The customer service experience at this Tim Hortons location, particularly with the manager named Vangie, was by far the worst I've encountered anywhere in Canada. My recent visit resulted in a health and safety concern after purchasing coffee and an espresso shot. Two of the products exhibited a problem, prompting me to contact the establishment to inform them. However, the response I received was rather unhelpful. Vangie suggested that I drive a considerable distance of 15km to return the items in question. Additionally, she mentioned that the coffee would then be forwarded to the head office lab for investigation. I have attached images that provide evidence of the issue. Interestingly, during the process of writing this review, I came across similar accounts from other customers who had experienced both issues and commendable customer service at this same location. I urge you to not only leave a review, but also to escalate the matter to health and safety authorities in instances where you encounter similar problems at this establishment.
Meal type
Other
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

I used to go here atleast 10 times a week. Recently i feel that either the supervisor or the associates don't have much clarity on offers. I asked them to redeem telltims survey for a French Vanilla today and they said they can't since the receipt is from sep (yes the receipt is from 20-sep). But as far as i know its not true and i believe the receipt should be within 30days and we can redeem once every 7 days. Infact this is 2nd time happening here. It looks like we have to tell them the terms & conditions. Logical question to the store: what if a customer wants to use the offer on 1st day of the month with the receipt from previous month's last day? If they can't then whats the purpose of these campaigns. Decision: i know losing one customer doesn't impact them but its just a start. Am not gng to walk in there forever PS: i was able to redeem the same receipt in other store :p though ended buying 2 FVs :p

Weird drive-through setup, but fast service from the Tim Horton's staff! Convenient pitstop off of the highway and the Hurontario bus stop. Would recommend going inside to order rather than waiting in the drive-through. Customers get confused at the drive-through and block the incoming traffic when they're supposed to wait and proceed when clear. Shared unit with Wendy's, there are tons of seating areas and lots of customers that come in and out of this store. They do lack a little bit of parking. Also, one common set of bathrooms is shared between Wendy's and Tim Horton's. Otherwise, staff are very quick to respond and complete orders. The manager at this Tim Horton's is very nice and friendly! Their staff sometimes remembers the regulars as well. Well-stocked food items and well organized here.
Service
Take out
Meal type
Lunch
Price per person
$1–10

I placed a mobile order for pickup at the drive-thru, gave my name at the speaker and saw my order on the screen. When I got to the window, I was asked if I had large 1 cream (my order is a tea with milk and sugar). I proceeded to tell them what my order was and I could hear the confusion behind as another person repeated the order incorrectly. They then told me $2.15, how would I like to pay.... It was a mobile order! Already paid... SMH I did get the tea made correctly as I corrected them when I heard the wrong order being repeated. Also since the app update, it is so slow now! It takes about 2-5 minutes to place the order in the app as it takes 10-30 seconds each to load the locations, the menu, to place the order, etc...
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 3

We've been going to this location for over 3 years and we go multiple times per week. Since Christmas it's gotten really really bad. At least 2 or 3 times a week we ask for milk in our tea and constantly get cream and we are so sick and tired of it that we refuse to go to this location anymore! This past Monday it happened and that was the final straw. One time they even argued with me and told me it was milk...I know the difference and I have better things to do with my time then to lie about something like that. I usually ask before I drive away to make sure its millk and I get ya ya and guess what....its cream! This location has lost our business for good! I recommend the one at Eglinton and Hurontario...its not a drive through but they ALWAYS make our order proper!!!

Just bought this bagel! A very simple order jalapeño bagel toasted with butter and a cheddar slice in it. No rocket science!!! Last time I ordered the same thing, got a dry bagel with a cheese slice in it. Today, I politely mentioned my disappointment and ordered the same thing and this time the bagel is burnt. No offence to the team and the lady at the drive thru, she was really polite to me and she didn’t make the bagel but someone else did. Please keep in mind that you’re making someone’s lunch. I haven’t eaten anything since morning and it’s my bad luck that I had to eat from your location. We only get 15 mins of break and don’t have the time to check our orders so please learn to make a bagel. Don’t take this to your heart but for once keep yourself in our place.

I go here often, mainly for coffee on my break. Today I needed food and ordered the crispy chicken sandwich. Pathetic sandwich as it was 2 little chicken fingers on a bun. I can accept that it wasn't crispy but not that it wasn't one whole piece of chicken. There was a gap in between the two pieces so you aren't getting much. I only get a 30 minute lunch so there's no time to go back and complain. Disappointing and I won't ever order that again. To add. I got a reply from Tim's to call the number provided. All they did was have me repeat what I wrote here, thanked me for this and good bye. What was the point? Poor customer service.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 2
Service: 3

Never coming back here again. There is an older lady in the drive thru and and always asks to give money to the camp which I usually do and today I didn't and I come to see she didn't give me the correct change back. Always check your change because if there isn't enough change in the till they will not give you the correct change back. I even heard her saying to one of her co-workers there isn't enough change in Hindi and her coworker said just give him what you have. I guess they thought I didn't understand what they were saying amongst each other. Be honest with your customers.
Food: 1
Service: 1
Atmosphere: 1

Very poor customer service and staff doesn't seem to know much about their stuff. The girl who helped us didn't even know the difference between chadder cheese and mozzarella cheese. Only thing she knew was "processed cheese". Grilled cheese melt was Grilled very unprofessionally. When we asked to grill it properly then they said we have a new machine and that's how it comes out. All the cheese was actually melted on the paper bag. See the picture. Very unprofessional. Our French vanilla coffee was as cold as a cold coffee. Management should give their employees enough training so that customers leave happy from this location

My go-to place to have a coffee while reading ❤️
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bagel with Butter, Cheese Croissants, Everything Bagel, New S'Mores Dream Donut, Reese's PB Cheesecake Dream Donuts, Spicy Jalapeno Pastry Square, Grilled Cheese Panini Went Wrong, Blueberry Muffin, Egg & Cheese Bagel with Hash Browns, Coffee and Old Fashion Plain Donut
Parking space
Plenty of parking
Parking options
Free parking lot

Despite the fact that this is one of the busiest location, the team provides exceptional service. Their coffee as they say ALWAYS FRESH and drive through service is .
Service
Take out
Meal type
Brunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
New Product Test Flatbread Pepperoni Pizza
Dietary restrictions
Food allergens are mentioned like pecans in new dream cookies.
Parking space
Plenty of parking
Parking options
Free parking lot

This place airways gets my order wrong! I ordered the chicken cilantro loaded bowl via the app but got the exact same as the second bowl I ordered (chicken habenero). Another time, I ordered the 10 assorted timbiebs on the app and got 10 of the chocolate white fudge only. This time I decided to order at the counter and asked for the 10 assorted timbiebs and they gave me 10 regular timbits. Why can’t they ever give me what I asked for??
Service
Take out
Meal type
Other
Price per person
$20–30

I am posting this review specially for "Hema". I visit their drive through 3-4 times a week. Never seen someone at window with such a smiling face. She deserves reward for her extra efforts. Being a customer, I prefer to come to this place to start my day with a smiling face service. She unintentionally adds alot to the business. Thank you Hema.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

I started a job close by and went to get a coffee. Somehow missed the ordering spot (I thought it was just a menu as nobody was there talking). So I continued in a long line up in a drive thru and when got to the window I politely said that I missed to order as I didn’t see it and if still I could get just black coffee. I was told no, I have to go back and order…. I left and won’t be coming back. Have to find another coffee shop on my way to work.
Service: 1

As all Tim locations I struggle to receive descent service, not sure if good service would cost more? Maybe with the wage increase in April there will be some improvement although $15.50 is too much for pouring a coffee…. As for the roll up the rim. Pure rip off and just another scam to dip into peoples pockets. Haven’t won $&@“ and brought at least 15 coffees/teas.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

I went to tim hortons I’m too working in tim hortons the lady her name was Vera she was so rude she don’t know how to talk with guests I just said to her that I have offer for iced coffee I told her to pls punch my order way but she replied me is very rude manner so pls check this because it’s our first responsibility to serve guest in polite manner thank you!!!!
Food: 4
Service: 1
Atmosphere: 4

Firstly, I waited in que when it’s time to order i just ask for one second she called next customer if we can wait for them to order then front desk employee can’t wait for one second. Is this a customer service of them so disappointed, am Also working as a store manager in macdonald’s i never taught my crew members to treat customer like that never gone come again. Highly dissatisfied! Thankyou
Service: 1

Gave me the wrong donut even though I repeated myself several times, ordered a bagel belt and the bagel is missing the most crucial element… the bacon. I don’t even know what to say I’m not touching the sandwich and going back and getting it remade.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 2
Atmosphere: 4

Terrible service. I waited for 10+mins just to be served. I saw 9 employees helping the drive thru customers and 1 poor employee having to do everything for the indoor customers. It was actually faster for me to leave, get in my car and join the drive thru line. How pathetic and sad is that. This place is poorly managed.
Food: 4
Service: 1
Atmosphere: 3

I m coming every day at this tim hortan from last 2 years i noticed morning staff is to good but in evening staff some people r so rude i already give the 5 star rating but today im giving review just bcz of evening staff.... Not gud
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Recommended dishes
Spicy Jalapeno Pastry Square

Standard experience expected from the Tim Horton's chain. It’s a nice layout having in the same area Wendy's and Tim Horton's. Located in convenient area, lots of parking spaces, and walking distance from multiple business building in the area. Service is good and fast. Drive through ordering is available but I prefer to step inside and order.

Just ordered a bagel… in here and the didn’t even put the stuff into it and later they wastes around half an hour of ours for just putting some chipotle into it and handed us the same bagel these people really need to understand how to do their job we come here to have a good food and that what i think tim is for.,, TOTTALLY Upset.!!!!

Got a lce Capp today and I found a fly in it, this is very unacceptable 1 person on cashier and like 5 on drive thru. There washrooms are very nasty too. I have been always going to this location but when I saw they fly I got very disgusted honestly I had many issues with this location they take 10 hours just for a small coffee.

I ordered half french vanilla half decaf and the cashier was charging me for the decaf so I had to order to mobile app so I wont get charged. The coffee I had doesn’t seem the same taste to what I usually had. Very disappointing
Service
Take out
Meal type
Other
Food: 1
Service: 1
Atmosphere: 3

Got served really well. placed a really big order of some take 12's of coffee and steeped tea.. .crew member Parneet working on it made sure that i get my order right. Thankyou for ur service.
Service
Take out
Meal type
Dinner
Price per person
$40–50
Food: 4
Service: 5
Atmosphere: 3

Poor customer service they took 30 mins for three drinks to prepare. The Manager was rude and the cashier was laughing and wasn't doing anything. It has been a very bad experience for us .
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1

Very Rude and Impolite staff. Mostly Punjabi Girls Serve Here and their service is so poor and it’s poor and impolite only for Punjabi people. They behave like they are serving for free. Especially some Punjabi girl with glasses works at night. Very rude tone.
Food: 2
Service: 1
Atmosphere: 1

Can not take an order correctly. Even homeless people have better understanding of cleanliness than this store. The package had more of the peanut butter and jam than the bagel did. Worst customer service ive ever experienced. They cant even admit when they are wrong. Mostly uncultured people that work there.

I haven't been inside nor did i try the food at this particular location. As for drive thru - not the best planning, you have to cut main drive way twice, let along with pedestrian walk ways. This intersection has an overly busy traffic, so it reflects on speed of drive thru as well. The coffee was good.

A few minutes before i ordered for plant based sandwiches nd when i opened it , it contained egg …please guys don't do these things . I am vegetarian nd now i feel really bad..i think staff should listen carefully
Service
Take out
Meal type
Breakfast
Price per person
$10–20

I use this location a lot, mostly as drive by, sometimes come inside. If day must of the employee are really professional and will help you even when you don't expect. This morning my Tim Hortons app just worldview any discount. They ended using their own app, so I could get this discount. Thank you!

It was lunch hour and the drive-thru was closed so that an employee could sweep the pavement. While I understand the need to keep the area clean, I think the timing of this could have been chosen more wisely. Naturally there was a lineup inside and only one cash register open. Disappointing.

I asked for a grilled melt cheese sandwich, and they told me that's not avalon anymore in tim hortons even I had it from more than branch Then I ordered cheese and egg mafen it was very bad dry and looks old mafen and the cheese was cold
Food: 2
Service: 3
Atmosphere: 5

Everyday i visit there stand there for couple of minutes , nobody takes my order, in my face team members will be talking to each other ignoring my presence. I don't say anything to them thank god there is Wendy's right next it otherwise i would never get a drink or food after a long day.

Tim Hortons is the soul of Canada. Our go to place for coffee and quick munchies. Love their bagels, cheese croissants, hashbrowns, and of course doughnuts. Although I find the doughnuts a bit sweet. Pass. This branch in particular has great service and plenty of personnel to assist you.

Came for a late night coffee and the drive through person was so rude and pushy. Tried asking for extra sugar in a drink and they kept insisting that I’d have to pay extra for the pumps of liquid. When do you pay for sugar at Tim’s? If you can avoid this location, do so at any cost.

I ordered 15 mins ahead on the app and had to wait 15 mins for my order! I was late for work! Employees and manager unwilling to help and blamed it on the system. I’m sure the system didn’t take 15 mins for the order to show up. Might as well have waited in the long drive-thru line.

Poor staff and their dealing services with the costumer are very extremely poor . They guys don't knw how to talk and more over a person have to wait for around 5-10 min to place their order even though when there is no queue
Food: 1
Service: 1
Atmosphere: 1

This place has been taken care of in and out of your drive through and parking. Cause'of the 2 restaurants in the same place (Tim Horton and Wendy's) ,even though before pandemic is always busy and crowded during the meal times, but staffs still will be served you better.

My Everyday Coffee shop very good drive-thru service as I am using only that So dont know about inside service. Yes long car line up but it is worth to wait if you really want that exact same sensation of your coffee.
Service
Take out
Meal type
Breakfast

Worst experience. Just came here for the coffees and parneet the crew who was working was soo rude and she don’t know how to serve the guests. They should be more patient and polite.
Service
Dine in
Meal type
Other
Price per person
$10–20

Been going here for about 2.5 years. If it's busy, the drive thru with be much faster than waiting inside in line - Even if the drive thru line seems ridiculous and there are only a few people waiting inside. Staff are all super nice, bathrooms are clean.

Overall a good location it’s close to work so I use the drive through , however we went inside and used the dining area , the tables were dirty and so were the seats , I asked a staff member to clean the table and she handed me a dirty rag. Not good .

Staff did not listen to order clearly. We discovered my tea was made with milk after leaving drive thru about 10 mins from store. Its not tjat difficult to check the order before handing to the customers.
Service
Take out
Meal type
Other

The drive trough is zero.. they didn’t talk for like 10 minutes the cars behind me where honk i ordered at the window just 1 black coffee they send to the line for like about 15 minute line again… that is not service at all.
Service: 1

The quality at Tim Horton’s has gone down. Nothing feels or tastes as fresh as it once did for unknown reasons. Perhaps the standards for freshness have been lowered but whatever it is, it makes Tim Horton’s less attractive of an option as

Worst management, learn to treat your employees with respect and not telling at them or embarrassing them in front of customers. I go here every morning and if I ever see that again that manager is really going to be told off . This is not

I needed to drink some water so I went here because it was nearby. It was really busy and packed when the woman took my order. It was just some ice water but considering that they had to go to the back to get the ice and slowly pour water,

Worse experience EVER! We got a Large Iced Capp with Whipped cream and you can’t even see the whipped cream staff where very rude and not caring and told us we need to pay double for more even that they never added the supposed amount! More

Today, i came at the drive thru and there was a girl named Ramandeep, served me on the window. she gave me my order with a smiley face which made my day. I wanna thank her for making my day
Service
Take out
Meal type
Lunch

The Best Tim Hortons. Fast Service. Amazing people and great coffee. Although the lines were long and it took time to fill my order. It was so worth it. The people are sweet and very welcoming. They are very clean and take the time to do

This location constantly makes mistakes at the drive thru. I recently started to check the bag after I order. When I discovered a mistake they made up an excuse that they ran out of egg and sausage while I saw other sandwiches being made

I usually get iced coffee from here and 8 out of 10 times, the base is warm. No matter how much they add ice to it, if the base is warm the iced coffee is going to taste bad. Customer service is not at the best but serving speed is great.

Please give training to your new employees properly. Today a girl was on training and they gave my order to her but nobody was even watching if she is doing it properly or not. I ordered Vanilla latte and she didn't even added vanilla.

Girls on the drive through are very slow and not knowledgeable. Spend more time talking then doing work. Always 3 standing around talking. Never have donuts stocked full at any time. Coffee time on Matheson is much better. More

I enjoy the experience and your staff especially Riya ❤️❤️❤️she is very friendly and welcoming. It was about Sunday evening, I got my order very accurate and fresh. Will recommend everyone.
Price per person
$60–70

Came in at 8 am, staff was courteous, clean, and kind. Nothing wrong with my order, or the attitude of the staff. My go to when I'm in the area. Never had a bad experience and I have gone to them over last 2 months

Great Experience... Fast and Friendly Service. The Coffee was hot and made to order..... The Boston Cream was fresh and filled.withnlost of cream. Would recommend
Service
Take out
Meal type
Other

Store very nice and very excellent service. Calmly and nicely served
Service
Take out
Meal type
Brunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

With the construction going on the side makes this location a very busy in the mornings. Since the drive through is a bit unusual so it’s weird. But fast services.
Service
Take out

One the driver threw widow didn’t take my order.She was rude and she behaved badly with costumer.I was there 2.48pm on Saturday.
Food: 4
Service: 1
Atmosphere: 1

Economical and feasible coffee shop in Canada
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4

Today I went through the drive thru. Ordered 2 sausage and egg wraps. Line up wasn't bad today, service was good from speaker to pick up window. Great job and Salamat. Bubba.

No toilet paper, washroom is hell dirty.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Don't bother buying food with the idea you'll be able to charge your phone. There are only 3 plugs in the whole place, they're hidden, and some of the sockets are broken.

Super slow service on the weekend, don't bother going inside it's very crowded. I'm never coming back here again I'd rather spend more time driving to another location.

Worst staff I havent seen in my whole life. They dont have sense to talk to the customers. Never coming here again
Food: 1
Service: 1
Atmosphere: 1

Great Experience... Fast and Friendly Service. The habanero wrap was hot and perfect as per order. Thanks to miss riya☺️
Service
Take out
Meal type
Lunch

Very bad food and customer service They do not how to speak with customers. If u are really annoy do not take your frustration out on guests. Be respectful to them

Nice and clean. Friendly staff
Service
Take out
Meal type
Brunch
Price per person
$30–40
Food: 5
Service: 5
Atmosphere: 5

Great place for refreshments
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

I tried french vanilla....it was too good
Service
Dine in
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4

Boyyyy wha da hell thank god we looked at it before we left… anywyas y is the top half missing. That person is tired of working there fr …

A lovely refreshing spot of mine in the Britannia Road and Hurantario Road junction. Try the hot chocolate with maple syrup donut. The best one's to try.

What a great team at this time Hortons. Purchased some tim bits and a coffee craft for my office. The 2 women I who prepared my order were great. More

My go to spot for coffee and breakfast at work! Drivethru design sucks. Horrible design. but the staff is great and friendly and always quick!

For this particular location I really like the morning drive-thru staff!
Food: 5
Service: 4
Atmosphere: 4

Perfect coffee ☕️ love it and cappuccino awesome
Service
Take out
Meal type
Other
Price per person
$1–10

Always a favourite, it’s now become my daily morning stopover on my way to work. Love the quick service and the hot coffee!

Amazing service by Himani … took the order with a pleasant smile. ♥️
Food: 5
Service: 5
Atmosphere: 5

I love Tim Hortons and their hot drinks.. This is a nice place
Food: 5
Service: 5
Atmosphere: 5

Friendly, fast, and accurate service. Great job!. Showcase looks very organized and FRESH!
Service
Dine in

Great service the young ladies provided today.
Food: 5
Service: 5
Atmosphere: 5

Good location. Very busy all the time.
Food: 5
Service: 5
Atmosphere: 5

Impossible burger is a must try. I'm starting to fall in love with this plant base meat.

They are good Olaf fashion plane not always fresh but they laugh and smile! …

Parking layout is a bit tricky. The place is usually crowded but service is good.

This is how they bagged two separate things I ordered for two separate people

Their vanilla iced latte was better than other locations.
Food: 5

It is a very busy coffee shop and is attached with Wendy's