If I could give them a ZERO rating I would! Horrible customer service experience. I carried my Citizen Eco Drive watch in to initially have the crystal and band buffed / reconditioned. They told me it would be one week. After one week and never hearing from them, I had to call to check the status. They then told me the crystal could not be buffed and would need to be replaced, yet never called me to tell me this. I had to call them. They could not give me any better than a price range of how much the crystal would cost. I told them to move forward with the repair and they told me it would be another week. After ANOTHER week, I never heard from them about the status of the repairs. I once again had to call them for an update. They yet again told me it would be about two weeks as the crystal needed to be ordered. Well, you guessed it! After ANOTHER two weeks, I heard nothing. So, I decided to go back to their location and check on my watch. To my amazement, NOTHING had been done as far as the repairs. They told me I would have it back by the end of the week. They then told me that they do not do any of the repairs there and they send the watches off for repair. I asked that they call whoever it is they use for repairs to confirm the repairs would be made by "the end of the week" as they claimed. After waiting about 10 minutes, they finally came back and told me it would be ANOTHER TWO WEEKS before I would get the watch back. They lied to me and strung me along for over a month and my watch was never fixed. By them anyway! Ridiculous!

I'm so glad Charlotte has Tower Place Jewelers! With an abundance of chain jewelers, I was starting to think I would have to leave town to find an interesting independent place with informed staff and personal service. The small, plain looking exterior hides the truly ASTOUNDING variety of pieces tucked inside. The mother and daughter team have been in the business for decades and really know their stuff! The worked together, asking me questions and pulling out vintage, unique and quirky pieces until they found the perfect one for me; a 1950's floral design that captures me perfectly. And they were as thrilled as I was to find it!! For a boutique experience and personal service; for one of a kind wedding sets, engagement rings, watches and more; for a great deal, bigger stones and popular designers; if you just want the best, you owe it to yourself to go to Tower Place Jewelers!!!

I never write these reviews but, this store is just a bunch of scam artists. I had a ring i own break with me only wearing it for an hour. We tried to get it fixed and they wont do anything. We have been contacting them for a year. They would yell at me on the phone when i would talk to them. They hung up on me multiple times. They even laughed at me when i tried to explain my case. They even had me pay insured postage twice to get it fixed and they would return it to me every time. This is the worst business experience i have ever had. Please do your self a favor and avoid this place at all possible.

I've done a lot of business with Tower over the years I'm a repeat customer because they're a unique jewelry store where you can find all sorts of very special jewelry and accessories. Their prices are always excellent and I've never been disappointed with their service Great, even fun owner of a long time store in its original location. They're not flashy from the outside and you don't have to pay for that overhead either! Don't pass it by because this little store has an incredible selection at my far superior prices than the big corporate stores. Definitely Five Stars

Thank God for this jewelry store! I visited this store to have my watch authenticated after a previous shop informed me it was fake. This saved me a lot of heartache to have them confirm the watch was authentic, and in such a positive way. Even though we couldn't do business, it's simply a joy to be in there! The staff is very friendly and courteous so it's easy to see why there were lots of customers browsing their inventory. I would highly recommend this jeweler to anyone.

My wife lost a few diamonds out of her wedding and engagement rings. Tower Place Jewelers replaced the diamonds and soldered the rings together to prevent rubbing that would eventually loosen the prongs. These rings look stunningly beautiful and even more so than when they were brand new. They charged a more than fair price and we are so happy. Thank you Michelle and Carly for doing right by us!! I highly recommend Tower Place Jewelers.

I live in GA but visited this store while I was in Charlotte on a weekend trip. Their selection was amazing. Beautiful store. Michelle was very helpful, she took her time showing me different pieces and was very friendly. I ended up purchasing a watch that was actually too tight on my wrist. She ordered me extra links, put them in my watch, and shipped it to me at no additional cost! Excellent customer service!!

great little spot I was so pleased to find that fabulous little Nook bursting with great gems I went there to get my watch done it was just the band I wind up putting a gold watch on layaway that was a few weeks ago I went today to pay on my layaway and then to look at an O-ring and to get a watch repaired they do it all the ladies there are fantastic and the jury is out of this world recommended very highly

I have had an issue with the stone in my wedding ring being loose because it was too big for the setting. They tightened it and gave me options to prevent it from happening again, quoted me a price for the repair and then it even ended up being cheaper than expected. Their work is flawless. Also love their jewelry selection and customer service.

Absolutely amazed by the level of care and service Town Place Jewelers provides. They cleaned and serviced my Jean De Eve Tanga collection watch, and I wish I had taken a before picture. This shop is amazing and I will of course be a returning customer. Again, just amazed at the level of customer service.

We’ve brought rings, necklaces, bracelets, etc. to Tower Place Jewelers and the ladies here always do a wonderful job repairing/tweaking the pieces we bring in. They’re quick, efficient, professional, and very knowledgeable. 5 stars!

Tower Place Jewelers is a wonderful place! Warm and friendly. Great selection and customer service! They helped my son with an engagement ring and did a beautiful job cleaning some rings for me! I'll definitely be back!

Everything you could want from a jeweler is here at Tower Place. Very knowledgeable staff and expert advice. Excellent inventory and jewelry repair available also. I love Tower Place Jewelers!

Great owner, customer service, and shop. They made my mom a fantastic ring (out of a few pieces she wanted to combine) just what she always wanted!!! Great job ladies, keep up the great work!!

I love the service they give to their customers they have a variety of things that you can choose from from Furniture & Jewelry which is my favorite item Lol Thank-you... …

Great smiles, super great knowledge, Left feeling great about my purchase, and looking forward to more... So happy.

Excellent in jewelry repair. Fixed my wife’s broken wedding band and reset the diamond good as new.

The place to go for jewelry or repairs. Terry and Michelle ar the BEST

Very nice people with so much nice jewelry and antiques.

Friendly, trustworthy, excellent taste! Love them!

High end but great jewelry warm service

Great people they treat you well

Always a great experience!