Wanted a quote for a 6x9 shed including installation and a fence to put a gate on the front of my house. Made an appointment, when I turned up for the appointment, I was told that there was no one to assist me, so I waited. After about 10 minutes a guy came to assist. He was very polite and looked to be helping well. Got all the details for the quote and then I left. About 3 days later I got a call from another person from stratco, they wrote my details down wrong, even though I gave it to them through the appointment when I made it online. When I got the quote, I had no opportunity to review it before I received the ‘high pressure’ sales call. When I reviewed the quote, it was missing the fence portion, and was for the wrong sized shed. I called three times, left three messages and four weeks have passed with no response. I eventually just went to Shed King where I should have started. Great service and a much better price for exactly what I wanted with no pressure sales pitch.

Surprisingly first time I have ever visited the business. The store was very organised and clean from what I noticed. Plenty of great products and priced accordingly. However I was in the store for over half hour and not one person asked me if I need a hand with anything considering there was over 6 staff just standing around. I will be back to grab some stuff soon but having the store so empty with customers isn't a good sign.

Thank you Jon at orders counter for helping us with the planning of our pizza area. We have lots of ideas and Jon helped us with valuable information so we can start working on it sooner and assisted us to streamline the project. We will be back to get more things when we are at the next stage as well- thank you again ☺️ well done and great customer service

Waited ages for some to help me. In the end approached a guy. Wasn't that interested in helping me. Then went off. Another person who was waiting for help had waited over 10 mins and he was pretty annoyed. As he said staff talking to other staff instead of focusing on customers. I am sorry but I would definitely not visit this store again.

This is our third Stratco shed so we are very happy with the product. Our contact person Ben Coombs was excellent, however when he was not rostered on to work no one stepped up to answer calls or concerns which was frustrating. This was particular so when at the last minute we were told we had to apply for Council building approval.

Had cafe blinds installed by a private company needed flashings to finish the job which was ordered threw stratco first lot were made wrong second lot again made wrong comon stratco get you act together very unprofessional service your ment to be the professionals if I could give no stars I would you guys just don’t care

So, purchasing process of the shed was simple and easy. However, door panel did not arrive with the shed, not enough colour coded screws to complete the job. Instructions within the packaging and videos online are actually rubbish. For an out of the box kit shed, there was alot of grinding and cutting needed to be done.

Spoke with the Phil, the garden supervisor who was very knowledgeable regarding the right plants to use in different locations. He was very helpful, patient and provided good advice. It was great to speak to someone who was not just trying to sell anything but was honest about what we wanted to achieve. We will be back

What an amazing experience, big thanks to Phil and his workmates for being so helpful, well laid out, clean store with great prices and I'll be giving the big "B" the flick forever! I've NEVER had such a wonderful shopping experience, thanks for everything from the friendly greeting through to loading it into the car

Pretty disappointing. Ordered a fire pit on line for a click and collect. Only to find out 6 days later they’re not in stock. I made 2 phone call enquires too. I understand these things happen but be more prompt about it or better yet have your website up to date so other people don’t encounter the same issue.

Friendly staff more then happy to help when I was stuck looking for items. They promptly approached and offered assistance. Found everything I needed and more. Found the layout to be good compared to some other hardware stores that seem very packed and hard to move around.

Stratco delivered 200×50mm wood sleepers and delivery men they didn't check level and now all sleepers going bands i attached some pics hope they helpful for other customers and delivery men not ring me before delivery and I'm not home that time.

Very friendly and helpful was Gerrard when looking after us. He was also very apologetic when the store had run out of the product we were after. He had resolved our dilemma by selling us another product. Happy customers walking out the door.

No one called me back to organise a quote for a driveway gate. I went to Stratco at Gepps Cross twice. On both occasions I gave my phone number and an email address to a salesman at the fencing counter. When I went to Stratco for the

Purchased a gate and fence. Was told fence would be shipped from another store and to come back on the Wednesday to pick up. Told them I would arrive on Thursday to pickup and was advised that not a problem.

Very helpful staff. Great Customer service provided by Jake in the shed department. He helped me to shop within my budget. This hardware store has a huge variety and range of items any handyman would

Purchased a double garage. Best price we found in SA. Delivered and installed quickly great service at Stratco and from Matt and the guys at Mr Quality Constructions.. would highly recommend

Price is not better, collection in the garden is not that great. I bought garden shades and shelves and the instructions manual was not up to the mark. But the customer service is great.

Called into the Gepps Cross store on Sunday 30/7/23 looking for some screening options for a pergola. Spoke to Jon Lehman, top bloke, he was very professional and helpful.

Stratco organised our fence to be built. Andy was the contractor organised, very friendly, organised, and professional. We could not be happier with the result!

Excellent customer service by David. Could not have been more helpful when we purchased Jack n Jill seat and high chair. Only too happy to recommend

Friendly, organized, tidy, clean and professional. Great selection with a large outdoor garage/shed selection available to walk around/through.

The only place to get your fencing or roofing material . Very quick professional service and everything was ready in 48hrs ,well done

I've purchased from both the St. Marys store and Gepps Cross. Both stores are great, good deals. Clean and tidy stores. Recommended!

This is the store for those who want advise on your project and awesome customer service. I only get my projects from here

everything I require for DYI - helpful friendly staff everywhere through out the store ready to answer any question

Good range of hardware items, outdoor furniture, fire-pits, garden centre - plants / pots, sheds, fencing, paint

Staff at stratco where very friendly and helpful.. congratulations must go to the proprietor …

Stratco has the best nursery and garden section. I love how healthy and vibrant the plants are.

Darren was very helpful, went there today to get a new gate. Thanks for your assistance today.

Very helpfull the kit price for pergola very reasonable but the installers cost rediculous

Fantastic staff and helpful but when picking up items rude and indifferent …

Quick and easy pick up of fence sheets, was looked after by Cody, great service.

Super friendly staff member , great service with quality product.

Needs a good clean dust on all products been sitting for a while

Ok if you know what you want better if you need a new shed

Great staff very helpful. Order was correct …

Great staff friendly and willing to help

Large store, lots to see and great range

Very helpful. Vast choice of plants.