We walked in on a quiet Monday evening... There was only 2 people on the floor and 1 customer. Me and my partner walked around the shop for a bit looking for something... The staff never grated us or asked if we were looking something special, after being on the shop for 5 minutes, a group of friends (Chinese) walked in and the staff rushed to help them. We inmediatly left the store. I don't think this is the appropriate behaviour of the store staff as everyone should deserve the same experience. Never again as the staff is only interested in selling products to a wider market (Chinese)

Very disappointed. I spent my lunch break looking for a gift, only to get to the register & have a smaller item than displayed/sold to me brought out... & told this was the item I would get & the one I chose was only available as a set! Advice I received was pretty much "too bad" followed by blaming the christmas casuals for the error... incredibly unprofessional & a complete waste of time!!

It is a delight to shop at Swarovski Emporium. I am always greeted with a smile and offers of assistance - which is helpful when I'm stuck with what to buy for gifts! It is always my first place destination to buy gifts, and I often send my partner there with a list of what gifts to buy me too! Thank you to the staff for always patiently and warmly serving me. Keep it up!

Just visited the store and one of the staff is very rude to me. I want to try the set of ring. But they only have the smallest size. I said I want to try them but the staff feels annoying about me and didn’t feel like to take that set for me to try on. She put the tray so hard on the table show her uncomfortable attiude. Just walk out and never comeback. Rude staff !!!

Not happy with service from asian girl. wouldnt stop talking to her friend. Than did not know how to do part payment as we were purchasing the gift by my daughter and I. My daughter had to end up paying as i was digusted and walked out.

Loved it. Very nice staff. Loved every second thing I would see. It was difficult to choose just one set of jewellery as there were so many amazing options.

The staff are so lovely. They helped me find a beautiful gift for my mothers birthday and were kind enough to hold it for a while. Thank you once again xx

I love how employee took a quick scan from your head to toes to see if you are worthy enough. Then she rolled her eyes. Terrible services.

Couldn't fault this store. They are always so accommodating and helping. Got a good range of stock as well.

Nice and tidy inside. All SA are polite and willing to help. Huge range of products, too. Love the store!

I had a fantastic experience shopping for my new watch. Very kind and attentive staff!

Staff seemed friendly although didn't say hello until I asked to purchase something.

Great customer service, ask for Nigel, he is really helpful and polite! Awesome guy!

Best gift for any woman to get Swan Swarovski but it should give us 30% discount

Helpful and friendly staff, great service and delightful shopping environment.

Fantastic attentive staff! Ready to help at any point. Extremely well cleaned!

Really bad customer service. Not allow customer to try on. Ridiculous！

Prices are extremely good. Staff are friendly, responsive and quick

Lovely staff super helpful with choosing presents

Wonderful, helpful & very patient staff member.

Worst customer service. Never going back again.

Staff are always helpful and friendly here.

Excellent collection and helpful staff.

The service of staffs could be better.

Friendly stuff and very clean showroom

Love this shop and my purchase

Great customer service

Amazing Experience

Not professional.

Great location