Made an order through the app. Picked up the sub and realize later they had forgotten to put cheese on it. Called in to let them know for no other reason then to just let them know they made a mistake. Lady was very pleasant and offered to make another sub for us. Went in without any issue got the new sub (which she made in front of me) and was very happy with the experience. Obviously it would be better if it was made right the first time but the five star review is for how good the food was and how professional they handled the complaint. Will definately return to this location. The app needs to have a plan ahead function as you aren't able to put in an order unless they are open. Not sure why I can't put a order in so that once they're open they can make it and I can come get it. Similar apps have this function at other restaurants and makes things very convenient then having to wait for the store to open to put in my order.

Ordered via Skip for pickup. The person who made our sandwiches mixed up the order and put the wrong toppings on the wrong subs. Additionally, my husband ordered a footlong steak & cheese and it barely had any steak or veggies on it (they were the wrong veggies too) but everything was so skimpy that you could see the bread through the toppings when you opened the sandwich and at least 1/4 of the sub was just plain bread and had nothing else. Also one thin strip of mustard. The sandwich was awful tbh. We would not suggest this location to anyone after our experience and seeing the other reviews. Fwiw, it was dead/empty when my husband arrived, so I don’t even know that they can say it was because they were super busy….just seems like incompetence and poor service. Really disappointing.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Not impressed at all, spent $32 on 2 foot longs and a 6 inch (nothing else) and all were not great especially the 6 inch pizza sub was so spicy I could not even finish it and I love spice but this time I ordered without any hot peppers or salt and pepper added (which was def not added without my knowledge) and my mouth was literally in on fire. I even had 2 other people try just in case my taste buds were off and they said it was almost like they added hot sauce. Called to let them know and it immediately disconnects you, how convenient. Sad you cannot even go out for treat nowadays.
Service
Take out
Meal type
Dinner
Price per person
$30–40

Would appreciate if the employees don't have to be asked multiple times to add sufficient toppings. For a foot long veggie, I was being given 6 leaves of spinach, 4 cucumbers, barely any olives, or green peppers. Can give my business elsewhere if this location is not appreciative of it. Revising my review from 2 stars to 1. The lady Jaspal working there is the absolute worst. She is so stingy with adding veggies as is she brought them from home and is paying out of pocket for those. "Sandwich Artist" didn't even have the paper they make the sub on and the sandwich was thrown on to the wrapping paper.

Sitting here waiting for my catering order, which was supposed to have been ready for pickup 45 minutes ago, is the reason for this would be 0 star review. Sure, forgetting is a human mistake. But I put in that order two weeks prior for a specific time to ensure a party was catered. And I called several times the morning of to confirm my order, to no answer. "I'm sorry" doesn't cut it, especially since there was one customer in the restaurant. It wasn't busy at all. Absolutely appalling.
Service
Take out
Price per person
$100+
Service: 1

They were out of pickles, out of herb and cheese bread, and out of honey oat bread. I didn't even go there close to closing, it was 8 pm.. I've never seen a subway run out of one thing let alone 3 different items. Also the lady serving me at first just dropped her gloves and walked away from me as soon as it turned 8. Why did you even start serving me if you were 1 minute from being off? She put lettuce on my sub and then walked away. Even the other staff member was visibly angered by this. I will not be back to this subway.

THERE WAS LADY AT FRONT , don’t know how to talk with customer. NO CUSTOMER SERVICE AT ALL. I did order online and I just got very small foot long nothing in their properly. TOTALLY DISAPPOINTED BY THEIR CUSTOMER SERVICE AND SHE SHOULD NOT IN THE STORE UNTILL SHE KNOWS HOW TO TALK WITH CUSTOMER. My MONEY IS WASTE , I am regular customer but I will not go back because of her bad attitude and very less veggie in my foot long.
Service
Take out
Service: 1
Atmosphere: 1

I've never went to a subway and been so unimpressed. The portions are completely off from any subway I've ever been too and the quality was really off. Not to mention the staff was rude and wanted to charge extra for everything when they put a TINY bit if lettuce on a foot long sub. Also be ready to be disappointed if you get the 7 doller wrap, I was shocked at how little you got for what you pay. Over all save your money or get ready to be disappointed.

Very unprofessional. Lady was washing the floors 2 hours before closing time with costumers in the store.The floor was so wet everywhere, my kid was able to slide on it. Also, first time ever I was not able to get the sandwich (tuna) I ordered because she did not have it written on the kids menu. This has never happened to me at any other location anywhere in Edmonton. I just walked out of there and will never be back. Very disappointing experience. :(

Just an idea for the owner...maybe shut off your skip the dishes or whatever service you use for delivery when you have 1 worker. I waited 15 minutes and then left without being served, when I was the only person in the store as your single worker slowly took her time making skip orders. Not only did you lose my business but the 2 other people who came in and left. Great business model. I'll drive the 10 minutes to go to a different one in the future.

Worst Subway ever. Could have made a better one at home. Lady at the counter does not even know what customer service means. Non-fresh not enough veggies (requested twice to add more, all I got was a weird stare) Got only 3 tomato slice, 4 cucumber slices and 6 spinach leaves in a foot long. Also, you’d probably need a magnifying glass to find if there’s any sauce. Not recommended at all, there’re plenty good subways within a mile distance.

Great location, very friendly staff, they were very accommodating when I asked them to change their gloves to make my daughters salad because she has coeliac disease. However I would not recommend this to people with coeliac disease as they do touch the bread and then put their hands in the vegetables so I won’t be going back there again for food for her. However they were very accommodating with what I asked them to do.

I visited this subway near about 15mins before closing time and the staff who was serving us was good but the other staff name Gacery I believe was very rude she had an negative attitude which was not comfortable at all. I understand people get tired working all day but if this the attitude staff want to carry for their customer they should probably take a day off or not work at all. Was not a good experience.

I have visited this place a few times out of convenience. But the costumer service is by far the worst I have experienced. The one lady here is so rude and entitled doesn’t care for the costumers at all and they don’t care how your sandwich turns out. WOULD NOT RECOMMEND COMING HERE. Unless you want to your day ruined lol.
Food: 2
Service: 1
Atmosphere: 1

My first and last time visiting this place. Seems like a lot of the "good" reviews are bought. I ordered a large wrap, and this lady literally put two pieces of spinach, 4 olives, 2 banana peppers. I was honestly just dumb struck with the amount of veggies I was getting for the "large" wrap I had ordered. Save your money everyone and order somewhere else.

Worst customer service I have faced ever. If I would have option of No stars then I would have chose that. Employees were so rude and they messed up all four of my sandwiches. Never going to that store again.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

The cucumbers were roten and she put them on my sub I ask for her to take them off... she did in a huff... and put them backto use again..... her shirt was covered in mayo and very dirty pants.... was so gross I will never go there again.... she was so rude!!!!
Food: 1
Service: 1
Atmosphere: 1

I love this location! Extremely helpful staff. I wanted to use a coupon I've received in the mail,some toppings would've been an extra charge. She was nice enough to mention a different way I can make my Sub and they don't cheap out on the toppings. I even got a drink with it! Thank you muchly! I appreciate it♡.

Dont go here, terrible subway. The last 3 times I've ordered through the app, they barely put anything on the sandwich. I had 4 jalapenos on a foot log. I've tried putting double toppings in the app and it didnt work. So I put a comment asking for more as well. Got even less.

Great service with suggestive selling , neat and clean , in app. Buy one get another 50% deal not workin
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Veggie Delite

Very poor staff members, no knowledge of how to perform their jobs properly, the staff charged my family for 5 subs, but only packed 3 in the bag, and once we arrived home, they would not admit their mistake! We would not recommend this business to anyone !! …

Ordered 2 vegetarian sandwiches, I ask many vegetables extra, but see was putting extra as just 2 spinach leaves. When eating sandwiches fills like just eating bread, nothing else.
Service
Take out
Meal type
Other
Price per person
$10–20

Worst subway. We order green goddess subway but it doesn’t have enough veggies in it. Bread is dry. Not enough sauce in it. Very disappointed.
Service
Take out
Meal type
Brunch
Price per person
$10–20

Cannot give less then one star... but I prefer giving no star at all... really bad subway... no veggies, even the six inches sandwich was really small and the bun was so hard that it was very difficult to chew... the lady who was making the

1st time ever I went to this subway and was so impressed with service, cleanliness and the maticulous work. Now I've seen some negative comments about this location but I had an entirely different experience. As a matter of fact it was the

Very poor customer service... i wanted to speak menedger about the service i think its just waste of time... two filipino ladies working one has really good attitude Jasmine other lady Pey or Fey her name shes rude.. if u ask them change

We order from here on the app all the time and have never been disappointed. The staff always make our orders correctly and quickly! if they are out of something they call and offer alternatives instead of just changing things.

Very rude staff . Asian lady so rude . Plzz don’t go there Worst subway They does not know What is the customer service? How to talk to customer
Service
Take out
Meal type
Brunch
Price per person
$20–30

Great service.Staff is very kind.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Veggie Delite

Don't order online. Waste of time. Just order food in person if you want it at a certain time. I'll pay extra to not use subway app coupons. They treat you way worse than in person customers

We ordered a party platter and cookies and everything was DELICIOUS. Everyone enjoyed their sandwiches and the cookies were devoured. The staff are very nice at this location.

I like this subway very much the staff is very nice and very friendly. I visited it many times as this is close to my home the staff gives exceptional service. Just Excellent

I got food poisoning from this place. Thanks subway, now I’m sick away from work because you can’t store vegetables properly. What a joke. Go somewhere else to eat. More

Hi I ordered veggie delite sub 12" and the lady put all veggi like 6" I had second time experience with same lady I think location employee need some more training.

Got extremely sick the morning after, something wasn’t right. Bad meat maybe ?
Service
Take out
Food: 1
Service: 4
Atmosphere: 4

Update Oct 2023: still terrible, but thought Id see if it improved. Worst Subway ive been to. My last skip order was cancelled by the store. Go elsewhere.

Got a sub today, Canadian club, the workers are great and the sandwich artist has the mayo/mustard ratio on point! Best Subway in town More

They don't deserve any stars. Terrible service and will not honor their own subway coupons. Lamest excuses why they won't. More

Filipino girl working night worst experience i ever had
Food: 3
Service: 1
Atmosphere: 3

lettuce was dead , toasted bread was like rock hard. was not a good experience.
Food: 1