5. I guess I should've offered you a $0.01. Obviously, I don't recommend this gas station, steer clear!

Come here if you want to see an example of a gas franchise which is not managed properly. Cards with chips do not work at any of the pumps. The car wash doesn’t really wash as much as it does make your car dirty. And the man and woman working there are the most miserable clerks I have ever seen. We get it, you don’t want to work at a gas station. There are plenty of other jobs available in this city. But to be so careless about your job and customers is just a shame. I only fill up my car with Shell gas but I do anything I can to avoid this particular station.

This Shell sold me MOLDY tobacco leaves that were $12. ALL 5 leaves had MOLD!! When attempting to exchange- the clerk told me I should have checked the pack before leaving and there are no exchanges and even encouraged ME to call the health department if I truly had a problem with. Unreal. Ive never been sold MOLDY tobacco leaves and decent customer service is a simple exchange when I already spend plenty money here. Very dismissive and gross.

I stopped at 8:45 pm today on 05/11/18 and while my husband was filling out the gasoline tank I went inside to cash out a scratch ticket... the guy was very rude.. all he had to tell me since the beginning was that the lottery machine was not working but instead he yelled at me saying “NO CASHING.. ONLY BUYING”. I asked WHY and he finally explained that the machine was not working. But it was working to sell tickets . He lost a customer.

The Indian guy working there refused to give me free air for my tires because I didn't get gas first. (It's a law in CA to provide free air to costumers) I've gotten gas here before but not anymore. It's terrible costumer service when they'd rather lose a costumer over AIR. I went to the Arco across the street and got gas and air there instead. They didn't even question whether I got gas or not.

Negative zero if possible- Sonee was very bothered when her car wash did not work . She came out screaming out out her lungs on machine was broken and how line piled up . The code I paid for showed 8 dollars when I payed 10 and therefore machine glitched ? Although I got my refund won’t come back as lady seem not honest about pricing.

This Shell gas station location definitely serves well. This location is busy as it should be, it's very well presented, and the employees are friendly. I feel good with saying that this Shell location meets customer expectations. Thank you and keep up the good work.

The unkind Indian owner doesn't offer giving free air even after buying gas. Luckily, Arco is across the street, prices are much better, free air and the ARCO snack shop offers hundreds of items unlike this Shell. It deserves less than one star.

I paíd$12.00 Carwash and the soap was all over my car. This guy wasn’t taking responsibility for the bad service provide at his Carwash. Machine wasn’t working right and still the guy didn’t shut it down because he said that was not his fault.

The cashier was nice.. this site needs major upgrades the car wash is a joke leaves the cars dirty ... gas pumps are always out of service making the lines longer pumps are slow half the time I don't think I'll be coming back

The Indian lady here is incredibly unfriendly!!! She must hate people then get a different job!. I’m taking my business elsewhere plenty of nicer gas stations willing to take my money

Too expensive and too old machines. The only reason I gave 2 ⭐️ is because I was running out of gas ⛽️ it was the closest gas station that I’ve found it does the job.

Clean, people were helpful. The 4 stars are because it is difficult to pull in & out of from the direction(s) I usually travel. Location, location, location.

Its a good thing shell was close by, Cause I would have ran out of gas and looking sexy with heels and short dress pushing my car down the road. LOL..

I'm a regular customer....I needed air in my tire and had no cash or card and they didn't provide it for me....I had to go across the street

This gas station sells the cigarettes Marlboro for 14$+ feels like a casino 14$+ for just some cigarettes dam man this gas station crazy…

Out tattoo shop called ZILLIONAIRESINK is on same block so we use this location every day love how convenient it is for snack!!!!

I thought if I purchased gas I would get free air, not here, they want 2 dollars after I purchased gas! Is this illegal!

It’s awful .. customer service is below zero .. car wash is only water and foam so if you are going there take 3 towels

The indian lady there has attitude,and scream at me when all ask her was for solution, never putting gas there

Genuinely the worst car wash I’ve ever gotten. My car was dirtier coming out than going in. Miserable place

Did you know you can earn AAdvantage American Airlines miles through their Fuel Rewards program?

First shell gas station w/ no restroom. I guess I gotta go to Am/Pm across the street

Quick are convenient to refill gas, male a quick stop, even quick wash for your car.

Here they cheat with the price. Be careful! On photo price more then board 0.30.....

Awful place. Hope it closes down. I wish I can give it 0 stars , owner sucks …

Don’t waste your money here on the touch less carwash. Rudest customer services.

Very rude Indian looking lady. I am not coming back here.

Next to freeway. Not too much traffic at this station.

Have to pay for air and water even when you get gas

Is gas station by the 101 fwy just off sunset...

Quick, friendly service! Convenient location.

Great place to get gas and friendly peoople

Employees and their services are Very nice

usually a quick in and out, not too busy!

When you run out of gas.

El lugar es maravilloso

Not working pump.

Has AIR !! $1.50

Great location

Great place

No waiting

Bom preço

No