Becareful renting trailers from this location. TheY advertise a set price for 24 hours. I originally rented the trailer at 1:49 pm on Wednesday. I returned it at 2:45 on Thursday. They charged me for another full day. I ask about the charge

Shout out to Dominque at the Jacksonville Heights U-Haul for taking care of me. Although my experience did not start out great (not because of her) and I was very upset she never raised her voice or got an attitude with me. She reassured me

Daniel failed to tell me about the 100 deposit until I arrived to pick up the truck! The two cashiers didnt even know how to ring up half-debit half-cash payment. The cashiers also told me that the remainder of my deposit would be back on

I scheduled a pick up for 730am. I had movers scheduled for 830am. When I arrived the trucks were parked to closely together for me to get my rental therefore I had to wait Until 9am for someone to come to the office to move the trucks. I

I rented a motorcycle trailer for a few hours and the experience with this store was outstanding. The assistance given was top of the line. This was an excellent example of how customer service should be done. No hassle and no product

Kyle is awesome!!!! His level of customer service is top notch! I had scheduled a Uhaul truck for this past Saturday at the Jacksonville Heights location & had also scheduled to have a hitch put on my car while I had the truck rental.

We’ve rented from this location and have ALWAYS been pleased with the level of service we receive! Jessica is always very helpful, attentive and professional! I’ve also interacted with Daniel Smith (I wasn’t fortunate to have met the

I am so mad I could slap both the employees working here today. Called and made a reservation for a car tow. Just to drive 6 hours and them me. It's over weight capacity for the vehicle I called in to make a reservation with.

Just returned a 15' truck. It all went smoothly from reservation to return. Great friendly staff. They keep the trucks super clean and smelling good. Lots of supplies available too! I definitely recommend this location.

I've been coming to this U-Haul location for over a year always excellent customer service always quick response, until today 10/14. The worst experience I've had in a long long time was with one of your employees

The staff there helped me get the correct truck for my needs after learning that I wasn't able to arrange to have my tow hitch installed. The manager was super friendly and hooked me up with everything I needed.

I used them today and rates was perfect but I did a local move and wasnt far from this store. Actually got a credit for the gas I didnt use. Sales associate was nice.

The guys there helped out a lot when we weren't able to get the trailer lights working and give us a 15 ish foot truck for about the same price as the trailer rental

Great customer service!! Truck was clean & ready. Moving made easier when they salesguy suggested some boxes & tape. They were friendly & professional.

DANIEL LIED ABOUT THE DEPOSIT, HE SAID IT WAS 49.00 BUT TOOK A 100.00 OFF MY CARD AND I DIDN'T GET MY REFUND BACK FOR THE TRUCK RENTAL IN 2023

Best place, ever!! Great employees!! Just purchased and had installed a new trailer hitch on my car! An awesome job was done!!

Cieara coffin If you guys get rid of this employee you going to be the best but if you keep her you’re going to get one star

Uhaul sucks and they rip you off, will never use uhaul again, Owed 44. 00 for milage, they took 74. 00 out of my account!

Very good design of space, lighting, material right down to the high quality concrete that they use for the floor.

As an employee I recommend applying to work at this uhaul very amazing and incredible manager Kyle Butler.

Awesome service. Friendliest guy I met in a while. My whole experience was the best. Highly recommended.

The best location for service in Northeast Florida. Prices aren't so good but the service is priceless.

Helpful, knowledgeable and professional service. Clean and orderly. Got all the information I needed.

Hooked me up with a lock love the security system and camera's and the alarm system on every unit

Always very friendly customer service and knowledgeable with the right equipment and price.

Excellent, customer service & very knowledgeable about how to meet my U-Haul needs!

Awesome customer service! Hannah was so helpful, nice, and very professional!

Excellent fast service with professional customer service friendly staff

This is a great clean facility and the staff is very helpful and nice.

Staff was friendly and helped us with all of our needs, great service.

Kyle was very nice and helpful with everything I needed for my move!!

Very friendly staff, always clean, fast and dependable service.

Pleasant and helpful staff whether over the phone or in person

Got storage there it's 24 security and air controlled

Very positive customer service and caring people

Great service. Clean facilities. Clean uhaul

They go BEYOND expectations! Thanks Kyle!

Good service easy to get propane

Best uhaul in the city !

Always had amazing