WORST CUSTOMER SERVICE EVER!!! I went in to get some birthday candles and I asked if they sale plain cake boxes as well. Apparently they are not for sale and she had only big ones. Because I asked for a smaller one, she got me a pack left from Christmas and she changed me £15 for it and 2 numbers. When I wanted to return it after a very short time (not even one hour),she said that it’s not possible because of covid regulations when nowhere this rules are applying anymore. I want to mention that I paid cash, so because I touched the pack(I have not opened it!) she was vulnerable to get covid from me but not from my money!!? I asked her why she is not wearing a face mask if she is so afraid to catch covid and she said that she cannot because is to hot for her to wear it all the time. She just refused to get me the money back with this stupid covid excuse which she will probably use for another few years!!! I am not going to step in that shop ever again!!!

DO NOT BUY from here! An absolute joke. I bought 6 balloons for a birthday and 5 deflated in just a few hours, didn’t even make it to the bday. I came back to tell them, but I wasn’t too welcomed and basically been spoken to like I was stupid and never had a helium balloon before. As soon as I mentioned “reviews”, they refunded a part of my expense. No apology, nothing. Think about it, 32£ for 6 balloons that don’t even last for 12 hours.

Very disappointing - buttercream had started splitting as though it had been in the fridge for a few days already before purchase & the cream was sweet but zero flavour (it was supposed to be chocolate flavoured). I don't think they use much chocolate, if any, maybe just a colouring & sugar. Also the cream tasted stale. The only good thing was the sponge that was soft in the middle but hard on the outside. I won't be buying here again.

This is easily the tastiest cake ive had. Bought a cake for the second time for my daughter's birthday, and again, it had a simple albeit beautiful and carefully made design. It was fresh, baked to perfection and not too sugary. I've had guests call to ask where this cake was made. Thank you for such a nice , simple and delicious cake. I will be ordering all cakes from here from now on.

I ordered cake from US, through WhatsApp. They were very helpful for me through the cake ordering process By sharing different cake images and patiently clarifying my questions even during their non-work time. My family in UK loved the cake. We are very happy about Sweet Success Cakes and work absolutely place an order through them again. Very thankful for their help!

Went in to buy some balloons. Apple pay wasn’t working & there was some problem from their side with the reflection of transferred payment. Kept forcing me to pay twice instead of being helpful. It reflected in a few minutes in their account but I was very disappointed with the attitude overall. Would rather walk all the way to card company than go to this shop again..

If i can give zero stars ... this is also too much for this place... cake taste aweful... Wat a waste of black forest... Ruined my daughter b'day. Wen i complained they dont want to know it. The old lady is totally @#$%###¥. Plz try some before you buy and keep the receipt... Rest good luck if any one shopping there.

When i have oderd cake ita says fresh and they sand me frozen cake and message on it cut the cake after 1 hour. My point is very simple if the cake was frozen youl can called us so i cud straight away cancel it and order it from somewhere else... Guys this is really not fair when ur menu says fresh cake.. Very very disappointed

I ordered a fresh cream cake for my brother's birthday and it was the worst cake I have ever had in my life. It was like eating ice cream because the cake had been put in the fridge for too long. I would not recommend getting a cake from this place. I don't even think it was freshly made.

Bought two slices one chocolate fresh cream and other butternut scotch , butternut scotch slice feels like not fresh and it was very hard,chocolate slice was ok , so all in all 1 star , rival Jacobs on hounslow east station much better and prices are less sweet success is expensive .

Amateur bakers selling cakes which are waste of your money. Absolutely the worst cake I had ever tasted and served to my guest. The worst is that they say it is fresh but the cakes are a days old. Do not enter this shop even if is last resort

I have no clue why there are even bad reviews because they are amazing! They're definitely our go-to for special events and the old lady working there is always down for a conversation. Their cakes are incredible and good value for money

please just talk to the older lady, make sure you explain exactly want you want, and shes more than happy to assist, my cake was exactly what I wanted, it went down well with all the guests, thanks to the her efforts

Very happy about the service provided, being a family run business you can tell each cake had it's own special touch, highly recommend this cake shop. The customer service was great we even had a nice little chat

Amazing fresh cream cakes, perfect sweetness, lovely fluffy texture just everything you want from a cake! My go to shop for all occasions! Great service and excellent value for money. Highly recommended.

I bought cake Sunday 1st December 2019 just before they close, The cake was not fresh, very dry, fruit on top wasn't decorated nicely it was a mess , I wouldn't recommend at all

I bought cake for my husband birthday the old lady sell me a cake and said it too fresh they bake every day fresh cake was rubbish cake was too old hard from inside

I ordered a cake on the 09 December for my friends baby shower. The cake was delicious. It was vanilla with fresh cream. Well done …

We ordered Baby shower cake from the shop. It was too good, great taste, well decorated and exactly as we wanted. 5/5 from me. Must recommend!!

I ordered a cake for my birthday! It was delicious and worth buying.It was affordable and fresh. I would definitely buy cakes from there again.

My husband bought 2 slices yesterday it was not fluffy at all and was stale. The quality of the slice was really bad. We won't buy it again.

Ordered a cake for my muma birthday, they completely got the shape wrong. It was not. Worth the amount they charge for a bespoke cake.

Stunning cake for my sons birthday, been a customer for over 20 years and have always received great cakes and great service!

The cake was not well cooked, the sponge was not fluffy, it was like cutting through though bread. Not worth the money.

I have been going to Sweet Success for 17years now. It never fails. Fresh cream cakes all the time.

Thank you very much for Birthday cakes .There looked lovely and taste so good.Thank you so much.

Greats cakes, great service and good value for money. Always ready to accommodate for you.

The birthday cake was amazing. I have some fussy guests but amazingly none complain …

Lovely cakes and service always. Especially like the fresh fruit icecream cakes!

Great service, ordered a cake for same day and it went down great. Thank you :)

The cake didn't taste fresh and it also had a chewy texture.

Rubbish cakes old and frozen just waste of money

great cakes and services better then cake box

Friendly and cake tastes nice. …

Don't buy from there! Worst cake ever!!!!

It good sweet success cakes From James

Nice cakes but lacks a bit in variety

the cake are bad , not recommended

Bad customer service

I like this cakes

Perfect cakes

Nice cake