I would give -5 stars if available. Brand new Prado. I put it as service not listed as they haven’t listed - no service was provided though charged extensively. I was charged $99 for a platinum clean (probably charged extra for having children’s seats) I was clear about them needing to clean the kids seats for charging extra. I collected my car in a rush and left only to find on the drive home that the screen on my dash was scratched up with fine scratches all over it as if they used an abrasive cloth and solution on it. An oil was used through the interior though not used properly and left terrible and obvious marks all over the boot and car. The windows had not been cleaned and had hand prints and marks all over them. The leather seats had been vacuumed maybe but not wiped over and nothing was done for the centre console nor were the children’s seats vacuumed after specific request. I sent an email and attempted to call 5 times before I was able to speak to someone 9 days later about a refund and was told to drive to the other side of town to resolve. I drive back and was told that they don’t use an oil, they don’t wipe the boot, they don’t do this they don’t do that. For a start what am I paying for if you don’t clean anything? And secondly they clearly do because my car was left in a state. One of the managers I spoke to was almost implying that I had done these things which was outrageous to me that I would have paid $99 and then gone home to clean it myself? They then went through and removed the oil that they “don’t use” though they clearly do. When the manager told me they would never wipe a screen up and down only side to side and I told him I just witnessed his guy clean up and down and in circles over my car. He said “we will check the cctv” in the most patronising fashion which I hope they do with all those visible cameras I’m sure it will defend them. Nothing was resolved, they wiped out the oil which I’m sure was the only service they provided, didn’t rectified my ruined screen and didn’t give me a refund. Only telling me no one has authority to refund but the owner. Have now called 4 times today after speaking to the owner once first thing in the morning and since then only being told he is not available, he is not here. I will be taking further legal action against them for all of the damages to my car and poor customer service. Only one man I spoke to was any help I believe his name was Saman and he was so friendly and appologetic, though insisted he had no power to authorise a refund which I’m sure isn’t true. DO NOT GO HERE! They are running an absolute scam and are terrible to deal with.

**UPDATE** Salman (supervisor) called me to follow up on my review. He listened to my grievance and offered to rewash my car. Salman was absolutely professional, polite and sympathetic to my concerns. He was determined to rectify the situation and make sure that I was satisfied with the quality of work and value for money. Safe to say the second attempt was a vast improvement on the first. Thank you to Salman for going the extra mile and turning a bad experience around - well done! I hope Salman gets the positive acknowledgement and recognition he so deserves and the management team appreciate who they have working for them and what a fabulous ambassador Salman is for the company. - cheers Annie Staff were very friendly and polite - no issues there. I paid $169 for a ‘mini detail’ and did a quick walk around the car before I left, thought the car looked ok. However when I got home I noticed the wheel trims were not cleaned - still quite dirty, a couple of windows were still smudged with handprints from the little people who travel with me. The door jambs were not cleaned properly either. I called the company immediately, the call went straight to voicemail so requested a call back - still waiting! Overall not particularly impressed and I won’t be returning - except to get this job done properly. Star Wash Marion - if you read this review, listen to your voicemail and give me a call.

I am absolutely disgusted with the service I received today and yesterday. I got my car washed yesterday, paid for a full inside and outside clean including trims, I also questioned if the boot and bonnet would be done and they assured me it would. When I picked my car up yesterday I noticed in the boot it was dripping wet and big patches of sand, I pointed this out, the guy wasn't happy about it but fixed it for me anyway. When I was driving off I noticed what I thought was a smudge on my windscreen, when I got home I realized it was a very bad long scratch!!! The bonnet hasn't even been touched, and the inside of my car is still very dusty! I called up and explained my concerns, the guy I spoke to said to bring it back and they would fix it all for me. Took it back today and he is denying it all, said the scratch must have already been there and that the bonnet isn't included in trims...when they assured me it was! All we copped was abuse and refused to do anything for me! Now I have to pay for my windscreen to get fixed and my car isn't even clean! I have photos to show but no way to attach?

Avoid at all costs...rip offs I asked for a $ 25 standard car wash to which I was given a very hard to read carbon copy piece of paper. I offered to pay up front before I went shopping with my wife , he said no , pay for it when you get back, which would be approx 75 minutes....when i came to pay he said it would be $ 35 ??..I queried the price hike and he said because it had bugs on the front of my car...what a rip off and con job...never at any time that he was writing the order for me or inspecting the car with me did he mention the bug problem....obviously their car wash is only to remove light dust..lol I told him if you had spoken to me when you were inspecting my vehicle then I would have a choice to proceed or not. I refused to pay the extra and he okayed it because of his concern about other customers within earshot.....Now here is the absolute JOKE when I got home I looked at where the bugs where, and it had not been totally cleaned..parts of bugs still visible...Please avoid this place if do not wish to be conned

I turned up today to have an inside and out done. I thought this was wash inside and out and vacuum and wipe the inside. I was charged $85. When I got home I looked up the pricing. They have charged me for a superior wash. I have marks still on the outside, food fragments left on the passeneger door, mud still on glove box, missed spots on the outside. My wife asked me when I got home if I had got the car done . That tells you how bad it was. It all looks okay when you pick up the car as it is parked under ground in a dark space but once you leave into the light of day and see the bits they missed then you really are disappointed. Was expecting a $59 wash but got charged $85 and still didn't get anywhere near the results expected of the lower wash price. Overall, I'd have been better off paying a blind man to wash and clean my car. Sadly this is the closest hand wash to the McLaren Vale area, southern Adelaide needs more options than these clowns.

I picked up my car after an outside wash and polish. I noticed they hadn't washed the front bumper skirting. I then noticed that, on one door, there was a whole patch about 10cm sq. and another smaller patch where the paint shiny coating had been stripped off, leaving the dull bare paint underneath. It was very noticeable yet they didn't even mention it and wouldn't accept any blame. My crash repairer said he'd had several customers with the same issue from Magic car wash in Marion. Apparently they use harsh petroleum based detergents and very strong jets and if there are any minor scratches on your car the top coating will just peel off. Beware of taking your car here, the quote to fix the paint is $300 to ensure it blends in with the rest of the car will cost close to a $1000. NEVER going there again. They gave me a refund but it is a small consolation. A very expensive wash!

Ignored the bad reviews and deeply regretted it. Paid $82 for an interior and exterior clean of my van. Upon return the interior was done to an ok standard, but the exterior wasn't clean properly and covered in scuff marks. Upon enquiry the guy told me that they don't clean that kind of dirt, and that it requires a cut and polish. I rubbed the marks with my shirt and they instantly came off. Following this the manager (I presume) called over his associate to demonstrate how their cloths won't remove this kind of mark, only to find the marks rubbing away. At this point his tactic changed to "do I expect them to clean the entire vehicle like this" and that I "should have informed them of the type of dirt on the vehicle and specify that I want it cleaned (???)". Terrible and dishonest service. Only consolidation was a $15 discount, so I paid $70 for a poorly cleaned vehicle.

I had the Platinum Clean (inside & outside), which is the highest level of cleaning service listed on the website. It specifically lists door and boot jabs (assume they mean jambs), however I was charged an extra $10 for these. It was certainly cleaner when I picked up than dropped off, and staff were friendly, however I don't believe it was worth the $69 I paid. There were dirty marks still on outside of the car (albeit easy to wipe off), one side of the boot jamb still had mud down it, the inside of the windscreen was streaky, and several other not properly cleaned bits throughout (again, easy to finish off properly, but I believe that should have been done as part of the service). I'm not sure why, but the air conditioner was also on and turned right up, as was the music volume (RIGHT up) - I don't see why these were changed at all as a part of a cleaning service.

Brought my car in to have a clay bar, wash and clean. However, when I inspected the car, I found it still had spots which hadn't been cleaned properly, a couple of small bird droppings and other bits of dirt which required more than a quick wipe with a sponge. When I told them I wasn't happy, they said only a clay bar would clean the car properly and I didn't ask for a clay bar. Was quite clear, but there was a misunderstanding and only the wash and clean were done. After being told several times I was wrong and never asked for clay bar, the manager offered to have it done straight away for an additional $30. That's why they're getting two stars instead of one. Got the car home and it is clean, but not clean worth $99. The wheel rims still had dirty spots and a couple of places on the body work I needed to chamois to touch up.

I had a Full Detail with Cut and Polish done on my BMW 5 series. Left the car there for about 4-5 hours and came back to my car looking brand new. I had some light oxidisation and scratches pretty much all over the paintwork... all gone, thank you Star Car Wash. The inside looked immaculate and smelt like a new car. My car now looks better than when I bought it 6 years ago. Got it professionally detailed to the photos and put it for sale. It looks so pristine that I don’t want to sell it anymore. The boys at Star Car Wash Marion are honest and hardworking. They have great customer service and always accomodate even on the busiest of days. They have a variety of options to chose from. I strongly recommend to everyone to give these guys a go and see for yourself. Thank you team Star. As always, a happy and satisfied customer!!

Use them at your own risk: Opted for “inside & out” $42. Came back noticing thick patches of brake dust on wheels. Was told that my package did not include wheel detailing, and that I should’ve communicated my “needs” before the wash. Wow, it’s completely my fault for not expecting wheels not to be cleaned in any car wash. The next level up was $69 which includes wheels detailing in the description. I guess it’s too much to ask for a clean wheel when paying only $42?? And I should’ve paid $69?? They did reluctantly cleaned up one of the wheels eventually (which came off easily with a bit of pressure wiping). However, will stay away from them from now on. Coincidentally, another 2 customers were complaining about a scratch on her rear bumper, and the other one complaining about a white smudge on her bonnet.

Came in a couple of times. Average job. Last time I came in I dropped my car off, he said 1hr and 15. So I returned after that time. They said another ten minutes. So I went and sat on the bus bench and watched them scurry over my car. They just blacked over the mud on the wheels instead of cleaning it off. Further more we found the spring underneath the drivers seat that powers the electric adjustment had been damaged and dislodged. Something I had the joy of discovering later. It was ironic because I had paid for the most expensive clean thinking I would get a better job than last time only to end up in a worse position. Not a business I would recommend at all given its current practices. Your better off going through a servo car wash.

The guys here are rip off's and mean... they charge you for something that is not needed and can be done by a simple wash. I paid $340 to have sap removed from my car by being told it is industrial dust. They charged me extra for hand wax so it does not come back again. When I went back in 2 days to tell them, I was basically shown the finger. Got it removed with wash, interior cleaning and vacuum and a nice coffee at $90 at The Wash Unley... Also got a mouthful from the Unley guys for not coming to them 1st. So people don't be hog washed by these guys. If you have loads of money, then please go to them..

First time was great. Second time I dropped it off for a 3 hour time slot. Went to collect and it hadn’t even been started. Rushed through it while I was waiting and they ripped and broke one of my $600 car mats. Third and last time same thing again. More than enough time, went to collect and they again hadn’t even started it. Rushed through it while I was waiting and then ripped up and broke the passenger side car mat. Sick of paying good money ($110!!) for my belongings to be ruined and them to take zero responsibility for it. Won’t be back

Just got my car done with $69 package. What a professional service they have done. Felt like I was driving a brand new car. it was like a dream and I wasn’t expecting that much of details they will put in the service as I had very bitter experience from other car washing services. But this time I am pretty much happy. These people service is value to your hard earned money. Highly recommended. I would give you Ten star instead. Cheers a ton for guys. Keep it up. Will back soon for the another service. All the very best.

Would never recommend to use star car wash .. took my car there over a month ago and had the factory decal stripped of the side of my door . I notified one of the leading hands that it had happen we exchanged numbers for him to check the CCTV footage to make sure this was done on there premises. Since then I have rang numerous times to ask what is going on and sent numerous messages witch all have been ignored. STAR WASH clearly take no responsibility to the damages ... POOR COMMUNICATION skills at its best

Waste of money for the quality of workmanship. Paid $180 for carpets vacuuming/ shampooing. 2017 Land Rover. Keep in mind. The car was pretty clean to begin with, and I actually did the courtesy of vacuuming it prior to them. They forgot to shampoo my floor mats, initially they tried to tell me that it wasn’t included in the price and reluctantly they shampooed them. Over a day later after everything has dried, my car actually smells!? Pretty unhappy. Got machine an did it myself in the end. Avoid.

I would rate ZERO but there isn’t the option. When your car is damaged during a wash, and you go for complain, be prepared to be insulted and abusive treated. They don’t have any responsibility and insulting you might be the way to avoid their horrible responsibility as management. I would like to be able to do a seriously complain and see any changes... but how? Anybody knows? Please avoid this place! If you take care of your car, these aren’t the people to do it for you... Disappointing!

Staff wanted me to pay $80 for star polish, when I asked for the $60 platinum wash said they only do quick vacuum for this. went on to state this may not remove sand or dog hair that was in car (there was not much of this in the car which is only 2 years old). He was abrupt and rude when I booked for the $60. Picked up car, boot was barely cleaned, seats not cleaned well, floors barely cleaned and streak marks down outside of car. I will not be returning, I now still need to clean my car!

Customer service is very bad, I asked it clean the interior properly as last they didn’t. I also asked to throw everything on the floor, seat, boot. After cleaning I found some rubbish on the floor and used water bottles which were not supposed to be there after cleaning. When I asked the front desk person about the rubbish on the floor instead of apologising for poor cleaning he behaved very rudely and said he doesn’t have time for this. His language was abusive and attacking.

I don't recommend going to this place. I paid $69 for a superior wash and when I got my car back it clearly had not been done properly. My boot especially was not cleaned very well, dirt and dust still all through and certainly not worth the $69. Inside my steering wheel wasn't even wiped down, the cup holder in my driver door was quickly wiped and you can see on the corners and edges it hasn't been touched. I won't be going back and suggest to others not to go there either.

I pay $89 but feel that it’s not worth at all. The outside clean was done well but interior cleaning was damn disappointing. Even I ask the staff to come back to fix the problem while collecting the car but they just lie down on the job. Especially the fat guy is very lazy. I hate their “ DONT CARE “ attitude on fixing the problem (even the manager or boss) but bad customer service what can we expect ! Overall, I would not recommend and won’t come back again.

I paid $35 for an interior clean only. Left it for an hour and was unable to look at it properly due to poor lighting. Once I left the carpark I saw the results My floors were not vacuumed, my dash, handbrake and interiors filthy - not even sure they got a once over with a cloth. Took it back only to have someone spend 3 minutes vacuuming the car. So unimpressed, what a waste of money! They must've only moved my car and sprayed some Glen20.

Had my car washed here today. Tire shine didn’t last the trip home, water marks all over the car and windows, what ever wax was used has marked the exterior plastics. Wheels and wheel arches were good though. I’m a high end detailer myself. I would have done the job myself but I don’t have all my gear here as I’m moving. If that’s the kind of finish that’s put out here.....sigh ‍♂️ One and only time I get my car washed by someone else.

I have been getting my car cleaned for many years by this company. Even when they were known as Magic Car Wash. I have always gone to Tea Tree Plaza and thought going to Marion would have the same quality in service. However my car was poorly cleaned, there was dirt still around the windows and dirty drips of water over the body and inside. Not to mention the disrespectful customer service. Won't be going to Marion Star Car Wash again.

If I could give MINUS 5 STARS for their service. First off… I have a roll of paper for my gender reveal welcome sign in a nice roll from printing place. When I pick up the car, it was flat and damaged. When I tell the staff, they just don’t care about it at all. Having said that, I paid extra $35 to remove extra dirt on the car, nothing really done. I can still spot dust on the dashboard, radio screen and on the carpet.

Pretty close to the worst $52 I’ve ever spent, and I’m not that careful with money. A lot of spots missed on the outside, namely the rims which looked as though they hadn’t even been considered. I went back 10min after I picked the car up and told them about the rims, which they kindly offered to fix up. Another 10 minutes later I get the car back and the rims are still somewhat dirty. Honestly baffling.

100% would NEVER recommend. I got the star polish which took 2.5hrs and my car was still dirty and dusty, inside and out. I paid $89 only to go home to wash, vacuum and clean the inside again myself. I'm not even sure they used any cleaning products inside either. They're super busy (surprisingly) and the quality of service and care is non existent. I am extremely disappointed and upset.

Today I decided to try this star car wash so I dropped my car there and I was very satisfied with the customer service. I asked to clean the inside and the outside and was given a nice price for it I also asked them for my car to be done in a certain time and they assured me that it will be done fast. Love the location of the car wash too. They got thereselves a new regular customer now.

Decided to get car cleaned while doing a bit of shopping, got home with the car in daylight and looked worse than before! Like how? Was not impressed. There were marks on passenger side, dust smeared about on the dash, marks on the wooden panel, boot was not vacuumed. 2 stars is honestly for the nice customer service received when we arrived and when we picked up the car.

After paying 0ver $100 job completed was not even worth $20!!! Outside clean so many bits missed in the wash so unsure why not picked up in the polish!!! Obviously charging for something they actually didn’t di…..Inside was very poorly vacuumed, didn’t even vacuum the cup holders I could pick pieces off the mats unsure why the vacuum couldn’t!!! Very disappointed!

I got full detailing done for my SUV at the Star Car Wash. It was reasonably priced and my car was as new after the detail. I was advised how long it would take in advance so I could plan my day accordingly. Car was ready for pick up as promised. Very happy with the quality of service. I would definitely recommend this business. Keep up the good work guys

Service was average, we asked for the $42 clean & they tried to charge $69. Outside of the car was cleaned pretty well but the inside was disappointing, dust left on dashboard, leather seats looked like they were vacuumed but not wiped over. Doors were not wiped properly & windscreen still had some spots. Overal- pretty disappointed in the service.

I’ve used this car wash on many occasions whilst at Marion for either work or shopping. It’s extremely convenient, the workmanship is excellent and the people are very friendly and welcoming. I’ve always been very happy with the result, will continue to use it and would recommend to anybody. Thank you for your continued great service. Annie.

I booked in ahead of time but instead of waiting the 1.5 hrs for the car to be finished I was asked to wait another 30 mins... and then another 10 mins. Their priority is the quantity of cars they can push through, not the efficiency of the service they provide. The car looked fine but it wasn't fantastic. Don't think I'd go again.

Gave the car for platinum hand carwash for inside and outside cleaning. Came home and found that the boot hadn't been cleaned. If that was not covered in the platinum wash, we were not informed of it. Quite annoyed as we had to clean the boot ourselves even though we paid $79 for the service. Star car wash you could do better!

Have been going to have my car washed here quite a few times. Did a poor job on polishing my headlights. Missed a lot of spots in the past 3 carwashes. And last time I went there, they pressed a button in my odometer which affeted the settings. Took me a lot of time to fix it. Very careless and very expensive for a simple job

After being recommended by family and friends i decided to give these guy a go. Overall very poor clean. $109 wash and vacuum Bits missed throghout boot not even touched, stuff that should have been vacuum still visible. These places have no standards. Maybe i should show them what a wash and vacuum looks like. Ridiculous

Definitely recommend these guys! High quality clean and very affordable compared to other guys. The service was also a lot quicker than I expected - dropped off my car to go shopping and it was ready in about 30 minutes. The quality was not sacrificed. Very happy with the results and will definitely come back again!

I have been using this car detailing place for many years. I have have a prestige car and they have always looked after it well and done a great job. I’m writing this review because I’ve seen a few negative ones but wanted to note they are not a bad bunch. Very respectful, efficient and amazing customer service.

Great service!! Reasonable prices.... A friend of mine recommended them as she uses them on a regular basis. Googled them and was a bit reluctant to try at first but I must admit that I was blown away by their attention to detail. Super impressed, will never clean my car myself again. Good on ya team MAGIC!

They smashed my car into another. Barely got an apology. Basically just a “oh we are busy and these sorts of things rarely happen”. They didn’t seem to care less. It may have been busy but that is no excuse for not taking the time to move and clean cars carefully. I won’t be using them again

Great Clean, Affordable and Friendly. Got my car washed the other day by these guys and was very impressed. I've had other hand washes by other guys around Adelaide and this was the best i've had. Also got free parking :) Would definitely recommend if your heading to Marion Shopping Centre.

I have my Tesla and my Vintage Jaguar washed here! This is the best car wash I have found here in SA. Having relocated from Melbourne a few years ago and use to a high level of service, I have to say this car wash is excellent and I would recommend it to anyone with a prestige vehicle!

Hour and a half for a clean, paid $60 for the deluxe inside and out and this was the result of the inside. Very little effort used to clean, dust and dirt throughout. Very disappointed for the time it took to clean and did not match the description of the clean I paid for at all.

Just had my carwashed here specifically asked not to paint tyres- but they did. Windows smeared..... advertise $69 SUV but he argued with me that my xar was a 4wd... nope it's a SUV I know it's only $6 difference but the guys arrogance peeved me... I know Koleos is a SUV Pfft

Very nice reassuring customer service and amazing result. Wash, polish, car detailing including steam clean, etc Seriously I hardly recognised the car. Recommend . If our car represents ourselves and you want to feel good, you need to go to these guys.

I went to the car wash yesterday and these blokes didn’t do the WHOLE back seat. They did the whole car but no one cleaned the backseat. When I rang them they just argued. Super disappointed and then had my head done in on the phone.

Damaged a friends vent in the dash. Refused to accept responsibilty for the replacement part. The clean was only very average. Needed more after she got the car home. She did a better job the next day by herself. WOULD NOT RECOMMEND.

Used these guys today for a wash and vacuum $60. Not only do they clean the car, but also clean out the console of any gold coins you may have. Took about $5 and the fuel discount vouchers I had. Not happy Jan! Won’t be going back

Fast, honest and high quality! I’ve not only had my car regularly hand washed by these guys, but also had a full exterior and interior protection applied after buying my new car. Always a positive experience! Highly recommend!

we paid $69 requested inside of mags to be cleaned, upon picking it up i asked why the inside of the mags weren’t clean and they said it was another $20. the back seat wasn’t cleaned. and the windshield was left wet

I always get my car washed here never a problem. Today I picked up my car and it was awful. I asked for the ultimate wash. When I picked up my car it had water marks all over it and wasn't even vaccumed.

I have used almost all car washes in Adelaide and would safely recommend Star car wash in Westfield Marion to anyone and everyone. They always deliver great results at reasonable prices!!

Very good service. A bit pushy when trying to upsell $30 add on to vacuum dog hair but otherwise I will continue to go back. I recommend to all to just stay true to the package you want.

It misses some dirty spots and it was annoying when it done some damage but I’m embarrassed these ZandS car wash’s are getting kinda bad but here’s the ZandS holiday bounder car wash!

These guys are normally pretty good. Didn’t move the booster seat last time though and missed the most important part. Have done a great job in the past on some remote use vehicles.

Not acceptable service. Paid $79 and even couldn’t clean my Mazda 3 wheel and vacuum my boot even I asked them to redo to clean my wheel again. Won’t go there anymore

I got the Platinum, $59 and it was well worth it. Very pleased with the inside and out. Also, it takes the stress out of trying to find a parking space!

I've been using this car wash for some years, never been disappointed. Great staff, who work really hard. Leave my car in like new condition …

The car lot oks a million bucks! Thanks. It was heavily soiled and the guys did a fantastic job. Ready to sell my car now! Thanks

We have been very happy with Star car wash Marion. Car goes in dirty and comes out clean. No issues from anytime we have gone.

First experience and I was very satisfied. They did an awesome job and I would definitely use them again. …

Always reliable service standard never drops .polite and good time management .. I will be back

Cleaning was very good and very happy. Both interior and exterior. I strongly recommend.

Booked Platinum Wash on line.Excellent job & vehicle ready at allotted time

These guys don't even bother washing your car properly, don't even bother

Amazing and great prices. Will definitely be a regular customer.

Excellent service, attentive team and delivered on expectations.

First time bringing my car here, it looks great thanks guys