I have been dealing with this post office location for 2 days now. Employees at this location is very disrespectful and rude. I had a package I sent from New Jersey to California and it’s been a nightmare ever since. Rhonda was on the phone with the postal employee here back in Jersey. She told the clerk to denied my refund for priority mail delivery which I was promised if my package did not arrive as scheduled. Rhonda then sends me an email stating that my was being returned to the sender. Not knowing I am the one who sent the package to my fiancé. Her communication and customer service skills is horrible. Today I called to locate the postal inspector number she then goes off on the phone at me. “Saying I’m tired of you calling my office for your package I already told you that higher authority has my package and there’s nothing she can do about it.” Repeatedly Rhonda gave me false information and advice about my package. She then tells me she doesn’t have time to deal with folks like me. I asked to speak with a manager she hands the phone to Mrs. Cooper which was rude as well. All I want them to do is return my package back to me here back in New Jersey and refund me my money back for as promised priority delivery. Still no explanation on why higher authority has my package. It’s just unprofessional service provided by this postal location.

I am a pwrson that normally does not give bad reviews but seems like this will be a rare ocassion. The staff has a rude attitude towards cliemts. I sent a package to LA around their area and the person i sent the package to never recieved their package. When i informed them they should had gotten it on Saturday because i had paid for them to get it on saturday, they told him he had to wait for them to try again to deliver and that the person delivering had no obligation to call the client even though i checked the box to call, and she also said the delivery person had no obligation to go through a secure building even though there is an intercom. Now I am looking into getting a refund and the online service says it can not refund me the money. Next time I will use UPS

I went in to pick up my mail that I placed on hold at this office I go inside and the girl (Hispanic with red or brown hair) at the window who supposedly helped me was very unprofessional & had an attitude. First of all you don't ask a customer if they have a question you tell them professionally "how may I help you"...this isn't the welfare office! And you don't question them either like being interrogated like the police! My mail wasn't even at this office & the girl wrote down a number telling me to call it and I couldn't even understand the numbers she wrote down. USPS you need to train your people again how to have customer service and be more professional. I won't ever deal with this office again!

Extremely bad customer serviceI waited for over 15 minutes in line to end up getting told (I could not have a confirmation receipt of my package being send). I explain to the cashier clerk that I have done it before another post office locations and she replied by stating... well go to the location then. We do not provide confirmation receipt package. Had to drive to another post office location about 15 minutes to be able to receive a confirmation receipt of my package. If you can avoid this post office is worth driving the extra time. The other location was very quick, I waited a couple of minutes in line to be help and I was provided with the confirmation receipt package send.

They leave the packages in a drop box with a clear door which is always overloaded because theyre too lazy to periodically empty this out. These packages are there unprotected and accessible to anyone which is how they lost my package. It never got scanned and updates never posted to the tracking#. The women there are always talking and joking out loud as frustrated customers wait in a long line. Once they do help you they try to upsell you on shipping services and they also have terrible repugnant attitudes. I sincerely hate this place. This place needs to clean house and improve cudtomer service because now there are many mail couriers to pick choose from which are efficient and effective.

Its crazy how innocent people get treated cause employees dont feel like working if you dont feel like working get another job you enjoy, they need to Hire more respectful people they are very rude its sad how our community deals with certain people everyone needs help when they are coming to the post office everyone have questions it doesnt hurt to just be helpful to others, they need to have a meeting on how to treat their customers and smile more when people come up to the windows, its always a angry response never a good one. its hard to talk to a supervisor, this postoffice is very poor in everything that they do, need more and better people that would love to have their job.

This place deserves 0 stars. I spoke with an employee about the money back guarantee for a package that was delivered late, and she wouldn't honor it because the holidays (even though it's stated clearly on my receipt, tracking #, and both post offices i sent and that received it told me I could get my $ back.) She asked her coworkers, they were extremely rude and unprofessional and shook their head no the whole time i was talking. They offered the supervisors help, but she came out and did the same thing.. laughed at me, and told me no and walked away yelling and laughing with her employees. Very disappointing, I will NEVER be back.

Today I went to the post office on Central near Vernon Ave. I needed to get a money order and a stamp, she processed my order and informed me that she was covering for someone and wasn't able to locate the stamps, I told her okay I'll see if I could find one at another store. I wasn't able to locate a stamp and I returned to the post office and she said I can put it on the scale for you and the machine will put the correct postage amount on it for me. The lady was so nice and this is the best experience I have ever had at this post office and many others that I frequent. Thank you so much for being you

If I can rate this post office a 0 star I would. This is by far the worst post office the ppl are rude and the manager is extremely rude. I called to let them know they are sending my package to the wrong address just to hold it and I'll pick up and she said no so basically they want to give free merchandise to ppl . She said the post man won't deliver it if I don't live there but yet it's out for delivery for today. Wow . Iv had many many issues with that post office in the past when I lived in the area. They should at least replace the manager maybe then this office will be more decent.

there were 4 working that I saw in the back. you know what they were doing? 3 were laughing and joking in the back while 1 was at the window. the 4 rude unfriendly dark creatures were taking turns servicing 1 window while 3 were napping. and there were 8 of us in line. and that creature barks at you when its finally your turn! meanwhile I'm trying to keep my anger in check cuz I NEED to send out my mail. don't they have performance reviews and some kind of quality control when they hire? or are they blood bound by affirmative action hiring mandates?

I gave it a 3.5-4 My experiences here haven’t been terrible . I usually get all my items returned and mail delivered to the address provided within a week. I get we each have our own “personality”, some of the staff can be very strong & be very blunt or not as gentle - I personally don’t care as much , since I get my things done. Other than that, it’s just weird how sending small weighed items through mail can be through a weak mailing paper envelope and pricey - $8 to send a small bag of chocolates the size of my palm to mail to the Bay Area .

Why is this place still open, dismissive condescending employees whom feel it's ok to dismissed our community. Shenna Walker supervisor needs a muzzel and her leash pulled for being so condescending and allowing her employees to do the same. Who do you report to Sheena Walker? As a consumer I can take my business elsewhere. Advocate for yourself in the receipt they asked for your opinion complain that's your right don't let people treat you this way. If they're so unhappy with their job they can be replaced too but we have to speak up.

Terrible service! I went to pick up a package, that the post office left. A Note at my gate. However when I arrived the clerk insisted that my package was not at the facility. I called a head of time so I knew it was!! Finally after raising my voice and getting loud and gettho. They finally decided to check in the bk!! And guess what? it was there!!! :) Not to mention the lady that was helping me was the supervisor and her demeanor changed as soon as she realized she was wrong! This place sucks!!! I hope they firer them all!

They are very rude and take forever while putting someone on hold. I was hung up on multiple times and then the lady tells me that there where other people ahead of me.. I was trying to figure out if my package was there so I can go pick it up like I have done many times and she lied to me and said "we don't hold packages here for people to come and pick them up" and told me to call a number that she gave me where they never answer the phone.. I am so upset!! Someone needs to do something!!!

Postal service has been affected a great deal since March, when the pandemic started. Then, something to so with Trump putting some restrictions, the wildfires, air quality due to the wildfires and the various delivery times/services. If you have any concerns, you should direct them to the staff at your post office servicing your area. Keep in mind, depending on the days/times you visit, there'll be long lines. They do practice social distancing and you must wear a face covering or a shield.

Theres about 11 people in line and they wont stop coming it is CURRENTLY 8:39am and we can just hear two females chit chatting in the back!! We got places to be and this usps was supposed to be open at 8:30am!!! What kind of government business is this!??? We all have things to do and these females are talking super loud we knocked to get their attention and they simply do NOT care!! You guys should get these people fired for not caring and not opening when they should!! Check cameras!!!

The worst and I mean the worst customer service ever. They are rude to the Hispanic customers extremely rude and disrespectful. The manager lets the employees run all over him. Never in my life have I ever been treated so poorly by a business or company. It makes me extremely sad and to see Hispanic people treated so badly. These people are very rude very mean to elderly people. One day they were yelling at my elderly mother and I had to go inside it makes me so very sad.

WHAT A SERVICE FROM USPS PEOPLE. I AGREE WITH THE COMMENTS OF OTHERS SAYING THAT THEY ARE BEING PAID WITH MY TAXES. MY PACKAGE HAS NOT BEEN ABLE TO BE DELIVER IN 10 DAYS AND THEY KEEP SAYING THAT NO SAFE LOCATIONS ARE FOUND TO DROP THE PACKAGE. OUR BUILDING HAS ITS OWN MAILBOXES. I MA NOT SURE IF THESE ARE NOT SAFE FOR THEM AND EVERY TIME I CALL THEY SAY THAT ITS ON DRIVERS CONSIDERATION TO LEAVE IT OR NOT. I DO BELIEVE THEY ARE NOT DOING THEIR JOB PROPERLY

USPS is doing the best they can dealing with the major changes put in place over the past few months. Don't blame USPS itself for the actions of DeJoy, the president, and the Republican Party. THEY cut their hours and removed their mail sorting machines. USPS is doing the best they can keeping up with the changes forced upon them. Don't blame USPS, these are the repricussions due to the actions of President Trump. He's to blame for the slow mail.

Went to the Post Office, to make an complaint because 90011 hasn't received mail in our 3 weeks. The representative said: We don't have enough mail carriers, other mail carriers are coming from different division to deliver the mail. I tried to get my mail, she told me I would have to put a hold on it to receive it!!! Why!! I'm not on vacation!!! Call Eyewitness News ,and I am going to call them because this is no longer the PANDEMIC!!!

This is the worst post office ever. Every employee there deserves to be fired. They look so miserable and their attitudes are the worst. There is mediocre customer service here. The phones are never answered. They never return messages. My package was lost here. The tracking number showed it arrived to this facility and after that tracking was never updated and package was not delivered. Where is management in all of this? Nowhere!!!

The girl going to pass and drop the mail she has a very bad added to my daughter it's 12 years old she asked her why she haven't leave as that mail then she gave her a super bad attitude we haven't received any mail and weeks I hope she gets fire by the supervisor I live on 20 and Griffith these type of workers make the rest of the workers look back especially this one I'm gonna keep posting until she gets punished by the supervisor

just like other post offices in la this one is amount the worst the service sucks the the people there just talk and talk to each other living the customers to stand and wait a lot and its like that every day they have five windows 7+ workers and only 1 or 2 windows open i guest its because of the area because you go to the ones in hollywood or pasadena or glendale they all have great service they are NOT like this one

They are the WORST!!!! NEVER EVER, EVER go here - you’ve been warned! The workers are NOT helpful and the manager, Mary, is not only super RUDE. but also combative towards clients. They screwed up my P.O. Box and change of address and then blamed me for following their mistakes. Kindergartners could do a better job than these folks - I mean really mean that. Terrible place!!!

Corporate is definitely getting an essay regarding this location...The currier is a Liar. For the second time the driver didn't leave a delivery slip, didn't attempt to deliver a second time, and I'm inconvenienced to travel to the location to grab it in person!! Incompetent and lazy are the only words to describe my experience in dealing with this particular group.

I've been going to this place for years. I dont know what happened. The employees they had before were diligent, polite and hard working. Some time over the last couple they changed out those employees and now most if not all of the ones they have now are awful. Really bad attitudes and rude. People like this should not have jobs dealing with the general public.

Absolutely horrible service! Everyone is rude and look like they hate their lives and jobs altogether. They have worst attitude and provide the worst service. They do not try at all to do a good job. They should all b fired because they clearly suck at customer service which is a must in their job. I wish I could avoid dealing with such useless bunch of people.

0 Stars for this Post Office! DENISSE >>>is e very rude lady,Lazy,unhelpful and she always is with bad attitude!!! Please people If you don't like your job then find another one. This is really bAd service ! They are so lazy! Never scan on time the mail! always Are rude people! They don’t like to speak in Spanish! Really, really,bad service!!! 0 STARS!

You should really check the people that you hire, all she did was give me nasty attitude and said I couldn’t take it. Without any explanation. She was on the first register to the door, had glasses, and was African American. Customer service BAD. Never again. She should be fired. Went to a different post office and they took my package with no issue.

Very disappointing, aside from the 40 min waiting in line to ship something but they allow people to enter with no face coverings. in fact the individuals with out face coverings were provided packing tape and they tore off a piece with their teeth and placed it back on the table for others to use. What kind of disgusting place is this. petry dish.

Worst experience ever! This post office is in a mostly hispanic/ spanish speaking area and they have almost no-one speaking spanish. The employees are so rude and belittle the hispanic people that dont know alot about mailing a package. I have lived in the area for over 10+ years and nothing has changed, poor leadership its time for change...

I have been the property manager for this property for over 3 1/2 mos and the mail carrier, Jose for 1006 E. 28th St. Los Angeles, CA. 90011 is horrible. He doesn't deliver the mail properly & it has come to my attention that he is now returning mail addressed to the management office. Plus, we don't get the mail until late in the evening.

No star if i could. We placed a hold on our mail and after 2 weeks picked it up and all that was there is one piece of junk mail and this is after 2-3 bank card was sent out I guess they thought it was credit and stole them also small packages usually placed in mail box vanished thus place need to be investigated they're criminals.

Extremely horrible service ! Customer service are rude and helpless !! The employes often mistreats customers and don't do their work . Their pay check is free , I even asked to speak to the manger Mary Cooper and even the manager refused to help me . This post office needs new staff ! I DO NOT recommend this post office at all !

USPS is doing bad and I usually ship UPS but decided to try USPS today and its really bad. Long line, one worker only, working really extra slow. Why can't service be fast, efficient and convenient. It's LA, Angelinos are busy I'm trying to ship one package and been waiting for 30min. This is ridiculous, I'm in my lunch break.

Horrible USPS. Attendent refused to help locate lost mail that was last scanned at this location. Spoke to supervisor who was much more amicable but did not follow through with promises. Appears they have a reputation for stealing, especially important documents and large packages. Avoid this location at all costs.

The laziest usps employees. The lady's literally take forever with every customer. It has been like this for years. I'm not sure why they haven't change their employees after so many bad reviews!!! They are rude and unprofessional specially with the latino community. They really need customer service training!!!!

Worst service ever! The wait was horrible. I don't understand why they have one cashier when there's 20 people in line.Smh plus the cashier was trying to rip me off by not selling me the correct service. She was over pricing me by $4 on an item that weighs less then 1.5 pounds. She also had an attitude problem.

The employees are so rude they should be recorded they have no customer service they should send secrets shoppers so they can see what I mean they talk to a elders with no respect I witnessed it they are in need of customer service class Im pretty sure they wouldn't like to be treated like they treat others!

THE ABSOLUTE WORST. I don't understand how things have not changed here. The ladies there, you can tell have been working there forever, they have an attitude like they own the place and they are untouchable. And I saw them be rude to someone who did not know English, they are no help at all.

The Service here is a total nightmare, the lines get very long and the window clerks are very rude and slow workers, they don't help you much and they treat you like garbage. I think it's time to change the clerks and replace them, for the time being I'm staying clear of this place!!!!

I am EXTREMELY disappointed with the customer service this facility has. They are rude and not vert HELPFUL AT ALL. They should change up the workers and put someone that knows how to communicate without having a bitching attitude. I would not even give them one star!

I must agree with many others I go here a lot seeing how ts down the street from my residence, but lines get terribly large and service is usually terrible. The staff need better training and more clerks almost everyday there is only one clerk and a huge line.

everyone at this postal office should be fired. Don't answer the phone, HORRIBLE customer service, RUDE & MISERABLE. How they even still can come to work everyday and this place tolerates it, says a lot about this office. THEY DONT EVEN DESERVE 1 STAR!!!

People working here are completely unprofessional, I called a few times and they do not even bother to answer the phone. When i went to pick up package I felt really sorry for other people because they were being treated so rude by USPS employees.

All these post offices in los angeles are crap specially this one.The people who work in this facility are always rude talking bad and always in a bad mood they should hire people who are actually gonna help you out instead of giving you crap

Same problems others have been experiencing. I have a package that says it couldn’t be delivered since last week. I went to this post office and they said it hasn’t even been taken off the truck yet because they don’t have people working??

So I was afraid of the negative rewievs about this post office. Here's my case: I accidentally gave wrong house number for two sellers and the packages had no such number/return to sender warning on the tracking page. I came here -closest

Very rude when answering the phone. Was trying to track a package while my niece was in the office. They immediately put me on hold while they laughed and talked among themselves not even helping those in line. They all need to be fired!

Fantastic! I have been going to this post office for 4 years and I always have great customer service. The ladies there are friendly and helpful. I usually go around 10am in the morning on weekdays and I never have to wait in line!

I went to complain about poorly service on zip 90011, I haven’t received my mail and often I get letter by mistake. I was given a phone number to speak to a manager but they never answered and don’t allow you to leave messages.

They didn't even stop by our office at all!!! They should've left the message if they visited our office and we were in the office all they long. NO DELIVER but informed their USPS Tracking system that our office was CLOSED!!

Worst effing place in LA customer service ? What effing customer service . Never in 100 years I would go back to this effing mad fat ladies f 2 the no . I hate it so much thank god for email this lazy Pisces of poop suck.

The workers were rude and not very helpful. The line was too long and moving too slowly for a Tuesday at 2pm. Never going here again and would not recommend for anyone looking for a respectful and helpful environment.

I agree with all the other reviews. This office has by far the worst customer service I have ever experienced. Employees are rude and condescending. They are not helpful at all, and expect you to know what to do!

Honestly es una desepcion worse customer service ever. they start screaming at this elderly man as soon as he walks in because he didn’t know which line to go to. What a shame they need new employees here

What’s happening to the post office? I have not seen any delivers. Been done to my house for the past 2 weeks three weeks plus plus I don’t get no coupons what’s going on other being stealing our coupons

This USPS location has extremely poor customer service. Not only are the employees not willing to help, but they seem to carry out their job reluctantly. I would recommend visiting another USPS location.

This is the worst post office ever! Very poor customer service and it's always dirty. All the postal workers there have bad attitudes. Especially to the non English speaking customers. No stars at all!!

I have had wrong mail delivered to my house put a note on the mail..been 4 weeks and they won't pick up...packages delivered they throw them at the stairs won't deliver to door..The worst service ever.

I sent a small package recently and the package was never received. One of the workers there was passive aggressive and this place has poor time management. Don’t recommend sending mail here.

Very bad customer service... I don’t understand how those type of people got hired. Can’t even ask for help without getting attitude along with it. Will not be going back to that location.

I used to be able to ship my items at any time now the last box is at 3:00pm. They sent me to another post office. What a waste of time, not okay when online it says they close at 5pm

They're always rude and disrespectful. They never have anyone there to take of customers even during high traffic parts of the day. It is a disgrace to the city that employs them.

When I went to ask for info they were nice and got to the point when you call their lazy and anoyying you can't even here them right the phone connection is scrachy

Apparently they couldn’t take my package because I forgot to take off the battery label out when I could’ve simply just covered it with a marker but nooooo …

Workers are UNPROFESSIONAL, RUDE, and LAZY. Save yourself the trip and go to another post office where they actually WANT to assist people and do their job!

dont pick up phone calls, dont handle package really well, shipped in this area couple of times, package always stuck in there post office and gets lost.

They LIED that my package was delivered to an individual. We checked out cameras and NO ONE from USPS delivered my package or even showed up. Thieves!

Worst service ever! Officers were really terrible and they do not know who are they working for. My tax for paying that people's salary is wasting...

bad attitude, really bad attendance, they work too slow, don't like this USPS but is the only one near my house :-/ and doesn't have an interpreter.

The women working there should be fired. Extreamly rude.and unhelpful. Spanish speaker shpuld be there too... It the nearest one my home :/ sucks

Lady's are rude. 1 out of 10 times I've been there one gentleman was very helpful and nice. If you don't like your job then find another one.

Incompetent workers can't do the simplest tasks. Make it seem like its impossible to do something simple as to take a box into the facility.

Anyone who are unsatisfied with this location's service can file a complain with the US Postal inspection service. This is just ridiculous.

On site personal is rude, unprofessional ( they carry their personal matters as "assistance" is provided), and lobby is poorly maintained.

Rhonda definitely needs customer service training. She is loud rude and hard to communicate with. As well as Jonathan her "supervisor"

Can somebody freaking get their job done. It's been 4months trying to submit an application for a passport a they are never available.

They should fire all the workers and hire more people that are more like me that are responsible and intelligent and hard workers

I receive and send mail. I use stamps for my letters and prepaid labels for my packages so there's no need to stand in line.

The worst ever the workers here are the worst of the worst specially a lady named amanda neve ever go to this post office..

Really the worst place ever. They should really think of hiring new employees because they are so rude and unprofessional.

If you come here, try to last as little as possible and have very little interaction with the employees, they can be rude.

I have been to this post office a couple times with no problems. The women behind the counter were helpful and courteous.

Terrible be, get ready to wait for ever in line plus get attitude from the employees that clearly don't want to be there.

They lost my mail and the female of color has a problem attitude,she looks mad and seems like she hates her job. …

Bad customer service they are rude and won't give you a receipt to verity you dropped of a package. Don't use this usps

Worst costumer service to bad that's the only one close by! They should be fired and get younger and patient people!

I been expecting a package for 2 days and I haven’t received yet horrible service !!!! Am really disappointed!!!!!

All the lady’s work there they are lazy. Horrible customer service. They work as slow mode. Not recommended.

THE COSTUMER SERVICE IS VERY BAD WHEN YOU ANSWER SOMTIMES NO RESPONS AND OLD THE TIME IS ON THE CELL PHONES

Hours are 8:30am to 5pm M-F and here we are now 8:50am and STILL NOT OPEN. This is highly unprofessional.

Avoid this place at all costs, employees are very rude and my package never got to its destination …

Terrible! They have about 6 functional boxes and only one (unfriendly) creature "working" there.

Fanyastic serivece. They move lines a long and they clerks are so patient with the noobies.

They should update they opening hours for Saturday. Website says 8am and they open at 830.

Dirty place, slow service and be careful, they lose or steal packages, 4 in 2 weeks.

The people is not helpful, a woman was rude , and she wasn’t even wearing a mask

Horrible customer service, hard to believe these ppl are paid with my tax $$

Bad customer service they are really rude do not recommend this post office