I recently visited saddletown Subway and unfortunately had a disappointing customer service experience. One specific issue I encountered was the disrespectful behavior of an elder person serving at the subway . It was evident that this was not an isolated incident, as I discovered similar complaints in the reviews on Google. Upon entering the establishment, I was hopeful for a pleasant dining experience. However, the elder staff member's lack of respect towards younger customers like myself was disheartening. Their attitude was dismissive and condescending, which made me feel unwelcome and undervalued as a customer. While I understand that everyone can have a bad day, it is important for employees to maintain professionalism and treat customers with respect regardless of their age. Unfortunately, this was not the case during my visit to this Subway location. The issue at hand is not solely based on my personal experience. The negative reviews on Google further confirm that this disrespectful behavior is an ongoing problem. It is disconcerting to see that the management has not taken effective measures to address this issue and ensure a positive customer experience.
Service: 1
Atmosphere: 1

WORST SUBWAY IVE BEEN TO I ordered uber eats today and it glitched and said i didn’t get any veggies. i gave them a call and a girl picked up. i told her what happened and asked if she could put veggies on. She said it was finished I asked her if she could put it on the side and she lied and told me that it was already picked up but on the app the uber wasn’t even chosen. Her tone was very rude and she said in a very rude voice “why didnt u order the veggies” like i was the one being entitled. I asked my dad to call them and she kept on making excuses on why she couldnt put veggies in and she admitted that the uber wasnt here and she lied. My dad told her to put veggies in. When it arrived i open up my sandwich and there was almost no meat only a few pieces of uncooked chicken strips. There wasnt any sauce either. It makes no sense she couldnt put veggies in. The lady was south asian and very annoying. She acted like i was some spoiled idiot but all i was asking for is veggies in a bag.
Service
Delivery
Meal type
Brunch
Price per person
$20–30

Don’t even feel like giving one star. Worst customer service among all subways. Girls working there should know that it is the customer service that should be their at the first place if you want to run a business. This place was not like this before . I think this is the new staff. They were hell rude. My husband ordered his stuff and girl making it never asked if we want anything else and two girls started taking two customers at same time. How is a 3rd person supposed to tell that we want another thing. When we said that we want one more thing , she said we should tell this before, that we want something else as well. Like ! What does that even mean? Can a customer not change his mind on add another order. And then they were happy to even argue on their point. Good luck to the owner for having such staff. Left the place without food and Never going back.

I just wanna give 0 star, the staff is super rude and with a zero knowledge pf customer service. I visited here today afternoon about 1 p.m. and asked for a footlong vegetarian sub and asked for some chicken strips in that and then the lady was like 'you have to tell first' in a very bad way and even i talk to her with words please and thank you, then I asked for a medium drink she was Start Making faces at me. I can't understand why they are working when they don't want to. We are paying for our food and atleast if a customer is nice to the staff in return they should also be nice. Zero customer service. If there is an option to give 0 star I'll definitely go with that.

Where do I even begin , my experience at subway has never been so unenjoyable in all my years of eating here ! The tomatoes were extremely unripe and green . The ladies behind the till were rude and shouldn’t be working with customers . We asked for extra sauce we did not get extra sauce . We asked for cheddar cheese and she put Swiss .. The lady dropped the knife she used to cut the subs in the garbage and pulled it back out and used it !!! My son who is 8 months old was playing with a cup and we just wanted it for him to play with and she was going to charge us 2.10 ... really for a cup ? I will not be coming back to this restaurant again . Very disappointed !!

I just came from this store. I asked her to change gloves after making chicken sub. Because i am vegetarian. Then i put mayo into my sub. She started asking, you are vegetarian but you are getting mayo which has egg. I am also aware about that mayo has egg. But there is huge difference between egg and chicken. They cannot ask questions like that. This is second time happened with us. I am requesting manager to change your staff “. Otherwise close this location. These employees don’t know their jobs and have no manners how to handle customer. I will suggest all viewers not to come this location.

Worst customer service ever, although I had been goin there for while, I don't know the name of lady who served she even refused to give her name, I had ordered a footlong veggie , All I requested her to cut the tomatoes into 2 pieces then she simply refused to do it when I told her I always get my tomatoes into two pieces she clearly said she doesn't care about other locations and they don't cut the tomatoes into two pieces, I couldn't understand the big deal cutting two into two pieces, so therefore I will never visit the saddletown location again due to their Rude behavior.

Went into this subway with my boyfriend for lunch and were treated very poorly. The two women who worked there were laughing at my boyfriend and mocking him while they were making his sandwich and made us very uncomfortable. They were talking about him right in front of his face in English. He heard everything they were saying. We ended up leaving and eating our food elsewhere. Will NEVER visit this subway location again. First and last time.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1

Servers were all huddled at the front arguing about receipts and cash out. They ignored me completely while they continued to argue over receipts. I eventually had to ask three times to get service. After I made my order, I asked if I could also purchase a piece of turkey for my dog and she wanted to charge me for another half sandwich when all I wanted was a piece of meat for my dog and was willing to pay. The service was absolutely horrible. I will not be a customer at this store again.
Service
Take out
Meal type
Dinner
Price per person
$10–20

I love this subway, they make the food so well. The staff is so sweet and are always welcoming :). But the owners of this place are so rude. The lady picks and chooses whos she's nice too. One lady came in asking for water and she didn't even let her speak and told her to leave and go to the next door store, minutes later a TD bank worker came in and she was extra nice and when he asked for a cup, she ran to the back to get him one. She's a rude, mean and bad person.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Everyone is overall nice but one of the ladies is extremely rude. Every time she is the one making my sub she makes a mistake and when I ask her to fix it she refuses to. Like today, I asked for extra olives and she replied with a “can’t u see there’s no space.” And then she followed to not put sauce on half of my sub when the sauce ran out. I asked her to put it and she wouldn’t. This woman makes no effort to please her customers and I won’t be going back with her there. This is only one negative experience and I’ve had multiple others.

I HATE this subway. I went to this subway today 20th December 2020 at 7:15PM. There was an employeed lady who was pregnant ( I don't know her name becoz she didn't have any name tag ). Her Customer dealing was brutal. Way of talking was very cheap. The employee must give them training for customer dealing too. I didn't argue with that lady for her bad behavior becoz 1st thing I don't argue with females and 2nd she was pregnant. But this is totally employee's fault who did not give training to employees for customer dealing.

This is one of the best north locations in my opinion. I visit several times a month usually when I am out on errand. The place is always really clean, items are SUPER fresh and rotated out regularly, and the staff is quick and personable. The ladies here really know how to make the customers happy. Someone else complained about the amount of seating - I disagree, I have been in Subways that are much smaller and much more crowded. As for limited parking that is not really their fault - it's a well-populated plaza.

Worst subway in the Entire city! I would honestly go somewhere else. I will be contacting your corporate office to make a formal complaint. The utter belligerence from these people is insane. You need to go out of business. Do not come here. They are rude. Sneeze in their gloves. Touch everything and have no regards to vegitarians. Always touching food and not changing gloves. Stay away from this subway. It will be shutdown soon. Wish I could 0 star it.
Food: 1
Service: 1
Atmosphere: 1

I go to subway a lot and this was my first time going to this location and it was the worst experience ever. I went in to get one of there promotional items. Firstly they didn’t charge me the promotion price they charge me more. Also when they went to put on the bacon and cheese on the egg, they only put one strip of bacon and one slice of cheese. On the promotional image you can clearly see the multiple slices of cheese and bacon strips. This was very disappointing experience.

This place has no idea how to provide a good customer service. I ordered online a meal with Italian Herbs and Cheese bread. Instead they gave me Whole Wheat bread which I don't like. It was too cold weather outside today so I decided to order my dinner online. I throw whole meal in garbage. Made me go out to buy myself another food for dinner from another restaurant near me. It was very disappointing. I'm now never going to buy anything from this Subway location (Saddletown).

I had worst experience here. The Lady work there was very rude... I just asked her to add more than two sauces and she just refused to do so and said its subway law we cant add that...Later the other lady refused from this ... Even when i told her that i always used to add more sauces at other subway's .... horriblyyy in rude behaviour she said then go to other locations dont come here....That all was very bad experince will never go there again and suggest other's to do so

What a joke, disgusting, dirty, and incredibly slow. And they don't listen, they threw out 2 sandwiches because they didn't listen, they are rude and I guess feel like slow service e and never cleaning a table is the ideal way to serve customer. Oh and did I mention it's so disgusting no one had gloves and we're ppce Cole cut sandwiches near warm and Colt meat on sandwiches...over top of the ingredients... Place is a complete joke. Where the ef is the management

if you going to buy rice bowl they put rice at the end after souces. very poor service to make rice bowl .. if you going to buy rice bowl they put rice at the end after souces. when i said it does not look nice bec i am going to carry this bowl for someone then she said does not matter because you have to mix it even i put on the top or in the bottom. Verry Dissatisfied 0 Star
Service
Take out
Meal type
Dinner
Price per person
$10–20

THIS IS ONE OF THE WORST SUBWAY EVER!!! The lady at the front , she literally don’t know how to speak - no customer service sense at all!! She told me you can’t understand what I am saying? Come on please first learn how to behave as a human and then work …. Then I said that’s okay I don’t want it and she said okay …. IF YOU DON’T LIKE YOUR WORK WHY ARE YOU EVEN WORKING? Don’t throw your personal frustrations on the customers

NOT HAPPY! Got home and found a live green bug in my rice bowl..(found it when it tickled my lip) I called in and was informed I can't get a refund but they can remake me the rice bowl... Not sure why I would want it again. PLEASE wash your veggies. I am very disappointed and would like a response back from management.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 2

As with other reviews the staff is very unfriendly. While waiting for my food I watched a lady cleaning...a label fell into one of the containers she just took it out and set it aside. I saw paper towel pieces she used for cleaning laying in another. The cucumbers looked questionable. I went to get a fountain drink only to have something black fall into my cup. And dont get my started on how dirty the counter space and debit machine were.

They get the basics done. Friendly staff and management, in-person building sandwiches works a charm. Place is well-kept and despite all the traffic, they work efficiently. They tend to ignore special instructions on online orders though. It becomes frustrating over time when the staff consistently overlook that part of the order. Otherwise, this place is good.
Service
Take out
Meal type
Lunch
Price per person
$10–20

Rude employees. Won’t accommodate at all. What else to say? Always in a hurry and don’t make a proper sandwich. Surprisingly the staff is Indian, so am i but i hate when people judge us because of people like these. Some individuals aren’t made up for customer services. Like the ones working at this subway. No more support to my community people restaurants. As they are just working to make a dollar, no value for customer service.

Saddletown circle, Subway, It’s not worth it going there you spend 11 $12 for one foot-long and you request 4times to put extra stuff and still you get very light amount basically eating only your bread go somewhere else please
Service
Dine in
Meal type
Lunch
Price per person
$30–40
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Steak & Cheese, Turkey Rancher, Grilled Chicken

Went to order veggie subway sandwich, since i am pure veggietarian, i requested to staff to change gloves since she touched meat in front of me. But she refused to do so. So i insist if other staff member can make my sandwich but they refuse to make sandwich. Very disrespect staff. Garbage service i have ever received. Negative points for service (no service at all).
Service
Dine in
Service: 1

Worst subway ever. Staff is not friendly at all. Do not listen to what customer wants. I asked for the chopped salad and she said they do not serve. I do not know what is her name. I also asked her to grill my sandwich and she rudely said me how could I grill it. Unfriendly staff and the sandwich unit was also not looking very fresh. Worst experience.
Service
Take out
Price per person
$10–20

The lady was very rude to me . She even don't know the abcd of customer service even she was not paying attention while taking my order so i repeated my order for 2 to 3 times .they were just gossiping with each other at the end I asked for a carry bag and they didn't gave me the handle bag they just give me a bag to carry a sub and saidwe only have this if u want then take it
Service
Take out

Garbage service. The girl that works there is unhappy with her job, she look's miserable and the attitude they have the staff is pethatic. I asked what bread options were there, and she just snapped at me. " Here are the pictures you can see yourself." I just walked out. What a rude girl.
Service
Take out
Meal type
Lunch
Food: 2
Service: 1
Atmosphere: 2

Would give 0 stars. Absolutely terrible service, do not recommend visiting
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Green Goddess Chicken, Chocolate Chip with M&M's Candies
Parking space
Difficult to find parking
Parking options
Parking is unavailable

I am a regular customer of this store because I love Subway sandwiches, but today I'm just not feeling hungry and don't want to buy anything but I need to use the washroom badly to pee. The staff said their washroom is just for buying customers. How rude and discriminating! What if my bladder bursts or what if I get UTI? Super disappointed today May 17, 2022 at 8:26 pm.

Friendly staff. Very acomodating and efficient. I have been here for the first time and didn’ saw much of a wait or a customer unhappy. Thank you Jaswinder kaur for preparing the best veggie patty
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Vegetarian options
Veggie patty

I didn’t know the lady name but she was looking old maybe she’s the owner she was so rude, as we enter in store she said “order fast “she didn’t let us think about what we gonna order and said “u can’t refill if u gonna refills i will be bankrupt” if it is like that way then why didn’t u close the drinks. But The ladies who work their are so nice, we appreciate them.

Like many others, I will say the customer service is hit or miss. You are never sure if its going to be just okay or horrible (those are the only two options). Average cleanliness, bathrooms are locked which is annoying, some menu items aren't available at times, in general the chicken, pizza and donair places have equally as good and have better service.

Went in also went on 30ndays ago n the washroom is out of order ot seems to be a comically amoung south east Asians who are new to Canada to shut down the washroom rather than to keep ot clean I had a 12 inch sub n need to use a rest room n now unfortunately I have to look for the nearest restroom sadly I will not dine on ever again nor use this location

I bought 3 footlong subs after that i asked about any kids Sandwich she replied back very rudely “you can’t get anything free here” I didn’t asked for free . The other lady rudely told to me if you want to order for kid you have to come in the line again in a rude way. No manners how to deal with customers. Never ever visit here again
Service: 1

went there and was thinking about my order for 1 minute. the worker was like "you can't stay here" and when I tried to explain I was about to order she didnt care. They also put barely any veggies and meat in your sub and they are always talking rudely. Multiple of these workers are bad at service.
Food: 1
Service: 1
Atmosphere: 1

One of the best locations in Calgary. As someone with food allergies, this location is consistently amazing. Even with other rude customers in line they were gracious and kind the whole time. Literally can't say enough about how wonderful the staff at this location is.
Service
Take out
Meal type
Dinner
Price per person
$1–10

It's a standard Subway restaurant. You can buy subs, salads, personal pizza. Service is about what you would expect. You select a bread, a sub, either get it toasted or not, then choose veggies. Overall experience was well, you generally don't have to wait very long unless they are super busy. You can eat in though there isn't a lot of space

The staff speak with attitude and when I tried to tell the owner to complain about my treatment, there was no care and instead of satisfying me , he started to take his staff's side and yell at me. Completely ruined my day and I am going to complain about that to the Subway Head office and would suggest to open a different location.

Absolutely worst food !! , chicken is uncooked and raw , bread is not fresh, extra cheese not given (paid) . Food is not safe for consumption. These kind of restaurants that repeatedly cheat customers should be shut down by food safety department.
Service
Take out
Meal type
Dinner
Price per person
$1–10

Rude staff They behaved as if I was some homeless begging for free food. Never going back. I was a regular customer, but now nah. Thank You. Please if someone from the management is seeing this, please train your staff about customer service.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10

the workers hate young people and are always in a bad mood. if you hate the job THAT much, quit. I understand having a bad day but it seems everyday is a bad day for them so they try to make other's day worse. don't buy from here unless you want to be served by brats
Food: 1
Service: 1
Atmosphere: 1

The worst service Ive had at any subway, no communication with the customers or myself and throwing the veggies on the sub and throwing them back in the trays. I will never go there again. The older woman working today has a real attitude problem. Get rid of her before you lose all your customers and go bankrupt.

All i want to say it no manners and 0 customer service i paid 8 bucks for bread because first she she said they don’t have veggie patties and after few minutes she said i can give you one so i ended up paying $8 for nothing. So please learn about customer service.otherwise stay at home. Thank you

Worse customer service Just called to make some modifications in my order and girl who pick my call was so rude. While I was talking she disconnected my call when I call again she didn't say any sentence to end the call just said ok and disconnected my call... learn some more ethics please...

Busy location & ladies working here are not happy at all cuz they 've to work more (even min. Wage is 12.20 ) which is not good for brand and owner. Management should hire workers who are willing to work or subway should open other location nearby so customers can get good product & service.

Used this location to cater an event, placed a very large order, and the staff was very helpful. This location gave me a very good deal compared to other locations, will definitely order from them again! Staff was very accommodating to dietary restrictions, and ensured my order was correct.

Horrible customer service. Got a sub delivered and it wasn’t toasted. Had to physically bring the sub in to prove it wasn’t toasted because I was being told “toasted” on the phone over and over. Never go to this subway unless you want something you didn’t order and attitude on top.

Very rude unfriendly staff skinny lady her name is Mandeep Dhillon she is very rude she’s don’t know how can deal with customers I asked her to change my sub bread she is speaking very rude she is touching her nose while she makes sub owner need to review this all comment down here

Great service always fresh. they are polite while talking to customers loved it
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Turkey Rancher, Grilled Chicken

l want to know why the soup was always salty? the chicken noodle soup and broccoli soup. ls there any way that you can tone down the saltiness? please we pay for our food, make your food worth to eat.
Service
Take out
Food: 1
Service: 3
Atmosphere: 3

Dude hire new people ok your staff is disgusting i hope if you want to get a good review next time you work with your staff and give them training for customer service
Meal type
Other
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

The staff don’t pay attention at all. I saw a lady who refill the drinks from machine for more than 5 times ,those ladies didn’t charge a single penny. So basically anyone can get as many drinks they want for free. Great!
Service
Dine in
Meal type
Lunch

Employee by the name of Harman was incredibly rude to my little sister ….. she told my sister to “speak up” and was in a rush to get us out …. If you want subway go to a different location
Service
Take out
Meal type
Dinner
Price per person
$30–40

Worst experience . They are told not to let anyone use the bathroom. Please don’t go there, they would spoil your day out with your friends or with someone who respects you. I literally begged them with my sun as my bladder was about to burst but they won’t open it.

I just came from subway . There was two girls working . They don’t know how to deal with customer . If someone asked for drink . But they said that u have to tell us before . Maybe both are don’t know how to talk with your guests. I don’t want to come here again.

Very rude staff. Don’t know the girl’s name but she served me on November, 20 around 12:52 pm. She needs to learn some manners. I was heading towards my work and she literally spoiled my whole day with her attitude. Zero costumer service don’t recommend at all.

Not really great experience as customer service is not really up to the mark. Today I had thr worst experience. Subway coupon not accepted by a very rude employee and in turn accusing me to be rude. Worst customer service and they deserve to be closed soon.

Worst experience ever staff is super rude .. I hope the manager actually knows how their staff is trying their best to make customers unhappy Still no improvement in service
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Great location and fast service! We walked here from the C Train station but the parking looks pretty congested
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Disgusting they don't know how to talk there mean they need to learn how to treat a person who orders food
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1

There is this one old lady that is very racist especially to students. She makes sure that people don't have outside drinks when their drinks are over priced. Decent food bad staff
Food: 3
Service: 1
Atmosphere: 1

The staff is very unfriendly they don't listen at all ... they don't give attention to customers.. i have worst experience in saddletown cr ne subway i hate it ... never ever visit here ... #evening staff#worst experience #sep9 …

The food was okay. But we found a guy having a drug overdose in the bathroom. When we asked the employees to call 911, it took at least 3 minutes for them to take us seriously and actually call them. No idea if the guy made it alive.

Aren't you guys supposed to change gloves after making a sandwich. I saw the team using the same gloves, picking meat, and veggies. It's hardly not recommended for SIKHS
Food: 1
Service: 1
Atmosphere: 3

Worst experience and I have order veggie patty footlong but they did not add the veggie patty
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 2
Atmosphere: 2

Totally rude staff. The aunty with black wrap on her was totally rude. I dont know why they hire her. she dont know how to behave with customers. she was way too to rude. Its my 4 time with her with poor customer service.

They’re very stingy on toppings/sauces. I had to ask for extra everything and they just add one line of sauce or only 2 pieces of veggies.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Totally disappointed by the customer Service, The lady working in here is extremely rude . Never going to visit this place again because of such staff working in here. I wish if i could give a zero star. ‍♀️ …

Employees couldn't really understand what I was saying getting things wrong. Also didn't trust me at all on my coupon. After eating I also got a stomach ache. Also I feel like they had raised my bill on me.

Very Bad customer service.Even Don’t have manners to staff how to take the order from customer. They all are look like they don’t wanna work there.
Service
Take out
Meal type
Lunch

Very rude and unfriendly staff specially middle aged lady. Pathetic service. Don't go there. Subway should cancel their franchise
Food: 3
Service: 1
Atmosphere: 1

Worst Customer Service… Zero Star, Unfriendly. They Are making Fun of Customer in Punjabi Language. Please Avoid this location.
Service
Take out
Price per person
$10–20

The MANAGER is soo rude she donot even listen what someone is talking. I think this aunty she is not capable to become a manager she should get some training how to talk and listen

Old lady is very rude, worsts customer service, no washroom to use Please don’t go their let them change their attitude
Food: 1
Service: 1
Atmosphere: 1

Worst employees, freaking rude workers. Shows attitude to customers for no reason. Employees need to be trained before employed or else business will be closed soon

Rude staff, wouldn’t let me fill up my own water bottle with water. Wouldn’t even let me use the washroom without buying something. Do not accommodate at all.

The ladies at this subway are so awesome and friendly, know my order before I even speak. They are very attentive and provide great customer service

Worst subway ever. Unfriendly staff , they don't listen to customers properly . They talk very rudly.
Service
Dine in
Meal type
Other

Worst service ever!! The lady who's working at the front with the name tag Jaswinder was so rude. She don't even know how to treat their customers.

Very rude staff, I wouldn't recommend this subway. Better to be hungry than eat here.
Food: 1
Service: 1
Atmosphere: 1

Worst customer service, The girl working there don’t know how to communicate with person, she was so rude. Will never visit here again.

Very rude employees. They even don’t know how to treat the customers properly. The customer service is zero. Never back to this subway

Old lady is very rude we entered in subway she didn’t give us time to think and said u guys are ordering so go if u not go outside

Best customer service and food by Nil, Jaswinder and Surinder. So happy to talk with them, they are polite and respectful.

Don’t waste your time in this subway, staff is not friendly at all. They think we visited here for just time pass. More

Good food, clean restaurant. Everything you want in a Subway.
Food: 5
Service: 5
Atmosphere: 5

Extremely rude manager, basically pushed us out of the store. At least talk with some respect?
Servic…
More

I don't like the food service also the stuff i really rude
Food: 1
Service: 1
Atmosphere: 1

There was a old lady she was very rude. When we entered the subway she treated us different from others.

Good customer service by Jaswinder. Always very polite and attentive.
Service…
More

very rude behavior of girl who gave my order today. they are not friendly at all.

Both washrooms are not working!! Just an excuse. Do better
Service: 1

I will never go there again in my life …. Really bad customer service

The ladies were rude and mannerless. Also zero customer service.

Old lady is very very rude She was not respectful towards us.

Wish I could give zero. Very rude employees.

Hair in my food …
Food: 1

There is old lady. She is very rude