Update: David, the owner, contacted me and we had a very productive conversation. I am impressed that he reviewed the situation, acknowledged where the team didn't perform to the high standards he set, and he said he is committed to helping get the outstanding issues addressed and resolved. I'm impressed with the owner and am updating the review. He said he doesn't want any customer to experience what I have experienced. Taking accountability for issues and having a commitment to customer service is rare and David is doing that. Thank you. ++++++++++++++++++++++++++++++++++++++++++++++ I'm really disappointed in the service Terry's provided. My family has taken cars to Terry's for over 25 years and have never had an issue. My Hyundai was stalling, I towed it to Terry's, and spent $3000 to have a throttle body, power train module and computer module replaced. The gear shift lights were flashing when I picked it up and they told me to drive and it should resolve. Two weeks later, the car died on the street. I towed it again to Terry's for them to tell me the computer part they replaced needed to be programmed. They didn't know how to do it and it had to be taken to a dealership. I asked them to make the appointment: 1) I felt they should have taken care of this as part of the initial paid service 2) I did not know how to articulate the issue to the dealer. I asked the manager on duty if he would look into this - as I thought programming the part they put into the car should be included with service ... he left me sitting in the lobby for 10 mins and did not come back to speak with me. The service advisor said they made the appointment at the dealership and I could take the car and get it programmed... I called the dealership to confirm the time to bring the car in for service only to find out the appointment was not made. I called Terry's to help me find the appt (was it under a different name/Terry's/etc..) and the service advisor said he called alot of places and couldn't remember where the appointment was located. Overall, I am so disappointed in the lack of empathy or care, the unwillingness to own their mistake (not getting the computer part programmed), and I hope other people think twice before taking their car to Terry's. I will never go back. The old Terry's owners/advisors would have never treated a customer this way.

This review is two-fold. Unfortunately, I could not be as glowing as I had hoped because I had been impressed by the other reviews written, plus had a personal referral that lead me to Terry's. Kristen in the office was nice on the phone. I was leaking coolant and ended up with a new water pump. Not cheap, but needed clearly. My problem arose when I had an 830am appointment, which I brought in my vehicle the afternoon before so it could be started on time the next morning. By 11am, I hadn't heard anything, so I called and spoke to Joe, who informed me that my vehicle hadn't been looked at yet, but would be next. Two hours later, I called back and they still had not looked at it. I received excuses instead of an apology, or an honest answer. I understand cars get backed up, but I need to be kept in the loop. Originally, I had been told it would be approximately 5hrs of work and should receive it the same day. Clearly that was not happening. When I called back the third time, I reached Dave, who was very helpful and seemed to genuinely care. My car still had not been checked, by now it was 330p. Dave said he would pull it in and have it looked at immediately. He called thirty minutes later to inform me of the work done. Said they would start it first thing in the morning. He was the only one who got things done. I figured I would have it by noon so I would be able to use my car for the weekend. Nope. Three working days and two weekend days later, I picked up my car on a Monday, to an indifferent Joe who didn't seem to notice or care that my car took 5 days to repair a 3-4hr job. (I called around and got other estimates....albeit a bit too late to pull my car from Terry's). Clearly people love them, because their shop and parking lot is full, however, my car won't be returning there due to lack of communication, consideration, and customer service. If they just would have been honest and said that my appointment was meaningless because they weren't going to be able to get my car in, I would have understood and figured out another solution. Lesson learned.

What started as a bit chaotic ended well thanks to the folks at Terry's. I brought my car in on a Tuesday for a voluntary suspension diagnostic on my car. I knew going in that it needed quite a bit of work, and the diagnostic confirmed this. Terry's quoted me what most would probably consider a large amount for parts and labor, but I found the price pretty reasonable considering the amount of work required and their countless reviews for quality work. I left the car with them and approved the repairs. By Friday afternoon, my vehicle was ready for pickup. Unfortunately, within ten miles of picking up my vehicle, it developed a nasty metal on metal grinding sound when applying the brakes. I called Terry's back and we agreed to tow the car back for a follow up. Unfortunately, the follow up would take a bit of time to get to due to the shop being closed on the weekends. After a brief phone follow up on Monday, I received a call this morning notifying me that my car was all set. There was a missing brake caliper bolt from the work performed on the suspension, causing the brake rotor to wobble in the caliper while applying the brakes. Terry's replaced the bolt and double checked every other bolt in the suspension components. When picking up my vehicle this morning, Terry's did not charge me for the replaced bolt. They also cut me a check on the spot for the tow back to the shop this weekend. Am I happy that I the vehicle broke within ten miles of the original expensive repair and had to be towed back on the weekend? Not really, especially because it happened on a busy weekend for me at work. However, I give the staff at Terry's a lot of credit for their swift work to fix the problem, as well as asking no questions about covering the tow back to the shop. Mistakes do happen, and I respect their attitude of "customer first" when it came to fixing the problem.

Thank you guys for taking care of my husband's '97 Mustang! It's running great and we really appreciate your thorough inspection and giving us guidance on upcoming maintenance needs! On another note - the 2002 Sequoia turned over 400,116 miles! Original engine and transmission. Your expertise in working with my truck has insured the longevity! Looking forward to 400k more!!! 399,750 miles and the original starter gave out. Thank you guys for taking care of this so quickly. As usual the work was perfect and it is always a pleasure to deal with you! Thank you guys for taking care of a warranty issue! You made this seamless and went above expectations, which I know is your style:-) The Sequoia left the shop and headed to NC without any probs. Look forward to seeing you when we get back. 390,000+ miles and thanks to all of you my Sequoia is running great!!! Thank you guys!!! You have taken great care of my Sequoia with 360,000 miles. Yesterday when the original alternator went out as I was headed out of state, you graciously jumped in to get me back on the road. Cody, Zack, David, Kristin and everyone at Terry's, THANK YOU!! You always go above & beyond to take care of your customers. Thank you, again!!! Your crew stayed on top of a problem that another shop had created 3 years ago. You carefully looked through what was happening and got to the bottom of it!! We are now at 367,000 miles and are running amazing!!! I look forward to your taking care of my truck for another 300,000+ miles!

This is my third visit to Terry's Service Center. I had 2 jobs done this time - (1) to replace the two headlight assemblies; (2) to fix the electrical wiring and the lining under the front right bumper. Let's start with (2). The lining did not stay up. As a matter of fact, it came off almost immediately, a day or two after getting my car back. This may not be due to workmanship, as it appears that new lining was put in. It may be due to the fact that my tires are too large. They are too close to the lining, and hence the problem. Still, I did pay money to have it fixed. Joe was very good in saying that when I change the tire size in the near future, I can bring the car back and he'll fix it. I appreciate that. Now that I have slowly built trust for Terry's Service Center, I have no reason to doubt that he will honor the promise. As for (1), you all did a wonderful job. The new headlights are working wonderfully, and I couldn't be happier. Joe and Reese worked with me during the entire duration of the job, which I, again, greatly appreciated. They took care of my car in terms of storage when work was not performed on it. Then Reese surprised me by finishing the job earlier than your staff complement permitted at the time, which I understood. All in all, I am continuing to develop greater trust in Terry's Service Center. Even though the prices are high, I so appreciate the transparency and honesty that you continue to exhibit. Thank you.

Ok, they are very friendly and pleasant, but they are way overpriced. I have to give them credit that they probably don't lie about what is needed like rip off shops do, but I took my Honda CRV in to just get the serpentine belt replaced. I called ahead to ask how much it would cost. This should not be hard to give a quote on ,given the software that exists now. It's a cut and dried job. The guy said $150-200. Since the shop is very convenient to where I live, I thought that was fairly reasonable. I called the closest Honda dealer and they straight up gave me a price of $210. That's the DEALERSHIP. I figured I'd just let Terry's do it for the convenience of location, and they probably wouldn't exceed $200. Well, I pick the car up, and the bill is $300. For a serpentine belt replacement! After they told me 150-200. Well, the joke's on me I guess. So, from my experience, Terry's charges more than the dealer, which is ridiculous in my opinion. This is why most people take their cars to an independant shop-to save some money as opposed to taking to the dealership. Not the case with Terry's. If you have money to burn, go see the friendly folks at Terry's. Update. They called and said their estimating software overestimated the job and refunded me about 1/3rd of the bill. I do appreciate that.

Posting this Review from my Dad: My wife and I were travelling to Texas for a wedding, while going through Nashville, Tennessee on very congested and unfamiliar roads our van would buck and miss whenever I put on the gas. It was getting progressively worse quickly. We stopped at a service center along the main drag and were told they could not help us, they were booked for the next 5 days. I asked him if he could recommend another garage to us. I was pretty confident he would recommend a good garage since we were from out of the area and would not be repeat business & since he was a mechanic in the area and would know where there was good service. He sent us to Terry's Service Center, only 4 miles away. We were met by Cody, he was friendly, professional, and had a mature sense of urgency to help us out, even though this garage seemed to be busier than the previous onr. It did not take him long to find the problem with the van and fix it on the spot. He told us to come back if the van started acting up again. The van worked perfectly for the rest of the trip! If we lived in Nashville Terry's is the type of service center we would seek for our primary garage. We highly recommend this service center to anyone! Thank you Cody! We give your service center 5 stars+! Troy, Lancaster County, PA

Miracle at Terry's Service Center My experience at Terry's reminded me of a scene from the move "Miracle on 34th Street." This was my first time at Terry's, and I brought it in for basic maintenance. After about 20 minutes, the mechanic came in and said he might have an issue with a service that could possibly double the costs and might even make my car inoperable for a day. After receiving my permission to proceed, he came back and said that all went well, so there would be not additional costs. He did recommend new tires. I knew I needed tires, so this was not a surprise. However, he did recommend Costco if I had an account there, as Costco would probably be cheaper. When does one company recommend another company because they can provide the same service for a lower price? Indeed, Costco was running a special that saved me over 20%. So, I took my tire business to Costco. But I will be bringing my car back to Terry's for further work and maintenance in the future. And I will recommend Terry's to my friends. Like the "Miracle on 34th Street," this type of service nurtures trust in a company and restores one's faith in the integrity of an American business. I highly recommend Terry's Service Center.

Today, June 6, 2019 I had an appointment for a "Free Trip Inspection" A coupon I received in the mail welcoming me into the community. I'm taking a trip this month and wanted to know if my car would make it. I arrive early and was immediately seen! After the inspection I received, the following results of the inspection, I wasn't surprise by the findings that needed immediately attention to my vehicle, considering I was bless with it last year and not knowing what needed to be repair. Terry Service Center was very, very thorough doing the inspection and very detailed and direct in what needed attention First! What I also like about the inspection was the print out invoice they given me with the image and pictures of the car, detailed, explanation, and remarks explained by their Service Advisor Mr. Cody Casteel ( Excellent Customer Service). Also, a picture of the Technician Mr. Joseph Jones, (Thank You) who inspected my car. I even received a "Thank You" envelope on the dash of my car reassuring me that my car was in good hands! And was given 2 business cards, one to give to a friend or family I received in my "Thank You" envelope. So thank you Terry Service Center for. Job well done!!!!

As a young, single female, it’s difficult to find certain services where you’re taken seriously and not taken advantage OF. Car care and auto repair work seems to be one of those, and this shop took full advantage of my lack of knowledge. My 2013 Hyundai was overheating and they determined that I needed $1500 worth of work to replace the radiator, parts, fluids, labor, etc. I’m sure that really is a $1500 job, but I just had a feeling, THANKFULLY, that this wasn’t true. I paid for the diagnostic fee and then I took my car down to Ron Hall’s up the street - the literal problem was a loose wire in the harness connecting to my radiator fan, that they saw within a 10 minute inspection, they plugged it back in for me, and didn’t even charge me. When I told them that Terry’s quoted me a price over $1k to fix this exact issue, the woman behind the desk was so angry on my behalf. This happened in August of 2021. I waited years to write this review to see if my car ever overheated again, and to see if I did ultimately need the expensive repair. My car has been fine ever since, with ice cold AC since Ron’s plugged in that loose wire. Be careful out there, ladies!

Highly recommend. A+ This is exactly what I seek in a service center. Plain talk. Fair pricing. Honest time estimate. Great customer service. I found this shop because it is AAA approved & came in for an emergency - my battery died that cold morning, but the shop had never seen my truck. They went above and beyond and checked my front breaks, which were on "borrowed time" for replacement. So they worked me in & repaired them immediately. But while waiting for hours, I had the opportunity to observe the staff interactions with other customers & each other. Each encounter was honest, forthright, and as helpful as possible - even recommending another shop for a quicker repair on an non-urgent fix from a walk-in potential customer. They stay busy because they are very good at what they do. In the era of corporate-owned service centers, this local service center stands out as having that small town touch and familiarity in an every growing big city. For me the drive across town was not only worth it but will be made again. I cannot recommend them highly enough for your business.

Hi Kristen and Drake, I can't say that I have had a positive experience at your shop. I brought in my 2002 Toyota Tacoma for a heat issue that was not resolved due to an insufficient inspection of the problem, even after leaving a receipt of what has been done to the HVAC previously to eliminate guess work. I picked my truck up and checked the fluid levels before driving and the coolant reservoir was 1/4 full. (I thought it was because it was on a hill but drove less than a mile to a flat surface and it was low. (Your cameras will show me completing this task before leaving the lot.) I was told that all vehicles go through a thorough inspection before leaving the shop, by a service manager. I guess someone dropped the ball. I had to purchase antifreeze after I paid your shop to take care of it. I have attached pictures of the coolant reservoir and receipt for the additional antifreeze needed. If you can make this right, it would be much appreciated. Best, Dremund

Terry’s diagnosed my car’s late start as a starter issue and replaced the starter in the vehicle. It took the a week. I got it back and the next day it was doing the same thing. I took it back and then they told me it was a timing belt. A timing belt doesn’t cause this type of delayed start. I paid for the timing belt based on the sound they claimed the vehicle was making. Then they said the original issue was actually due to a fuel pump failure and that is what I now needed. Needless to say 3 weeks later and $3k later I had my car back. They credited me for the started but at that point confidence was lost. I’ve never seen repairs take so long and multiple misjudgments occur. Oh and did I mention they sent me an update in text to say car was ready for pick up. I took time from work to get it and when I arrived they said it was NOT done! I would NEVER recommend them. The only decent person in the place is the manager Joe. He needs to fire and rehire everyone else

I have to say that years ago I had a very bad experience with an independent mechanic. Due to the "dealerships" not having any availability I had to throw the dice and try out Terry's. I couldn't have been more pleased, and they have definitely made me a permanent customer for as long as I am in Nashville. My vehicle recently had spark plugs installed and the "dealership" had installed the wrong spark plugs. I brought the car in on Friday (They are close on the weekends) on Tuesday they had a report for the car sent to me that was clear and easy to understand, an easy price breakdown, and I spoke with Ronnie who was very polite and patient with answering any questions I had. He was fantastic. Then the next day the car was fixed and ready to go. I also must say that Brianna who runs the front is amazingly amicable and a joy to talk to. They are a busy shop for sure but it is because they do an incredible job. Definitely would recommend this place.

Scheduled front brake checkup after having new rotors and pads installed 4,000 miles ago (4 months) by James (technician). The car would pulsate at medium > high speed when applying the brakes. Dropped car off at 8AM on Thursday 11/3/2022 ; Service Advisor Briana failed to call my daughter and I the entire day to provide status of brakes. I called at 2:15PM for an update; Briana responded back telling me Joe would call me back in 15 minutes. Joe responded later with news that the rotors were warped and would be replaced under warranty. Rotors and pads were ordered but there was not enough time to get them installed that day. I would have to schedule another day to get this work done. I have lost $200 in wages and Uber/Lyft fees this day as a result of failed communications and mechanic/service adviser decision-making skills. Another day to have the car brakes replaced will now need to be scheduled. Regards, Paul S.

I was EXTREMELY displeased with my experience. I reported three problems -- a leak in the trunk that I told them I was pretty sure was coming from the tail light assembly, the seat warmers were not working, and the radio was not operating correctly. They fixed the seat heaters (which had apparently just come unplugged) and confirmed the leak was in the tail light. They said they could not find anything wrong with the radio. They quoted me a price of almost $900 to replace the tail light assembly. (The dealer quoted $500.) I declined the service and when I picked up the car, the radio was still not working. They charged me $360 for the diagnostic plus another $37 for "job supplies." In other words, over $400 to confirm what I told them and to find and plug in the seat heaters. I will not be back.

Updated review: I’ve been happy bringing my car to Terry’s for the last two years, until recently. My front brakes were approaching being ready for replacement. I brought it in for an $80 brake inspection to be told that replacing only the two front brakes and rotors was going to run me $815. For JUST the two front brakes. I called two other places nearby and was quoted $425 - $450 for the same service. For quotes like this, I won’t be returning. (Review 2020) This was my first time at Terry’s, and I will definitely be coming back (when needed). Their communication was exceptional, and they explained everything to me so I understood what was going on with my coolant leak. I had to wait a week for my appointment, but they kindly topped me off on coolant until my appointment day!

Absolutely incredible service. I brought one of my cars here to get some exhaust/key ignition work, etc. done (it and my truck are both older so they always kinda have stuff needing to be done, so having a reliable service shop is important to me) - Terry's outdid themselves. Their staff is incredibly understanding, kind and helpful and they provided me with a full detailed breakdown of all things I needed to know about my car plus pictures for reference. It seems like they work hard to build trust and I really appreciate that - My truck needed to get checked out as well soon after and they got me in quickly. -- If you are new to Nashville or just searching for a reliable and trustworthy place for your car, 100% go to Terry's. I would recommend them always

Three weeks after my car was towed to the 1st shop and someone either ordered or sent the wrong part, then said my car was repaired, it wouldn't start when i went to pick it up. Terry's was a completely different, honest, pleasant, and diagnostically correct experience. Kevin dug beneath the part the 1st shop replaced, and found the culprit, a tracker (probably installed by a dealer) that failed and shorted out my ignition switch. Cody and Ronnie have wonderful communication skills, and Cody honored the 10% discount on labor due to my AAA membership. A customer in the lobby told me that she's been using Terry's for years, and even when she purchases a new car, she takes it to Terry's for service. Highly recommended!

I have always had reliable and trustworthy service but the amount of time that it takes can be a problem for me. If you can leave your car there for days it is not an issue. I dropped my car off on a Thursday afternoon and my repairs were not finished until the end of following Wed. afternoon. This has happened before (I think in 2019). Again great service otherwise. I had Engine Timing Cover Gasket, alignment, Suspension Control Arm replacements and Shock absorber replacements as well. It took a full day longer than I was initially given before they started the repairs (and after the inspection) and that was a challenge needing to rent a car for that window of time. Again, great service and nice people otherwise.

I give terrys auto service 5 star review! They took good care of my sons 2001 toyota spyder mr2 when it wouldn't run properly. Not only did they get us an appointment within 2 days of calling but when hia car started to get worse they let us drop it off sooner so it was in a safe place. The price was fair for the work they had done, the diagnostic testing was thorough and informative, tim was great at explaining all the issues to me as well, and the actual repairs were done within a week and the car is working the way it should now. I feel good knowing my sons car is safe for him to drive to and from work now and when we have another car repair i will definitely be bringing it to Terry's!

This is my third time back to replace my brakes/rotars due to shaking. This may not be Terry’s doing and completely on the manufacturer. I went in& dropped my car off at about 8:30AM for replacement of brakes/rotars and an alignment to be done in a day unless something else arises. Them saying it will take the day. I got a call 2 hours before close to tell me they wouldn’t have time for my alignment. I have asked multiple mechanics & shops how long it takes for a full brake/rotar job and they all said 3 hours tops. I have kept trying to give the shop chances but I have come to my end with going to their shop. I don’t recommend. They don’t communicate after being asked. No accommodations.

Referred by friend, and I was not disappointed, at all! They fit me in on a tight schedule, gave me an incredibly detailed diagnostic of what was going on with my car. The technician and service advisor provided fair, thorough review of my car, offered helpful advice, and did not pressure me at all to do things that I was not sure about. And the top it all off, their online customer account that tracks your service history and other useful information is so helpful! Ultimately, I decided to do a lot of the work myself, but it was such a great experience that they will be getting all of my business in the future. Highly recommend if you appreciate professionalism and transparency.

Terry’s was recommended to me by my local Subaru dealership once my vehicle was out of warranty, and my interactions with them have been completely professional and they have cemented themselves as the only car repair shop that I will use in Nashville. Tim at Terry’s has bent over backwards to make sure I’ve been heard as a client, and has walked me through every step of the work they have done on my 2016 Subaru Outback. He even went as far as to help me set up a reasonable prevention plan to make sure I get the most out of the my vehicle. Their comprehensive care and stellar customer service has made me feel like I’ve found someone who cares about my car as much as I do!

I have been a Terry's customer for years and highly recommend them. Just took my car in (12/1/15) for a repair and as usual, the problem was corrected quickly and completely. If you want to deal with honest folks who will explain the problem in plain language and fix things right the first time at a reasonable price, the are the folks to come to. 10-14-22: Came in again because my check engine light came on. They diagnosed the problem and offered alternatives. I also asked for other (routine maintenance) to be done. Everything was completed properly and expeditiously. I have come here for years and trust these folks. I have recommended them before and will do so again.

My truck was having engine issues and I brought it into Terrys. I was new to the area and had never been there before. Cody was extremely professional and informative, and he was transparent on what he was going to look at and told me a timeline when I could expect to hear back. Their online portal with updates was super helpful, and Cody called me back right on his timeline and gave me an accurate and clear update and all the information I needed to make the necessary decisions. He gave me advice and was extremely helpful, and I had my truck back within a few days. Terrys has gained a customer for life due to their responsiveness, transparency, and fair prices.

The guy in the shop was super nice and they were able to inspect my car quickly within a few hours, but the prices they quoted me for a simple brake pad/rotors replacement was OUTRAGOUSLY high. I was actually pretty shocked. I took my car to an extremely trusted and well rated place down the street and ended up paying less than half the amount Terry’s quoted me. The full car inspection they offer is top notch and gives you a great picture of your car’s total condition, but I would never have any work down there for those prices. They also seem to be slightly guilty of exaggerating problems with your car which is dishonest.

Consumate professionals. They are incredibly thorough and fairly priced. At the front desk, Cody always takes the time to answer my questions honestly and I've never walked out of there thinking I was getting the run-around. When my driver's-side door on my Jetta would not latch properly, I went to Terry's to book a service appointment. Not only did Cody remember me from my previous visit early last month, he came out to the parking lot to examine my car personally. Five minutes and a socket-wrench later, Cody had it fixed and I was on my way. As long as I live in Nashville, this is the only place I will bring my vehicle.

I called to make an appointment and was able to get in the next two weeks. They fixed my brakes the same day, and I like how they use NAPA products. Was called and told what needed done after they inspected my car and if I was okay with the price. When I got my car back, my AC started being noisy. I’m not sure if they had put in my cabin filter wrong when inspecting, but I took it out myself and it looks like they squashed it back in. Not very happy about that but I’m sure if I buy a new cabin filter the noise will stop. ^^^ I just wanted to update and say the noise stopped and it just ended up fixing itself.

Well, I brought my truck in to Terry‘s.Discount tire had one of my studs strip out so they sent me to Terry’s ‘s to get it replaced so when they went to replace my stud and my lug nut, they found out that my brakes and rotors were bad they even sent me pictures and a video where I could see everything they were saying. So it was kind of unexpected and they were nice enough to give me a discount on my brake and rotor repair done everything in a timely manner actually two days and I am very satisfied with their work. I will be returning and I will be referring friends and family to Terry’s service center.

I will admit the first impression from Terry’s Service Center was perfect. From the friendly voices on the phone to the website to the text message updates, But unfortunately, being scammed by hidden fees and lack of transparency on what was being done to my vehicle is what I will remember the most from this experience. *Same Day Update I originally gave a 1 star review but my stance has changed as Management contacted me and apologized for the lack of communication. They made everything right on their end. Very impressed with the efforts and timely-ness to take care of the issue.

Joe's the MAN! I'm truly a fan of Terry's Service Center. Being in Customer Service for 36 plus years, I am a huge advocate of follow up, follow through and Deliver on The Promise! Thank you to everyone that worked so hard on my little Volvo and especially you Joe that went ABOVE and BEYOND My Expectations...and that my Friend is an achievement that very few can deliver on. I appreciate the true pride you take in your work and your dedication to your valued customers. I'm a customer for LIFE!! Very Best to you and ALL the staff at Terry's Service Center!

The staff at Terry's went above and beyond helping me fix my major transmission problem. Mike coached me on how to speak to the manufacturer to get them to cover the replacement under factory warranty. It was my first time dealing with a transmission issue, and Mike answered every question I had, even what to look for as I compare pricing with other shops. Although I ended up having repairs done somewhere else, I could not be more grateful for the customer service, honesty, and professionalism I experienced from Terry's, and I am keeping them in mind for future service.

I must say that I was very impressed with the Customer service and work done on my vehicle. From the time that I walked in and left this business I was pleased. This business did a vehicle inspection on my car and provided me with pictures and or concerns that needed attention. Also when speaking to the reps they all were very professional at all times. Its really easy to find bad customer service and very hard to find great service. In this case here.....I found the great! I will definitely consider this business for future needs and recommend others as well. Thanks

As a single gal living 700 miles from my dad who helps with my car I can't recommend this place enough. They were kind to work me in when I had a check engine light come on and the detailed inspection report came right to my email and text so I could review it before they called. I never felt pressured to do all the little things that probably could be done at a later date but also they were honest in letting me know what needed to be done now. They were so professional and helpful when I called and took the time to help me understand. I will certainly be back!

There are few things worse than being out of town and needing potentially major car repairs. I was driving in 95-degree heat for 8 hours with no air conditioning. I contacted Terry's when I got to Nashville and they got me in right away. They could have told me my air compressor was shot and charged me $1,000 but instead they were incredibly honest told me it was just a bad sensor and repaced it for about a hundred bucks. Super friendly and efficient staff. I would highly recommend Terry's Service Center! And you gotta admit their website photo is awesome!

Integrity is vital for auto-repair businesses and Terry's has demonstrated that to me. After Tim and Cody quoted me one-price before starting, Tim called back after the work was done and said the price would be half of the original quote. Once they worked on my car, they realized that a part wasn't damaged after all and rather than take advantage of me and my willingness to pay the original amount, they honestly fixed only what needed to be and saved me a lot of money. Terry's has now made two major repairs to my car and I will take it back for the third.

The people here are absolutely wonderful. I dealt with Cody mainly but Dustin helped too. And let me tell you, these guys are of the utmost quality. And I’m not just blowing smoke. They are so nice and informative. My car ended up having to go to the dealership for warranty reasons but they were the nicest people to work with. Checked on my car and helped me diagnose the problem even faster than they had anticipated, EVEN with how busy they are currently. Cannot recommend them enough. Will be going back with any non warranty needs! Thank you guys!

On Nov 7th my Acura was towed to Terry's Service Center. It failed to start. Ronnie Hardin was my Service Advisor. He gave me an estimate for repairs & a date it would be ready for pickup. He told me I was given a reduced rate @ Enterprise Car Rental. They picked it up @ Terrys. I am so pleased with their expertise, honesty, & skill in dealing with their customers. Ronnie handled everything perfectly was responsible for streamlin the process. I will always use them for my car needs & tell my friends to do the same. Barbara Lynn

After my 1st visit, I'll never go anywhere else! Terrys Service Center took care of my car as if it were there own! No dings, oil smudges, and bar none, the best service center experience I've ever had. Honest and transparent communication kept me informed throughout the day with the progress and direction of repairs/maintenance. They performed the most thorough inspection I've ever seen, with pictures and details accessible via their customer portal. This is what a repair shop is supposed to be, and they go above and beyond!

This place is awesome. I had an EVAP code on my Lexus, and instead of immediately charging me for a diagnostic and taking my money, Tim recommended I go buy a new gas cap and see if that fixes the problem. He was willing to lose out on my money just to help me out and save me some money, which was really nice and honest of him. When the new gas cap didn't fix the problem, I took the car back in, paid the diagnostic fee, and they found a disconnected hose within 3 hours! Awesome people, awesome service. highly recommend

I was referred to Terry’s by another auto shop in town and was not disappointed. They were quick to inspect my SUV and were clear about what was required + the cost. I felt comfortable communicating with Reese and he answered all my questions. They worked quickly and efficiently, so I highly recommend using them. Very grateful they were looking out for me when my car needed to be fixed because I didn’t know how badly I needed the work on my brakes. Will definitely be coming back whenever I need work done on my car.

Mom & Pop Shop Vibes with State-of-the-Art Technology and Top Notch Customer Service from Career Technicians. From beginning to end, the team at Terry's was exceptional! Communication, service, easy to understand explanation of the issues we were having, an assortment of solutions that worked with our budget and future plans -- cannot recommend enough! We went to them in a pickle and what could have been so stressful was met with a professionalism that made us feel so comfortable and calm. Thank you, Terry's!

I had a very pricey repair needed for my car. But I had to get it done. Terry's was about the same as another shop down the road. The service manager who I spoke with on the phone was very polite and informative. Overall, they seem like a trustworthy shop who does good work. For this, I plan to go back in a few weeks to get another issue resolved. Added bonus: Shop is across from Nashville West shopping center. So if you have some time to kill while you wait, there are restaurants and shopping right there.

I had a great experience with Terry's Service Center. I am new to the area and found Terry's through Google. I was due for a service check and had a strange noise coming from my engine. I was kept updated via phone calls and an online tracker throughout the process. They uploaded photos to the online tracker and answered all of my questions promptly. After diagnosis, service was completed promptly and at a fair price. I will definitely recommend Terry's to others and come back in the future.

On the recommendation of a close friend, we tried Terry's for the first time last week. After being shocked by a $ 4,500 quote to repair the power steering of our Audi, we wanted a second opinion. The service at Terry's was very professional and conscientious. Bottom line - our repair totaled $ 2,500, and we drove our Q5 to Lexington over the weekend for a wedding. That's exactly the kind of solution we were looking for, and Terry's is exactly the shop we needed. We'll be back!!!

I was traveling from out of state and passing through Nashville with an AC issue. I called and spoke with Tim who reassured me they’d squeeze me in and get me back on the road ASAP. He was very knowledgeable of the issue, made sure I understood what was going on and kept me informed step by step. Tim and Cody were both very easy to talk to, made me feel welcomed and made sure the repair was done quickly. Definitely recommend supporting their business vs a larger dealership!!

I can't recommend Terry's enough, after getting what I felt was an incomplete diagnosis from the dealership on an issue I was having with my Jeep Grand Cherokee, I took the Jeep to Terry's and not only saved money, but also found their diagnosis to be much more clear, transparent, and accurate. I will be taking my cars(s) to them moving forward. Tim, the advisor, also didn't a wonderful job of keeping me up to date and clearly communicating both current and future needs.

The staff I spoke with were some of the kindest people I have met. They took time out of their day to look at and make a minor repair to my car and since it was a temporary fix-up they did not charge me. They explained to me my options moving forward. I really appreciate the honesty and how genuine people here are. If I need services in the future I will definitely be going to Terry’s. Didn’t catch the names of the two guys that helped me, but thank you to both of you!

Brought daughter’s car in after a blowout of a new tire. Had car for three weeks, mentioned there was a senser I needed to get from Audi. Bottom line, all warning lights are on, turning right considerable drag after $3K bill. I know you are not going to get it right all the time, but give it a good look as I am sure you could have resolved this. I will now need to take it to Audi to solve the problem. Heard good things about your business. Disappointed in experience.

Terry’s Service came to our rescue after Tom’s Wrecker destroyed our entire hub assembly. We live in our RV van and couldn’t wait two weeks to fix the damage. Terry’s graciously fit us into their packed schedule and had us back on the road by 5:00 PM. We are eternally grateful that they did this for us. Great professional service all the way around from Brianna at the front desk to the technicians. The Uber driver also told me that they’re the best in town!

The folks at Terry’s were very polite and clear about the repairs needed on my car and the cost. They also took the time to explain what repairs I may need to get in the future, without pressuring me to spend more than was necessary that day. I trust that they did a good job and would use their services again if needed. Their communication was also excellent: convenient emailed report, text updates, and personal phone calls for more detail, all very prompt.

I set an appointment 3 weeks in advance to get an alignment and brakes/pads looked at. Dropped car off at 8:30 am & called twice to get a status and was told they had to get to a corvette and for me to come next day at 9 am. Guess corvette has more clout than me. Went next morning @. 8 am and NOTHING had been done to my car other than checking rotors/pads. So, I took a full day off of work for nothing, didn’t even do the alignment. Will not go back .

Terry's Service Center is the best! They've taken care of our cars for several years and we are always satisfied. Today's experience is no exception. I dropped off a car last night after hours, they worked me in today, and I was expecting a big repair, but nope... there actually wasn't a problem at all, so they just did the one thing it needed and didn't charge me for anything else. They're super friendly and honest and seriously just the best.

My husband spoke to Tim about a battery issue with our Mercedes C300. We were planning to bring it in, but Tim gave us some advice about things to try at home first. His advice was great; worked perfectly! We avoided a trip to the shop (which would never have happened at the dealership). The next time we need service, we will be taking it to Terry's. We appreciate their professionalism and willingness to save us time and money. Thank you!

Terry’s Service Center definitely gives you a five-star experience. Zack and Cody admitted me into the shop when they were closed after my car had broken down and my tow truck had arrived late. They helped me out to replace the battery in my year 2000 Lexus ES 300. Zack and Cody really gave me great service and would I definitely spend my money here again. If you need service in a pinch, Terry’s is definitely the way to go!

I feel so blessed regarding the experience I had at Terry’s! I went in apprehensive and came out informed, impressed and comfortable with my next steps. Tim was my service representative who was an impressive employee to say the least. He not only is empathetic but also incredibly informative and understands every customer is unique. Not all cases are the same. I recommend Terry’s and highly recommend Tim as the main POC!

Always a great experience working with the crew at Terry’s service Center. Actually they do all the work I just drive away happy. Every time. They pay special attention to every detail of your vehicle even when you only bring yours in for a specific problem. They are like a good doctor. They keep you informed and clearly explain all aspects of the vehicle and things to watch as time goes on before it gets too late.

Terry's is a reliable auto service center that can handle all automotive issues with skill and expertise. They provide the customer with explanations and even photos when useful. The simple fact that so many West Nashville auto owners have used Terry's for years is a great recommendation as well. Their popularity also means you will need to leave your vehicle for at least a few days. Plan ahead!

Great all around, spent time on the phone with me asking about the problems with the car before I brought it in, great communication, let me know that after looking at it I should take it to the dealer since it was under warranty, no charge from them. So great to find a place these days with a strong focus on good customer service. I won’t ever take our cars anywhere else in the future.

I recently moved to the area and needed a reputable shop for some maintenance. I could not have had a better experience and would recommend to anyone looking for a professional mechanic. The mechanics as well as front desk went above and beyond in diagnosing my vehicles needs as well as presenting all options for repairs. I plan on using Terry's for all my future automotive needs.

Terry's is everything you'd want in a local, family-owned business. Honest, friendly, transparent, great communication. They ran a full inspection on my car and emailed me a thorough report with images and suggested services. I was able to choose which ones I wanted to invest in and they weren't pushy at all. I've never had a better experience with a vehicle service before.

Everyone I spoke to at Terry's Service Center were consummate professionals. They looked over my wife's car with a fine tooth comb and identified a safety issue we were unaware of. Because it's a Napa Autocare Center, the work is guaranteed and the prices they charged were fair. I would recommend Terry's Service Center to anyone who values quality work at fair prices.

Moving to Nashville from out-of-state, we had to find a new mechanic. After reading some reviews and asking around, I made the decision to take our cars to Terry's for all of our service needs and they have been excellent! They've always been open and honest with any repairs and suggestions! I highly recommend them if you are looking for quality and honesty!

Terry's is a stand up shop. They solved my leaking heater hoses professionally with OEM parts. You can tell the pride they take in their work by the cleanliness of the shop and reception area, the kind and friendly service, and their busy schedule. As they say good work ain't cheap, and cheap work ain't good. I'll be bringing my vehicles back to Terry's.

We brought our FJ Cruiser in at almost 300,000 miles for it's oil change and a diagnostic on some issues we were having. The staff heard us out and documented everything to understand the problem. Cody gave us news you never want to hear about a vehicle you love..... but he talked us thru our options. We feel like his honesty was a breathe of fresh air.

I was so happy to find such a reliable mechanic close to home. I have taken my car in, sent friends in, or called Terry's Service Center with questions and they have been able to help with everything. The mechanics are awesome - so professional, honest, and helpful. Ask for Cody! Cody has been a saving grace in several situations. Tim is great as well.

These folks are really great! From being greeted at the desk to getting updated text, emails and phone calls to keep you well informed of what is going on with your vehicle through the process their communication is excellent. Reese the service manager is great at explaining everything and making sure you understand what is going on. Highly recommend.

Friendly, thorough, but excessive and overpriced. They do a good job communicating their findings and recommendations. However, every visible drop of oil does not mean a seal or gasket is in need of replacement. Running a diagnostic test on a check engine light costs $200. Battery replacement almost $300. Expensive option to maintain an older vehicle.

I have nothing but good things to offer about Terry’s. They were able to repair my 2004 XLR’s problem convertible roof. They completely checked the car for other problems and gave me a readout of all areas. I appreciate their professionalism and friendliness AND what I consider to be fair and reasonable prices. Thanks to the folks at Terry’s!

I had been in search of a new auto shop in Nashville after moving to the city. I don’t trust my 1995 Jeep Wrangler with just anyone, so it wasn’t easy to gain my trust. However, Terry’s made it easy. They were patient, considerate, and made sure all of my concerns were met with diligent and thought-out answers. I cannot recommend them enough!

We went through Terry's for a pre-purchase inspection on a Sprinter and it was TRULY a joy. We were given a full, helpful, and honest review of the vehicle (including detailed photos!!). The delivery of the report was x20 times even more professional (emails & phone call). We loved working with them and would do it again, no questions asked.

My Mazda CX-5 undercarriage got damaged on the Interstate. I had moved to Nashville only 2 weeks back. I googled and found Terry's Service Center well reviewed. They were able to get me in quickly and fix my car in less than the initial estimate. I respect that a lot. Why not 5 stars? It took a few extra days. But all in all very satisfied.

I’d give them 6 stars if possible! I brought my car in a day later than my appointment and they were still able to make it work. They fixed the HVAC/heat in my vehicle and provided insight and honest pricing up front. Although it was a bit pricey, the service was superb. I will definitely be to Terry’s again, but hopefully won’t have to :)

The team at Terry's communicates well and listen to you as you explain your need. It was very easy to set an appointment and their online car management is very helpful. Although it is a bit of a shock to see the cost of maintaining a German car, I feel like they are competitive. There shop is very clean and the staff was friendly.

Cody had me come by just to make sure my brakes were still safe, since he couldn't fit me in for another few weeks. Great customer service! He even told me how I could get 0% financing since the repairs to do it right might be costly. He didn't sugar coat the cost and he helped me to understand what was actually wrong with my car.

My daughter brought her Jeep Liberty in today for some issues. Such a great experience and excellent follow up and customer service. Wow. My daughter just moved to Nashville and is on her own there and Everyone was so nice and accommodating and explained everything. Absolutely will be back! Thank you guys so much! Heather Smith

Terry's Service Center is hands down the best place in town to take you car for any maintenance needs. They are very friendly, helpful and timely. Terry's has an incredible system in place for sharing information regarding your service needs and getting approval on payments. I would highly recommend this service center.

Detailed and thorough service. Especially liked the inspection notes and which items are of highest priority. Took longer than expected because of need for additional part but all were helpful and did their best to get me back on the road as soon as possible. Can notice the difference in handling after alignment

Staff went above and beyond in helping me with car issues. Ronnie pursued every avenue to help with possible engine replacement including finding possible recall. Terry’s is a truly standout/standup business and I appreciate their commitment in doing what is in the best interest of the customer. Highly recommend

Class operation! Towed my car to their shop after it broke down on the highway. They determined that the engine threw a rod and would need to be replaced. Since it was an older car, they suggested that it might not be worth fixing. We agreed. Surprisingly, this was no charge. They're my *new* go to repair shop.

Reese worked on my car and they did such an amazing job. They let me drop off my car early and they got it fixed in less than a week! I couldn’t have asked for better service and all do the staff were incredibly friendly. They all have excellent communication and I think I found my new place to take my car!

Terry's has always impressed me, but this last time - wow - new brakes and shocks - this 20 year old van is driving like a new one! Cody at Terry's is so nice and so willing to explain in my terms what's going on and his estimates are right on the mark. Thank you for taking such good care of my van!

The feedback they give you after doing an inspection on your car prior to beginning repairs was fantastic. I ended up getting a list of things to consider working down the road with photo or video proof to back it up. Most shops just make you take the shop's word for it.the staff were very nice too.

We had to have our 2013 Jeep Wrangler towed to Terrys when another shop was unable to figure out what was wrong. My service advisor was Ron . He kept up to date on the repairs and let us know when the repairs were completed. It was expensive but it’s fixed. We are grateful they were able to fix it.

Pleasantly surprised I found a great auto shop in the Nashville area. While I payed more than initially anticipated my car has never run so solid. I firmly believe they are straight shooters and I will be returning if I ever need a mechanic! Thanks to Reggie and all the shop guys for a great job

I was very pleased with my visit to Terry’s Service Center! They were helpful, understanding, and timely. I felt cared for and like my car was in the best hands! Thank you Ronni and the rest of the crew for your immaculate communication and care for my vehicle. I feel safe to travel the roads!

made an appt for a tire alignment. i had to wait with it as i don’t have a way to drop it off. Terrys was very professional and worked with me. my car went in as soon as i got there and i was out i about an hour. very impressed with their professionalism and kindness for a reasonable cost.

I have never had a bad experience with Terry's Service Center. They provide excellent care of my Prius. They know me, and make sure that I do what I need for the car, but not more than I need. And they always make sure to take me to/from wherever I need to be while my car is being fixed.

My Chevrolet truck needed a inspection and Terry’s Did exactly what I asked for. Just a inspection of what I needed know and what can wait. Straight up place I will go back and recommend this shop . Good honest Auto mechanics are hard to find . Well I found one! Thanks for being honest!

Friendly folks on the phone and at the desk, patient, thorough explanations, and competent work. Work was completed early and I was able to use the lockbox to get my car at my convenience. Another typical Terry's experience, which is why we keep coming back after more than 30 years.

I had a great experience getting my 4runner serviced here. Tim provided friendly and thorough assistance over the phone, and stayed after hours so I could pick up my vehicle. While they are extremely busy and not cheap, I would recommend them to anyone in the Nashville area.

Absolutely incredible service. Daughter's car broke down (died) in Nashville. We live almost 2 hours away. Had car towed there. Wonderful communication. Pictures, texts and emails. Some of the best service we've had. Very professional and very friendly. Highly recommend.

I have used Terry's Service Center for both of my automobiles for the last five years. They are consistent, timely and accurate. They tell what needs to be done and what may happen to your vehicle in the future based on inspection. Excellent Customer service as well.

My car broke down last week and this company tested and gave me an evaluation of my vehicle the same day. The repairs were finished by the end of the day the next day! EXCELLENT customer service from Tim - it was truly a pleasure working with you all. Thank you!

Very happy with the level of service and friendliness at Terry’s. They have worked on a few of my automobiles and always provide thorough analysis in layman terms. Most importantly, I TRUST them. Excellent knowledge and fair pricing to go along with a smile.

I’ve been trusting Terry’s with my cars for years and have never been let down! They are fair, and quick, fantastic communicators, and guarantee their work. They were also incredibly helpful when I needed to buy a new vehicle! Couldn’t recommend them more.

Joe and team were super professional and very helpful during my experience there. I would highly recommend them for any of your car maintenance needs. Family-like atmosphere and conversations every time we spoke. I will use them for all future services.

Very pleased with work done on my SUBARU Outback . Explanation of what repairs would entail was thorough. The new printout of what was found during the vehicle inspection was VERY helpful.I plan to continue to take my vehicle to Terry's Service Center.

The crew at Terry's were very professional and thorough with their work. They communicated clearly throughout the entire diagnostic and repair process. The value of their services were exceptional and my car now drives wonderfully without any issues.