They don't answer the door and the automatic doorbell for the door doesn't work. I stood there for 20 minutes knocking on the door and no one came to help. There were multiple people trying to collect their packages and no one got what they came for. Literally the worst place to try and get mail.

Called and was told to hold on a second so they could check on my package. Was on hold for 20 minutes before I hung up. It was towards the end of the day - so they probably just didn't want to help me and put me on hold until the clock hit 5:00 and then left. So annoying.

Terrible service. They let you stand outside the window for several minutes without opening it. They can't find your packages. They have the nerve to have a sign hanging up telling you not to ring the doorbell but they stand around talking and listen to it ring and ring.

I have needed help in forwarding and holding our mail as we have been in and out of town. This station has ALWAYS been very helpful on the phone and in person when I have stopped by. The carriers that work out of this station have also been helpful.

I have recently moved to Charlotte. In the month and a half I've been here I've now had three problems with things getting delivered here. Have had some poor USPS experiences in the past, but the last 6 weeks have been the absolute worst...

It would be nice to have someone working there assigned to the door. Why have that option to be open to the public if no one answers the door? I waited there this morning for 10 minutes and no one answered the door. The man there before me

So as you walk into a tiny lobby, a sound like an alarm goes off. You great a closed wooden door. If you stand there for less than 10 minutes, could yourself lucky. There is no bell. If you knock on the door, nobody answers. I'm here right

This place really needs a new system to cater to customers..i came to pick up my mail and was waiting 15 min for soneone to come to the window even when 3 other people were coming thru the door making the bell go off as well.then when they

It is so inconvenient to have to make time around my job hours and post office hours because USPS for whatever reason can’t climb a set of stairs to leave a package on someones doorstep. If something is too big to be put into an apartment

Hours of operation say 8AM TO 5PM I was there at 8AM this morning to pick up my certified mail and NO ONE WAS THERE. I waited 10 minutes, banged on the door, tried to go around the side of the building. THIS LOCATION is where my pink slip

Guess this is why people are not getting there Amazon deliveries since they started using usps. They just put them all on the ground at the mail box center and Amazon wonders why they have to keep replacing peoples items. Specially during

This place is the worst. Unfortunately it’s where all my packages and mail are going. I’ve been here over 7 times within the past 2 months, just to get my mail and packages. The delivery people are so lazy. I’ve picked up mail that had no

This past Mon.I went in the Starmount post office and asked to buy a roll of stamps. They said they did not have any to come back end of the week.Fri.I stood in line to get my roll of stamps.No Stamps.I asked why they told they would have

I always have to go here since USPS is too lazy to deliver a package larger than my mailbox to the door. Seriously what’s the point of a redelivery request to deliver it at my door if they refuse to do that? It should have been obvious to

-100 worst ever usps delivery and customer service at this location. First, they tell me they don’t deliver to the second floor at my apartment then I get a delivery notice that they did deliver it to my apartment on the second floor but

Wow.... this place doesn’t even deserve one star. I ordered a bed from Amazon that was being delivered via USPS 11/22. However, my package never arrived and I received a notification stating “mailbox was full”... I then tracked down the

Took them 30 days to verify my address for a po box. After 4 attempts, several phone calls (including one that a Ron had me on hold for 15 minutes until I decided to hang up & call back) later I finally got my address verified. Not sure

This location should be closed to the public! Besides being rundown and unkept (grass/weeds 2 feet high) , there is NO customer service. No postage sales. Just for dropping off, IF a human is working behind either closed/locked door.

I have a porch cam and I work from home directly in front of the window to my patio. Not onlt that, but we have parcel lockers at my apartment complex. I keep getting “delivery attempted” notices and being told that the packages are

Carrier who left notice on a package did not fill out the notice correctly. That resulted in me spending 20 minutes in line at wrong post office to pick up a package that wasn't there. I suspect my package will be sent back...

I’ve been trying to get my package for 5 days now. The keep saying it’s a “attempted delivery” but I’ve been home waiting and No one has actually tried to give me my package. I’ve tried calling and no one can answer the phone.

Have been dealing with this USPS station for many years and always find them helpful, responsive, and kind. All of my carriers are good people who are doing a challenging and potentially dangerous job. Many thanks!

They never pick up the phone or deliver packages at the right house. Also keep saying “cant reach delivery location” instead of “parcel/package too big for mailbox”. Do you not know how to do your job?

I have had 2 very positive experiences and excellent customer service by Miss Hetal at this post office. She is amazing. Here's what happened. I have been waiting 2 1/2 months to receive my passport

This place really needs to be shut down. I've now lost over $1000 in lost packages. No one ever seems to know what's going on. It's almost as if incompetence is the only prerequisite to work there.

I just called as I have never been to this location. the woman was nice. I asked her about dropping off packages. She said you may drop them off as long as they already have the postage on them.

This is the SLOWEST post office I have ever had the DISPLEASURE of having to visit. They seem to not be able to PROPERLY HANDLE packages Ive had over $300 worth of packages LOST!!

Stood outside for 10 minutes before I called them to let them know they have customers outside waiting. Maybe they should change their hours if they’re not going to open on time.

The lady who helped me was extremely nice. She found the parcel rather quickly. Was only here because originally the parcel didnt fit into my mailbox.

The customer service here is beyond rude I couldn't even get 2 words out without being talked over. They did not care for my package at all.

If this were a real business, you'd all in trouble. My mail was opened and items stolen. I do not know who to talk to. Please message me.

Horrible service. They refuse to deliver packages. They claim “no access to the building” then how the hell do you deliver mail???.

They really weren't kidding. The Customer Service at this location is horrid. All I wanted was for them to hold my package.

I came early to pick up my package, which they refused to leave it at my door, and waited for 20 minutes they never opened

Been waiting for 40 minutes and counting in a line...shouldn't take this long to pick up mail. Extremely frustrating.

Idk where To start from the lazy mail courier to the pickup office this place is a failed operation of a service

I ordered a music keyboard from Amazon and unfortunately, Amazon shipped it to me via USPS.

Been missing ONLY IMPORTANT MAIL, CHECKS IRS DOCUMENTS... AND A DEBIT CARD IN 2 WEEKS!

Worst location. Horrible customer service. Lazy mail carriers.

It's not an actual post office