Fellow Google’ers beware!! Save yourselves the time, money and headaches! Thank you fellow Goolge’ers and saving me many times by your trustworthy and honest reviews. Just taking the time to pay it forward. Unpqua “Bank” is literally THE WORST. E V E R. Preface, long but detailed and 100% honest review! Umpqua and especially their Grants Pass location that give out the repeatedly WRONG answers to simple bank jc questions (BofA, Chase and our several credit union accounts) ALL advised us of the actual true answers to the EXACT verbatim questions that we asked the scumbags at the GP location. There blatant scumbag’y and lazy employees hurt us financially when had they just been honest, professional and have even a tiny modicum of bank customer service knowledge that ALL of our other banks advised and guided us on (ie SIMPLE transactions, daily limits, options of transferribg funds..) literal BASIC bank customer service knowledge we wouldn’t have had the issues that should’ve never even been issues had they known literally the most basic of CS knowledge. They’re just gross. Literally just eww!!! We are so disgusted that we are happily putting out money just to assure that we have our legal attorney heavyweights, plethora of high profile connections, extensive finances and most importantly the desire to assure these scumbags don’t hurt, lie to, blatantly manipulate and steal from any other innocent and hardworking victims!!! Stay away unless you want literal idiots, liars and thieves handling your financial matters. There’s way to many actual legit and good banking choices that Umpqua is not needed!! They are literally the worst and most wasted time and energy we’ve ever been subjected to!!! WORST E V E R !!!

I had called the online Customer Service about a question for my business and they did a phenomenal job on helping me with my issue and directing me towards the closest branch. However, when I was on the phone with a representative at this location, they were impolite, gave an attitude, and hung up before I could say thank you. I understand this may be a one time thing and maybe the representative was having a bad day, but I am in utter shock this is how you handle your customers.

Professional and friendly. So attentive to our banking needs. Our personal and business accounts are handled by Gary and staff as well as home mortgage and HELOC accounts. Cant say enough about this bank. I would recommend them to anyone who appreciates the traditional personal service that is so difficult to find in this day and age.

Over all I have been very happy with Umpqua., then I was in an accident and I needed to get car financing very quickly as I found a car I wanted and the dealership would only hold it for a few days. Jerry stayed late working to get the loan processed so I could get that car. They really went the extra mile, at Umpqua, in this case.

Their customer service is simply phenomenal. Even for simple deposits, they smile and are very friendly. On Fridays, they have freshly baked cookies! On one particularly hot day, the manager gave me a cold bottle of water. Since I now deposit my checks via phone, I miss having the opportunity to stop by!

So friendly! Nothing but professional and great attitude, felt at home :)

Worse bank and customer service ever. Who also discriminate.

Always helpful and knowledgeable

Excellent service with all.