We had Miranda Miller as our Travel Consultant at The Travel Lady. We were looking for help to book a trip to Portugal from Nov 1 - 12 and wanted to see Porto, Lisbon, Sintra, and the Algarve. I will say, Miranda booked us good hotels in Porto, Lisbon and Albufeira and gave us the option to upgrade a couple - which we did in Porto and Lisbon. However, the downsides from the rest of our travel experiences overshadowed the hotel selection: 1. Excursions: We had issues with EVERY excursion (3 total - 1 per city) that was booked for us. The first, and consistent issue we ran into was that the excursions were booked through a third party - not the actual tour group. For two of the tours, we had to get the hotel reception to call the number of the third party group who would then call the actual tour company and confirm that we were planning to go on the tour the next day. This was not only a waste of our precious time while we were on vacation (we literally spent at least half an hour with reception each time we were trying to get in contact with this company) but frustrating as the third party would not answer their regular or emergency phone numbers listed on the travel voucher. On our voucher from Albufeira one of the phone numbers listed on the voucher was actually not even in service! In fact, because we couldn't get a hold of the tour coordinator in Albufeira, we waited in our hotel lobby from 8:00-9:30am on the day we were supposed to have our tour but were not picked up. Miranda said she would work with the distributor to reimburse us for the cost of the tour but it has been 3 weeks and we have not yet been refunded. The excursion from Lisbon to Sintra, which thankfully the voucher didn't specify that we had to call ahead to confirm, had incorrect details on the voucher. We were planning to walk to the pick-up point written on the voucher, when as we were getting ready to leave, a representative from Greyline Tours (the ACTUAL tour operator), called up to our room to say they were here to collect us. It was a welcome surprise to be picked up but it also meant that there was an issue with EVERY excursion the Travel Lady booked for us. When we had issues with the first excursion, we emailed Miranda and asked her to provide the actual names of the tour groups we were using so that we could look up their direct contact information to make the confirmation calls that were required. Miranda was unable to accurately provide the actual operator names. She only had the information for the third party she booked through and that wasn't answering their regular or emergency phone lines. The best tour we had was one we booked ourselves through TripAdvisor (Douro Valley Wine Tour - EFun Tours from Porto) before we left. I would recommend that TripAdvisor is the way to go in the future as you are able to communicate directly with the tour company through the TripAdvisor website. No wasted time calling phone lines that no-one answers. 2. EuroRail - Miranda booked us a pre-paid 3 trip EuroRail voucher. She warned me that we had to be careful filling it out or it would invalidate the ticket. Unfortunately, the agent in Porto had us fill in the travel information at the top of the EuroRail Pass. I messed up filling in the dates and accidentally invalidated the 2nd and 3rd days of the pass (we learned later in Lisbon that the travel agents are supposed to fill out the top portion - not the travelers). As a result of having to buy my own rail ticket from Lisbon to Albufeira and back we realized that it is CHEAPER to just buy the individual tickets then to use the pre-paid pass! It would have also been easier to individually book tickets through the App instead of being at the rail station at least an hr early. 3. Flights - We didn't make our connection home as Air Portugal would not check our bags through to Calgary because the reservation number for the two legs of our journey did not match. We had a frustrating experience with The Travel Lady. Honestly, we would have been better off just using TripAdvisor and Expedia...

Let me start off by saying that I wish I could have made this a true 0-star review, but I HAD to make it 1-star to be able to post this. This travel agency is only interested in making a buck for themselves and has zero regard for their customers. Based on The Travel Lady's presence on Global News, my family and I (6 people total) decided to use Lesley and her company to book our all-inclusive vacation to Mexico. You would think this should be a pretty straight forward ask for a travel agency, but not for The Travel Lady... No, instead after a phone call with them to let them know the few basic needs of our trip (i.e., Kid friendy ammenities, clean hotel, Puerto Vallarta) and booking us in at 10:15am tomorrow to put pen-to-paper on a trip, Lesley (Company owner) decides to send me an email saying that she is concerned that we are going to use her work of narrowing down a short-list of hotels for us to just turnaround and book online. Another way said.. We don't expect our customers to do their homework on a vacation that is going to cost $10,000+.. Then she proceeded to tell us to take our business elsewhere. It's been a while since I've received such poor customer service that I had to make sure the internet was aware of this place and avoids at all cost! She is just looking for people who want to blindly give them money without questioning anything, very bizarre and also surprising that she still has her business if this is how she treats her prospective customers. For reference, I have attached a snapshot of her response to me (Miranda is one of her representatives that I was dealing with).

We had used them before for a trip and were not happy with parts of the booking but we decided to try them again as we had written them and thought maybe it had gotten better...our mistake. We had planned to go to Borneo booking with them what a waste of time...they advertised it in October, we called and in the mean time I did my own research...the flight they were going to book for us was the exact flight I found but their price was $700 more. So we decided to try a different agency. We went to AMA and the first thing the travel agent told me is she would get back to me but it would take a few days, when she got back the reason she waited was she was waiting for the tour price to come down which saved us $450. per person and then she gave me the flight price which as the $1200.00 not the $1900.00 that the travel lady gave us. With the internet, people are able to book everything themselves and travel agencies are not really needed. After the price came down with the tour company you would think you would call inquiries back....haven't heard a word. The trip was G Adventures and it was amazing. Our flights were awesome. Will never go back to The Travel Lady!!!!!

The planning of excursions was excellent and we saw so many wonderful places that were included in the cost of the trip. It would have been nice to have a meet and greet on our second night to get to know the other travellers. It was a shame that a lady was hospitalized at the very beginning of our trip with a respiratory illness and was put at the back of our bus when we left to go on to Tuscany. Unfortunately the virus spread through the bus including myself and after paying for optional excursions the first day in Venice there were several that I could not take due to illness and there was no consideration for this type of situation and I lost several hundred dollars. Another situation is that it may have been very helpful to know what level of difficulty it was in going on the various excursions. Some were easy walking and some a hard climb uphill on the Amalfi coast. Looking back though , I have good memories of a beautiful country, meeting wonderful travellers and enjoying Joanne and Don’s knowledge of the various places visited. I would recommend Travel Ladies in the future!

This travel agency is second to none! Our travel agent, Anni Reynolds, went above & beyond to make our 11 day Honeymoon cruise trip aboard the MS Paul Gauguin to French Polynesia & the Cook Islands and then a 3 day post cruise stay on Mo'orea truly a trip of a lifetime! Her knowledge was a definte plus in all of the planning. Right from the start we were able to work with her to get exactly what we wanted and of course with her help everything was incredible. She suggested the ship location which turned out to be the best. My wife knew about the cruise but was completely overwhemled by everything about it. Anni suggested where to stay for the 3 day post-cruise on Mo'orea, Manava Beach Resort, and we could not have been happier. The over-water bungalow was a complete surprise to my wife and there were many "happy tears". Thsi is a great place to stay! We would certainly reccomend The Travel Lady agency for any and all travel plans and will definitley use them again in the future. John & Angie

I recently had the pleasure of working with Anni at The Travel Lady to book a transatlantic crossing Cruise with Cunard on the Queen Mary 2. Everyone dreams of this vacation but when I found out that I could take my West Highland Terrier (only cruise line that allows dogs), I booked the cruise both ways. Anni was amazing to work with and followed through on each and every request (I always have a lot). Cunard has a long waitlist for bringing your dog and it is kind of stressful until you get the final confirmation that there is space for your dog. Thanks to Anni for making this happen! Her professionalism and follow-up is greatly appreciated. We do not sail until the fall of 2024 but knowing that everything is organized and confirmed makes me very happy. In the past I have booked many of my trips on my own but having the expertise of Anni and The Travel Lady really helped put my mind at ease! Definitely would recommend and will book through The Travel Lady again!

Our first trip with the Travel Lady to Malaga, Spain was fantastic. The Costa del Sol is a beautiful part of Spain with a lot to do and see. The hotel was busy but had everything (restaurants, pool, nightly entertainment and happy hour). The tours organized by the Travel Lady were top notch (Caminito del Rey and Setenil de Las Bodegas WOW). The travel days to and from Canada to Spain were very long. Our suggestion to the Travel Lady would be to shorten the layover times and minimize the number of stops to make this trip even better.

Thanks Lesley for all your hard work in making our recent trip awesome. From our flights to the car service to take us to our hotel, to the cruise, to the extra days on land and then the return trip home, I couldn’t have asked for a more seemless trip. I would not hesitate to recommend The Travel Lady to all my friends and can’t wait to book my next trip through her agency. We were not disappointed. Her level of service is exceptional and her staff extremely knowledgeable. Thanks Lesley. We had a great trip.

I was so pleased to call "The Travel Lady" in order to try to get some information with respect to layovers at YYC during this pandemic. I was (pleasantly) shocked to have the phone answered immediately by none other than Leslie herself! I must admit to a wee bit of a fan-girl moment. Professional, heart-felt advice was provided and I just cannot say enough positive things about my experience. 100% I will be contacting The Travel Lady for my next journey! Thank you so much for your caring and kind help.

Donna has been wonderful to work with during these crazy traveling times! Covid and the world stage these past few years have certainly impacted travel and Donna has been a source of excellent advice and support in scheduling and rescheduling our Europe river cruise! We're now fully booked with confidence for our upcoming Europe experience, including our river cruise, this upcoming May/June! We're excited and appreciate Donna's expertise and patience in assisting us with our bookings!

We booked a trip to Africa and just returned. The Travel Lady took care of every detail for us. I told Amanda, our agent, the types of things we would be interested in and our budget. She put together an amazing package and everyone said it far exceeded their expectations. If you have a special trip you want to plan and don't know where to start I highly recommend The Travel Lady.

Anytime I have a question I always calls the travel lady and the people there are so helpful and if they can't answer my question they always point me in the direction where I can get the answer I need I can't and won't go anywhere else to get information about travel that is accurate and I've always had good luck with the travel lady

There is nothing extraordinary about the Travel Lady. I heard good things about the company but it fell flat when I wanted to book a river cruise. After I was asked to complete a form, it seemed like I was applying for a new car. It took away the excitement and it was replaced with applying to go somewhere

We have travelled the world with the help of this company. We were not experienced travellers so depended on the help of the travel lady 10 years ago and since then every year she helps us pick another country to go to. Not once have we had any regrets with this company

once again an excellent trip to Portugal, definitely one of our favourite places to visit. thanks again Miranda for all your hard work.The Travel Lady has awesome staff, very thoughtful and organized. Looking forward to booking our next adventure.

I love working with Anni at The Travel Lady to book holidays. She is super easy to work with and has great knowledge of travel options. She really helps to keep you on track when planning & preparing a trip which is a very nice personal touch.

Every experience I have had with Amanda at this agency has been stellar! She is competent, friendly and very easy to deal with! I highly recomment this agency. Have used them for European trips 4 times and they did not disappoint!

Just checked and compared pricing with this travel lady to other sites and the other sites could not even come close to her pricing. when we are ready to book our trip to Europe we will forsure be booking with this lady

Handled everything professionally and had great suggestions on places to visit. Went above and beyond our expectations. Have used The Travel Lady on several trips and would recommend them to family and friends.

We have been on three vacations booked with Anni at The Travel Lady. We have always received first class service and excellent advice. These are our go to travel agents and can’t recommend them highly enough.

I found it very frustrating at the slow response to emails as well as the slow response to phone calls and messages left. There were a at lease two different emails which were not even responded to.

Donna setup our whole trip specific for us. Everything went very well. Some tors are better than others but accommodations were very good for us. I would recommend and use them again.

Our agent Anni is always quick to respond to emails, offeres great advice, and makes sure we are informed on all information and updates regarding our trip. I will keep coming back!

Miranda has been amazing! We have rebooked 3 times because of Covid. Her knowledge and understanding has been greatly appreciated! We would return to the Travel Lady again.

I enjoy working with a experienced travel agent like Anni not to mention the interaction from the manager and owner. Makes my plans real and promises a awesome vacation .

Excellent service from the company. Flights were on time with no issues. Hotel was good but our trip coincided with school holiday in England so hotel was noisy.

The worst experience after booking a ground package the service level left me with $2k and lawyers involved and no airfare the lying and no customer service

Have used twice for long stay vacations and add ons. Fantastic service. Have recommended to many friends. Would not use any other agency.

She is discriminating against non vaccinated, basically saying she would not feel comfortable around them? Are you serious?

This is what a travel agency is all about. Travel advisors have knowledge, they listen and really give great advise.

with the low Canadian dollar they stay want a 5000 for trip to 3star hotel and 2 dinners not including flight

Donna is simply the best! everything went very smoothly and cudos to her and her diligent planning.

Miranda went above and beyond to help make my recent trip to Malta one of my best trips ever!

Polite, friendly, well informed staff, they care about my travel needs.

Wonderful, Stress free, friendly and informative

Had a great trip ..everything done first class

Great knowledge and staff is very organized

AWESOME Travel Agency to book with .

So good. Much yes. H8rs gonna h8 m8

Just do it yourself save the cost

Great relevent information.

Awesome service!