Placed doordash order, wait time for order was 33 mins. We walk over and arrived 37 minutes after placing the order, should have been plenty of time to have food ready. We walk in, I explain I’m here for a pickup order and she just stared, I had to just stand there waiting for a responce, and when she eventually did it was a really weird back and forth of asking what I wanted to order, and me reexplaining that I already ordered, paid, and it should be ready. She said she didn’t have an order, so I double checked that if ordered for the right location, which I did. She then tells me she doesn’t have doordash, asks if I want to order again, then gestures to her tablet and says she didn’t accept my order, then asks if I wanted to order in 2 weeks, and was very confused when I said no becuase we’re looking for food now. She said it would just take 15 minutes if we ordered again, so I show her my order and she says she doesn’t have apples, only cinnamon. I asked what she meant and she starts trying to describe cinnamon to me. I’m honestly at a loss for this. I’ve had rough days at work where my brain shuts off entirely, but I’m pretty sure this was something else…. Bottom line it was entirely unprofessional and since doordash won’t even let me report the incident I’m leaving this review here. I will definitely not be back.

This location has STILL not apologized for their treatment of my food or me as a customer. I gave this location quite a few chances, it seems toppers doesn't care about customer satisfaction only to bait you in for more money. Do not order from this location if you want assuring that your food will be 1, not burnt or 2 guaranteed to be made right. This location burned my food so I complained. The shift manager said that I was right explained the situation and offered me a credit to my next order. Sounds good right? Wrong. No credit was applied I visited twice after that told np credit was applied to my number and each time I had to pay in full again. Although the quality improved. I never was satisfied to my guarantee or credit. They used the credit to squeeze as much money out of me before I stopped coming. I suggest staying away from this toppers. I'm done and so should you be customers deserve at least a quality guarantee especially for a location with only takeout.
Service
Take out
Meal type
Dinner
Price per person
$30–40
Food: 1
Service: 1
Atmosphere: 1

Overall: 4 / 10 One of the worst pizzas in Hamilton. This would be an acceptable pie with better sauce. The Ottawa locations are better all around. The quality is lacking and the service is questionable. Crust: 5.5 / 10 Slightly buttery like a pan crust and decent. Thick and soft. Has lower quality Pizza Hut vibes. The bubbles in the crust are way too big for the size of the pie, as they make half of each slice useless with cheese or toppings on these parts. Sauce: 2 / 10 Very bland and obviously the weakest point of the pie. Tastes like raw tomato. Cheese: 6 Also reminds me of Pizza Hut. Pretty tasty and fair amount, though not enough for the size of the crust. Toppings: 6 The pepperoni is flavourful and nicely crisp. Veggies get well cooked and roasted, but also dry out and get chewy.
Food: 2

Ordered pickup mid day for the crew took over an hour. When I arrive there is no one in the store so I waited a few minutes. Lady came to take my cash with her hands covered in toppings and grease. She handled the chash then went right back to making pizzas no hand washing. Took a phone call because the oven went down and still didn't wash her hands. Then tried to give me two small bottle pop instead of 2l and shorted me a sauce.. well.... I will be throwing all this food out because I will not feed this to my work crew and I will never return to any toppers pizza regardless of owner of this is acceptable practice. I don't have time to get a return and this is despicable.. I would recommend all people avoid this location at all costs. Check out the other reviews nothing nice to say.

The food was awful. The customer service was not very good either. They handed me a sauce with plastic wrap used as a lid.. That does not seem very sanitary. The woman working there had a mask on her face and yet it didn't cover her nose. That doesn't bother me. What bothered me was that she decided to wipe her nose all over her arm and not go wash herself afterward. The boxes were all covered in sticky and goopy things. We also ordered the Pepperoni Explosion and there was maybe an average amount of pepperoni on it. If you have a large order, be sure to bring another set of hands because it is not easy to get out of the shop. Would not recommend this place at all.
Service
Take out
Meal type
Dinner
Price per person
$20–30

I did the deal where it was 1 medium pepperoni pizza, and you got one free. Extremely disappointed, I paid close to $20 for a medium pepperoni. I pretty much paid for the free one. They have a walk in special where the large pepperoni pizza is $13, less then the medium I paid for. Had I known, I would have gone for the large, considering I walked in for my order and waited for it to be made. Even the pizza was disappointing. This location isn't as good as the others. I had high hopes for this place but guess it was wishful thinking. Thanks but I'll be sticking with the Upper James location.

Absolutely disgusting and totally raw wings and raw pizza dough. I asked for it to be well done and not even cooked! When I called to complain they didn't even care a bit just used uber eats as a scapegoat! Did uber eats cook my food?!! Awful food and customer service!! Just received a phone call and my issue was taken seriously and in a very professional manner. I am satisfied with the result and finally felt like someone cared about the quality of food and will look into fixing any bottlenecks to try to ensure this does not happen again and customers will be taken seriously. Thank you!

Update 1: was never delivered, a supervisor said it had been delivered 30 mins ago but cameras say otherwise. Demanded a refund and received, still frustrating. Update 2: Toppers asked me to email them to make the situation better - sent TWO emails, never replied. Clearly the responses are just for show to make them appear pro-active!! Don’t waste your time or money here. Well over an hour and 15 minutes after ordering, and they’ve still yet to deliver my food… I’m just 5 km’s away, I could have walked there for pick up faster then this location can make and arrange delivery it seems.

We were very pleased to learn that a Toppers had opened in our area on Wellington as they offer high quality pizza at a great price. The toppings are always generous and the pizza well made. Luke and Maddie are always friendly and pleasant to deal with, and we have been in at times when each was working on their own, dealing with walk ins, delivery services, and the attached bar, and they were rock stars in the kitchen handling the overload. We will continue to make this our go-to place for delicious take out pizza.

I have eaten here way more than I should publicly admit, but I order when I go to the attached bar and need something tasty and quick. I don’t think you could ask for better or friendlier customer service than what Byron has given me every time he brings me a pizza, and the pizza hits the spot every time <3
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

This location has amazing tasting food, having said that they are often under staffed and miss online orders both times i ordered online my order was missed so definitely call to follow up on online orders or be prepared to wait awhile or come back so call ahead save the trip the staff that dose work there are super sweet and hard working. So even with the few hiccups the staff and taste of their food makes up for it..

A four star for customer service and price, they also took my double cheese request seriously:) I expected to get a slice only, so I wasn't prepared to select my own toppings, so the poor combination was on me, definitely select their specialty pizzas, but the ingredients were fresh. Interesting fact is that it doubles as the kitchen for the bar next door, too bad I don't drink anymore.

amazing food and service! i ordered their large pepperoni pizza and a box of mini-cinis which were absolutely amazing and around 5-6 dollars (if i remember correctly). the box they gave me was about the size of my large pizza box and the serving was more than enough for two people :)
Service
Take out
Meal type
Dinner
Price per person
$10–20

Walked in to get some food and the dude was rude to me off the bat. Asked if they offered poutine as a side (like literally every other pizza shop in the city) and he scoffs and goes "this is a PIZZA shop, not a poutine shop". Walked right back out. Don't know if he hates women or hates his job but I'm disgusted.
Service: 1
Atmosphere: 1

see some negative reviews on here, the toppers that originally opened up the mountain is fantastic, and this one may not be as good but none of my food was raw it tasted almost the same as the original and service was excellent please give this location a chance as its waaay better than pizza pizza an other options

60$ for 2 large dried up pizza the pep and cheese was ok but dry and the bruschetta one was out this world dried up no more then 10 small pieces of chicken no cheese and some small diced tomatoes ....dried bread sticks that tasted like cardboard and 2 hour wait .... one star is way to much will never go back.

I was so ill with food poisoning from the meat mountain pizza..I called and no one called me back..this was my meal for a few days and had to throw majority of it in the garbage. I never will order from Toppers ever again
Service
Delivery
Meal type
Dinner
Price per person
$50–60

Always had great pizza, the only thing is the place is so small. No where to sit and eat and waiting inside is almost hotter than waiting outside.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4

It was made fast, a very average pizza, thin and lacking in toppings (pepperoni) when I ordered a pepperoni pizza. Wouldn't go back here, frozen pizza's are better. Plaza Pizza right around the same area past shoppers drug mart has much better pizza for cheap too.

Don’t order the panzerotti. They don’t know how to cook it was mess and half not sealed and took them 2 hours to make a large pepperoni 2 panzerotti and meat ball sub
Service
Take out
Meal type
Dinner
Price per person
$40–50

Avoid if possible. Much like the upper James location (same owner maybe) they severely understaff for busy times. I order frequently on fridays and it’s usually one guy working alone who is incredibly overwhelmed and way behind. Tonight I

I waited almost 2 hours for my delivery and was told they only have one delivery person. They only gave me a 10% discount on my order. If you order from them, I wouldn’t recommend delivery. Go pick it up.

Got to be one of the worst pizzas I've ever ordered. I spend extra money for double topping and received 5 pieces of chicken. Will NEVER order from here again. Very disappointed

Placed an order through the website, received an email confirmation with an order number and a ballpark delivery time of 29 minutes. Time passes. No biggie, things happen.

Went to go grab a slice and some bread sticks from the wellington location and door was locked, no sign saying why so ill just go to plaza pizza with my business..

Dec 11:50 pm Finally gave this place a shot, went in the middle of the night on a saturday, and got the regular sized pepperoni explosion with garlic on it

I’ve had better pizza from the ones in the frozen section at the supermarket . If you like cardboard , get it here …

The BEST meat ball subs the BEST pizza and the Best BEST BEST dipping sauce!!! And the service is GREAT!!! More

This pizza place is nasty pizza wast even cooked, never again
Meal type…
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Pizza over cooked Wings had oil leaking all over
Service
Take out…
More