My medicaid insurance uses this company in rotation with others to provide me wheelchair compatible transportation to medical appointments. My first experience with them, the driver neglected to lock down the forward wheelchair hooks. My second experience, I was due to an appointment at 1:00pm, with a scheduled 10:20am time, for an appointment that is generally a 2 1/2 hr drive away. When 10:30 rolled around, I called my ride scheduling line to find out where they were. They said they'd check with their driver and get back to me. At 10:45, they assured me they were on the way - the driver was dropping someone off at the pharmacy, and they'd be right there. This is a town that is no more than 3-4 miles across, and it is *not* a densely populated city. I then called the service at about 11:10 to find out if the driver had a problem - and they called me back to tell me the driver had a flat tire, hadn't called dispatch to tell them about it, and was outside so had not heard the phone. I waited more. And more. At noon, the driver called me to tell me she was 30 minutes out. Along the way, I had called the doctor's office to tell them I was delayed, and likely wouldn't be there until between 1:30 and 2:00. They said that would be fine. After the driver called to tell me she was 30 minutes out, I called them again to update the arrival time to 3:00pm. A message was taken, and they said they'd call me back to tell me if that was ok or not. The driver finally arrived at 12:45, and having not heard back from my doctor's office, I called them once more to try to get a definitive answer, as I didn't want to be on the road for 2 1/2 hours just to get there and have to come back home, still wearing the cast that was supposed to be taken off. Unfortunately, when I got through, they told me that they would not be able to see me that late, so I just sent the driver on off. Seriously - lack of communication, less than great safety record - I hope my insurance company doesn't hook me up with them again.

Sylvan was supposed to come pick up my disabled mother and take her to her doctors appointment . The driver Lawrence arrived 5 minutes after the time of the appointment he then told us i would not be able to accompany her to her appointment due to the vehicle having no seatbelts. we explained i had to accompany her to push her wheelchair he then slammed the door to his van and said he would call someone else (from New Orleans which is over 2 hours away. We are already late at this point) we told him that wasn't feasible and drove off!!! Update: We received a phone call from Sylvan offering an apology and informing us the offending employee was terminated. I have updated my review to reflect that. I understand that a company should not be held entirely at fault for the actions of a single employee but also my experience with the company was negative due to said employee.

Sylvan has the qualities that most businesses have forgotten. Like, they show their appreciation for their clientele by calling before arriving, assisting with onboarding and departing process, and they'll even go so far as to making sure you're early to your appointment if required . Sylvan is most definitely the people's choice when it comes down to transportation. The drivers are well equipped with adequate training and knowledge as well as professionalism while remaining polite. Overall, Sylvan is , by far , the best transportation company I've experienced in quite awhile

I had an appointment with this transportation this morning the driver called me at 9:00 pm rhe day before to informed me that they will pick me up at 6:30. Never called or came pick me up! When I called to see how long they informed me they'll be here at 8:00 never came. This is the worse transportation ever!I wouldn't recommend this transportation for my dying dad if this was the last transportation was available.

My practice uses this service to help all of our wheelchair bound patients. My clients love using this device due to their professionalism. My clients rave about this company, stating how great it is in comparison to other services. In my field it’s important my clients arrive calm and happy, it makes my job easier. Keep up the good work. Thank you and God bless!

Great company! my mother is in a wheelchair we wanted her to be with us for Christmas. Sylvan picked her up Christmas eve brought her to our home, pick her up the day after Christmas. No where the company was willing thank you so much

I had a few near misses with this company. The drivers do not believe in red lights. It’s nearly a suggestion to them. I would not trust them with my loved one.

Very informative about transporting my son to the Doctor

They had to pick me up for medical services.

Driver ignores railroad crossing arms.

Dangerous drivers.