For a few months now my partner and I had been considering our first big Holiday together and had our eyes on Orlando but we weren't 100% sure. We popped into store at the beginning of the week and Kashmir sat us down and got to know us and what kind of holiday we wanted. She informed us of everything we needed to know about Disney World and more and really made us feel like we wanted to book there and then but seeing as I am infamous for procrastinating I needed more time to think! Today I went back in after booking an appointment to see Kashmir again and I am happy to say that I have booked our holiday to Orlando for 16 months from now! I was a little nervous as I was booking it alone on behalf of the two us but Kashmir really took the time to make sure I understood everything and had everything booked perfectly with the optimal attractions, plane seats, transfers and anything else I could possibly have needed (and she made me an amazing coffee, despite saying she wasn't any good at making them!) I just wanted to say a HUGE thank you to all the Tui staff who helped with the holiday booking but in particular to Kashmir for everything she has done. Now comes the painfully exciting wait, 500 days from today and counting! You have a wonderful Tui team in the Birmingham New Street branch and I look forward to seeing you all again! Kind regards, Ricky

Would like to say a big thank you too Gina, Jade and Kieron at the Tui in the bull ring! I booked my wedding accommodation with them but after a few days I realised I wanted to book more days and a better room in the hotel. Gina worked so hard to get the room i wanted and extend the time but it was going to be at a cost of £400 for just the admentment fees and put a further deposit down. I went into store the next morning and Kieron and Jade spent over an hour trying to sort something out for me, they managed to get the admentment fees wavered so I only had to pay the deposit. So a big thank you to all 3 of them, thanks to them we're going to have the perfect wedding accommodation and holiday! One thing I would point out is when I first booked there was no mention of any fees to make amendments after 24 hours even though I made it clear I was more than likely going to make amendments so this is where there was a lot of confusion. But other than that, fantastic service. Thank you

To whoever wants to book a holiday with Tui, please book online by yourself, not book with the store. If you think that you book with store they will look after you. I tell you, they wouldn't! I had very bad experiences with Birmingham new street store, event store manager Sam can't help me out, so don't even bother to try it, you will get the same service online and more cheaper prices and you can check what you purchase before you pay it, rather than some staff put something on the final price, don't even ask your permission. When you found out, they will say that is nothing they can do. Trust me book Tui holidays online by yourself, you will enjoy more! It is my first time book with Tui for my holiday, I felt really unsatisfied with Birmingham new street store customer services. By the way, they know less than online Tui, you will feel you talk to 2 different companies.

A few days ago I visited TUI New Street Birmingham and spoke with Kashmir.I was looking for a 16 day holiday to Tanzania Zanzibar as a special treat for me and my wife.I had received a quote from Trailfinders just around the corner for £1500 more than the internet price. Kashmir went through same quote and got it to similar internet price for 15 nights.Kashmir promised me should would search around for a better deal and sure enough called the next day. Kashmir matched the best price I had received on internet for the 16 nights.I have checked can't be beaten. Kashmir was determined and never gave up and have not even received a follow up call from Trailfinders as promised. Excellent service from Kashmir an absolute professional and a credit to TUI.Thank you for our dream holiday at the best price. Wayne and Julie.

I really dont like leaving bad reviews however i found my experience really disappointing and unhelpful. I was looking to book a holiday to Greece for the end of July and was struggling to find the right holiday so I thought Id get some help in store. I was served by someone who just seemed like she didn't want to be there. All my appointment consisted off was having hotel descriptions read out to me. This was great but I couldve done that at home myself. I was really indecisive and I wasnt 100% set on Greece and I feel like advice and other recommendations wouldve been good and couldve even secured a sale. Really bad first experience

Went to collect my travel money on my way in to work to be told "we've got it but haven't counted it, it'll be an hour", to which I couldn't stay as I had to be at work. Then went back later on to collect to be told because I haven't got my passport with me I couldn't have the full amount I needed so I could only have part of it (I was never told I needed this document to collect the travel money upon booking it). So it's left me with a lot less foreign currency than I wanted to go holiday with. Much better places out there to exchange money. Won't use again!

Awful prepaid travel card experience never again. App doesn't let me top up the card neither does the website. Many calls with the technical staff sorted nothing. Had issues with the system when it was holding my money with my bank over 3 times due to poor systems, meaning bills going out while i was away could have been missed. Ended up paying with my regular bank debit card in the end while abroad. My advice would be just see what the rate of your card is (in my case 2.5%) and pay the fee you'll have a much more relaxed holiday.

A disgusting nightmare very rude and annoying a blonde girl and a guy they were the worst bullies I went to get my money from western union they accused me with all bad humiliating descriptions thinking they are smart and found out a fraudulent I was crying and they were laughing I left to another western union branch and got my money immediately Still get nausea whenever I remember their ugly silly faces laughing

Had a fantastic experience with the Travel Agent, Kashmir. She was very helpful with my other halves and I's first holiday together abroad, we had a smashing time whilst there and it's a memory we will forever cherish! Will be using TUI again and hopefully have the chance to book with Kashmir. After putting up with all our silly questions you provided a fantastic deal on an even more fantastic holiday! Thank you x

Wilson at the new street branch is fabulous at what he does, when disappointed by multiple TUI employees elsewhere he took his time to talk though our options and saved us money when it came to amending our holiday plans. What an amazing worker who we hope to book the rest of our TUI holidays with due to his excellent customer service and attention to detail.Thankyou Wilson!

Fantastic experience with TUI travel agent, booking my very first holiday abroad, Nicole Taylor made sure my booking was very easy for me, she is very reassuring, she has made sure me travelling with my disabilities very plain sailing with all areas covered! Highly recommended. Thank you very much TUI with a very special thank you to the lovely Nicole

Visited the store today to speak about our first family holiday to Turkey. Spoke with Michelle MC who was extremely helpful and took her time to help and support me to make my decision. Gave me all the details and information I required. Went away booked and happy. Definitely attend again for more bookings. …

Poor customer service. Understand protocol and procedures. However when mentioned previously nothing raised to state they would insist on more than a simple call to make such simple amendments. Asked insulting personal questions to imply issues with relationship Eww!! No self awareness. Ps 15 years strong haha

I came in TUI New Street last week and booked our Honeymoon to Mexico next year with Ross Edge. He was fantastic, very friendly, helpful and informative and made everything so easy. Nothing was too much trouble for him and we will definitely book with him again in the future. Thank you Ross your a star …

Anul trecut a fost ok dar azi am fost sami gasesc o vacanta cu familia si mi sa spus sa astept 10 min ok am asteptat 25 de minute si nimeni nu nea bagat în seama nu se poate asa ceva se uitau la noi si ne rîdesu în nas cele doua doamne daca nu aveti chef de servici stati acasa nu se procedeaza asa

I recently booked a holiday through TUI with Naomi. She was super helpful, finding me the best options to fit my needs and budget. The booking process was smooth and stress-free, and im looking forward to my holiday thanks to TUI's exceptional service and Naomi's expertise. 5 stars for sure!

Booked our Honeymoon with Kashmir and she took so much care and attention when we told her what we were looking for. She found us the perfect package with a cruise and stay in Barbados. She more than exceeded our expectations with her perfect customer service and after care.

We left it last minute to book our family holiday. Kashmir at the New street branch was super helpful in finding the holiday that ticked all our boxes and within 30 mins I walked out securing a much needed family holiday. Highly recommend seeing Kashmir at Tui New street.

I went in to the Tui store and got greeted by Sam who was so helpful when I was discussing travel money! She put me straight at ease, and suggested the travel money card as we got discussing about my future trips! She is such a credit to the company! Thank you Sam❤️

I came into the store to amend my booking and Ross approached us with a great smile made us feel so comfortable from the start and sorted my new holiday out I’m so grateful for his help and his great customer service towards customers a great credit to the team

For a person that had nervous and never flown on his own before the service was exceptional Naomi was always available made time for me no matter what and is a credit to the company I would recommend this place to anyone wishing to travel and Sam Also

Booked a 12 person holiday with Kashmir and she was a wonderful, patient help, finding us as many options as she could and taking time to really understand what we wanted. Very thankful! We were also helped by Naomi who was equally patient with us.

We really enjoyed working with Wilson today, he was incredibly receptive and made us feel very comfortable and well taken care of. He found us an amazing deal, and we are very satisfied with the service he’s provided. Thank you so much Wilson!!!

Kashmir was such a joy on rainy Tuesday morning! So knowledgeable and lovely. She was able to help me sort my holiday in no time by giving great advice on destinations and flights. Fabulous member of staff. Can’t wait to book with her again!

We booked a holiday with 12 of us in the store, and Kashmir and Naomi both helped us over the span of two days. They were both SO patient and so helpful, and helped us find something that was a perfect middle ground for all of us.

I called the store to make an enquiry for a summer holiday and Michelle H was very helpful. She was pleasant to speak to, knew what she was talking about and was able to answer all my questions. I will definitely call her again.

I went today to get help how i can add second bag luggage ..That mean I will pay for the add .she was saying if you book online you should call costumer service .strange I was feeling like I'm in different airline company .

Thank very much to Michelle Wilson for looking for our amazing holiday to Tunisia she really did well guided us all the way through. she had a beautiful personality and smiles and making us feel welcome , I’m thankful.

Kashmir is amazing at finding the perfect family holidays we literally leave it all to her and she finds fabulous packages and things to do with little kids. We have never booked holiday's with anyone or anywhere else.

Tina from the Birmingham new street store helped me and my sister search for holidays, she was hilarious and so friendly. I really appreciate that even though the shop was really busy she made time to help us.

A big thank you to Jess at Tui New Street Birmingham for being so helpful with our recent holiday booking. Nothing was too much trouble and she did a brilliant job at getting the holiday we wanted.

Tina at travel money went above and beyond to help us fix a problem for another store. They stayed with us for over half an hour. Life savers. Helped us so much. All on a sunday above and beyond

Popped in for some prices, spoke to Nicole who was fantastic, very knowledgeable and helpful, so much so I ended up booking there and then! Thanks for all your help, will definitely be back.

Was very happy booking through Ross, he suggested some amazing places and was very knowledgeable. Told him what we was after and he catered just for it, would definitely recommend.

Enquired regarding a family holiday was provided with lots of options to suit needs and budget by Nicole. Highly recommended very knowledgeable, Informative and friendly …

Kashmir was so helpful and friendly and knew exactly what we were looking for in a holiday. Couldn’t recommend her enough, If I could leave her a 6 star review I would.

Excellent experience when dealing with Katie. She was very informative and helpful. A pleasure booking a holiday with her and will do so again ThNk you Katie

Thank you Tui for my full refund I will book my holiday after Covid 19 thank you Wilson and all the staff who have helped me... much appreciated …

Fantastic experience with the Tui team at New Street, special thanks to Naomi who was extremely helpful and made the whole booking process very simple

The lady was as helpfull as anyone could be .I came in sat down and it whent smoothly I enjoyed looking for the holliday and will be back again

Booked my first holiday with Ross! He was very informative and made the whole experience so enjoyable definitely will be booking with him again

Booked our holiday here, very happy with the service all around! Big thank you to Nicole who made the whole experience a real pleasure …

Staff were extremely helpful in resolving my questions regarding the TUI business model for an upcoming TUI interview. Thanks again ✈️ …

Just booked a holiday with Michelle M., absolutely lovely. Found us a great deal at such short notice, made the process so simple! Thanks :)

I booked a holiday in store with Lauren and she was extremely helpful and knowledgeable. The holiday was great and had no issues at all!

I always book my holidays through TUI! Kashmir has been great in helping us find the perfect packages, looking forward to the next one!

We went in the Tui store on Birmingham New St to book a holiday. Michelle was our advisor and she was ever so patient and lovely.

I would like to thank Kashmir, for booking me my family holiday . So helpful and very professional . Deffo worth a visit .

Laura booked my holiday today.. What amazing kind and helpful lady wouldn't of been able to do it without her help

I got a really good deal, very friendly and polite service. thank you kashmir for your custmer service.

Excellent service. Very helpful thanks to Kashmir,Ross and all the other staff. Thanks for the help

Nicole is highly recommended, excellent service from start to finish, will be back to book again.

Had a great experience at the New Street Branch, Wilson was extremely helpful

Kashmir was really hopeful booking my holiday to Dubai Thank you every much

Absolutely wonderful customer service.will use again.highly recommended

Had a great deal off Jess thank you will be back soon …

Great experience at the TUI store in Birmingham with Kashmir

Not knowledgable regarding travel requirements due to covid

The staff....eg Kim is fantastic & really helped us out...

Very good service. Lots of great information and advice.

Great service - always welcoming and professional.

Spoke to jess gave great service highly recommend

Apparently the shop doesn't have Internet access

Book holiday really helpful will use again

Organised , professional , happy with them

Great Staff - very helpful! Thank you.

Kashmir was very helpful. Well done.

Friendly and helpful staff....A1

Good customer service …

amazing staff