I recently had my car serviced at South Morang, and unfortunately, the experience left much to be desired. Despite choosing this place due to its local convenience, the service fell short of expectations. While I understand that servicing can take time, I was disappointed to find myself waiting for a staggering three hours without receiving any updates on the progress, despite the fact that they were aware I would be waiting in the onsite waiting room. It would have been greatly appreciated if I had been informed beforehand about the potential wait time, allowing me to plan my schedule accordingly. Comparatively, I've had a better experience elsewhere, even though the other service center is further away. While I had hoped for a positive experience close to home, it seems I might have to prioritize the better service, even if it means a longer drive. Clear communication and timely updates are crucial in customer service, and I hope the site takes this feedback to heart for future improvements.

I bought my Tank 300 petrol ultra today from South Morang motor group (SMMG), while I have no complaints with my Tank 300 yet, but I am very unhappy and disappointed with SMMG’s customer service, especially their cashier/receivables/management team; he through my debit card over the table to the ground when I asked him why he was charging me more than signed contract given to me. Without any valid explanation, he started threating me that either pay or we won't allow you to pick up your car. They have very rude staffs, will take customers for ride and granded, if you are after great wall motors vehicles avoid SMMG. If you do not have other choice , you can trust sale person Joe Kanaty, he was very reasonable, trustworthy and apologetic even for cashier’s bad manners and rude behaviour. It was very insulting and disrespectful dealing with their group except for Joe Kanaty. Unless, I know for sure that it's some individuals attitude and not company's reflection I wouldn't go back again.

I had the first service of my Havel booked for 7.30am, and had to change the time to 2.00pm due to change in my schedule. Contacted their service department the day before the booked service, George said we can do this, no problem and any issues or anyone says no, please use my name. I arrived early, was greeted and they knew who I was. During my visit, I was able to continue to do my own work in both the customers lounge and the dedicated customer work station area. The full service was completed in 1.5 hours, car was tested and washed. I was advised the car was ready and Chris assisted with all of the paperwork, explained everything about the service and payment was completed. I don't often place reviews, but the service to my vehicle, customer service, communication and welcome I received were second to none, no wonder they were busy.

A big thank you to Hamish for his outstanding customer service. Placed a call in regards to buying a near new Eclipse Cross Exceed. He offered to have a couple more bought over from another car yard in their group to save me from travelling around, due to the 3+ hours travel just to get to South Morang. Then when I asked if I could have anything sorted and leave with my new purchased car the same day, he said no problems - it will just take a couple of hours. True to his word, we arrived at the car yard at 11.30, test drove the car I was most interested in, traded in my old car, agreed on a price that we were happy with and was on the road by 3.30pm. Hamish made sure I was happy with everything before I left and that my mobile was connected and working via blue tooth. Thank you again Hamish for making this car purchase so easy.

I received the ultimate customer service from non BMW dealer, Elvis answered my enquiry, i explained what i need and Elvis listened and delivered almost all my request except for final price, we meet half way and deal is closed with Con's approval (sales Manager). it is very easy dealing with Elvis and his fellow colleagues involved in the buying and delivering process except for a minor hiccup, which was very well manage by General Manager. Common sense do exist in this present day. I highly recommend Elvis and his colleagues, if anyone is looking to buy used car from this motoring group. check out used BMW 330i GT, it was my pride and joy for last 5 years of ownership. remember....look for Elvis and the happy team at South Morang Motor Group.

Lawrence was the most unprofessional salesman. Didn’t get back to me - I constantly had to chase him and when following up my evaluation for trade in price I sms him and he sent through a ridiculously low amount and said he didn’t bother getting back to me as he didn’t want to waste my time after I explained to him almost a week earlier how I was in desperate need for a car as my wife was pregnant so he left me high and dry. Not to mention I purchased a new car today and was offered nearly 8k more than he lowballed me on for my trade in car on the first offer in Ballarat offering well above what I even expected. To say I am disappointed is an understatement. I do not recommend buying a car from Lawrence and highly recommend Ballart Renault.

After years of servicing at Watson Holden and receiving average customer service I was very surprised at how easy it was to book in a service and a loan car at South Morang Motor Group. Then when I dropped my car off it was a very well organised and efficient service. My car was ready at promised time. Customer service was excellent. I was pleasantly surprised that my car had been washed. This never happened at Watson. At Watson I always felt that getting my car serviced was a hassle and an inconvenience to staff. At South Morang I was very surprised at how easy the whole process was. So glad that South Morang has taken over Watson customers. Should have happened years ago.

We are in WA and have just purchased a Kia Carnival from this company, the sales and the company was acting quite normal before we proceeded the payment. After we picked up the car, the fuel tank was empty and the indicator was flashing, and we had to drive it almost 30kms back home, god knows what would happen if it stopped in the middle way. By the contract, the car should come with a full tank fuel. We had contraced the company but our request has been rejected. Just want to share this bad experence to the other people who might face the same situation, and we are really disappointed that it happened from such a big company.

We submitted an enquiry on car sales about a car and had a phone call from Damien within an hour and were able to test drive the car 2 days later. When we arrived for the test drive Damien was amazing at explaing all the features of the car and set us on our way. By the time we came back he had valued our trade in and came back to us with an offer. It took 5 business day to get our new car. Damien & Hamish were amazing to deal with. Even got our car insurance sorted on the day we picked the car up and helped with the car seat. There communication has been amazing and I would 100% come back for our next car. Thanks Damien!

We went in to look at second hand cars, just browsing. As a 64 year old woman I thought I would be fair game for sales people. But Damian Salib walked beside me explained the features of the cars. Arranged for test drives. It was narrowed down to one and wow the help he provided was much appreciated. Signed and deposit paid. I collected the car later in the week. It was presented like a new car. Damian made sure I had all my items moved over to the new car. He is friendly helpful and efficient. Thank you so very much I am very happy.

I am writing to express my dissatisfaction with the service I have received regarding my LDV D90. I purchased the car in the end of January and have been having trouble with the radio screen. The car has been assessed twice and a new radio was approved on warranty, however it has been 6 months and I have yet to receive any answers. I have emailed the vendor and service department multiple times, but have received no response via email or phone. I am extremely disappointed with the service I have received

Amazing experience with this dealership purchasing our Isuzu being led by Elvis whom in our opinion would be the best sales agent we have dealt with in our many years of trading and purchasing vehicles. (Over 45 years) A huge thank you Elvis. You were impeccable in your follow up and customer service. Nothing was too much trouble. Accommodating, honest and genuine with your dealings with us. So rewarding to have completed a stress free perfect transaction Thank you Elvis Graham and Jeanette Butterfield

Fantastic and professional service from Michael in the purchase of my daughter’s first car this week. All of our questions and requests were addressed promptly and the communication was excellent. The car was presented to a very high standard, well priced and good value overall. We really appreciated the extra effort that Michael went to making the purchase of her first car feel special, and the process was easy from start to finish. I would certainly recommend buying a vehicle from these guys again.

I had the absolute pleasure of purchasing my Mustang from South Morang Motor Group. My salesperson was Elvis and I could not recommend him enough. I myself work in a dealership and yet I still felt special and giddy being on the other end of the sale, despite knowing how the whole process goes. Everything was quick, smooth with no issues whatsoever. I can’t thank Elvis enough, he was so accommodating and genuinely a very kind person. Thank you again team, until next time!

Enquired on a car through Carsales and was contacted by Damian the following day, test drove it that same day and it was ready to go by the end of thay week. Damian was very easy to talk to, answered all of our questions, explained the next steps and seemed very knowledgeable about what he was selling, helping me to feel very confident about the purchase. I would recommend South Morang Motor Group to anyone looking for a new or used car. Thanks Damian!

The salesmen Hamish there is wonderful, he has heart and passion and he won't force you to make any rush decisions. Although due to personal reason we didn't make a deal in the end. But the experience I had there with him was very comfortable, his service was amazing. I'll definitely go back there again in the future when I'm looking for a new/2nd hand vehicle again. Go ask for Hamish assistance, highly recommend. Great service.

Purchased a car from this dealership in February 2023.Paid extra for an extended warranty with the car for piece of mind. Car has broken down twice, and now they are refusing to even look at the car for another 8 weeks. Seriously think that they are holding out waiting on us to take the car somewhere else and voiding the extended warranty..... Nice as pie during the sale, but post sales service is non existent. AVOID!

I had a good experience buying a second hand car here, with the help of Charles. The few minor issues I found during the test drive were fixed after leaving a deposit, and they've been a pleasure to deal with. Unfortunately I hadn't tested the aircon during the test drive, and it was out of gas when I first used it weeks later, but one phone call and it was fixed no issue. Helpful and professional.

A special shout out to Doug and the whole service department at South Morang Motor group. Whatever your mechanical ailment might be - nothing is too big or small - they have your back and take the utmost of care to ensure you're taken care of from start to finish. Absolutely can recommend 10/10 service. Thanks a million to Doug and the whole team for a job truly well done. One more happy customer.

So i would just like to say a big thank you to Rodi and the team for making my dream happen of buying my new Pajero sport. Rodi and team convince there wonderful manager to sell it for a great deal at 5.45 pm and I signed on the dotted line. No broken promises they stuck to there word. New age salesman I would highly recommend this team when looking for a new car. Thanks heaps guy Toni

I'm not one who usually public things online. But I wanted to duly give a very positive review for South Morang Motor Group. They have always given me such great customer service. This is from the person I deal on the phone, the person directly in charge of the service to just about any staff member you cross by while waiting for service. Everyone! Thank you indeed.

Had such a great experience with this dealer! Michael, our cars salesman, was very up front about the car we were looking at, helped us get a great deal for a great car and we had the car within only a few days. Very much appreciated this great service especially during these times! Thank you so much again Michael!

My first time buying a second hand car through a dealership. And it has traumatised me to ever buy another. Constant issues with my car that they do not want to fix. Make it so hard to get in for a service even when I try and book in advance. Make things very difficult overall honestly.

Never ever pick up the phone, never call you back when they say you will, beyond putrid. Got a better chance of getting through to God than to speak to the service department. Is it so hard to hire 1 or 2 more people to man the phones? For God sake mate every effing time

Very happy with Damian Salib. I sold my car to South Morang Motor Group and the whole process was very smooth. Very friendly and all the communications were prompt. Highly recommended and would definitely contact Damian if I ever need to sell my car again in the future.

Had an amazing experience here recently with my new purchase. Smooth transaction without being pressured - had plenty of time to think and car handover was so pleasant. Dealt with Michael who was a pleasure to deal with. Great friendly team all round 100% recommend!

Thank you very much to Ralph and unfortunately I didn't get the mechanics name who stayed back and helped tighten the haval jolion driving belt and fixed the problem in 5 minutes. Both of you made mine and my partners day. Thank you for the outstanding service!!

booked car in for its 30 month service. was welcomed by name at driveway drop off. mentioned issue with steering wheel and was told it's a warranty issue. messaged it was ready to pick up and all was explained on receipt and that new steering wheel was ordered.

My husband and I purchased two vehicles from this company and we are very happy. Our salesman was Hamish and he is a perfect gentleman, assisting us whenever we needed help due to our mobility issues. Our vehicles are perfect for us. Thanks again, Hamish :)

We had a fantastic experience through South Morang Motor Group and are very happy with our purchase. Andre was super helpful and friendly and made the process of picking up our new car simple and seamless. Would highly recommend South Morang Motor Group.

Sold my car to this dealer, Damian, good price and easy to deal with. Damian was really friendly and professional, on top of everything and great communication. Definitely recommended asking Damian if you are looking to trade in or buy a used vehicle!

Bought a used car from Damien in the Mitsubishi used car section. Couldn't ask for a better experience dealing with Damien. Damien was really kind and sold me a great little Mitsubishi. I'm a very happy customer, highly recommend!

Was meant to get a phone call two weeks after a published the vehicle a bit of details was meant to get and they never got back to me and I’ve been trying for the last three months and still nothing it is starting to be a joke

Laurence is a very friendly salesperson(Used Vechile) who actively resolved customer issues. I had a great consumer experience with him, and he was very helpful in addressing my needs. I highly recommend Lauren.

Doug Johnston was outstanding in his customer service. I can be reassured that when my daughter takes her car there for a service or any mechanical needs she will be in the best of hands.

Massive thank you to Hamish Joe and Rodi for all their help on the purchase of my new car. Couldn't have asked for a better team to look after me 10/10 guys keep up the great work!

Drop off my car for service it was quickly done in few hours, good costumer service and prices are affordable.Very satisfied with everything.Well done guys. …

For going above and beyond what they needed to to get me set up with my new car A+. On everything guys …

Josh and Rod were absolute legends helping get the car the same day we walked in i highly recommend them to anyone in the area!

Great customer service from Stanley, he really goes above and beyond I wouldn't recommend anywhere else :)

Vehicle Servicing was great. Main Renault technician certainly knows his job, very knowledgeable

Very happy with car service Professional & friendly too. My go to place for my Koleos! …

Service manager extremely rude and couldn’t get ahold of him for over a week

Worst experience with my car and the after sales is actually rubbish.

Took my car for a service and I was very happy with the work...

Lawrence was great help, friendly staff and honest service.

Thanks Damien made the sale smooth and easy …

Shockingly bad service and no care factor.

Great service and friendly

Very helpful …

Excellent service

Great Service

Good service