Excellent customer service provided by Bee, Hanna, Given, Alex, Kirstie, Tyrese, Paula, Rhea, Joseph, & all the staff. Your reigning champions Great atmosphere, outgoing, courteous, pleasant staff. My appreciation to all the staff for all your hard work. Your dedication & commitment is well recognized. I've enjoyed my conversations with the staff. Located inside Indigo, the staff are well organized in directing customers. Maintaining social distancing according to store capacity. I grade them: AAAAA +++++ in my book for going above & beyond my expectations! 10/10 ⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐ Pertaining on the time of the day, especially on holidays & weekends it tends to get busy. I will continue to give them my support & business. Excellent service please continue to provide the meaningful kindness & consideration towards your customers. I highly recommend this location!
Food: 4
Service: 5
Atmosphere: 5

I’m impressed with their customer service. I have been visited many Starbuck locations while traveling. But there are only two that left remarkable impression on me. This location and the one in Taiwan airport. I have been their regular customer since I work in the mall. One time I accidentally ordered my bf’s drink which I tried to drink but too bitter for me, came back to the store and just asked for extra oat milk but they gave me a new drink. , another time when the system messed up and didn’t show up my orders which I redeemed twice, Michael ( who helped me both of the time) gave me a free drink. As a Starbuck customer since 2014 with the gold card ( i know they don’t use it anymore), I will always come back to this store. You can get a good Starbuck drink from many different locations but the great customer service is rare and I truly appreciate your work.

This location is super busy which is why I use the mobile app for ordering. I came in the alloted time as per the app that said my order would be ready When I got there my drink was made but it was left in the pick up without a lid. Clearly my hot drink was cold by the time I got it. They made the drink right away and because it was left open the whole time and who knows with an open cup what debris could have fallen in especially hair from the workers or others picking up their drink.When I picked up the drink which is obviously a to go order I asked for the lid to be on it the barista ignored me after asking 3 times than on the 4th attempt she said go around the corner and get it yourself. I told her well what's the purpose of a mobile order it obviously means I'd like it to go. Don't think ill be ordering from this location anytime soon.

Placed a mobile order at this location. I timed it so the staff would have ample time to complete my order. Unfortunately what I thought would be max a few minutes delay turned into 20 minutes of me waiting at mobile pickup. I only got my order by calling their attention and showing them my app, and even then they forgot part of my order and had to add that too. Their machines were working fine as other people got their mobile orders. The staff seemed generally unconcerned about guests waiting a long time which was impressive in all the wrong ways. I recommend Starbucks customers to order from the other 2 locations inside Square One as their staff are more thoughtful and proactive in their service, or try the multitude of other cafes available at Square One which all seem to have superior service than this one.

Square one is the heart of Mississauga, you would normally think that Starbucks inside the mall would live up to the expectation of its lovers, people come here to see friends, conduct business meetings, and work on their laptops. but somehow, they decided to make the smallest dining area possible. you would rarely find a place to sit, and it always smells like toilets because the washrooms "which are open to everyone in the mall" are basically inside the dining area. The lonely star in this review is for the staff who work very hard and are super nice, but man, Square one area definitely needs a bigger Starbucks than this one!

I went to the one upstairs near katespade this afternoon and there was one group of people in front of me ordering. When they finished, the girl who cashed them out turned around starting to chat with other employees...i first thought they were busy doing sth but after 3 minutes I realized they were just chatting...I think she just finished her shift but at least you can ask someone else to help me instead of ignoring me...??? After few minutes a guy finally noticed(he was really nice btw) and apologized, helped me with my order...The coffee was nice and quick I just hope I didn't have to stand there awkwardly for 3 minutes....

I went yesterday! I was served by a tall white man (hoping the manager reads this so he can get a good shout out!), and usually talking to servers makes me uncomfortable, because I know their goal is just to get it done as soon as possible & get to the next person. But I was super surprised to feel totally comfortable & the server even asked me about my plans for the day & looked me in the eye like actually was interested & he had time to listen. Same with the girl who made my drink! (A smaller young adult Asian woman - get those positive shoutouts!) Honestly, was very impressed :) thanks for a good experience.

I grabbed this container of food and the eggs inside for hard boiled, but they were so dry and so plain and there was no salt in the package at all which I did not know. And they give you one tiny piece of bread with two little pieces of cheese and a couple of grapes and a couple apple slices and it's a little expensive. But they're Frozen vanilla chai iced frappe is the bomb! It's the best you have to try it it's so good and with whipped cream on top it's even better because they use real whipped cream not like Tim Hortons they use whipped fat at Tim Hortons.
Service
Take out
Meal type
Lunch

I rarely have a bad experience at Starbucks, but this is one of them. I clearly asked for my iced espresso (quad) in a Venti cup, but when I got it, it was in a grande - and when I mentioned it, the barista was very rude to me and only offered to pour the already made drink into a venti cup- but I wanted it remade correctly.. Pouring it into a venti would completely ruin the aesthetic and it wouldn't be full. Then she said that she had already been nice enough to fill up the grande size drink . I asked for extra oat milk for that exact reason. I am a Starbucks Partner also, and I am NOT impressed!!

This Starbucks location is attached to the Indigo store and across from the UNIQLO. However, during the pandemic (stage 3), this is only allowed entry on the mall corridor side and has closed access to the Indigo store. The Starbucks at the food court is closed as well making this the only location available for your food and beverage needs inside the Mall. The staff are all very friendly and knowledgeable on their products. Some employees take the extra step to help improve efficiency like mobile ordering vs the waiting in line. This store is also very clean and organized and always well stocked.

Customer service is the worst at this location . The barista ignored my customized drink order and did it the way he wished. Every time I visit this location I feel the staff are paying for my drink. I also have to explain my order to the staff more than once because they don't seem to get it. Besides, their store presentation and handling of products is very sloppy and unclean. I don't appreciate their attitude and poor customer service approach. Tip to management: Provide communications training to your employee.

did a mobile pick up order person putting my drink on the counter for pick up was super polite and said i had a cool name she made my day. only suggestion would be to have marked spots to stand in on for mobile pick up order everyone just hovered around so no distancing and if its your first time you are kinda clueless as to whats going in as its not clearly marked what is in store order line and what is the area for pick up and mobile pick ups.
Service
Take out
Meal type
Other

Food tasted yummy. They got my name wrong which caused some confusion. Line was a bit long and my drink took forever. They did serve the food warm, lighting and tables were good. Someone had left a coffee that didn't get cleaned up. Seats with a view, bathrooms, merchandise and easy access to everything. Relaxed vibes, I felt comfortable eating there once I had my order. Chocolate Madeleines and blueberry parfait were really good, I recommend both but the caramel latte was a bit flat.

Located in the mall and attached to Indigo, this Starbucks is convenient, friendly and quick. a great atmosphere in here. After having a coffee, walk around Indigo. Besides books, they have furniture as well. A wee bit busy during peak hours for both store but still a great shopping experience combined! Stay safe out there people!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

I just purchased the best iced coffee I've ever had, the service was so personalized, and the order was done carefully as the cashier kindly double checked it. I wish I got the names of both the cashier and the barista at the time. I was at the establishment 5 minutes ago though if management can track down who was working Tuesday, May 30th at 10:40am
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Order a venti size frap on app, then when I pick up my order, they gave a small straw, we ask for a longer one but they sold out. Then we ask them again how do we drink with a short straw like that. They said they can’t do anything, I have to go to another location to get straw, excuse me? . How A coffee shop (drink shop)ran out of straw? It’s like you go to a restaurant and they have no cutlery, use your barehand to eat?

This is one of the starbucks located in Square one mall. It is quite a well designed store, a bit different from the others in a nice way. My experience here has always been pleasant. The baristas are always quick but careful and make orders correctly. There is often a line up on busier days but being that it's inside the mall it is understandable. There are a few sitting spots to relax inside the store.

Came to this location on 2 separate occasions using mobile order. The physical queue when you order at the cashier gets prioritized and served while a mobile order for a simple coffee takes 20 minutes. Unbelievable. Mindlessly standing around waiting and only when I had waited long enough and asked about my mobile order did they finally pay attention. Train your employees to check mobile orders. Jezz...

There is never any dark roast brewed in the morning. Had to settled for medium roast then the server put in so much cream that the coffee was white! When I asked her for more coffee to dilute the cream, she gave me a dirty look!! By the way, there was no one else in the store…. There was no rush! Server’s bad attitude left a bitter taste in my mouth.
Service
Take out
Service: 1

What a great bunch of happy girls working at the front. Its my 3rd day in Canada and I have met plenty of rude and unhappy people but this changed my experience in Canada. Reggie took my order and she was so happy and charming the whole time. She was welcoming everyone who walked in the cafe and creating a good vibe in the cafe. Good on you mate..keep up those happy faces at all times

Very poor service and very slow. I waited for my order for about 15 minutes. Had to leave without my coffee because my bus was already there. I even asked the barista even he didn’t cared. They need more staff. Only two persons making coffee for everyone. I have wasted my 10 dollar but didn’t got nothing.
Service
Take out
Meal type
Other
Price per person
$10–20

Literally never buy the pumpkin spice latte it’s the worst drink in the entire world. Once the cold foam melts it’s this disgusting yellow colour and takes like cardboard and coffee. Wasted 5 dollars on a small little drink just for it to taste horrible
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

Great location! One of many located inside Square One Shopping Centre. Situated by The Bay, it has a small indoor dining room. Staff are friendly and service is fast. Unlike the other smaller mall locations, this one serves the full Starbucks menu, takes orders via their app, and collect/redeem Starbucks Stars at this location!
Service
Take out
Meal type
Breakfast

The staff amazing.. the coffee amazing and let me say it again the staff is amazing!!! Love them all! There are 4 Starbucks in the area and I only go to this one! Always smiling even though I’m sure they are always under pressure to work hard and fast .. they are friendly and go above and beyond friendly with the smile that has me always going back! Bless!

Overall love the service I have received from this location. Very good service decent wait times despite the over load of orders. There is one Barista that stands out though, not quite sure on her name, maybe Arielle? Really appreciate the nice/motivating messages written on my cup. It’s truly refreshing after a long day at work. Keep up the great work!

Not one of the better experiences. Ordered two drinks. One was wrong and one just mediocre at best. Wrong tea given. Coffee tasted stale and burnt. To add to the moment. There was an off the clock employee standing at the barista station chatting with the workers. He was eating over the cup lids. I was thankful to not be getting a frappuccino...

It's starbucks the cadillac of coffee, wanna buy over priced items & feel whats it like to get rip off then you go to Starbucks This location has some of the best employees tho, there fun, friendly & make you feel alittle better about your day
Service
Take out
Food: 5
Service: 5
Atmosphere: 5

I was absolutely shocked how long this Starbucks location took to make one simple beverage. It took me 35 minutes to get my drink, which is not an exaggeration, and after all that waiting it wasn't made correctly. This mall is far too busy to have a Starbucks this small, which makes the customer experience atrocious.

Good beverages and a human connection all that being said- even with 6 person deployment they were so slow. The Shift was stuck on CBS 1 (not floating) it was a bottleneck at handoff and all the human connection and good beverages don't replace the need for speed of service.
Service: 3
Atmosphere: 5

Got absolutely amazing service. Really put a smile on my face today. Barista was really engaging and he doesn't know how much he really lifted me up today. This is the type of customer service people see a lot of, but rarely leave a review for! Hope head office knows how hard their employees work on the daily

Ordered a Frappuccino Caramel. Order took 20 minutes to prepare and serve. It was one of the most pathetic coffees I've ever had in my life. Come here if you want to get diabetes.
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

This store just disgusts me. I ordered a dragonfruit drink, and they game me half a cup of ice in a venti sized drink. I couldn’t check because I was in a rush to leave, and when I found out, it was too late... Go to the one on the second floor, because the one at the food court is an absolute scamming zone.

Worst experience ever. The staff literally keeps on chatting and laughing with each other rather than attending customers. Waited 20 mins for my order and ended up getting the wrong drink. Customer service at its worth . Starbucks needs improvement .
Service
Dine in
Price per person
$10–20

I had hot chocolate from square one Starbucks outlet. It was a waste of money. The taste was very dull. All that wait time for a dull glass of milk. I would prefer the hot chocolate of Tim Hortons any day over Starbucks.
Service
Take out
Meal type
Other
Price per person
$1–10

Had a pretty good experience ordering from this location, the staff were somewhat friendly and courteous. The Carmel brule latte was done well and was made at the requested temperature. This was my third visit to this location and each time I've had a pleasant experience. Keep up the good work.

Average starbucks, customer service was decent but overall could have been better as they forgot part of my order, I had to remind them and they took care of it right away. nothing really special about this place either, looks like your average starbucks. Line situation was a bit complicated.

I came to this place looking to buy bananas as a joke. While they didn’t have that, they quickly made me and two of my friends Frappuccinos. I recommend this location as it has seating inside and out, and isn’t as busy as the food court one (usually) as it is in the high-end wing of the mall.

Very fast and friendly service! The employee whose name was Katie I believe, welcomed everybody into the store and even came out to the line to suggest mobile orders in order to speed up the process. I mobile ordered and my drink was ready very fast! I was very impressed by the service today.

Lot of fraud charges happening in this location. Called and talked to a lady tonight only to be hung up on and only picks up the phone and hangs up on me. Beware of your Starbucks account, it’s been happening at the location a numerous amount of times. Waiting for someone to get back to me.

Bad Customer Service experience at this branch. They didn't know how to make my drink (although the recipe is on the computer) and the server became visibly irate. Hopefully will have a better experience, but this is the 2nd time that I have had a poor experience with the food court sector.

Visited the store recently and received a very satisfying experience. The staffs were very supportive and well behaving. Tried the strawberry coconut drink which was very tasty. The order was prepared quick.
Service
Dine in
Meal type
Other
Price per person
$1–10

Did mobile order for cold coffee. Order took a while to be prepared. Ordered milk in the coffee yet it was minimal. Barista was in a rush due to the number of orders lined up. Not a good experience overall.
Service
Take out
Meal type
Other
Price per person
$1–10

Lineups are long, full of posers and the coffee is bitter and somewhat awful. The food is generally expensive but tasty. The specialty drinks are damned near addictive, which is the only reason I go -- when my passenger goes into withdrawal and needs a $10 sugar-soy-caramel hit.

Our cashier was very friendly but the 4 girls on bar making the drinks took way too long chatting and laughing away with each other, nice to see smiles but the amount of ppl waiting for their coffee grew to a small calss room size. This location could use better management.

Kim was way too rude. She was very unprofessional. Doesn’t know how to behave with customers.
Service
Take out
Meal type
Other
Price per person
$30–40
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Dragonfruit Refresher

Wonderful Staff. They’re always welcoming and help me make my choices. They now know my name and greet me each and every time…. And they also wish me a pleasant day went I leave. Love, love, love the crew at this shop
Service
Take out
Meal type
Breakfast

This location is the WORST location avoid at all costs they are unorganized, slow, and can't make a proper drink always tastes watered down. Only one person on cash inside is cramped and 3 people making them who can't seme to run the flow of orders correctly. More

The wait times are beyond ridiculous. You order mobile and you still have to wait 20 minutes. There needs to be more training for the staff to be able to handle the volume. Dan, the previous manager was well organized. The new manager needs more training.

This location had a 20-30 minute wait time for a coffee on a Saturday afternoon. I understand it’s a busy location but that wait time is absolutely ridiculous. I’d also like to point out there was a number of staff members assembling drinks at the time.

The drinks are ok depending on what you order. Only thing is it can be a bit of wait in line depending on what day of the week and time you go. Also could be because there located inside the mall. Best thing to do is just order ahead threw the app.

This Starbucks is very busy, rightfully so, its located right in the centre of a mall and Go bus terminals. Wait time is very long, understandably, but they often just seem so disorganized and frantic. This past weekend while travelling for

Overall attitude was a tad rude. Employees seemed impatient with customers when there wasn't really a line at all. When order arrived, it was simply toss on the counter. No "thank you" s from either one of them (cashier and one who prepared

While the staff if doing the best they can, they need a lot more training to deal with the volume they get. Frequently wait in excess of 20 minutes for drinks and the last time, the barista put my cup on the cold bar and then forgot about

Awful Experience here and terrible customer service for what you pay. The Employees are very rude. I ordered an Americano which is a pretty simple drink to make and I stood there for 10 minutes while everyone else who ordered WAY after me

My favourite starbucks ever!!!! The staff is so kind and efficient despite the busy mall crowd and long lineup of customers! They always get my drink correct and fix any issues ASAP if there is one. Couldn’t recommend this location more!

Went over the weekend to take advantage of their BOGO special. Extremely impressed with how compliant they are with their safety measures. Staff were extremely friendly and funny. Love this location and will definitely go back!

Kim was very rude, does not know how to serve and help customers, has totally negative attitude, Nobody would never want anyone like this person to get served from.
Food: 2
Service: 1
Atmosphere: 1

Staff here are rude and they ignore certain customers. It's as if the employees think they're better than everyone waiting for their order and simply do not care that you're there. One of the worst Starbucks I have been to.

For the lower food court location. Good service here, helpful for the people who don't go to Starbucks much. Young woman gave us a good tip re: the comfort tea. "Add honey!" Great idea, it's the little things that matter.

I felt very welcomed by Paula and Tyrese! They were both excellent workers and very kindhearted. Beyond thankful for them for making my day.
Service
Take out
Meal type
Other
Price per person
$1–10

great customer service this week. I found every one working hard woth smiles. They help me select the perfect flavour for caramel Burle and sprinkled some extra toppings. Perfect semisweet drink no fake after taste.

Its a very busy shop. despite that, the staff provides attention and are friendly. Coffee is good!- probably because its freshly brewed often. I'd recommend. some other things can be improved - hire more people.

The staff is very rude and not down to earth and they act pricey. They even messed up our order, and gave us the wrong drink.
Service
Dine in
Meal type
Other
Price per person
$20–30

They were super busy when I came but the service was so friendly and efficient! Especially alex who even though he was super swamped took the time to help me pick out good drink options for my friends

Good location and ambience. Service was quick. Good parking space.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

I ordered a tall decaffeinated Caramel Macchiato and after waiting a very long time, I received steamed milk with caramel syrup. It was so crowded so I just threw it out and carried on with my day.

Came here today with my mum for family day. I have genuinely forgotten what it was like to have starbucks normally with everything. Much thank you to the barista patience today with the rush peak.

Waited in line and asked for a cup of hot water for the babies bottle. Took my name and put me in the line to wait with everyone. A 30 second transaction turned into 10 minutes.

Lianne was very welcoming! Greeted us with a huge smile and had our they had our drink and snack prepared quickly. Unfortunately they were out of the Trenta sized cup.

Ordered a mocktail and prawn taco which were delicious but being a starter were less in quantity.. Overall nice ambience, little slow service but a good place.

Nice drink. Quick service.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5

Extremely slow and inefficient staff. Better get yourself some other drink. Waste of our time. Disappointing
Service
Dine in
Meal type
Other

Very bad customer service. The girl who served us was very rude and gave us attitude for no reason.
Meal type
Other
Price per person
$10–20

Testy iced blonde vanilla latte Tried atleast 1 time ,,
Service
Take out
Food: 4
Service: 5
Atmosphere: 5

I'll put 0 if there's 0 star, I've waited 50 minutes for my order, and I have to follow up, so disorganized and staff is rude.... NEVER AGAIN

the drinks they make here taste real awful! the baristas here are very unskilled. i cannot believe the drinks i received came from starbucks!

The place is amazing. I think the new staff is doing great. Earlier because of heavy volume of customers the store employees didn't really

I work in customer service and I understand the monotony and grind. I understand if you're not feeling positive. But just don't be rude.

I ordered 6 drinks and I couldn't carry them alone. A friendly GIVEN helped me~~ Thank you so much GIVEN!!! It was a happy day for me

Your baristas are slower than turtles. Close this location for betterment of humanity and save people from high blood pressure.

Good Staff, Better coffee! The Queue gets long at peak times!
Food: 5
Service: 5
Atmosphere: 3

From all locations in square one, this has the best customer services! My go-to spot in the morning for coffee!

Despite being busy, the staff are friendly, upbeat and work to get our order completed as quick as they could.

Good spot, however, limited seating area. Very busy on weekends and summer months
Food: 4…
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Looks like water was left out in the sun and the water isn’t clear like it should be.

Five stars for both girls handling the store. They were just awesome.

Love this place. Its clean and tidy and the staff are wonderful

Lovely place. Starbucks is on top of their game

Great place and fast service. Keep it up!

Refreshersssss!!! Soooo goooddd!!!