This review is relating to the Carlos ATM Cake Vending Machine located in Southgate Mall. Let me take you back to Saturday afternoon. My partner and I were out and about, doing some birthday gift shopping at Southgate mall. We were walking around for a while when we stumbled across the famous Carlos ATM Cake Vending machine. I was soo surprised that the mall had one. I hadnt seen one in person, only online, and today was the day I was going to try it. We decided to circle around after our shopping was done. I glanced at the options and excitedly chose the Red Velvet Cake. The price was pretty high - ~$10.50, but i swallowed it knowing that the cake HAS to be worth it. We take off back home and I decide to eat some lunch before I eat my cake. I finished my delicious lunch and excitedly grab the cake from the fridge. I open the clear plastic layer off the top and marvel. It was beautifully red and the cream cheese frosting looked white and smooth. My mouth was watering. I take my spoon and carve out a small corner piece, scoop it into my mouth and take my first bite.... this is where I realized that the cake was SOOO BAD. It tasted like I bit into a moldy, soggy cake. I IMMEDIATELY spit it out... but not before the taste coated my entire mouth. I ran to the bathroom, crying my eyes out, while holding my mouth from spewing. I spent the next 20 mins in the bathroom crying, retching and rinsing my mouth out. I was so disgusted and as someone who is picky about tastes and textures, I was traumatized... I did not eat for the rest of the day because all i could taste/think about was that moldy, soggy piece of hell. DO NOT BUY THIS GARBAGE unless you want to ruin cake for yourselves... I wasn't a cake person before this, but I am for sure not eating cake for a while... I would give this machine a 0 star rating but that isn't possible. I hope this machine is removed so no one may experience the trauma I went through.

Recommended to go Shopping, Over the past 40 years Southgate has grown from humble beginnings to become South Edmonton’s largest shopping centre and the city’s premier fashion destination. Southgate Centre opened its doors for the first time in 1970 to an eager crowd with just 65 stores and services. In the very spot that only a few years prior had been a farmers field now stood Edmonton’s largest shopping centre to date. Anchored by Woodwards, Woodwards Food Floor and The Bay, the centre was a welcome addition to a comparatively quiet rural community. Since then Southgate, and the city of Edmonton as a whole, have grown and matured considerably. In the four decades following, Southgate has seen three major renovations and expansions, almost tripling the original floorplan, and bringing some of the very best names in fashion to Edmonton. The most recent expansion, completed in 2009, added an unmatched level of refinement to the retail experience in the city. Today Southgate stands for premier fashion and sophistication in Edmonton, with over 165 exciting stores and services including Edmonton’s largest Hudson's Bay store, along with Michael Kors, lululemon, and Apple. Exclusive retailers to Southgate include Crate and Barrel, Restoration Hardware, and LEGO.  Our 2009 expansion added over 30 marquee stores, two sets of hotel-quality washrooms, an expansive food court, two levels of parking, and a host of premier amenities.  Southgate is owned and managed by Ivanhoe Cambridge.

I've been several times to this mall. I'm empathetic to marginalized people and am a staunch supporter. That said when I see anti-social behavior that is frightening and intimidating innocent people and the mall management, the staff, the retailers, and the security do nothing, I have to ask why? One guy was a tall intimidating man walking around the mall angrily and had a big blanket wrapped around him which was completely covered in feces. The stench was so bad It took me everything to not vomit. This person freely walked the mall for hours with no one confronting him. I asked several various staff if they were not aware. No one seemed to be interested. Every time I've gone to the mall people are scoping out vehicles in the parking area. And people going thru the malls refuse which I understand, however, it spreads bacteria, viruses, and disease and it's filthy. I can think of several ways to manage such things that would benefit all. It's not an enjoyable experience walking thru the mall with children and seeing hostile people. As the businesses reap profits, don't pay employees a living wage, and have homeless, addiction, mental health, and physical health issues. And the unwillingness, the closed-mindedness of anyone to listen to solutions is irresponsible.

It's 2023. 30 years ago alt style people may have mostly been druggies and thieves but this is nowhere near true enough these days to justify stereotyping people that way. Those people make up a very very VERY small minority of alt people these days. I felt very uncomfortable there because there was a heavy security presence to the point of every 15 steps I crossed paths with more security and EVERY single one gave me those warning looks they give that's supposed to communicate "I'm watching you. You better behave" and stared me down aggressively until I passed by them. Even the one security guy that worked for a store not the mall and was posted at the store entrance was giving me a warning look raising his eyebrow at me staring me down and I was just walking by the store not even going in! I felt very unwelcome there. Security needs to stop living in 1995 and prior. Most of them were pretty young too, I don't understand why security here is so backwards. From my experience working retail it's not the people that dress alt that steal it's the people that dress urban or the basic dressed teenagers.

I have been going to the mall since it opened. This is a high priced mall. It has grown away from middle class stores that are being replaced 1 by 1. However, the custodial staff is fantastic! I see "Bonnie" diligently cleaning almost every day. There is also a lovely Croatian woman in the food court too. All of them are hard working and it shows in the cleanliness of the mall. Some of the admin or management of the mall should learn to smile at the customers like their staff does. It matters. Southgate needs to have more events to attract people back to the mall especially the seniors. I miss seeing them gather for coffees and breakfasts. However, the mall is a very scary place with high crime rate around the area.

No. There was a definite lack of pleasant and polite people. Not just employees in the stores but the general public. I dropped something small as I was seated in the mall. I am not able to move and bend really fast. I saw a young couple walking towards my space. I loudly said, please watch I just dropped my Gravol. Did I even get any reaction? Non at all! Thru she walked. I heard them speaking the same language one I use. There was no evidence of any hearing issues , though, I do not know everything. Any level of being polite or considerate is out rightly rejected. It actually surprised me what an awful experience I had there. I will take downtown any day. There, the people are nice. Even the locals. Enough said

I used to live near Southgate Centre when I moved to Edmonton for school years ago. If I got done with my classes before 9PM I would always make a quick stop at the mall just to browse items and sometimes get a bite to eat. It’s a nice mall, they have nice clean bathrooms. They also have good options to pick from in the good food court (although not that much variety). The mall is well maintained, very clean and just gives a really cozy feeling. I don’t go as often as I used to but sometimes when I want to check out Crate & Barrel I do go to Southgate. The transit station is right next to the mall, which is also accessible from within the mall and that is quite convenient.

I used to visit this mall weekly growing up. It is definitely the "fanciest" mall in the city. It specializes is luxury clothing such as Aritizia, The Hudson's Bay, and Bikini Village. The food court in the mall is diverse enough with lots of seating and nearby "fancy" washrooms. Southgate mall's washrooms are unique in the way that there's family restrooms where in the stall there's a regular toilet, and a mini kid version. This helps make Southgate mall inclusive for families of small children. The only reason I gave four stars instead of five is simply because of store options. It's not a bad selection, just not as diverse as Kingsway or West Edmonton Mall

I have a preferred mall for shopping in Edmonton because it's conveniently located near my place. It boasts a wide array of stores that I absolutely adore, including the Apple Store, Nespresso, Lululemon, and the LEGO Store, among others. The mall also features a stunning food court, and they are continuously renovating to enhance the overall customer experience. What I love about this mall is that it's just the right size. I don't have to spend hours navigating the entire mall when I'm window shopping; half the time is usually enough. I highly recommend it as a fantastic shopping destination.

This mall is not sensory friendly nor northside people friendly. Everyone is forcing eye contact, 4-5 people in every store up in your face. People aggressively trying to sell you stuff. They layout is bizzare, the people are lacking self awareness and are all robots competing for best prize of fake smiles and attitude. Felt like the whole mall was made of salesmen competing with one another. I felt looked down apon as a north sider because i didnt fit their salemen fake robot weird atmosphere. Felt like a different city.

Southgate is in a good spot of the city it's easy to get to. There is a big variety of stores they have a little bit of everything. The mall is clean the bathrooms are always clean and working. Love that there is a bank and a Tim's inside. Tye food court is a nice place to eat. It can get loud but other then that the food is amazing. Christmas time they go all. I say ten times better set up then West Edmonton Mall. If you do not like big busy mall crowds then Southgate is where to shop.

This has turned into a very dirty and sketchy mall. It is not family friendly as there are often bums all drugged out in the family washrooms. Security is constantly trying to kick them out but theyre passed out on the stall floors. Tweekers walking around and getting a little too close for comfort. There was a super high homeless guy walking around the food court swearing and talking to himself. This used to be a clean and great mall to shop high end stores but now its trash.

I love this mall. Twice I have lost something in this mall. About 5 years ago a set of car keys ( being from out of province that was really fortunate). Then last week, a parcel obtaining and expensive purchase. Both times a kind person turned my items into the customer service desk . The people there take great care to insure the items are returned to the owner. For that reason alone I would highly recommend this mall to anyone. Wonderful selection of shops as well.

This is one of the senior citizens of Edmonton shopping malls. Well, I am here to tell you the old girl still has a little under the hood. The mall has had a renovation or two during its lifespan and a major one just recently. There are many stores unique to this location, as well as most of the mid class offerings. The food floor is a little lacking, but that aside, this mall offers a pleasant shopping experience with easy access and plenty of parking.

Variety of shops to choose from . Interesting place . Good food court. Clean and well maintained. Great location and accessibility by LRT and ETS. Free Recently London Drugs started a huge showroom in the South Gate mall. There are many offer and discounts available on a number of products. For this coming season the mall has been beautifully decorated. It's very pleasant to see . It is a good place to get many things under the same roof.

I had not been here since the many recent renovations and I quite like where the mall is headed. I used to work here many many years ago when i moved here for university, i was a broke student and never really cared for it haha. I like the additions of the split level areas for h&m and such and all the little communal areas. Happen to be visiting during the tail end of pride and their display was quite nice. Would recommend.

Favorite mall to shop in Edmonton as it’s not far from where I live, lots of stores I love I.e. apple store, Nespresso, lulu, lego store etc ... beautiful food court too and they constantly keep renovating to improve the customer experience ... it’s also the perfect size where I don’t have to take an hour to get around the whole mall if I am window shopping, about half that time would suffice! Highly recommended!

My go-to mall because of the food court and variety of stores. A bit disappointed about how many stores have gone out of business these past few months and are being replaced by higher end stores and knick knack stores. However, I do like the modern looking atmosphere and random events they have in one area of the mall e.g. the Mother’s Day farmers market stalls. Highly recommend if you’re in Edmonton!

My 1-star review is ALL about the bathroom (in food court). C'mon, what third world country are we living in? HORRIFIC PEE SMELL that just won't go away. Sticky, unwashed floors (always) and cleaning staff that I've called out twice in my last 2 visits. The goof just shrugs his shoulders and grins. Disgusting and absolutely unacceptable cleaning practices. Have you people even heard of air fresheners?

Given the general upgrade and the higher end stores (with the leases they must pay), I say shame on Southgate for the dismal facilities for nursing mothers. Both locations we visited were dirty and basically public washrooms. One door opened to reveal a mother sitting on a blanket on the floor, nursing her baby. This is outrageous. Visit the facility at St Albert Centre to see how it should be done!!

I highly rate this mall and think it is one of the best in the city. Well connected to public transportation. Cannot be compared in size and entertainment factor to WEM but definitely with an excellent selection of stores and friendly atmosphere. The addition of London Drugs inside the mall is a great asset as it is a fantastic store that complements the offerings of other stores in the mall.

Washrooms are dirty and disgusting especially urinals that management claim are cleaned once a hour which is hard to believe as dirt of months doesn't form in 1 hour . Security is a joke can't monitor big dogs with no service vest in mall and mall manager is rude and ignorant to people that complain Avoid this mall as it is unsafe and dirty .. Google should allow a negative rate up to 10 .

Southgate Mall has been a stellar place to shop since 1970. Great stores - Safeway, The Bay, London Drugs, Crate & Barrel, numerous excellent clothing stores. Electronics stores - Apple, The Source, Samsung, McBains. All the mobile providers' kiosks. Rexall Drugs & post office. Telus store. Shaw store. Jewelry stores. And some of our favourite eateries in the food court. OMG! Let's go!

In a city filled with world-class malls (West Edmonton Mall, South Edmonton Common, etc.), Southgate can be easy to miss but make no mistake this mall holds up with the rest! It's pretty easy to find your way around as it only really has 1 floor, it has just about any major store you'd want, and it has a pretty robust food court. There is also lots of parking.

Yawn its a mall... something for everyone right? Umm... I wonder if they would ever add something that people actually need and not just want. The bathrooms are rough and security is lax at the best of times. The bathrooms are scary sometimes due to public over use or borderline vandalism. But otherwise it's a gem conviently located next to the LRT station.

It's really convenient because the subway and bus stop are close by. Even on cold days, you don't have to get off public transportation and walk for a long time. The parking lot is spacious and well-equipped at each entrance. Most stores in Southgate open at 10 a.m., but Starbucks and Tim Hortons open at 8 a.m. Starbucks in Safeway opens at 7 a.m.

I love that the transit center is right next to the doors! So easy to get to. Plus Southgate Center has always been remarkably clean and tidy, staff friendly and helpful, and the foodcourt immaculate (and comfy seats!). I love how they have slots to put your unused sauces instead of throwing them out as well. Very nice place to go to :)

Nice indoor mall. Large amount of stores. Great food court. There is pretty much every service available here. One of 2 locations where there is an Apple store. Lots of parking. There is an LRT Station right beside the mall and a bus transit station. The mall is clean and well lit. There is clean washroom available to the public.

Clean mall with decent selection and stores. I just wished it was about 40% bigger, because it feels too small for my liking. If you are used to WEM, then this mall can get boring really quick I honestly think there is enough market and demand on the south side for the mall to expanded to attract more retail stores and customers.

DO NOT park up top… then you’ll be forced to walk down through the disgustingly dirty, piss scented stairwell… We've parked up top a couple times now and on both occasions we’ve almost vomitted walking down those stairs…. Why doesn’t management do something about this?? Take a pressure washer to the damn thing every so often.

Much better selection of stores than West Edmonton Mall. Very accessible by LRT - a great recommendation. I've returned many times since my first review and this mall never fails to impress. If you're looking for a mall with a truly wide variety of retailers and merchandise, this is definitely a place you should check out.

Southgate was good... But should update and make it easier to figure out where shops are, plus the Hudson Bay needs to get there escalator fixed.. It had been down over a year now... You get there and then you find out it is down, so we just left...I can't walk all over the store to find an elevator, (bad legs)...

Had been there many times but the most recent being on Wednesday. The mall is quite good with so many outlets for different kind of products with nice parking area. The mall is clean & very inviting NOT AS BIG AS WEM but nonetheless quite spacious. Not too crowded but not empty either. Food court is also good.

The mall itself is super clean though has weird traffic circle intersections where everyone gets in each other's way. But the new London Drugs and H&M are fantastic additions. The transit centre is the worst part, but if you're driving there's tons of free, relatively safe parking.

Always very clean and well presented. Tons of stores to choose from like my favorites La Vie en Rose, Bath and Body works and Sephora. Grab a bite to eat for any taste with the many food choices in the food court. Not too crouded, a welcoming atmosphere. I recommend!

Architecturally one of the nicest malls in Edmonton, as well as the most modern. Most of the brands are pretty high-end, borderline expensive and does not have anywhere near the same extent of stores as WEM or even Kingsway, but easy to get to by transit and decent.

My second favourite mall in Edmonton. Super convenient to get to if you take public transportation because the LRT station is located right beside it on 111 Street. Also convenient if you drive, it’s located right off whitemud drive. Great selection of retailers!

Beautiful shopping centre. The mall was interesting. It is smaller than West Edmonton Mall, but I prefer it. It wasn't as packed or as loud as most malls. Even the female washroom is spotless. The food court has limited options, which is disappointing.

This is apparently the largest the Bay in Edmonton. Lots of selection for clothes, perfumes, furniture and household items. Many chose to go there to avoid west Ed traffic. I would likely call in to find out for inventories as website shows otherwise.

Family bathroom is awesome! I love being able to bring my toddler in a stall with both a big and small toilet and sinks. Perfect for those little potty training ones. The food court is on top for clean tables! Thumbs up on the water fountain too!

I love going to Southgate as it is not too big and not too crowded. It has a very good food court and lots of good shopping! Because it's not too big I'm always able to enjoy my shopping experience without walking around too much …

Lisa in guest service center is the best. Unfortunately my son lost his Nintendo Switch case full of games before closure and we couldn’t locate it yesterday. It took me a call and a short wait so Lisa could get it!! Thank you so much!

One stop mall for fashion enthusiasts, you better get a list to avoid getting lost in the sea of beautiful stores filled with quality products... Amazing mall layout, increased security in and outside the centre would be impactful.

The Christmas decorations are up! Loving the green and white theme! (Green is one of my favourite colours). Look at the texture on that Christmas tree, btw. A subtle reference to The Grinch’s shaggy, moss-like coat, perhaps? Lol.

Used to work here. Nice mall, clean and usually safe. Security used to give my manager a hard time in the parking lot. Hopefully they do not do that anymore. Transit station right next door, easy to get here if you don't drive.

Not too bad, if you’re not from Edmonton this mall can be confusing to get around as it’s built in loops. Overall the mall is clean and it has above average shopping compared to the other malls in Edmonton of the same size.

Prefer the Southgate mall to the WEM for sure. It's closer to us, and also, the parking is not as bad as WEM. Lots of variety of stores. Ghost armor , tip top tailors, Rocky Mountain Soap Co. , are some of the favorites.

The entrances and exits around this mall are chaotic, particularly in the winter when road/parking lines disappear. Good selection of stores, the place does a good job of keeping things clean and safe inside the mall.

Great experience, stores have fast and efficient staff. The food court has delicious options. A fun place to explore different stores.less crowded than most malls but by no means a lesser or lower shopping experience

Don’t compare this with West edmonton mall! It’s great! Good thing about it i can go there by LRT! Decoration is nice! Parking is available! Clean and organized mall! Not as big as WEM obviously! But worth to go!

Nice mall with all the basics along with some other shops you could consider to be cool, quirky, or even ‘boujee’. I made a visit during pride and thought the display in the mall was a beautiful touch. ✨ …

the stores are good,the problem that I think southgates security should work on is some homeless and addict people who are always in front of the entrance or wandering in the Centre.they make the mall unsafe.

Love the Lego store. Layout of mall is interesting. Baby Shop was a massive disappointment. Lots of room for walking even on boxing day. Parking was a tad more complicated. Lots weren't cleaned very well.

It is a good mall with different types of shops and places to check out. The security is present and active in this mall which is a good thing as the LRT allows all individuals to have access to the mall

Good ambiance and bright and green indoors are perfect for taking photos and well as relaxing family outing.Exclusive brand shops such as Lego ,David's Tea and Hallmark make it gift shopping destination.

Compared to the other malls in Edmonton this is quite a fancy mall with lots of different stores here including Lego. It also has the stores that are in most malls including Garage and Love Pink.

Really like this mall. Not too small, not too big. It has the stores I like. Now a new London Drug Store, H&M and a nice space to chill out, connect to internet and maybe work a little in your pc

Security needs to be doing a better job on letting these methods. Hang out in the mall all f***** u* not impressed with that at all other than that good place to shop security do your job

Great food court selection, easy to remember layout, luxurious atmosphere, solid selection of stores. Would love to see Spencers Gifts, Hot Topic and Cookies by George open up here!

This is my favourite mall in Edmonton. An abundance of seating and charging stations throughout. Not too bright or dark. Fantastic assortment of shops. Great atmosphere overall.

A wide variety of stores. The whole place was very well kept and visually appealing. Good to bring the family, or to just sit and read a book with a snack from the food court.

Great Costumer services , very establish company with good quality products from we'll know reliable brands . My favourite perfumes at Cosmetics section …

It's a mall with a decent array of stores, including a Samsung Experience location, Lego Store, Nespresso, Rocky Mountain Soap, plus lots of clothing & beauty product stores.

Easily the best shopping complex/mail in Edmonton. Clean and well maintained. Only complaint would be that it’s too busy, wish parking was better with above ground parkades.

Well-maintained mall and really good food court. People in the shops seemed genuinely happy to help yet not overly cloying when you walked in. A great shopping experience.

It is very convenient for shopping and ending with getting groceries from Safeway on the north side of the mall. The food court is huge, wide selection of food vendors.

Always be nice to visit Southgate mall. Lots of sales, pretty shops etc. Gladly we visit today got my puma shoes and my husband polo shirt both on sales. BRAVO! …

another good Shopping Mall to do your window shopping to check what's on Sale with a good food court to enjoy and eat your breakfast , lunch or dinner . …

Haven't been here in years. The refresh looks really good and it's comfortable. Good variety of stores, clean, and the food court is nice. I recommend shopping here.

Bright and clean shopping centre with newly renovations. Many new shops with the expanding sections. Washrooms are excellently clean . Very pleasant to walk around.

Very nice mall. There seems to be lots of security guards for Xmas. Great selection of stores. Great food court with lots of variety. And EV charging available!

Nice mall mid-higher end stores very clean with good selections. Has cool events like the flower art display and was my go to Santa while living in Edmonton.

Very clean mall. I would highly recommend it! There are not a ton of stores, which is nice. It is a nice mall to walk around without having a ton of people!

This place is much better than the Airport mall(YEG). There are a decent amount of food options at the food court. My favorite snack is at Mr. Pretzels.

Not my favourite place to go, the shooting that happened there a while back makes it a sketchy place but the bathrooms are pretty clean so that’s good.

I don't go here a lot cuz it's nut on my way but it's nice cuz when you go there you don't get bored. There's always something new to see. New styles.

Love this mall. Everything I need is there. Clean and not crazy. Plenty if parking. Friendly staff. Easy to navigate with interactive maps.

Full of bad peoples. Washrooms are so stinky. Lots of Drugs edict are roaming inside. Security is always moving out someone from the mall.

Pretty disappointed in the mall. Very dirty in the main areas. Great shops. However, they are also in better locations around Edmonton.

Always fun to visit this family friendly Mall. Never returned home empty handed as lots of options and good deals goes on year round

All the updated space they've done were awesome! One of the go to spot to shop it's your in the area or in need of shopping needs

We travelled calgary to edmonton and booked Canada Bus for the travel. Southgate center LRT station is where the bus dropped us.

I've seen this mall evolve over the decades and it's nice. My folks come here for walks and shopping. Has all the right shops.

The mall ambiance has gotten higher end feeling which I love. And very clean feeling. This area is near the new London drugs❤

Great mall and far less busy then WEM , this location offers most everything. They also have a really good food court Cheers

A mall with a lot of character. Tranquil and somewhat less busier than the other malls nearby with a lot of shops to visit.

Visited after 25 years. Definitely much more modernized. A lot new shops but many old shops are still surviving. Nostalgic.

The Bay is probably the most stocked in the city. Southgate is a good place to shop. Bay escalators on main floor broken

I come to Southgate for Demin and Smith. Natalia is a great hairstylist. The mall has changed a bit since the 1970's

just to be fair the mall is small but has a good selection of shops and brands i love their Christmas decoration

It’s a nice mall. Just the homeless population in the area is because of the LRT. They can’t seem to do enough.

Shop til you drop. Decent mall with a loy of places to buy gifts or just treat yourself of something nice …

I just love the personal body guards that they send to follow me around lol but other than that, it was great.

Went there to get my passport photos at london drugs, It was a good experience. The staff was quite friendly

One Of The Best Places To Visit And Shop. Very Clean, Lots Of Shops Inside The Mall And Excellent Selection

It has come a long way from the old Southgate love the new vibe lots of cool stores a Lil bit for everyone

It's a decent mall with variety. It's a shame they didn't have a boss store or canada goose like west Ed.

I love the Southgate mall. Nice and compact. Has everything one need. Easier to walk around and access.

Upgraded the mall, always clean, always have a good experience, now has a London drugs on top floor.

Not a fan of the mall. They could use more handicap parking and offer power carts by the entrance.