Can you believe the retail (live person staff help) hours you can have with this? This is the main post office in Chicago with amazing hours for those who need life help with packages or express mail or passport services. You can ask someone if you have everything ready for the renewal or first time passports and mail it from here. They say you should expect express passport service to be processed in 3-5 weeks so for regular passport service maybe 1-3 months ish. Plan in advance. It’s vast and nice and you have escalators to go up to the service floor. On the floor above parking which is free… which is a rare thing in downtown Chicago to begin with…There’s a self service mail box area for stamped and metered mail so you can drop off and go. The staff were friendly and nice and at 9:00am on a Tuesday it was not busy at all and I only had about a 10 min wait with 3 people ahead of me. I will come here whenever I need to do a late night run.

I’ve been contacting the post office and going to this location for over a week asking them to actually investigate my lost package. Check surveillance - ANYTHING. My 2023 MacBook Pro was stolen at the West Harrison Post office and USPS won’t do anything about it. Elsa Garcia (the clerk who took my package and asked what was in the box) told me I couldn’t insure the package. I suspect that she had something to do with the theft. The people that USPS employs is laughable. I will never mail anything of value through USPS again and I suggest you do the same. Unless you live in parts of the country where people are morally correct. Not Chicago, Illinois. I’m out of $3,000 but I will return back to work today and not continue to chase a package that I know was stolen at this location and receiving no help on locating from the USPS

Good post office. Extremely convenient open hours. They are open on Sundays! The building is big and reminiscent of days past. They have multiple self-service stations and several counters for customer service. They have a passport area as well and have some gift boxes and cards. The associate I dealt with was pleasant and helpful. The line wasn't long on Sunday afternoon and it was easy to find. They also have an ATM in case you need cash.

Whoever the old hag was working the evening (830p) on 10/11/23 needs to be fired ASAP. Never met someone so rude when they’re so ugly with their balding ghetto self, wearing a bogus wig/head piece. Why are you working if you prefer to gossip, curse and insult people?! Why don’t you just retire? You have to be of age by now. Regardless, that old bag doesn’t belong behind any form of desk and needs to be gone!

This post office building is so large and impressive! I couldn't believe that they're open so late and with multiple people working the front lobby counter. Parking was easy to find, and the building was easy to navigate. I just moved, and this level of service for a post office is definitely not what I had in Texas. I'll definitely come back again for future USPS needs.

Please make sure you plan with plenty of time in your day to make your way through the line. I waited in line a total of 35 minutes to ship something I’ve prepared. People should be able to handle their quick drop and pay business while passport process should be handled at a different desk. This is absurd!!

I used their self service kiosk to mail a priority flat envelope, as the employee told me to do. Now I realized over a month later that they never sent out my package, and I was never notified. The package was quite important, and this post office is impossible to contact by phone.

Worst USPS ever! The staff is very rude and uncooperative. They also use foul language. Completely unprofessional and disrespectful behavior. Government should employ new people because the current staff is really arrogant and doesn’t know how to do their job and talk to people.

It's good that USPS has this post office open 24 hours. They have everything you need in this office. There are always people waiting in line.

Clerks are always so polite and helpful. I wish I could come more often. The best customer service experience.