I would like to tell you all a story of what happened today. I was driving my car on Meridian St. in Indianapolis and the tire popped as I was driving. I was then towed to the nearest Mercedes Benz located on Meridian St., where I was not greeted. I waited 5 minutes for someone to approach me and that did not even happen. I went to the service man myself and told him that my car has just arrived with a flat. He told me to take a seat in the lounge while they check it out. I waited for at least 30mins before anybody talked to me again. This same man took some of my information and told me to wait until my car was checked out. I waited another 45min, keep in mind I am a college student and missed my classes due to this poor service and management. I then went to him and asked him what was going on. He told me that I must've hit something and that the rim was bent and the tire is ripped. He then continued to tell me that they do not have a tire that would fit onto my 2015 C300, that I just bought 3 weeks ago from Mercedes Benz of Fort Wayne. I was beyond frustrated at this point! He said they would check with the other Mercedes Benz in Indianapolis, IN and then he came back and told me that they are "unauthorized to get me a tire from any location in Indianapolis." He said that I need to keep my vehicle there until they can order me a tire and I won't be able to receive my car for another 5 days because they need to straighten out the rim. I asked what other options I had and he said I didn't have any. I was pissed. I am a college student who lives alone with no other form of transportation and this man is telling me that I didn't have any options? I called my father, who lives in Fort Wayne, IN. He went to the Mercedes Benz there and spoke to Jason (from the service department), John (from service), and Paul (GM). They gave me a tire and rim to get by until I fix mine. He drove 2 hours to put a freaking tire on my car because this Mercedes Benz didn't have anything that would "fit my car." When my father arrived at 5:20pm, 10 minutes before closing, he saw that they put my car at the edge of the building while it was hailing and storming outside. As all of the service men were looking at us, my father changed my tire within 5 minutes in the pouring rain! He was not offered help nor was he even talked to. This is beyond unprofessional! We did not pay 50k for a car for this kind of treatment. There was also no manager on site at this time. This is honestly the WORST experience we have had with Mercedes Benz and we do not appreciate it. We pay money to get the best and this was NOT the best. I would like to thank Mercedes Benz of Fort Wayne for all their help, especially Jason, John, and Paul, with this problem as my local Mercedes Benz of Indianapolis didn't do crap!

I used to take my Benz to this place (meridian st) but I started going to world wide motors now, even though it's an hour away from my house. I had to call them 5 days in advance in order to get the loaner. Sometimes, I wouldn't even get a loaner if i request one. The driver side seat's rear panel wasn't right and I took it there and they just straight blamed at me that " Some kids pulled it" ..I don't even have kids. First they tried to fix it as warranty repair and when they couldn't because it required a new parts they just said well that's the best we can do and reinstalled the old panel and one of their rep. just blamed at me that some kid must have pulled it. I dont think so Benz makes that cheap material EVEN IF it was damaged by kids..they couldnt' even find a proof that it was pulled or not, it was just their excuse. I even marked their service as poor on the survey that I received it from Benz and I stated that I wont go that place again. Then I decided to go to World Wide motors, but one day after couple months I ended up going back to Meridian st. location again and I didn't wanted to go but I had to because i was going to Chicago and my headlight bulb was out. As soon as I entered in the office, the reps didn't greet me as I was customer but he said "I thought you are not going to come back here since we didn't provide the right service" he talked to me with an attitude. He didn't even entered me in the system because if he would have entered me in the system, I would have received another survey which they didn't wanted. These people dont know how to keep customers happy. Plus, I took my car to meridian st. more than 3 times and all that time i was complaining about my front right tire losing air every 15 days and its not normal. The stupidest excuse given by rep was that the "temp changes so the air in tire changes" well a car has 4 tires so how come only one tire was losing air all the time and not other three. I guess rep was well trained. I took it world wide motors and on my first visit they found out that there was a nail and they replaced a rear seat panel under warranty and even world wide motor rep didn't even ask me anything like if was pulled or damaged. He saw it and he said it's not normal. I was given a loaner. I DIDN"T even had to call in advance for loaner. Till today's date I never had to call for loaner in advance. At world wide motors, I was offered a coffee and water as I had to wait for 10 min ONLY. so that's called customer service.

I came in to get an estimate on what it would cost to get my taillights fixed. I told Kevin the exact problem with my car along with the parts I would need (without the model numbers), which somehow seems to be the deciding factor on this situation according to the slime ball manager Adam. I was asked to sign some paperwork to drop off my car and handed over the keys etc. I called to figure out what the damage would be if I got it fixed. I was told that the labor alone would be 300+ dollars and the parts would be over $100. I verified all the pieces cost half of that and would take less than 10 minutes to change them out. That somehow means it’s a 2 hour job at a $154 rate to them. I was told that they can charge whatever they would like on the parts and it isn’t what the cost is. If that was all I’d chalk it up to poor management and bad business practices. However, since they “needed” to run diagnostics to “figure out” what the issue was, (even though I told them the second I walked in the door) I was charged $154 and they wouldn’t return my car unless I paid them. One of the worst experiences I’ve ever dealt with from a team that rips off everyone they get the chance to. I wouldn’t trust them with a bicycle let alone a Mercedes. Anyone that goes here and just pays what they ask are ignorant. I have no doubt they are robbing old people blind at this location. I will never give them another dime. I wouldn’t even of gave them a single one if they literally didn’t force a pen to paper in order to return my car. UPDATE: I must have spoke to the owner since they know the intricate details that I spoke with the team about. Go there for yourself and get ripped off. I’m sure the owner would love that. I have no idea what I’m talking about and get all my information off the internet and I am not fact oriented. I had Adam openly tell me they upsell on parts after I showed him the exact same parts from other Mercedes dealers (half the cost by the way). If it looks like a duck, quacks like a duck, it must be a buffalo according to the owner.

Hi, I want to express my thanks and gratitude to one of your employees; Wes Weaver. On Monday Nov. 29 while traveling home to Northern Illinois from the Baltimore area for Thanksgiving and with our travel trailer attached, we had a breakdown with our GL450 about 40 miles east of Indianapolis. I was able to get the car and travel trailer into a truck stop parking area. Then parked the trailer, unhooked the car, and called Mercedes Benz Roadside Assistance. The tow truck took 3 hours to get to us, and then another hour to get the car loaded and transported to your service center. Upon arrival, about 6 PM, we found everything closed for the day. However, I saw some activity inside and thankfully was able to make contact with Wes Weaver. Wes listened to my story; I am 75 years old and in a very unfamiliar area, while my 73-year-old wife and 80 lb. dog were still in the trailer, with no electricity, and therefore no heat. After logging my car in for service, I asked Wes if there was a loaner available. His response was that everything was already assigned, and that he unfortunately had nothing to loan. As previously mentioned, I was in a very unfamiliar area and with no way to get back to my wife. Wes tried diligently to find a rental car company for me, but none were available or open. Wes then left me at his desk for a few moments, when he came back, he had somehow arranged for a car for me to use, and I was thankfully able to get back to my wife. Our car was repaired by you staff the next day and we were able to get home with no further concerns. If I had not met Wes Weaver, I am not sure how things would have turned out or how I would have been able to get back to my wife who was still at the truck stop. Wes was patient, caring, understanding, and VERY professional! You have a great employee in Wes who represents your company very well. I am very fortunate to have met Wes Weaver!

This is regarding your response: you just said my car came to replace CAM and Centrifuge, then why you replaced the coolant tank which cost me $455. I can post your diagnosis report and nowhere on that report mention about coolant tank leaking. your diagnosis report mentioned power steering fluid Oring need to be replaced. Do you think people are that dumb that instead of replacing the power steering repair approval, I approved the coolant tank repair approved? So, stop lying. you guys are liars nothing else. I highly recommend people to find another repair place which cost almost 50% less than these liars charge you. I can post your diagnostic report if you want to see it. Customers: let me know if you need help with the repair, I found a better place that fixes my car almost 1/3 of this people price. These people have no idea about repair how to diagnose and repair their own Benz. During my first service, they found that the steering fluid is leaking due to the O-ring at the pump being damaged. When I went a second time to complete the repair, they replaced many unnecessary parts to solve the leak problem but didn’t replace the O-ring and charged me $1000. My problem is still there, the power steering fluid is still leaking. Even worst they mentioned on their repair paperwork that “360-degree inspection has been performed and no leak found “ what kind of inspection they did and what did they repair. I feel like I got robbed at this place. Please stay away from these people. you can better service at the other local repair store. I am also planning to call Benz customer relationship service and file a complaint against this dealership.

I had to take my car back here after a month because the problem wasn't fixed (I just paid $1100 for a repair here a month prior). I left my car at the dealership and after a week and a half of it sitting there with no time frame given on when it could be looked at, I physically had to go back and waste my time to talk to someone in person. I must say, talking to the manager was one of the strangest conversations (or lack thereof) I have had in a long time. He seemed clueless with zero customer service or problem solving skills whatsoever. When I finally got an answer out of him he said it would be another 3 weeks for them to even look at the car. So my $80,000 car was just supposed to sit there a minimum of a month before they could figure out what was wrong. What a joke! I witnessed open bays at the dealership and mechanics not doing a single thing, no employees in service were on phones or helping customers in person the two times I was there, yet the manager (who couldn't manage a lemonade stand) acts SO busy. I towed it to another place down the street with better reviews and they diagnosed the problem the next day. Thank you for saving me a lot of time and money!

If I could give 0 stars I would. I used the collision center for repair of my E550 coupe after a theft. The car took longer than originally stated but I was ok with that since my first priority is a quality repair. The insurance company had written me a check to cover part of the repair and paid the repair center directly for the rest. When I picked the car up, I owed the repair center $1,400.00 for the portion of the repair paid to me directly so this was already known to me...so no issue here. I provided my credit card for payment...but..turns out their internet was down. Again no problem on my end , I suggested they call me when the internet is up and we manage the payment over the phone...I was told..and I quote...”that’s not the point..we need payment before you leave”. Eventually they called the 96th street store and ran the credit card - which I could have stopped at the 96th street store on my way home to Westfield. I was treated like a known thief over $1400. Mind you, I have spent more than $1400 in oil changes alone. As a matter of fact, I just recently replaced a battery for over $500.00. I will never spend another $ at this dealership.

As an international student, its kinda hard for me to get into a showroom and choose a car with the price I want. I experienced some troubles when I went to another dealership nearby Purdue and wasn't a pleasant time However, I decided to have a road trip all the way to Indy and that's why I walked into the M-Benz of Indy. And Brad was the first person I ever encountered in M-Benz of Indy, and he actually spent a huge amount of time explaining the spec of a car and gave me some really useful tips about how to choose the best car that fits me. (I spent almost a week there just to get a car) Now I own a GLK 350 for almost 3 yrs and I had lots of wonderful maintenance and body shop services with Nolan (Service) and Lucas (Body Shop) Each time when I need to schedule an appointment, I don’t need to go over some difficult automated phone system or filling some charts online. All I need is make a phone call and everything is set without any problem (EVERY TIME) Undoubtedly, M-Benz of Indy is the best dealership I ever had :)

Unprofessional! Never have loaner vehicles while car getting work done even if appt made months in advance. The manager does not care about taking care of clients. Doesn’t care if issues get addressed. Still waiting to get my car work completed and bodywork completed yet no loaner no return phone call no FOLLOW UP nothing! I FEEL LIKE ITS MY SKIN COLOR! Very unprofessional how does the manager still have a job? I was never offered anything expressed I need a oil change tires and I need bodywork done so you mean to tell me he offered express service to all of these items? The lies people tell. Like I said the appointment was done or made 30 days in advance. I’ve been trying to get my car in for over six months you should be out of business if you don’t have a loaner vehicles for 6+ months and take 30 days or more to get an appointment and while I was in there were people coming in that didn’t LOOK like me bringing in loaner cars every time I came in so what is the REAL problem?!

I have a GLB 250, took it in couple of months ago, cos I had some error messages and some others(ABS inclusive), the Manager Adam charged me over $6k for repair, calming the part for the first fix on the car was not genuine, I showed him receipts, the parts he called fake was actually bought from their shop.. but still, he charged me $6k, I paid, took him over a month to fix.. fast forward to now, the same ABS error he fixed, is back on, took the car to him, told him, why is it back again, it your fault, he charged me $165 just to look at the mess they made, which he said was all good when he took my money... now he’s sending me another quote for $1731 to fix the same ABS you once charged me... if I could leave a negative star I definitely would, met a lady there who was complaining about the same thing... silver star is just open to rip people off... I would take my car else, I would gladly pay anyone the $1731 than silver star.... Nonsense.

Really bad customer service. Long story: I called in a couple weeks in advance to reserve my appointment and clearly mentioned that I need a loaner car, as I live an hour's drive away, and my servicing would need several hours. A few days before my appointment I receive a call saying my appointment has to be moved because the loaner car was booked by someone else! I agreed and pushed out my appointment by a week or so. A week goes by and I drive an hour after work to land up at the service center, only to be told that my appointment had already moved, as the loaner car was book by someone else again!! When I told them I was not informed, they mentioned they did not know how it got updated in the system.They mentioned they could not do anything to accommodate and I had to drive back an hour uselessly. Total waste of my time and extremely unprofessional work! I'll be servicing my vehicle elsewhere from now on.

The wipers in our old Benz went out so we went here to get a diagnostic and change the oil while we were at it. Everyone was super nice, patient, and helpful and we were asking a ton of questions! They answered every question that we asked with no problem. The price to run diagnostics, replace the stalk, and change the oil was only $600 which is way less than what I expected just to repair the wipers, plus they washed the car and replaced the wipers and some wiring for free. Everything took 2 hours in total, which was about an hour less than they said it would take. While we waited, we we asked to look at some cars and they brought them out front to us. Not once did they throw sales pitches at us or try to pressure us into buying anything. I know that whenever we need our car serviced or buy a new car this is where we're going. First rate service all around.

Car was scheduled for a Friday maintenance service. Dropped off at 8am. Didn’t get a call until 5pm that it was ready and that they close at 5:30pm so I was without a car for the weekend. Adam boldly states he tried to text and call, both were false claims to placate. I had to reach out to them at 4pm to see when the car would be ready and the gent I spoke to said it wasn’t ready yet but Adam would call when it was done. Additionally, there was another item on the invoice they “couldn’t duplicate” even though I specified what the issue was and what was causing it. I’m not able to discern if it was a time management problem, sheer laziness, or both, but I expect much more from a Mercedes shop. Based on the lies I was told, I now doubt the oil even got changed. Taking it in to another shop to have same service done again. No more business from me, gents.

Bringing my ML 350 2007 here was a mistake. Low customer relation skills. I brought my car here, not only does it took too long to reach out to me ,i had to call them severally before i was told the condition of my car, i was told on the phone how poor condition my car is and old,(IN MY WORD " it sound stupid to spend money fixing it) based on the value of the car, not knowing the history the car holds with me. Now i have to pay for nothing to get my car of their property -my next move-. Am not trying to be shady or anything, I just belief Mbenz is bigger than this, and I use to hold so much respect for the company, not anymore.my review and opinion might means nothing to them, cos "WHO AM I" , but am sure it will to the integrity and good relationship the advertise.

I have gone to many shops trying to get my car fixed. I paid many people to diagnose the issue just to find nothing. I took it here and they were amazing brandon was such a kind soul and Adam (manager) gave me his card for any future issues my favorite part was the bob ross they played in the waiting room can’t go wrong with that man. The man that worked on my car was Gary I swear I don’t think he even needed to run the diagnostic I think he knew what was wrong before he got the car but we ran it to make sure I wasn’t wasting any of my money I liked that about them they watched out for me they scheduled me to finish up the car and I was out of their these guys are awesome a great environment and even better employees. Thank you for your help I’ll be back again!

My brand new 2022 GLE is setting in Silver Star Body Shop for repair for more than a month as Radiator part number is changed and new Radiator have extra holes in it which will leak coolant. Now they are waiting on adaptor with no estimate timeline. In first week of July 2022 my car was hit by moving tire and they asked for 2 months window for repair to start and on 6th Sept 2022 I turned my car in. Also, during initial inspection they mention my car is drivable and I drove my car without any issue for two months. Now as parts not available and they are not providing any estimated timeline. I asked them to put old parts as it will be drivable and i can't afford rentals for long time. They are no doing this and won't provide me any timeline. Zero raiting.

Having owned vehicles under the brand of Mercedes-Benz for quite some time, I have had the experience of having my vehicle serviced and maintained at Mercedes dealerships across the midwest. Never before had I received such excellent service than from Mercedes-Benz of Indianapolis. Whether I bring my twenty old Mercedes, or my brand spankin' new Benz, I am always treated with the utmost respect and courtesy. The staff, especially Chris, is extremely polite and helpful, and answer any questions I may have. Service visits are quick and painless, and they make sure that you actually understand what's being done to your vehicle. I would highly recommend anyone with a Mercedes to give them a try! Unparalleled excellence, unlike any other.

Was surprised that the Mercedes service had no idea how to reset my service indicator on my dashboard. They offered to try again on another day. I inquired if the master / supervisor had taken a look they said yes he didn’t know how to reset it either. Well that says enough. If they can’t or don’t know their own dealership brand reset for a simple indicator light maybe they don’t know enough about the cars they are supposed to be expert in servicing to be entrusted with making major repairs. I decided not to return, I was not comfortable with their knowledge about Mercedes even though they are supposedly to be the preferred service for that model of cars. Maybe they do better with Kia, Hyundai or Mitsubishi.

These guys have done a great job taking care of me on multiple occasions. The services they performed on my S class was exceptional. So much that when I decided it was time for another vehicle - I purchased another Mercedes. I have always been taken care of here - I feel they keep my best interest in mind. Cliff Einspahr is the service advisor I go to - and he has done a great job. Like anything - communication is key. Good communication brings excellent accommodation. When you compare their service to other "german auto repair" places - the pricing is comparable - and the service is MUCH better at Mercedes- Benz of Indy. Don't hesitate to take your vehicle here....

My car was there for over a month and after finally picking up my car, they couldn't even do a complimentary wash and detailing after getting about $8000 from the insurance, it was returned very dirty in and out! They couldn't fix a minor tire pressure light on dashboard they said it was the sensor when it's not! Also, they collected money from the insurance company without working on my car's hood after claiming it was done in the receipt. I confronted them about it, and they argued they did until I showed them receipts and they made another excuse! They were only after the insurance company's money.

I recently took my Mercedes in for break issues the front brakes needed to be replaced there was a noise that typically goes along with breaks when I need to be replaced I paid Close to $400 to get the brakes replaced. Three days later the same noise was back when I came to a stop. I called today and spoke with the service manager Adam Arbour Who stated that the job was not to fix the noise but replace the brakes and how do they know that the noise was the brakes. Denying I ever said anything about the noise to the service dept. However the general manager Scott said that he would take care of it

Had an issue w/my Mercedes and stopped in at this dealership as it was the closest to me at the time. Found the staff here to be unhelpful and apathetic. Drove from this dealership to Mike Raisor Mercedes in Lafayette where I didn't feel like a burden to the staff, and they had me in and out in under 30 minutes. Keep in mind, I purchased this vehicle new at Mercedes of Memphis, so Mike Raisor didn't owe me any more of a favor than the Indy dealership. Since I now reside just outside of Indianapolis, if and when I buy another Mercedes, it will most certainly not be at the Indy location.

Purchased my CLA 250 from here back in the summer. Sales-staff was extremely helpful but in a laid-back, no pressure way. Then, once I placed my order they were very helpful with keeping updated on the process and status of my new car. When I went to pick it up they even had it in the middle of the show-room floor for me! Service after the purchase has been exemplary as well. Very accommodating even on a tight schedule and they blew me away with some personal assistance! Despite the fact that I am moving out of state soon, I will still likely return for future business.

I cannot get anyone to help me. I mean, literally can't get help. Can't get a person to call me back after visiting in person and calling and calling again. All I want is to hire you to work on my car and I cannot get anyone to take my money. I'm spending my morning looking for a service shop that isn't this company so I may get work done but then no loaner car. I'm now thinking that buying a Mercedes is a huge mistake because this is the only help in town. I believe I can't own a Mercedes and live in Indy and expect to get work done

For over 10 years, I have used MB of Indpls for all my service work on my CLK 55.The service people have been terrific and great to work with, especially, Adam, Noland, Lucas, and Cliff. They have helped me keep my car running like new! The extra services provided like rides to work or cars to use overnight or roadside service make it easy to want to do business at MB of Indpls. But most of all, I trust them and enjoy doing business with them! For expert service done in a friendly and courteous manner, MB of Indpls is great.

This is an update. Worst experience ever!! I would give it negative stars if I could. I will NEVER come to this place again. Charging me $650 for an alignment and $4 part. It's a total rip off and the customer service is ridiculous!! I wouldn't recommend this place to anyone. This place will scam you and is extremely over priced. Adam and Cliff need to take customer service classes. They are very rude and arrogant for no reason and seem to have problems with people of color. I am also going to file a formal complaint.

Horrible service! Recently moved to Indy and decided to take my MB S430 to the dealership for routine maintenance. Called several times to schedule an appointment and did not receive a return call. Decided to drop by and the service supervisor was rude and very unprofessional. Told him I was from California and his response was, "California is backwards!" When I picked up my car it had not been washed, and the service manager words were, "it was washed, he just ran the hose across your car quickly." Wow!

I have been to this dealership for every service on my Mercedes and I have always been greeted with the upmost respect and always well taken care of. I am a bit picky when it comes to the time that I need my car back, and these guys always accomplish my needs in a timely fashion with never any worry. Cliff Einspahr is my goto guy for everything and always ensures that I get the best price and best service! Absolutely the most wonderful service department/dealership I have ever been to, by far!

Great service and super welcoming staff. Brandon was very professional and informative from my initial call to when I went to their shop. Answered all my questions and processed everything in a timely manner. Everyone that I was in contact with was professional as I had to work with the Parts department and the Service department, and my car was up and running in no time. I will definitely do business with them and highly recommend. Thank you again!

I was greeted by a very professional staff. I had made an appointment a few days before and the loaner vehicle that I had requested was clean, upfront and ready to go. I asked to have my vehicle completed at a certain time and they were able to accommodate. They even found a coupon for the set of tires that I needed, without me asking. This is a great place and treated me very well. I would absolutely refer this to my friends and family.

I brought my car to the body shop because my back passenger-side door would not open. They were able to diagnose the problem quickly and the customer service was amazing! The collision center advisor, I believe his name was David, indicated that the part needed to fix the door was under a recall and it would be fixed for free if I take it to the dealership. I was very thankful and will definitely take my car back, if/when needed!

I have a pre-owned Mercedes due for service. When I called for an appointment, the Service Manager Adam let me know that the previous owner had pre-paid for the service, and that I would not be charged, saving hundreds of dollars. I really appreciated this honesty. I would never have known about the service contract. This is customer service at the highest level! I am grateful and will be a lifetime customer of Silver Star.

Service was good. Attendant was courteous and kind. The physical office seems kinda nda of shabby for a MB shop. I'm used to the dealership in Fort Wayne. Luxurious, comfortable and complementary coffee bar with juices, snacks and starbucks coffee machine. This place had a coffee machine and fridge of can pop similar to Jiffy lube. TV was stuck on Fox news and no way to change the channel. I was trapped for 2.5 hours.

Reason for visit: needed check engine diagnostic code read. Pros: they handle car with care. Gave a detailed explanation of several maintenance services my car needed besides the light. That was nice. Cons: appointment was scheduled about a week later. I had to ask for the printed version of the repairs needed. Called several times and left voice-mails asking other questions to their advisors. No response.

Excellent service here, but took my car in for an oil leak inspection and they couldn't even find it. Wanted to charge $585 to find it after charging $200 for an inspection and telling me everything I already know. I may be young but I'm not stupid. These guys are professionals and its guess if you want something done right you have to do it yourself. Will be going to 96th street Mercedes from now on.

The new location is not convenient at all for all residents of sought west area of Sofia. It is 30 kilometres away from my place. I need to loose one day to come for a tiny fixing of my car. You should definitely open service station covering the west part of Sofia. If I had known the location of the repair shop when I bought my car, I certainly wouldn't have bought it.

Not a good experience at all. We had an appointment set but the car wasn’t ready until 5 hours later. Oh and guess what… It was just for an oil change. I understand things happen but don’t overbook if you can’t commit to the time your customers put to the side for your services. It’s sad to see this place going down the path it’s going.

Took our GLK in for annual service. Easy to make an appointment on their website and no issues with anything at the dealer. Their small lounge and free Wi-Fi make the time go by quickly. The timing for a wait was about expected. A slightly longer time for the free carwash as part of the service, but worth it. Will definitely be back.

Filing a complaint to Mercedes Benz usa against this dealership. I talked to them about getting a warranty repair on my Mercedes.I feel like I had my worst experience talking with a car dealership at this dealer. It seems service manager talks to customers as if I was an idiot. I Would never buy a car from this Mercedes dealership.

Best Mercedes Benz Service team I have dealt with in the country! Very professional team, good communication from beginning to end and they get things done right the first time. They know how much your time is important and make things work around your schedule. They make my days go easier and for that reason I give them an A+!

We have used them for years. Always good service and professional. I love the fact they have loaner cars and we normally get an appointment pretty quick. They always call to keep us informed of any finds and give updates on service as needed. My husband and I have never ran into any issues with this business.

The Customer Service from Sales and Service deserve a5star rating. I have been treated so good by the team there it has been like no other dealership experience . They make you feel special and trust you like we want t keep you as a customer. Thanks Adam and the service team. Thanks Chris and the Sales team.

-Update. Body shop pays attention to detail, and they strive to make everything Mercedes quality as one would expect. We got off to a slow start, but ended terrific. Thank you for the body repair, and thank you for the detail! New repair/body shop MANAGER, is here to stay... thank you everyone at Mercedes.

We have maintained and owned two ML 350s through silver star service in Indianapolis Indiana. Adam Arbor is my service technician that I deal with and he is a trusting professional I can count on every time for my service. I would highly recommended Silver Star Service Indianapolis for your Mercedes Benz.

The only time I have ever had a great service and body work experience is with Silver Star. David Black knows what he is doing, is easy to talk to and he returns phone calls promptly. Thanks for the great vehicle/ customer service and incredible body work. I will recommend Silver Star to everyone I know!

Silver Star Mercedes Service and Body Shop are the real deal. They provide fast, honest, friendly and reliable service. Wes and Adam the service managers are extremely experienced and professional. They will be honest about what your Mercedes needs to keep you car running in top condition.

I have had the pleasure of working with Brad for over 15 years now. We currently have 5 Mercedes in our collection and have purchased 7 in total over the years. We would never go to any other dealership to buy our Mercedes. You and your staff are the best. Thanks for everything!!

I would not go there anymore. Besides charging an eye for a repair that can be done for half the price they lost a cover panel for the trunk compartment . They will not take responsibility for it when indeed they were the last to work on the car before the cover went missing.

Replaced a run flat tire destroyed by another Indianapolis pothole. Third one in 6 wks on these nearly undrivable roads. Brandon and Brian were great. Replacement was fast. Great experience. If buying a car in Indianapolis one has to get the tire and rim replacement warranty.

I recently leased a Mercedes from this location. Jason Rodriguez was very helpful throughout the entire leasing process. He was knowledgeable about the cars and provided options that were within my price range. Overall, it was a nice experience, and I would highly recommend!

Worst customer service ever. The waiting lounge was freezing. It was 19 degrees outside and about 50 degrees in the waiting area. The service manager Adam Arbour was very unconcerned about the issue when presented to him. Staff needs major customer service training.

They set an appointment on Friday to fix an issue warranted under its owns policy. To only let me get there and tell me that they can’t do it because they can’t give me a loaner from Friday to Saturday. Please ask better questions before people waste their time.

First time here. I needed information and some maintenance items. Being new to MB, I required a little guidance. The parts manager, Doug was cheerful and helpful. I am pleased with the service I received. Doug was a positive representative of this business!

No doubt services at MB are expensive. I've gotten nothing but the utmost respect and quality services from this team. It's been my experience here that I've gotten as much as I've paid for in the long run. Nolan, you've got your game down! Nice work.

Every time I visit this location, I am treated with the upmost respect and care! Adam Arbour and Cliff have always been my go to people and they’ve never failed me! I called in right when they opened and they got me right in! Exceptional! Thanks Adam!

How well can I describe how friendly they are ? The repair on my SUV was fantabulous. The painting on the newly installed bumper matched exactly like the color previously on the vehicle. You definitely cannot know if it's newly installed. Well done.

This dealership charged my wife for a repair that was under warranty until she checked them on it. They do not verify complaints on something as simple as a tire losing pressure or the A/C not working. If I could give zero stars I would.

All stars to the staff they were so kind and helpful and it was all free of charge, and a special thanks to Mr. Dillon huges who gave all the kindness to help me, it was a great experience for me with them and for my mercedes s class

dillon hughes was such a great help!! so kind and attentive and made sure everything was completed in a timely manner. silver star goes above and beyond to make sure their customers are happy and well taken care of. highly recommend!

Took my car there for service for the first time today. Dropped it off at 7:45 and it was done by 11am. Kevin Dilk was my Service Consultant and was great. Best car service experience I have ever had. Will continue to go there.

Excellent guidance in what I require for my MB 500SL maintenance program. I moved from California and require a reputable MB service outlet - and I found it at ‘Silver Star’ everything I need is here under one roof! Awesome…

I wasn't there I live in the apartments next door but everything looks expensive and most people that go there look like they would rather super glue their eyes closed as opposed to make payments on their Mercedes

Consistently the worst experience I have ever had. Cliff has a very bad customer experience and the "supposed" manager Adam is very condescending. They have issues with people that look different from them.

Had work done on my vehicle due to someone rear ending me. They did a horrible job. Granted, it looked great after the second time yet it never should have needed a second time to be repainted. Sloppy work.

As someone who works in the industry and works with Silver Star alot, I really enjoy the model, the staff, and their parts department especially. These guys are fairly professional and easy to work with.

I have been going to Mercedes-Benz of Indy since 2016 and have always been pleased with the respectful, attentive, and polite staff here. This dealership is the only one I trust for all of my needs!

ABSOLUTE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! The Receptionist even is snotty and unhelpful! She makes you feel like you're an idiot, if you ask her any questions at all. TERRIBLE PLACE!!!!!!

Very pleased with the service. I had my vehicle in the body shop. Dave Black was great to work and went the extra step for me and my vehicle. Would go back and would recommend …

Not satisfied, I brought my vehicle to them for a seat heater issue and they claim they cannot consider the seat faulty even though the seat burned all the way through to my clothing.

I had an amazing experience here! Jason helped me every step of the way and I couldn't be happier with my new GLK. This is my first Mercedes Benz but definitely not my last.

Took care of my car with excellent customer service. Needed a little windshield work and they went above and beyond, always a pleasure to experience great customer service!

The customer service here is OUTSTANDING! Some of the finest customer service I have ever received. Other dealerships(those that deal in domestic product) should take note!

It's not as good as I thought. I made an appointment last week and I stopped by to fix the car today and I was told I wasted 30 minutes driving without an appointment!

I’ve had a bad experience here before with the service department. Decided to give them another try and I’m glad I did. Raymond in the service department is the best!

Since 1926 Mercedes has always charmed us! I first fell in love with Mercedes from the 1990's. It is amazing how these new ones perform with that new technology!

I have been treated absolutely amazing at every visit. Nolan has been great, and they are very detail oriented. I'm very happy with the service department.

Service department is on punt and always nice to my wife when she takes our GLK in for service. I highly recommend these service guys and the facilities.

Good parts. Service cost for small part to be replaced is rediculously priced. I replaced a $16 spring myself and saved the $140 to $280 cost

Always wonderful service. Love the new text notifications and online payment. They make having my car serviced as simple as possible.

Great place to take your priced Mercedes Benz to get it fixed. The technicians are super experienced and cost is pocket friendly

Wes is amazing!! He goes above and beyond to help his customers!!! Wish everyone was as timely, helpful and meticulous as Wes!!

As always the work was done with courtesy and efficiency. Always a positive experience. Easy to do business with.

They are the best! Knowledgeable, courteous, professional. Their service department is why I drive Mercedes.

Brandon took great care of me and informed me of all repairs that were needed. Great customer service!

Very friendly staff. Great parts and service department. They took care of me promptly. Thank you!

MB of Indy has a great staff and do great work on my c300. Wouldn't go anywhere else.

Always have a great experience with Mercedes. Adam is a great service manager.

Service is subpar for the prices you pay. Go to the dealership in Carmel.

Best Mercedes authorized repair center this side of the Mississippi!