I ended up paying $110 for a repair of less than $20. I had been a Tucker Bicycles customer for just over a year. And despite the few opportunities I had to take my bike there, my overall experience had been quite pleasant and the service/price ratio is quite decent until..... A month ago I went again to look for a general quote for the maintenance of a bicycle. This appointment lasts almost two weeks. And when Mr. Tucker calls me to tell me the total amount, I asked him not to do any repairs, since it did not make sense for me to make such an investment for a bycicle that I did not even expect to keep, (even I told him that I wanted to buy a GT and I asked if he had any and he said no). Apparently not agreeing to these repairs, Mr. Tucker did not like, since after that his treatment to me changed drastically , being particularly rude when I went to get the bike. I decided don't care about it and a week later, after buying a GT at Dickies, I decided to take it to him for a tune up, trusting his work to get it set up. From the outset he tells me that I have to leave the bike again for two weeks (a time that seemed exaggerated to me due to the work to be done) but I agreed without any problem. Exactly 11 days after I drop off my bike, I decide to bring my girlfriend's bike to them for a simple chain adjustment with the intention of having it ready when the other bike is ready. To my surprise, my previous bike was ready, but with the particularity that the rear wheel had been changed. When I ask how that was possible my bike it's completely NEW, Mr. Tucker tells me that the tire had a hole in it. My surprised reaction at not understanding how it was possible, the bike was new, I hadn't used it even once. Also, since it was possible that they had not called or sent me a message before changing the tire, Mr. Tucker told me that he had called me days before, which was a lie and I even showed him that I had no call for them. So, let's see, how is it possible that there is no record or check list of the good and/or bad things when a bicycle enters your workshop? Second, how come repairs are made without prior authorization! He was quite unprofessional in the way he handled the whole situation and disrespectful to a customer. Obviously I will not return there and I will make sure that no one I know does.

I selected this bike shop over others in the area based on reviews and I am so glad I did. My main purpose was to be fitted to my TT bike. I had bought a used bike and had ridden it a few months adjusting it myself but still thought I didn't have it right. I ended up getting scheduled with Ginny and brought my bike in. I rode on the trainer for about 90 minutes with her making adjustments and listening to my feedback along the way. When I was happy she was happy. I couldn't have been more pleased with my experience. My fitting was a week ago and I am riding better and without the discomfort prior to my fitting. I was never pushed for any products. I was able to purchase my spares tubes and a rear light while there. I only wish I would have thought to tip but being that I didn't, I hope this review with serve its purpose. I will go back to Open Road Bicycles of Avondale again and again.

Holt has been servicing my bikes for several years. When my Specialized frame developed an unexpected crack, Holt stepped in to contact the vendor to make sure that the frame was replaced, under warranty, and then HAND BUILT all of the elements on my new frame ! Since then, he has serviced my bike - including his most recent efforts to secure carbon wheels for me, install them and - while he was at it - give my frame and all the components a thorough cleaning. My bike now rides like brand new ! Holt has recently made the decision to "go out on his own' as an independent business person. I hope/encourage ALL of the neighborhood bikers out there to support Holt in his new enterprise to assure that he continues to be available to help us in our 'hour of need' !

I have wheels! I want to give a shout out to the amazing people at Open Road Bikes in Avondale for making the adjustments for me. I had ankle surgery 2 weeks ago and the seated knee scooter that I got needed a few adjustments. The foot post at the bottom of the steering column were too low so it didn't help with pain and my foot slipped off. So I asked if they could figure out something better, I needed it to be a little higher and a little further out to the side and I figured I'd take it from there with some memory foam. They said they loved the challenge and would try. I am so impressed and tickled! I took him a rough picture and they did it so much fancier and nicer. They took pieces off in a wheelchair.

I drove 5 miles in my rental car to get to the St. John's Ave. location. The website indicated that location did rentals. The sidewalk sign out front of the shop indicated that location did rentals. The young attendant told me they centralized all of their rentals at the Hendricks Avenue location. I truly wish they would have updated their website. I hope they pay better attention to detail with their servicing of the rentals and other bikes. Ron from Chicago. UPDATE! IT TURNS OUT THE ST. JOHNS LOCATION DOES DO RENTALS, ONLY IF YOU RESERVE AHEAD OF TIME. THE FOLKS AT THE HENDRICKS LOCATION WERE VERY FRIENDLY AND PROFESSIONAL. GOOD FOLKS. GOOD RIDE. GOOD BIKE. 5 STARS!

Easily the best bike shop in town! I had a crank arm break during a ride recently and Holt went above and beyond to contact the manufacturer and sort it out for me! It didn't stop there, though. When the manufacturer said they could warranty a new crank, but it would be a 7 month wait, Holt set me up with a loaner crank, installed it, and had me back training again all within 20 minutes! The staff is always professional, timely, and know what they're doing. The prices are fair and they don't try to sell you on anything you don't need.

Travelers from Alaska, both needing tune ups on our very different mountain bikes. We were met with kindness, knowledge & great cycling suggestions. No more slipping of my chain when shifting gears, all my gears working, we were emboldened. We ended up spending the rest of the day cycling around Avondale & Ortega, “getting lost” amongst the idyllic weather & Jacksonville neighborhoods. An encouraging, helpful & uplifting experience all around. Thanks, Holt & team.

Open Road Bicycles at Avondale has been taken care of my biking needs for several months, the owner and staff at the store are very knowledgeable and they provide an awesome customer service. Everyone at the shop will try to handle any issues or request I have, even on last minute items, they will do everything it takes to get the job done and always go the extra mile to make sure I am satisfied. I highly recommend this shop, thank you guys for all you do!

These are the best wrenches in Jacksonville. Always looking to get what you need done. I am pretty needy when it comes to repairs. These guys are always patient and looking to get it done right the first time. They are always the top recommendation when anyone asks me where to go for anything bike related. Prices are super competitive and they are quick to get you what you need if it is not in stock.

This is an amazing bike shop! Holt and Josh are awesome, they're personal and very knowledgeable, and their service is professional and top notch. They were able to answer any question we had, and we had tons of them! :-) It was a pleasure working with them. They helped us build two custom-made bikes from US-made parts. Couldn't have been happier! We're very excited to get our new babies. :-)

Tucker cycles is that local bike shop where you just wanna take your bike in because they feel like the small town friendly bike shop that knows their customers and isn't trying to rip them off or just make money. They will give you honest opinions and do quality work right in front of you. Highly recommend if you want a trustworthy business tinkering your precious bikes.

I have brought two different e-bikes in for a flat tire repair and a new tire installation. Ally got me checked in both times and within a couple of hours, I was rolling again…! Great service, Holt checked out my gears and shifter and tweaked my adjustments. Good luck with all you do, I love your dogs too…! Paul Shaar

I called with a minor fix on my bike, they told me to bring it in & fixed it in about 5 minutes at no charge! I cant think of anything that screams a NEIGHBORHOOD BIKE STORE than being so accommodating! I am fairly new to the Riverside area & dont have an established bike shop yet, but I do now! Thanks Open Road!!

No nonsense, swift repairs, and truly excellent service. I had given up on a bad tire/rim, but Open Road actually cared enough to find a solution instead of having me purchase a new one, which I was prepared to do. I'm riding smoothly now. The most exceptional 15mins of service ever! Good on ya guys!

This has to be the best bike shop in Jacksonville. The staff are experts, the service is great, the selection of products is great, I don't have an ill word to speak of this place. If you live in Riverside/Avondale and have problems with your bike, bring it here, they'll take care of you.

Bought my first bike from Open Road after moving to Riverside 14 years ago. Holt was still in high school, a great young man, working on bicycles. Then became owner!! Looking forward to investing in a new bike from Holt!! The same great young man, now a husband and dad!!

Great little bike shop nestled in the Shops of Avondale. These guys really get what customer service is all about. Their friendly nature and expert knowledge make this the goto place for me. I highly recommend them to anyone looking to purchase a bike or some new kit.

Holt and the crew were extremely welcoming and helped me get my bike ready to ride in very short notice. They’re truly for the riders here in Jacksonville. Very hard to find a shop that has knowledge of high end bikes. Thankful to have found my new spot!

I have been utilizing them as a resource for a little over a year and have never had anything less than an amazing experience. Very friendly, professional, accommodating and informative. My only stop for bike help. I would send everyone here if I could.

Holt is a knowledgeable, friendly and honest owner. I came to him ready to drop $2,000 on a new bike and he lent me a bike for free to make sure I liked the bike before I bought it. Such an incredibly kind and generous thing to do and I won't forget it.

Although I dropped my front tire off the Friday before last, I haven't heard anything. I stopped by, said he'd get to it by the afternoon. He called me two hours later and when I picked up my tire he told me it was no charge. You can't beat that!

Great shop and great people that work there! I was a couple miles from my place biking around the neighborhood and got a flat. While walking home I came across this place. The took my bike, fixed it up, and I was back riding in about 15 minutes.

Easily one of the best shops in the Riverside/Avondale area. Staff is friendly, helpful, and knowledgeable. Holt went above and beyond to help me out when my bike was having troubles, going so far as to lend me a wheel. Highly recommended!

Great bike shop! Top notch service and affordable prices. Holt has kept my bike rolling for several years. From the smallest question to a complete bike build, he has taken care of me. I’m lucky to have this bike shop in my neighborhood.

First time customer new to cycling and was treated with kindness and respect answered all my questions honestly sold me a great bike that's right for my needs at a price in my budget. I would highly recommend this location to a friend!

Phenomenal group of people that love to take care of you and your biking needs. I just received a tuneup for mine and my husband's bikes. I am now ready to get on the road thanks to Open Road Bicycles! You will not be disappointed!

Excellent customer service. I have been in here a few times and they make every effort to get what you need. Great bunch working in this store. Only downside is that the store is a bit small and they do not hold a ton of inventory.

I called in to see if they would be able to help me remove a seized saddle bolt. I was able to come in on the same day and Holt took care of it within 10 minutes. I offered to pay but they didn't charge me. Truly outstanding.

Holt and His team are riding enthusiasts with an unwavering commitment to building enduring relationships and pairing riders with the best bike-fits and repairs - an above-and-beyond local purveyor of all your cycling needs!

Holt and his coworkers are first rate. They are hard working, honest and informative. There is no other store of any kind that I feel more positive toward. They are a blessing to have in our community.

Best service in town, PERIOD! They really know their stuff and are very honest. Anything they recommend you can rest assured is the best available and they recommend it because you really need it.

Best bike shop in Jacksonville... I drive there from 2 hours away because I trust them and they are extremely fair on prices, prompt and competent! The location in Avondale is awesome too.

It took them a 2 days just to tell me they couldn't fix my tire, not even the courtesy of calling me at all. Went to Lake Shore Bicycles instead were they fixed my tire on the spot.

Road Bike Build, Holt did it right, listened to what I was thinking, gave advise on changes, built solid and at the right timeframe. Cost was very reasonable to great!! Thanks

Me and my wife had a flat tire while on a ride. We went to Open Road and they fixed us up in no time. Excellent service and friendly people. Thanks Josh and Holt!

One of the very few bike shops in town that knows what they are doing. Thank you very much for fixing up my Stumpjumper, it rides & shifts like a dream now !

This is the best bike shop I have ever been to, and I am treated like family there. If you have any cycling needs, go to this shop. Holt is the man.

If they offered a Golden Wrench award to a LBS , i would vote for this shop. Great people, great service. The true example of a local bicycle shop.

Went to Tucker bike shop for a repair which fixed on the spot. Love these folks they provided excellent customer service and extremely pleasant.

Guys are on their stuff and really know what their talking about. From my daughters training wheels to my own personal they took care of me.

Awesome shop! Don’t usually write reviews but this place deserves it. Went above and beyond taking care of my bike. Will definitely be back!

I've rented art bikes, and had my bike serviced here multiple times. Friendly and helpful small group of staff. My go-to bike shop in Jax.

They've put me back on my bike several times,chains,tubes.....over the ,"thanks...too your staff for great smart customer service.....".

Got a flat. These dudes had me back on the road in less than ten minutes even though they were busy. And at a very reasonable cost.

Great service with a large inventory to fit any and all of your bicycle needs!! Very friendly as well! Highly recommended!!!

Brought my tri bike in for a tune up, was done prior to given time frame - excellent friendly service.

So helpful and knowledgeable! Love our bikes and thankful for this local shop! Honest and friendly!!

Extremely reliable, honest, and great service. Knowledgeable about bikes and bike accessories.

I can't say enough good about Holt and the crew there. Very caring and outgoing!

Great shop. They do good work and don't overcharge. Very knowledgeable as well.

Best bike shop in Jacksonville. Extremely knowable and fun guys working there.

Best bike shop I've ever when to, good prices and outstanding service quality.

Best service ever. Awesome people. Fast repairs. They truly take care of you.

I am new to AREA, THIS STORE EXCELLENT CUSTOMER SERVICE. WILL VISIT AGAIN!!

Great tune up! These guys did a great job and bike felt like brand new!

Knowledgeable / Professional staff... Good prices / good products

Holt and his team are amazing. Best bike shop in Jacksonville!

Great help picking out a bike! Staff is very nice and helpful.

Friendly people that are ready to answer questions

Awesome bike shop and really helpful

Awesome place! Holt is amazing!

Awesome shop! Friendly service

Holt and Josh are awesome.

Awesome bike shop.

Helpful smart