Used this team for a short notice move about a year and a half ago. They put everything into storage as I was moving out of state for a few months and then coming back to find a new home... during the move I had to complain about the amount of time it took for them to unload into storage( 3x the time it took to load my 5 level home) during the move to storage they put a hole in a baby mattress, destroyed my futon dropping it into dirty snow, and broke some decorative sticks. All things I reported to the owner who assured me he would take care of it and I veneer heard back from him regarding compensation for my items... now let's keep in mind the company makes you sign an agreement saying that since it's going into storage they aren't responsible for anything damaged. Well that would be great but when we finally went to love everything out after moving 2 bins I had 4 fall on my head before the whole storage began to tumble because the movers stuffed things in, used the destroyed futon (fully opened and standing) to push everything against the wall and then used bins to hold it in place so when we removed the top two bins we could see everything was about to fall on my head AGAIN... only this time they had stuff stacked to the ceiling, as in furniture, that was ready to tumble as soon as one more Bin was moved, so I had to stop and HIRE HELP to just to help take things out without making myself a liability... as we continue to unpack I continue to find HIGH VALUE items destroyed. My all in one PC cracked and destroyed , I just plugged in the tv we used in a spare room, to give to my god daughter for her game and it's destroyed, the futon went to the trash, mattress had to be replaced, now a computer and a tv destroyed. I originally said I wasn't going to leave a bad review off of the moving experience but after moving back and finding a place only to find out I can't access the files on the pc and that now I have to spend MORE MONEY replacing things because of the non liable agreement I signed. Who knew I'd have to replace so many things not to mention they agreed to move a box of liquor because it had open bottles and they were "movers" and it somehow never made it to either storage locker. So another $200 loss :(. Oh and did I mention my white furniture is pretty much gray thanks to the lack of wrapping and horrible storage placement under everything. I guess I am finally at my limit of destroyed items and needed to make a post. The pics are the tv and pc that I discovered this week. The rest were sent over a long time ago to the owner and never compensated for. Just to be clear, After the owner response, I'm not sure how you "think" you connected this review to an unpaid account but we actually spoke about you charging a late fee with all that I had experienced. Also, when this account was fresh I clued you in to the damage and there was no follow through. Today's review was because I'm now over $1000 in damaged goods and that's frustrating since you require a no liability waiver. It basically gives the team the ability to be this careless because they know you aren't liable. Thanks though.

I've used True Care twice. My first move with them was good, but the second disappointing. My quote was ~$400 off, with the crew taking nearly 2 hours longer to move the same household they did a year prior. In the process, my coffee table was broken, wood floor scratched, and the wall chipped. They left deck furniture that didn't fit in their truck on the front lawn of my old house. Crew blasted music from their personal vehicles, which we had to ask them to turn down. I spoke to the owner about my concerns, he was receptive and asked for some time to handle the issues and mentioned providing a refund. Over two weeks passed by, and after hearing nothing, I called to inquire about my broken coffee table. They fixed it, but forgot to call me and put it into storage. The discount was forgotten, too. I followed up a month later regarding floor damage, since it lost us a portion of our security deposit and we never got the refund we were promised. After hearing nothing for another two weeks, I called directly. The owner said he emailed and I never replied, which was untrue. Turns out he emailed himself. The owner then offered a refund and asked for my Venmo, which I provided via email, but he never sent anything. I suppose I could follow up yet again, but instead I think I'll advise all of you to take your business elsewhere.

Our family used True Care Moving this past fall. They came highly recommended from a family member who had a good experience with them about a year and a half ago. Our move resulted in damage to multiple pieces of furniture, our front door and marks on the floor and carpet. Also, the job took double the time quoted so the cost was significantly more than we expected. We did not select additional insurance coverage for this move thus we were not eligible for compensation. The owner did make an attempt to compensate us for the damage but we came out behind – paying more out of pocket than was quoted and with damaged items we needed to address. Communication with the company throughout the process was quick, easy and efficient. The moving team worked very hard and were pleasant to deal with. Unfortunately, I think the training and diligence was not what we expected. I would recommend purchasing additional insurance and being more aware of what is happening during the moving process.

I highly recommend trusting TrueCare Moving Service LLC with your next move! The owner was very responsive and communicated with me throughout my moving process. The TrueCare Team arrived promptly the morning of the move, and they never made me feel like I was "just another client." Everyone was friendly and made sure I was fully taken care of before leaving for the evening. Don't hesitate to book them; TrueCare will certainly exceed your expectations for a hassle free move!

TrueCare moving company is one of the best in town. The prices are great and the movers are very professional and make sure that all your belongings are well taken care of and moved with care. I would recommend this company to anyone who is looking for a great moving company. If I could give 10 starts I would definitely give them the 10 stars because it’s definitely worth it. Thank you TrueCare for all the work you all did. I would definitely use you again in the future.

TrueCare Moving Services put my mind at ease during my move. They were kind, generous and gentle with my personal belongings. With TrueCare, I didn’t have to worry about anything, they took care of everything. A month later I called them again for another move and I was treated the same. The best part about TrueCare, is Tyrell. He kept his word on how well the process would go and really went above and beyond to showcase the meaning of their name. TrueCare.

A REAL ONE. These guys are legit - honest, flexible, professional, straightforward with the whole process from scheduling like a month out until they shook my hand at the end. Martez, Elias and J.R. were a great team, they were friendly and efficient, didn’t let obstacles stop them, and were clearly experienced and caring. Also their rates are super reasonable. Hire them!! 100% invited to my housewarming, no cap

TrueCare moving did an exceptional job on our move. From my initial contact with them to the end of the move they were professional, efficient and demonstrated sincere customer service. We couldn’t believe how fast they were; our move from a three bedroom home was completed in 4 hours! The team that moved us were excellent and fun to be around! I highly recommend them.

The young men that moved me were the best movers I've ever had. Very detailed oriented. Would ask me where I wanted things instead of just placing them anywhere. Next move I will definitely call on TrueCare moving Services and definitely recommend them to all my friends & family. Thanks Guys!

These guys were very skilled and professional! They were fast and on time the day of my move, things were wrapped and storaged properly on the trucks and no items were damaged. I’d definitely recommend them to help move others. Great Prices for the service you get! 10/10