I ordered a Skechers work shoes online coz my size was not available at store. But I received a defective product and when I came to exchange my shoes, my size was still not available and other shoe they offer was $127.99 (not $159.99 original shoe price), so they did not offer me any refund or value card. I feel completely robbed, absolute rubbish customer service quality. They told me to forget about the $32 and just take the other shoes. In the end, I feel totally harassed and regret my decision to purchase shoes from here.

I went to the store to buy myself a new pair of shoes but the staff over there didn’t even greet me as I entered. They were least interested to help me with the sizes. But on the contrary there was one local customer in the store..both of them were paying full attention to her needs. It was such a bad experience for me as if I am not welcomed in that store. Rude and unacceptable behaviour from the staff. Hope the owner hires staff who are respectful of people from diverse background and not just locals!

Great range of casual,athletic and work shoes mostly made from synthetic fabrics and materials! Good range in styles and colours, appealing to men,women and children! The store was quiet for a Saturday afternoon!! Walked around for approximately half an hour,no one bothered to approach me even though there was only one other person in the store! Still, I am passionate about their products and will continue to buy their shoes and boots and hopefully they will improve their customer service!

I went Skechers Rundle mall at 20 Aug 2022 2.45pm. Omg staffs customer service was unbelievable, not good at all. Staffs were just talking each other and when I ask them for sizes, one staff just said NO and so rude. If you have staffs someone like this I bet nobody wants to pop in to your store. Train them to learn what Nice customer service is.

Was served by Dayna who provided excellent customer service and iwas happy to get shoes I was waiting to be released. She also remembered me when I returned to get work shoes a week later. Both staff on the day provided excellent attentive customer service. Great to see finally the men’s range has some style and colours.

I took back a faulty pair of Sketchers thongs I bought 5 months earlier not really expecting to get a refund/replacement pair, but the assistant (Amber) was very understanding and appollogetic and happily replaced them, insisting I make sure they fitted and was happy. Full marks Amber for excellent customer service

Very helpful staff, these young men and women work very hard to keep everyone happy. I was particularly pleased when I had to return a faulty pair of trainers and they were so helpful in resolving the issue. Definitely a good shop for more mature clients wanting comfortable shoes.

Such funny staff members Singing while serving me and told me ‘shoes and a show’ but were also very informative about anything I asked about Was an awesome experience and I will return. Thanks girls

The service provided by Amber is exactly what I expect. Friendly, energetic and only to happy to help. It's this type of service that gets me back to the store. Great knowledge of shoe range

I went in there & was not even approached by any staff member, as there only seemed to be only 1 salesperson working & she was serving a customer. Hence I didn't buy anything.