I am very pleased with the customer service in the Romford branch; me and my community carer go in there to just chat sometimes. They NEVER pressure you to buy anything they are just kind hearted people doing their jobs. They are worth the full five stars. We get carried away talking to them and they don't mind.

I visited the Romford store today with my Daughter and cannot Thank the Manager enough for her help and assistance. We received a warm welcome as we entered the store and the whole team were very friendly ensuring a superb shopping experience. The Romford team sparkle as much as their beautiful gems!

Ordered some very pretty earring for the wife on line . Was thanked for my order and was advised all along the way of despatch details and eventually the time to collect from Romford store.very impressed with service and the polite efficient staff at the store and will certainly visit again

I come to visit this shop with my service user because he loves looking at the crystals figures on display. And also a big thank you to Tracy and her team in which all the staff members makes my service user feel welcome and spending time talking to him and also answering his questions.

Ordered my item online and was ready with 30 minutes. The lady in the shop who also put my items together was very friendly and greeted me as soon as I walked into the store. Which was clean and bright. In and out within 5 minutes but exceptional service

Even though I poped in at the end of the working day both ladies that work there were very patient and kind. They helped me to choose and I bought a lovely gift for my sister's birthday from the shop. Excellent service!

I love the products in this shop. The service is good. Shop presentation is welcoming and well stocked with good prices and generous offers to choose from. Hard to leave empty handed:)

Nice layout in the shop. Helpful shop staff. Have not bought any items from the shop but have used the online shop. The items purchased are very good quality.

Really helpful staff. I made a return of unwanted present and staff were great. Spent a lot of time helping me chose something else.

I enjoy shopping in the Romford store it is small with very attentive staff along with beautiful pieces of jewellery on offer.

Want to tell about assistant manager Lisa , she is just a amazing person. Wonderful customer service and well organised.

Brought my wife lovely necklace an earrings lady served me was lovely and very help full

Easy website to navigate.. Just a shame can't visit shop in person

Very small place with difficult to see the Show case properly.

A very polite girl served me. Stunning jewellery as usual

Was able to exchange gift without any hassle - thank you

Always find that certain special piece I'm looking for

Very good Customer service, Small shop but nice

Great shop everything the wife needs in 1 place

Bought a bracelet. Got a very good service.

Staff very kind, quick and reliable.

The Romford Swarovski shop is great.

Nice products and accessible prices

Too many staff, a bit intimidating

Staff is excellent really helpful

Very sparkly lots of choice

Lovely customer service

Nice store and staff

Stsff so help full

Excellent service