Ruined by rats. Rat droppings on everything inside. Don’t use. Insurance is a joke. Waiting on Dept of health to come by and investigate. 100 percent disgusting. After you inform the staff and store manager Craig, they just look at you like,” well what do you want me to tell you?” 0 stars. For your sanity and health, stay away!

Craig and the other employees here were great, but the Mary girl at the counter was totally unprofessional and annoying. She kept complaining in front of customers and even would run out the door if someone came in and there was another employee there. If you come here try and avoid Mary and you'll have a great experience.

If you don't mind being ignored this is the place for you! I walked in to get moving boxes and tape. Guy on the phone never acknowledged me another lady in an office that definitely saw me just sat there. Only acknowledged when I got to the register to pay. Poor customer service at best.

Rented a unit for 4 months and came to remove all belongings only to find mouse droppings on almost everything inside. when we told the people at the office they asked if we had insurance, but seemed to be not bothered by the pictures we had of the obvious mouse problem in their units.

NEVER GO HERE. THE WORST. The manager Craig and his trainee Hannah was there they were so rude I had a. Appointment online for a 26' truck,the system populated the truck that wS supposed to be mine while I was there the assigned my truck to

I had a blown fuse that caused trailer lights to not work. Associate named Amber ( 1501 Normandy Village Pkwy, Jacksonville, FL 32221) was very helpful and even provided the tool and fuse to get me on my way. I am beyond impressed with her

WILL USE AGAIN. Used a tow dolly to tow my buddys 04 Mazda. But above and beyond service by Craig! What a polite and great employee. He informed me their internet was down, so he did all the paperwork and information on his tiny cellphone!

Victoria was very informative and accommodating. She was one of the few bright spots on a very stressful moving day. The 20 foot truck we rented was in good mechanical and aesthetic condition. They also had the dolly and furniture pads we

With a mobile pick-up there should be no need to go into the store, and yet I had to go in to get the key. Also the 24 furniture pads that were on my reservation were nowhere to be seen, and when I went in to get the key, the clerk had no

First of all the windows interior was filthy almost impossible to see through it. Secondly don’t try to use the app to return the vehicle or you may spend a hour trying to get it to accept your pictures during the rental return process.

I’ve had to rent from these guys for the past three days (my fault, not theirs) and each time has been a great experience. The 24/7 customer line is a bit frustrating late at night, but everyone here has been great. Between Kasmine and

No moving carts available for customers to use to move there items in or out of the building for storage. Only one employee available to help. They were to busy just for one employee to be there to help with customer issues.

They told me I was good with the gas and then turned around and still charged me for it even though I took it to the gas station and put it where it needed to be. I will not recommend this location. …

Today I had the great pleasure of dealing with Ms. Keyasme and Ms.Jaysha at this location their warm smile and customer service was great.. keep up the good work you ladies make Uhaul look good …

The Spaces are quite safe and pleasant, which guarantees users good protection in their Storages and the burn service with their fleet of moving units.

Lady is not people friendly and rude didn't hand me the keys and made me wait for no reason and other lady just made jokes and didn't assist

Went to 5581 Normandy Blvd Very Bad Service! Every time! Went there was a different Price! I have a Lawn Service and they was Awful!

Excellent service with a helpful and friendly effort on my behalf. I'm greatful for their generous spirit.

We just stopped in for information. The girl was busy and seemed unsure of the answered she was giving us.

Facility is super clean but outside of the assistant manager and the manager staff sucks you're very rude

Came here to get boxes for storage and shipping and had what I was looking for

Well marked lot, very visible from main road to new comers.

Quick courteous service. Clean vehicles and decent prices.

Staff was friendly and humorous! Had us cracking up …

Customer service skills were awful and slow as molasses

Always nice and willing to help. Thank you!

Everything you need for a successful move!

I always get great service from the staff

Found baby lizards in my storage unit.

Very helpful friendly staff

Quick and friendly service

Good people working here

Excellent service

Very helpful

Clean!