Ok so the people who work here are nice and try their best for the most part. Service is always slow because there are always someone new thrown to the wolves instead of accompanied. High staff turnover. Who cares to stay long if its literally lowest pay you can get and the company thinks that's too much. They stay untill they find somthing else. Service is also slow because the noise in the drive through from the idling transports and planes taking off. Sound barrier wall? Seems simple. So staff has to repeat every single thing on your order word for word or they get somthing wrong. Lanes should have a system like at McDonald's where it tells you which lane is shorter. You can pull in for a DD and a boston creme only to have the 3 cars that came after you be served ahead of you. Do not pull into the drive through unless your willing to wager atleast 20 mins of your time. It may be less if you get lucky. I have seen arguments. Not just one. At least you have some entertainment while your waiting.

What a crappy place...so I walk in at 1015pm...it says here that they close at 11pm. But looks like they were closing at 10pm. I was looking at menu and the girl said not to even look at the food menu because they dont have any food. I told her they close at 11pm why wouldn't you have food when it's 1017pm. She came back and said we don't serve food after 10pm and walked away. I told her to sell.me 3 cookies and she came and placed it in a bag and threw on the counter. I was about to ask her what her problem was but its not worth my time. I see reviews on here that are negative and the owner never even respknds.or says anything. It's March 18, 2018 1037pm...and that employee must be the owner because she decides not to sell.food to go home.early. I would.like to hear from the Supervisor or Owner of this place. I guess you don't care that your employees are not making you any money...because you have alot of negative reviews and nothing to say.

This has been by far the worst Tim Hortans location I have been to in Canada. There have been multiple occasions when I've been served by their manager Devika. She is unnecessarily rude, aggressive, disrespectful and has absolutely no sense of customer service. Despite asking her to behave in a respectful manner she still continued to misbehave both while taking orders and on the window. She argues unnecessarily and just makes my drive thru experience horrible. She definitely needs to be trained on how she should speak with customers and be kind to them. There are others who are really rude as well which makes it seem as if that is the environment at this particular location, but being the manager Devika should have a sense of responsibility. This location does not stand up to Tim Hortans' values because customers are not treated with respect.

Literally every time I've been here they have messed up my order. One day its a double double, the nextvits a 2 milk 1/2 sugar.... I take one milk, the simplest order i can think of. Any time ive gone there after 5, its luke warm potato wedges or employees who dont seem to be able to talk. There was a day where they had no f%$king eggs at 8 am and so i was given a bacon and bacon wrap (some might enjoy that but not me).... I'm incredibly dissapointed with the service, the flow and the quality this particular tim hortons gives its customers. Avoid it if you can as you won't get what you order...

Want to see not only a couple house flies but tiny fruit flies sitting on the donuts, muffins, and other pastries? Check out this (dirty) Tim Horton’s! You would think that, after telling the employees, that the pastry rack would simply be removed from the glass showcase and the bugs vacuumed or otherwise cleared out. But, they just waived their hand in the showcase a couple times and carried on! I stayed at the hotel next door for a couple nights and was appalled by this Timmy’s! The second time I went there, still bugs so I just ordered a coffee. Where is the food inspector?

rude staff,,, poor customer service. I ordered small lemonade with salt and peeper blend it. They said we do not blend salt and peeper in it. How its possible? I visit 100s of different location. Every one do it and they are not When my order was ready they didnt even notify me. The girl placed my order on the counter when i noticed there is a lemonade with salt and peeper on side then i thought its for me. Timing around 11:20am. Check the cctv cameras how they place the orders on counter without even telling anything. This is not the way to deal with customer.

I encountered an extremely rude staff member whose name I am unsure of, but it possibly starts with the letter E. The incident took place when I ordered a steep tea, and right after receiving it, she began speaking to me disrespectfully. Her behavior was unacceptable, and it left a negative impact on my morning. It is concerning to witness such conduct, and one might suggest that she could benefit from professional assistance.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

I place a MOBILE ORDER & when I go there after 10/15 mins , the lady at the drive-thru, asks me to park in the front & before I park.... another one comes out with my order. What the he'll ? No communication between co-workers !!!!! And , I also can't figure out , why there are no condiments like ketchup with my order. BK , Mcdonalds , KFC orders always has a few pkts of ketchup WITHOUT ASKING. I have never received a single pkt of ketchup in all these years from this place even though my average order is $8.50.
Food: 5
Service: 1

the girls working at this location really need a huge lesson on customer service and lot more training.i think they don't care about the customer service at all they are just working for the sake of hours , they really don't know how their poor service can ruin other persons entire day.i have ordered grilled cheese melt what I get lol was not even close to - I think they put cheese by hand, plus see the picture attached what I got served, cheese was not melt at all,it’s ridiculous service!! if there is a option i ill give you -10 stars.

I ordered a cheese croissant, toasted, no butter with Herb and Garlic Cream Cheese. I got, A Burnt croissant, Light Butter with NO Herb and Garlic Cream Cheese. Also I ordered for LARGE Green Tea with Milk, I got Large Green Tea with Cream. When it came to the point explaining to the cashier, she shouted as I was def and told her, whoever took the order or prepared the order that's not my fault as I'm paying YOU!!! Theres only two location in Brampton and Malton, I never have a Problem with.

Found a hair in my coffee & they gave me the wrong item. Ordering certain deserts means it ends up in a bag with the frosting being completely removed because it sticks to the bag. Drive through people constantly make you repeat your order like they are hard of hearing. Debit machine doesn't work half of the time. Also the size of their wraps seem to be getting smaller, but that might be all Tim Hortons. Only go there because it is close to work and easy to get lunch

I don't have alot of bad experience's at this place (I come here almost every day) but I will admit that they cheap out on the products here. Right now they have the Reese's brownie and donut for a limited time and the brownie barely has a 1/6th the peanut butter topping that the picture on the screen shows AND it's half the size of other places. I am disappointed with this place but it's the only one close that's not out of my way for work. This is sad.

They always get rid of everything to eat and drink stupid early and set up like their closing even if it’s 2 hours or 30 mins to close. And if it’s not closing soon. They still won’t have it. Good luck.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Gas station parking

worst service every time they provide to the customer . very bad management . They have only three employees in busy hours . only one employee serve on the counter it take almost 25- 30 minutes to get your order . 100 time i got wrong order and there are flies all on the food .Than if you complain it they talk very rude . if anyone is in rush i suggest not to come to this Tim Hortons . and always double check your order . garbage service .

This location is a complete GONG show. The staff do not listen to anything you say. This goes for drive thru and in store service. I truly believe that management of this location can NOT conduct a proper interview to sort out idiots. I have been to this location a few times as I work close to this location and have never had a positive outcome. Avoid this location at all costs. Save yourself the head ache. Worst Tims I've ever been to.

Bought 2 coffees from drive through, 1/2 cream 1 sugar. Cream was 1/2 but sugar probably more than double. It did say 1/2 CS on cup. Not drinkable at all. Had to throw away both the coffees. What a waste of money, paid for coffee but could not drink. I have noticed Tim Hortons quality has gone down and no consistency at all. My colleagues already switched to Macdonald's coffee. I still go to Tim Hortons but probably will switch as well.

My daughter had a medium chocolate chill. When it came the cup was only filled 1.5 inch under the rim I asked if this was a medium they filled it more. Got the food... my hash brown was missing went back after waiting 3 minutes got my hashbrown. Sat down open my biscuit only to find out it's sausage not bacon. Wait another 3 minutes. By the time I sat down with my girls they were done eating. Glad we did not go through drive thru.

I am very surprised to see the reviews of this location. I come here in the mornings because my work place is near by and they are among the busiest timmies in the city. But they still keep up and make sure the food is good. Egg wraps are perfect every time and my steaped tea is always accurate and fresh. Great location, staff is always in a hurry but they are just trying to keep up with the traffic, both in drive thru and walk in

There is nothing more frustrating than asking for a toasted bagel with butter and cheese and you get a barely toast bagel as in not even warm and butter only on one side. I know this is a busy location but running a bagel through a toast on super fast speed doesn't count as being toasted if it's still cold. And why does butter only get applied on one side of the bagel?? This is not a one off, it happens very regularly here.

Very slow service! Facilities are clean and they usually get the order right but they are always packed and always very slow. I work about 5 minutes away and just to grab a coffee midday if I use the drive through I'm looking at 10 minutes in line & if you're unfortunate enough to have to go inside you're looking at about double that. Give youself lots of time if you're stopping there during average business hours 8-4ish.

I ordered 3 coffees and the guy over there just put the coffees on counter and when i asked for the tray he made the weird expression and put the tray beside the coffees instead of putting coffees in tray. Too bad customer service they guys don’t know what costumer service is. I suggest if you don’t wanna spoil your mood go to another location.
Food: 1
Service: 1
Atmosphere: 1

I’m a daily customer. I come in the evening everyday and I’ve never had any problems since two days I m seeing a new manager Devika, she is so rude, she acts so bad. Rest all the girls are fine, but this devika is so rude. She’s far from a manager, she shouldn’t even be an employee there. How can someone like her be a manager! She should work on her attitude and customer handling skills

Worst customer service by supervisor Navneet. Lots of attitude, one of the staff member make wrong drink as per order. Not listening the exact experience. Was very rude. Navneet need to take some training from head office . I’m giving 0 star for her attitude towards customer.
Service
Take out
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1

This is BY FAR the worst Tim Hortons location I have ever visited. They have yet to get one of my orders correct, and within a reasonable time manner. Order is ALWAYS wrong, they overcharge and act surprised when you inform them, and they are consistently disorganized. One guy was swearing at them once I walked in, and I wondered what they did to upset him so? Now I know!

Worst tim hortons ever. Doesn’t know how to talk and treat their customers. The lady name is Sarab. She’s a supervisor. She made my iced coffee horrible even though I asked to remake it again she gave me a syrup and asked me to add myself, and I asked for like why didn’t you put it and she said it’s extra only in a rude manner, so I’d rather stay away from this place

Waited 7 mins in front of line. Nobody at till. The worker stationed at sandwich area started speaking her native language to the person behind me. I was able to recognize enough to figure out he was placing his order before me. He ordered a chicken wrap. I left without waiting any longer. Just another reason to boycott Tim Hortons. This is totally unacceptable.

Took 3 staff that can barely speak English to take my order for a simply Sausage sandwich. took 7 mins and I had to ask for my money back because they took too long and I don't have time to wait. and the staff throw my change at me most of it went on the ground. Garbage humans work here and reta rded too
Food: 1
Service: 1
Atmosphere: 1

Ordered double double coffee but it seems old and did not taste good , in brampton every Tim Hortons has no quality , no customer service. It does not match with other Tim Hortons standards which are out of brampton area .
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

very poor customer service at drive through.... she was taking my order and truck was passing by i believe she couldn't hear properly that i canceled.... once she mention 3 drink and repeat no its 2 then she replied very rudely and no wish, no goodbye at window. I don't know her name but she had 2 indian names on her right arm in punjabi language...

Terrible customer service and terrible website to get one time credit report . Only one branch is available in Toronto and they can not support customers. It's impossible to purchase one-time credit report online and you have to subscribe to their monthly plan to get your report which is really ridiculous they don't care about people …

Thanks for the oatmeal that was placed sideways in the bag today. It emptied everywhere. Usually you just don’t put the sugar in. Bagels are always burned. Staff at drive thru are rude and the one usually working at the front is slow as can be. This owner needs to fix the place up, I’m taking my business to the Starbucks down the street.

Absolutely awful. Made wrong sandwich, when I came back to get the right one some old lady had the gall to call me stupid and tell me that a ham with lettuce sandwich was actually steak and cheese panini (it was the wrong bread too, and not grilled). Showing the reciept to prove it was wrong did nothing. Not setting foot there again.

DO NOT EAT from this place. They serve stale food. My husband brought the roast beef sandwich and was hospitalised due to food poisoning. He was vomiting and pooping blood. Stay away from this place!
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1

Very very bad service, Rude….. Manager is so rude, you might not like to go to that location again, I presented coupon and she literally said we don’t take it, with excuse sometime we take and sometimes don’t. Even I ordered a toasted bagel and they hand overs without toast with butter literally you just want to throw away.

Awful, awful!!! That's the only way to describe this place. You never get what you order, they always mess up your order. I mean how hard is to make a coffee. If you go to the drive through....you better watch what you got even more! Missing spoons, not well done panini, mixed up coffees just a few what you can face! …

Drive thru service is quick today Great service too Will still go to this Tim's location because it is close to my work Still having issues with my coffee's I order with milk and get cream im my coffee I hate cream in my coffee Happens 1 out of every 3 visits So now I order black and put my own milk in it

Smaller location. One order of 50 Timbits cleaned them out. Service is slow.. but it seemed they were ALL new and learning. Soup was good but not really hot. Bun was fresh (freshly thawed?) Order was at least correct which is more than you can say for most other locations. Busy parking lot. Busy street.

I was at this place on 08/15/2018. One of the worst maintained Tim hortons I have ever been. Had small flies/insects all over the pastries, when I reported to the person at the cash desk, he said, sir, it’s usual n can’t b controlled. Took a picture as well, I don’t see an option to post that pic here

The location is clean and the staff are cordial and helpful.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Parking space
Plenty of parking
Parking options
Free parking lot

Half cup empty when I order medium French vanila pathetic service to the regular customer..for everything and quantity..buy man employ worst ..many time I have issues but is enough today 5 o clock I buy ND really I say don't go this location
Food: 1
Service: 1
Atmosphere: 1

The girls over there treat costumers like we are getting free coffee from them and specially the girl named Mandeep who is trainer over there don’t know how to talk with costumers and with their fellow employees
Service
Take out
Meal type
Lunch
Price per person
$10–20

For such a small location and having way too many stuff they don't get your order right and it takes 20 minutes just to get a cup of coffee This is the worst Tim hortons in mississaugaAlso I don't understand why you'd put someone new at the till When it's during the busiest times

god damn it. worst employees i have ever seen in my whole life. no apologizing for the mistakes. no sorry. no thanks. punch in the wrong order and when they realised. they just gave the attitude. go and die somewhere. please dont destroy the concept of good customer service.

First experience there was amazing. The cashier told me about the strawberry and raspberry frostys, which are now my fav. On top of everyone was pleasant there. Definitely will come back and recommend this Tim Hortons location. I'm thoroughly impressed. …

I go this place atleast 3 times a week and I have received nothing but shoddy service. They don't listen when you make the order - EVERY time ! Staff are rude and show attitude. Even when you say thank you - they don't respond. Lots of staff for a tiny Tims, for what?

A decent place to grab something quick. Staff is friendly. I tried Regular Garden Vegetable Sandwich. It wasn't the best. I have had better at other Timmies. Wedges were surprisingly better than other locations. Go there if you need to eat something quickly.

I went to this tim horton early sunday morning at 7am. I ordered one coffee and a croissant...croissant was burnt and felt like it from last night..i posted picture as well but as Tim Hortons dont care anymore for their customers, they never replied

Worst customer service ever seen. Girls don’t even take the order completely on drive thru. They don’t know how to treat a customer. If manager or owner is reading this comment please teach your staff bout this.
Food: 1
Service: 1

I must have taken a coffee through their drive through some 20 times. It is always the same order Med decaf , double double with Vanilla syrup, however at least 10 of the times they have forgotten to put a pump of Vanilla syrup as per the

Far Better than expected and service is good.
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 5
Vegetarian options
Its tasty and the work they work in team is even great. Veggie patties are best

Worst service at this location. The drive thru doesn't know how to make a tea, hands over milk only with no tea bags, they say as per Tim hortons they don't add any sauce to the sandwich, you can only get on the side. Pathetic service

Always clean, polite, and with good service. Food speaks for itself as for most people may have opinions of their own. I always enjoy the meals, just wish they would bring back the oatmeal not for just this location but all locations.

Tim Horton worker on this location Arminder working today march 10th time 10:00 am has very bad attitude. He Don’t know how to talk with customers. Very rude.This guy is not for customer service.should be work somewhere else.

Worse location when your with your baby. Won’t let you order anything at the window for you starving kid. Can’t even ask for a Kleenex. They tell you to drive back around because their on a timer for the worse service ever!

I visit here often because I work in the area. They have a fantastic team who always seem to be flawless with their serving. They are kind and quick and I very rarely ever get an order that isn't made right. Way to go!

There is no one behind the counter to serv on Saturday afternoon around 17:00. Look like they all had a break at the same time . Waiting for a few minutes and left the place without being served.
Service: 1

Make sure you check your order, they almost always miss something. I grab coffee for all my co-workers everyday and get inconsistently good service. They're quick and polite however the accuracy needs serious work.

Evening time girls are rude.if u ask tea you will get coffie.i told girl next day she said ok ok ok very rude.U CANT HEAR CLEAR WHEN GIRLS TOOK ORDER. SOME PEOPLE WORK FOR MONEY,SOME HAVE LOYLTY WITH THERE WORK.

Second time, gave it a chance Got caught in Drive thru this time took 20min! Unorganized watched walk in customers come and go Staff on drive thru just doesn't care! Avoid drive to another location I will!

Coffee was not bad but the girl who made the wrap was in some hurry. Terrible wrap,
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1

If I could leave less than one star I would Ordered 4 coffees and not one was correct and the coffee was burnt donuts were stale to the point where the toppings didn’t even stick Staff was rude

Worst Tim Hortons EVER. Lately it takes forever to get a coffee (15 min line up every day). Completely untrained personnel moving very very slow. Shut it down if it cannot be properly managed.

Used the drive through. This location can be a little tricky to find due to the truckstop and gas station.
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4

Worst service at this location. they give you the burnt food. Everyday i tell the girl that make sure the bagel is not burnt and she says i will try. This location is totally waste of money.

It's pretty small inside, and it feels they take too many orders before completely them so a few people are crowded in a little spot. They need to consider social distancing a little more

Service is way too slow. Very busy place but they need at least four peoyother than the drive thru to keep up. Staff needs to be court6.Mostly new students from India need to be trained.

Food and coffee is good. Morning drive thru speaker crew is one of the rudest I've experienced on a frequent basis, especially when it's busy. The people at the window are friendlier.

I’m there pretty much every day. Overall very friendly but sometimes they get overwhelmed with the number of people and orders at which point it takes much longer to get your food.

the staff working here needs to learn how to serve customers. a girl at til (mandeep) was ill mannnered and puffed up
Food: 1
Service: 1
Atmosphere: 1

There were very few prople working there and so they were overwhelmed and we could see as they had a busy drive through and also walkins so wait time was a little higher.

Always slow, and they open at 5am, one day I was there at 6:32am and there was no product in the display cabinet. After asking others they said they weren't surprised

Wait time was surprisingly just 1.5 min. They even come out and give u ur order in ur car... parking space is limited but sufficient since they are fast to deliver..

Great little gem! Not busy like all the other one. They have so never gotten my order wrong. Very friendly staff. I go there at least two to three times a week.

In my opinion, this Tim location has the best coffee.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Recommended dishes

They never have any bagels or good fresh donuts it sucks we go almost same time few time a week please improve the service and quality and quantity of the food.

Sorry but your open till 11pm at 7.45pm there was 3 donuts 8 muffins ( 2 kind) and no bagel left ...the answer for my question if this is all was a rolling eye.

Drive thru - I had asked for FV with espresso shot yesterday and they gave a medium black with milk. I'd have gone back to return but was in hurry else where.

Closes at 3 in the afternoon. It nice they can be open prime time 7 to 3. But not for truck drivers coming off the road of a 13 hour drive and hungry.. …

No doubt they provide quick service in busy time but should take care of food safety. This is what i found there . Lol a fly having donuts.. …

Line is always too long as they focus on the very busy drive thru. My order is often confused and given to me wrong which takes more of my time.

Wanted to try their new 3 chicken strips deal. Ended up getting 2 strips and 1...nugget..? What a disappointment. Do not order this.

Good service, good food..service was slow a bit ,but food was fresh.
Food: 5
Service: 4
Atmosphere: 4

Its good to fo there quick service but sometime they mix up different orders and you dont get what you orders.

coustmer service is soo good especially harsimran very nice andd give service with happy face …

Just a very small place good for just takeout.
Food: 5
Service: 5
Atmosphere: 1

Got a customised sandwich,it was Delish. Good customer service,Busy location but Wait well worth..

Service is very slow poor
Food: 5
Service: 1
Atmosphere: 3

Worst service ever Always give the wrong order
Price per person
$10–20

Cute little store
Food: 5
Service: 5
Atmosphere: 5

No have sugar in s tea
Food: 1
Service:…
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