Very friendly tellers, however they just don't run a tight ship here. Within a few weeks of opening an account, they revamped their banking app and online interface, which essentially booted everyone off and you had to "re-enroll"... This wasn't intuitive or easy. They charge for little things and maintenance of the accounts...(most banks do) and if you need help (a duplicate statement or other things not handled by a teller), you will have to wait. And wait. And wait. To see a banker. Even if the place is deserted (which it is due to ART construction). That said, the waiting room is very nice, but who's got time for that? Not me. Moved over to U.S. Bank and the difference is night and day. Southwest Capital just isn't a convenient place to bank.

Tried to open a business account 2.5 months ago. Sent in all my information including ssn's and personal information (something that I am uncomfortable with but it was a requirement from the bank). Haven't heard anything. Cullen Monaco has never reached out to us, no response to the multiple emails and phone calls. Disappointed that such a grand looking and professional acting bank could act so unprofessionally. We are a small business in a competitive market and only have so many banks that we can actually open an account with. I would have hoped that a local company (?) would support local companies. I would say do not bank here but apparently they won't even let you...

Warning to all cannabis businesses, steer clear from this bank. This bank is not for small buisness. I paid over 2500 dollars to have a account at this bank. This bank doesn't belive they are there for the customer. They think you work for them . I followed all their regulations and regulations of the ccd. They cancelled my account with no good reason . My account went 12 dollars overdrawn. I then drove 2 hours and made a deposit and they canceled my account one hour later and locked me out of my account and kept my money .They said my account was cancelled for lack of comunication(i dont work for you)They refused to refund my 2500. Beware of this bank!!!!!!

Found myself having to use an ATM owned by SW Capital Bank in Las Cruces. The ATM processed my transaction and then decided no to give me the money. Oh, but they sure took it out of my bank account. Told the guy at the gas station that they need to put an out of order sign on the thing so others don't lose money. He told me that a) the bank already knows it's out of cash; b) that they can't put a sign on it. Seems there are a lot of people having issues with the same ATM. Good on you Southwest Capital Bank for being crooks.

I love this bank. I live in the neighborhood, but our other, "bigger" bank was not too far away. The difference is that this place has some class. The lobby and grounds are very appealing. The drive-through is accessible and I feel safe using it. The folks in the lobby (tellers and desk people) are very helpful and friendly. I love the "small town, small bank" feeling. I want to put ALL of our money here. I wish these folks all the success. Thanks!

I rarely feel the need to leave bad reviews but you guys really need to figure out how to improve your online banking. It's down at least once a week, sometimes you can't log in at all and other times you can log in but there is a problem loading balances or transactions. What's the point? It's then down for hours. I know you can't expect things to work 100% of the time but I do not experience this kind of downtime with any other bank.

This place sucks... This bank is not for working class people its more like a commercial bank and the personal accounts have absolutely absurd fees. $.35 every time you use your debit card among other fees here and there and a hidden fee over there. The staff is lazy and not customer service oriented, this place wont last long here in Abq.

First Class. Professional, detailed, thorough. Independent local decision making factors in realistic situations from which lending is based. This bank cares, they are investing in small business loans other banks won't consider.

I started an account about 2weeks ago very friendly but for some reason its taking forever to get my money transferred, it's stressful to not be able to use my money that my boyfriend send me, i need it …

I wont recommend that bank to any of my family or friends.

Nice bank. Very stylish, and right across the street.

Worst bank in the universe!!!!

They are very friendy!

It's a bank...