After reading these reviews I was a little scared. Got my car quickly and returned quickly with Yolanda. No extra charges. There was No One at the gate as we left to report the scratches but was told they are minor and small and it would be okay. It was quick. Yes the car was higher mileage but it was fine and got us around safely.

Although the staff was friendly and knowledgeable, the time wait was totally unexceptable. Waited in line for 35 minutes to sign the paperwork and then over two hours to get our car. AND according to the gentlemen that waited on us, this wasn't even a busy time. They will have to give me a car for free to get my business again.

Horrible customer service, not at the counter though, automated system is virtually useless to talk to anyone at the counter, and then if you select a option just to talk to a human, you get someone in Mumbai,, lousest choice I ever made for an inexpensive car for just two days,,

Jacob at the counter was terrific! then we had faub issues and emergency services on the call was spectacular…diagnosed issue then even called Auto zone to make sure the one closest had the battery we needed. Great service all the way around!

Do Not rent from Thrifty/Dollar/Hertz if you have any other choice. I rented from Thrifty and they ruined my vacation by forcing me to take an EV. I was prompted several times to check in and pay for my reservation. Don't ever do that. When

I wish there was a Negative star rating. I lost my debit card in Minneapolis at the airport and did not realize I lost it until I landed in Jacksonville, FL. I was having a panic attack and traveling with my 84 year old grandmother who is a

Wish it were possible to give 0 stars. The individual at the airport counter told me they had no vehicle ready for me, despite the fact that I had prepaid for a rental, saying I'd have to wait for one to come in. He said he could upgrade my

I literally just returned the car 1 hour ago at the airport. I had a nice woman take the car from me and look it all over in detail. She told me the price of the rental and it was the exact same price that I was told at the desk. I received

The initial process was fast and fine. When I turned the car on, several warning indicator lights were on. I lugged my bags back inside to get a different car. It took about 20 minutes to get into a new one. When I turned the second car on,

I’ll start by saying I know things happen and working with people can be difficult but Harrison was the worst customer service experience I’ve ever had. He laughed in our faces as we were trapped in Jacksonville after not being able to land

Rented a van at Jacksonville airport. Was over charged for liability insurance by the guy at the counter. He was horrible. He told he could not take off the $95 charge and I would have to call the main service center. I called and They told

If I could give this company a -100 I would. Do not rent a car here at the Jacksonville int airport with thrifty.. they will rip you off!! Over charges, the cars smells like dead, the costumer service is horrible, the vehicles don’t work..

If I could give a lower score I would. The service while they tried to be nice only carried one type of vehicle (electric), forced me into a larger vehicle than what I ordered and an upcharge to me and required a prepayment of charging the

We are being forced to take an electric car when that’s not what we paid for. Been waiting 30 minutes for a manager. We’ve tried explaining that we know nothing about electric cars and the contract we have does not include an electric car.

If I could give no stars I would. Absolutely horrible service on top of rude staff. We had a reservation for 9:30pm and when we arrived no cars were available and we had a 2 hour trip to our destination. It took almost 3 hours to get a car

I do not recommend the rental company at all and suggest working with more trustworthy and honest rental companies. Beware of additional/unexpected charges and customer service representatives who utilize distraction, deceitful techniques

We arrived at this Thrifty car rental after leaving Ohio destined for St. Augustine. With nobody in line, we sure didn't anticipate having to wait an hour and a half for a car. No wonder there was no one in line. There were people in line

Got here w our entire family 2 adults 4 kids, had a 3rd row SUV booked for months and paid for($430), when we arrived wouldn't let us put it in my husband's name due to his name being on the credit card(had no problem at dollar/thrifty in

At first I was a little upset due to the customer service experience I received as I dropped off my vehicle in jacksonville, florida, on 01/04/2024. The lady that had dealt with me was very rude and as I dropped the car off I mentioned I

Thrifty JAX is located in the same area as baggage claim. Pickup is a few minute walk to the airport terminal parking lot. I've used Thrifty on many occasions with good results, but the JAX location had to be the worst! The whole process

When you go out of town and rent a vehicle you expect to receive a newer vehicle with around 20000 miles so you could have peace of mind while driving. Not with Thrifty they gave us a 2018 model with over 59000 miles on the vehicle. You

SCAMERS ALERT: If I could give zero stars I would. This location are pure criminals working there. They add charges that you don’t authorise. The counter rep added $330 dollars of additional charges after we already paid for rental and

Upon arriving at the Jacksonville airport to pick up my rental car through Thrifty, I was met with resistance and refusal to let me get my car. I reserved this vehicle through Expedia at least a month ago. I was informed that due to my

My husband and I reserved a car several weeks before our trip to Jacksonville. We had a late flight that arrived to Jacksonville around 11pm. When we went to pick up the car, they informed us there were NO cars available. They also had

I made a crazy long line, took the car, drove 1H when I notice there was a plug install on one of the tire that was about to blow.. I had to drive back to the airport, they made me do the 1H+ line again to exchange the car.. even if I

All of the 1 stars below happened to us - reservation - no car upon arrival - waited hours for car. Even the security guard at JAX said this happens ALLLLLLLL the time. Now we are at our condo. Woke up this morning and car completely

Myself and my fiancé booked through Priceline as we ALWAYS do and chose the suppliers choice car as we ALWAYS do on vacation. There was no disclosure stating that it would end up being an electric vehicle. When we got to Jacksonville

Picked up a ram 1500 as a rental for 2 days. The truck was damaged all over dings and broken trim. Did not have a full tank of gas and when I returned the vehicle they marked it as having 1/2 tank even though I had just spent $54.53

Service at the counter was fast but horrible attitude. It was a young guy. The car was very very very dirty inside; a lot of old food and garbage between the seat and the middle console. I couldn't take pictures of that but here are

After enduring hours of delays coming in from Chicago, I was expecting to have a similar experience while renting a car. I encountered Cary at the Thrifty front desk, and he was very pleasant and extremely accommodating when I had

Allow me to pile onto the already abysmal reviews. I arrived on a delayed flight at 11pm and was told there were no more cars to honor my reservation. I was not the only one this happened to. What is the point

So the lady couldn't get out "free" second driver added with our loyalty number, and there was no one to point out the scratches in the side of the car as we left, but the staff was friendly and helpful.

LIke many of the reviews, I was scammed out of $149.00 I pre-paid for the rental through a 3rd party website. When I picked up the car, I explicitly and verbally declined all the extraneous

First, I must say that the JAX Thrifty staff have nothing to do with this rating. The individual who we picked the car up from was good and the person when we

I'm giving them three stars because the price is good and the woman who I dropped the car off with was friendly(she worked with Hertz though).

Car smelled like an astray. They get you with the additional fees and insurance. Car was decent and the guys running the desk were great.

TL/DR: Thrifty operates under essentially fraudulent business practices, and their customer service is abysmal.

BEWARE. Bait and switch tactics. Compact car was reserved. Upon arrival at 10pm and after a 30 minute wait in

Easy, seamless pick up and return. Quick and easy transaction and great customer service

If you read no other reviews read this... I WOULD ADVISE AGAINST IT!!