Subway is a Sandwich shop located at 1802 Nacogdoches Rd, San Antonio, TX 78209, United States. It has received 232 reviews with an average rating of 3.9 stars.
Monday | 9AM-10PM |
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Tuesday | 9AM-10PM |
Wednesday | 9AM-10PM |
Thursday | 10AM-10PM |
Friday | 9AM-10PM |
Saturday | 9AM-10PM |
Sunday | 9AM-10PM |
The address of Subway: 1802 Nacogdoches Rd, San Antonio, TX 78209, United States
Subway has 3.9 stars from 232 reviews
Sandwich shop
"I went to get two sandwiches a little after 2 o'clock"
"About 20 minutes ago my grandmother and I came to this location and received some of the worst customer service"
"Easily the best Subway I've been too"
"First time eating at this location yesterday for lunch"
"Two Live rats where in sticky trap, by the drink dispenser, when I came to pick up my order"
I went to get two sandwiches a little after 2 o'clock. The sandwiches where made to order. All was going well until it was time to pay. Apparently the computer system was down or acting very slow as far as I could gather from the young man behind the counter. I could not use a credit card. I did not have any cash on me so I said that I would drive to the nearest ATM and be back. I returned with the money. No discount of any kind was offered or implied for my inconvenience. Yes, it was real inconvenience. Come on Subway get with the program of customer service. Give your employees a little more training and autonomy. This has left a not so good taste in my mouth for Subway. Despite the service charge for using the ATM and the lack of any discount, I'll not be back nor recommend this Subway. Coupons in the mail aren't going to help this one. In closing, he didn't even give me a recipe. It's not the end of the world, but you dropped the ball big time because I was not the only one being inconvenienced at this location today.
About 20 minutes ago my grandmother and I came to this location and received some of the worst customer service. The two gentlemen working were anything but, they were very rude, especially to my grandmother, even shouting a very stern “welcome in“ to the customer behind us, just to show his frustration that she decided to dine there today. The food was ok, The only complaint being that my grandmothers sandwich bread was tough and they put a little too much sauce on her sandwich, the food was fine otherwise, but I definitely did not appreciate the attitude of the gentleman working towards us (and their attitude towards all the customers tbh) some of the worst customer service I’ve ever experienced
Easily the best Subway I've been too. I always order in the evening and the Evening staff is always nice and on top of everything! I normally order online and even when I show up early my food is ready for me. And they've never shorted me or my wife on ingredients just because we order online, truly amazing evening staff, keep them, cherish them, and tell them they are appreciated.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Tuna
Parking space
Somewhat difficult to find parking
Parking options
Free parking lot
First time eating at this location yesterday for lunch. A woman and man behind the counter, didn't see their name tags, but the man was grossing me out extremely bad. He was making everyone's sandwiches and she was the one handling the register. They both had masks on, BUT.... the man kept touching and adjusting his mask with his left glove hand and then proceeded to touch the food and sandwiches with that same glove hand!!! Very unsanitary!! What's worse is that you could visibly tell his mask was wet towards his chin area....never eating there again.
Two Live rats where in sticky trap, by the drink dispenser, when I came to pick up my order. I pointed the live rats out to an employee. Instead of apologizing the employee said “I ain’t gonna touch that”.... another employee ended up taking care of it.. Apart from being gross those traps are extremely inhumane. I was not offered a discount or refund for the food (I had already paid through the subway app). I was also never offered an apology. Do yourself and your health a favor- go to thunder clouds subs across the street.
I gotta say that the 3 guys working today are an awesome team, customers never stopped coming in and the line was still moving pretty fast, there was a couple times though when the sandwich prepare, which was preparing the meat, jumped over to the vegetables and was grabbing the vegetables with the same gloves he was grabbing the meat with and that just worries me for cross contamination. Other than that, these dudes rock.
Kaitlyn and Trey showed exceptional work ethics and patience while dealing with me during a period of severe sleep deprivation. Their calm and collected approach, coupled with their wit and humor, kept me engaged and alert, despite my exhaustion. Their professionalism and unwavering patience guided me through the darkness of fatigue, leaving me in admiration of their grace under pressure.
Understaffed. Everytime I go in it takes forever to get one sandwich. And I never see the same people. There's always someone new. Which would be fine if they were trained to move faster. Why would you put a trainee with one other person on a Saturday at lunch time? Needed another person to help pick up the slack. Took 40 minutes in line to get my sandwich
We get our order wrong 100% of the time. But the quality is typically good... If you like toppings you didn't order or go without ones you did.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Features
Dine in: Yes
Outdoor seating: Not sure
Takeout: Yes
Delivery: Not sure
Curbside pickup: Yes
Require masks to even enter. Dont remember a dr or nurse working there to give you medical advice.... even the mask boxes indicate they will not prevent viruses and airborne pathogens from passing through the cloth. So NEVER again will I get a subway sandwich from mask peddling and paid pedofile actors sandwich shop.
Today after years of coming to this Subway was one of the worst experiences I've ever had. I brought up a mistake and they tried to make it like i was wrong, then when i proved them wrong they got extremely rude. Manager fixed issue but there was no manager on duty. I will go back but not with those employees there.
Meh...it's probably no fault of their own but subway has been sliding for years. Remember a few years back when it was exposed they were putting TERRIBLE things in the bread. Something used to make plastic. Yikes, I think that hurt Subway a lot. A lot of sandwich shops like Firehouse have really become popular.
They were closing in more than 5 minutes and we had already been in there since 9:50 but they still wouldn’t make 7 sandwiches for us. I would’ve been fine with this if the guy didn’t slam the door shut and lock it as I went out. Terrible customer service. This was on a Friday night.
The customer service in this location is excellent. I did an online order that had items that I didn’t add, I went in and I was immediately acknowledged and a sandwich was remade for me with a smile. The gentleman was very pleasant, and a great asset to your company!
Was my go to spot but sorry. Cant rely on yall to everthing. Had to take home a salad with no dressing on it cause you didnt have it andno compensation was made up for that inconvenience witch makes me not wanna go back, andnot to mention i go there all the time
Always order my own custom sub...one day it will be on the menu!!! But overall good food like that they make it front of you and it doesnt take long. But bring back my blue bag sun chips dammit!!! LOL...but still my go to place for the beast of a sub i order.
Bruh they got this energy drink there all natural and I think it's the best I've ever had gives out moderate amount of energy plus taste like water downed juice which I like not too sweet or sour perfect blends goes great with a hammy and cheese sammwhich
6 in steak and cheese Portion of steak very small, veggies were also not the best. Looking like subway is being added to my list of places not to go too
Service
Take out
Meal type
Lunch
Food: 3
Service: 2
Atmosphere: 2
I ordered 2 sandwiches here on postmates. I received only half my order. When I contacted this shop they did not care or bother to try to fix the situation. I feel absolutely ripped off. I would not get postmates or uber eats from this location
With this specific subway make sure and get here 30 minutes prior to closing because they will lock the doors up to 30 minutes prior. They will keep all lights on and hide in the back and not ach knowledge you. I’ll be suggesting on google
Best subway hands down, everything is always on point, clean environment, friendly staff, and they usually get stuff done quick, they can have a line out the door and they still manage to get everyone taken care off very efficiently More
For the first time I tried the buffalo chicken and was very impressed. Saucy, spicy and extra jalaps. Great for lunch break. Short handed during lunchtime, suggest ordering on line or call it in. Regardless, it's worth the wait
The customer service at this location is so good I will drive past a closer location to come to this one! Is always soooooo Clean and they have 100A+ health inspection! My husband and I go every morning during the week.
Friendly staff but wait times during lunch are terrible..why they complete the online orders BEFORE helping people in the store in person is beyond me..good place to eat if you have 30 minutes to wait for a sandwich
Went to this location tonight after a long flight in San Antonio Texas . It says the location don’t close until 10 . I was pulling up at 9:40 and the worker cut off the lights and sign . Horrible experience !!!!!
I have other subway's near but this one is my favorite. Is almost in a small little mall that seems like you're in a country site. The people there are amazing and the place is always clean.
My wife was craving a traditional sub and was very happy
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
If you can’t say something nice, then say nothing at all. Skip this location and go across the street.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Thanks for the friendly service and fresh food.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Horrible place, employees acted like they hate their jobs, soup was so watery thought I ordered broccoli water. Thought it was an upscale Subway but it was far from that.
I thought it was good for the first time in the middle of the day before the end of the day.. The subs were okay with me, but the service left something to be desired...
4 stars because of the wonderful customer service. 1 employee and she took care of lunch rush with a smile. Sure I waited a little but the great service made me happy.
Very busy with only two behind the counter. They worked great together to push customers through at a good pace.
Food: 5
Service: 4
Atmosphere: 5
Best subway in town. The girl who helped was very polite and made a great sandwich
Service
Take out
Meal type
Lunch
Price per person
$10–20
Went for a late dinner. Only one guy working, he was very friendly and made our sandwiches quick but put them together nicely and with care. Very clean inside!
Great service,tasty chicken bacon ranch sub.the store needs a good cleaning.the bathrooms were very dirty.
Service
Dine in
Meal type
Dinner
Really great Priscilla made me a good flat bread sandwich, got my granddaughter some potato soup, over all a nice lunch without breaking the bank,
I ordered 2 foot long spicy Italians and I received 2 foot long roast beef! Your job isn't difficult at all! NEVER going to this location again!
We go often so when we go they ask the usual. Lol. Very nice young men working there very courteous, respectful. And great food. Very clean.
Whenever I decide for Subway, I drive to this particular spot. They are always so nice and funny. Very precise and produce is never "off."
Love the subs here this is the only subway my lady and I come too. Bread seems fresh soft. Ask for Courtney or Zoe for a good sub
I went on my lunch break so I was in a rush. Chris is the fastest kid alive. Really helpful and welcome. Thanks for everything!
This is the best Subway I've been in. The manager was very friendly and all the employees were fast. The store was clean, too.
One of the cleanest Subway's I have seen. My sandwich was delicious and the veggies were very fresh. going back to this store!
Employees are always friendly and welcoming. Food is always fresh and delishous. Strongly recommend to friends and family.❤️❤️
Dirty restrooms no sweet tea there was no soups
Service
Dine in
Meal type
Lunch
Price per person
$20–30
I came in during the busy lunch hour and the team was professional and fast and got my sandwich out in good time. Good job!
Some of the freshest looking/tasting ingredients I've ever had at a subway and the customer service was just right.
Don't eat it places that sit there and promote dadgum freaking athletes that don't respect our country or our flag
The meatball sub is still my favorite
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Quiet, intimate Subway. The staff is always friendly and the line moves fast. Great little neighborhood Subway.
Place is clean.friendly staff,only problem is the wait during lunch hour.but overall everything is good
Second day I go there and only one employee and long line of customers. I won’t return again
The young men working at this location are very nice and make a good sandwich. Impressed.
Meatball subs are not always available, even if there is an hour or two of service left.
Huge line of customers and the two girls working cleared it in no time. Great teamwork.
Have never been disappointed by quality of food or of service! Both are excellent!
Waited in line for 20 mins while employees were not serving customers in line.
I didn't eat here but I like subway. The new rotisserie chicken is fantastic
Nice, clean, spacious, but they do not have veggie petty option on menu.
Typical Subway. Restaurant has a remodeled look and a mediocre sandwich.
Didn't used to like Subway but it has changed and its subs are great!
I've had the steak and cheese at other subways that tasted better.
Grand Central Station.....city of the people, city of excitement
Restaurant didn't have many options or condiments for sandwich.
This is great spot to eat i love subway they are very friendly
Very friendly staff and our sandwiches were really delicious.
Always great food. I drive here over the one on Austin hwy
It close to my supermarket. So I'll eat before shopping.
Nice quick service. Friendly employees. Fresh veggies.
Chicken always cold when it's supposed to be warm....
Too slow at lunchtime... always understaffed. …
That meatball marinara HITS. Oh it's all so yummy.
Clean llace to eat a reasonably priced sandwich.
Great service, I'll recommend anybody or anyone,
Great service and food was delicious and fresh!
Good location. Plenty of parking. Safe Area.
Great sandwich for lunch and speedy service!
This location is closed since 3 months ago.
My favorite salad is the chicken & bacon!
You always know what you're going to get!
This Subway always delivers on quality.
Fun and engaging staff! Good sandwich.
one of the beat subways I have been to
Great healthy food on a college budget
One subway all subways not much to say
great service and friendly personnel
Becsuse it was not me who went their
Great food, terrible location.
Serviced and food is horrible.
The amount is less every time
Great service and great food
Slow inexperienced employees
Loved there Great Service!
Try the pizziola chicken
Always great service.
Did not go there
Very good
Good food