This comment is specifically for their Upper Canada Vancouver team (Aaron Schur and Jonathan Ruballos). I placed an order back in a November for a residential door with another local supplier and because of some issues they had, the job was transferred from Justin Schur at CP distributers to Aaron Schur with Upper Canada in February. Dealing with Aaron did start off ok at first, but weeks past by and our condos closing date was approaching quickly and he starts to fail miserably at communicating, replying back to me and I need to start hounding him for updates. All I asked for was to pay and to get an installation date confirmed. On April 20th Aaron confirmed to me I'd have both of my requests by end of day and that afternoon he just vanished. There's no contact email for them on the web so I called John his partner and he said he'd pass on the message that I called. We were very upset as the deadline past and no new door for the new owners. We get a text the next morning from Aaron saying Aaron he got upset I called John and he didn't want the stress and is wiping his hands clean. What a joke and what a loser!!! I have an invoice from Upper Canada, an order number from them, an email May5th from their Sudbury office saying their still managing the installation dates and today an email from John saying they have no order from me, no install date and for me to not contact them anymore. What a bunch of lies. Oh I have about 4 months of texting correspondence with Aaron as well. See you in court! DO NOT DEAL WITH UPPER CANADA VANCOUVER!!!

Just completed a full renovation of our century old house. Thanks to Melissa, what could have been a painful process (due to so many options and decisions) was actually quite enjoyable. I loved the time and energy she gave to our project to help us find the best pieces for our kitchen and bathrooms. Her attention to every detail and knob/pull was exactly what we needed for this project. I thoroughly enjoyed working with her and the rest of the staff. Highly recommend.

Thank Goodness a friend recommended Upper Canada in Toronto to us. We tried Richelieu and Marathon and they just frustrated us. No answers and no pricing. Mike at Upper Canada asked us a few questions, seemed to know exactly what worked for us and what we were looking for, better than we knew ourselves. He followed up in a timely manner and answered every question along the way. Sounds Cliche, but I don't think we could have chosen handles without him.

Absolutely beautiful hardware in whatever metal, finish or style you could want. Just be sure you have a large budget. I asked for moderately priced, simple door levers for all our doors in our condo and the staffer was super friendly and knowledgeable staffer provided an excellent choice except "affordable" totalled up to $3,200! Beyond my budget but if I had the funds, I'd certainly go back. Beautiful products and exceptional service!

I am building a project and searched for the best place for hardware that's how I found them. I contacted the store and ED understood exility what I wanted and sent me a detailed quote . It was the easiest place with the most transparent information I could ask for . In the quote was a great senior discount ! I will make this my go to store for future projects . Very happy with their service .

Customer service failure ! I spoke to a sales person in the showroom on the phone with an inquiry about door lock systems. The fellow discouraged me from coming into the store, suggesting I should just “Google” any questions or product information. If I wanted to spend hours online I would, but I was obviously hoping to see real products in person and speak to a live knowledgeable salesperson.

Melissa was a pleasure to deal with and made an overwhelming process a lot easier. She not only took the time to show me a variety of hardware but also made suggestions which I appreciated. Melissa went above and beyond to ensure I received quality service. Her enthusiasm and expertise in her job is such a delight and would not hesitate to recommend her and Upper Canada to family and friends.

This place is the piece de resistance of cabinet hardware. I honestly can not think of another place in the GTA, that offers so much selection, in this regard. They also supply bathroom fixtures, and represent sliding door systems (like barn door, or moveable walls).. Add to this, a pleasant quirkiness in their staff, and you have a place that you can't go wrong going to, in your day...

Very grateful to this company! Ed provided me the most helpful, honest information, true pricing and assisted diligently with the purchase of my hardware. He most definitely informed me of lead time expectations but provided amazing help for my rush job, other companies I called were reluctant to offer assistance. Ed, your kindness goes a long way! Thank you again :)

While Upper Canada Hardware has a beautiful selection of entry sets, knobs, and customer work, they also have incredible customer service and knowledge. Nitesh was such a pleasure to deal with: fair, communicative, knowledgeable, and kind. He went above and beyond; and while I have shopped here previously, it is someone like Nitesh that will keep me coming back!

Very helpful and informative. They helped me work though my entire list of questions and helped me find the perfect knobs and entry sets for my reno. I am really excited about how my renovation worked out and would like to thank them for all the time they put into helping me.

We came in today to look for kitchen cabinet hardware. Amazing selection of beautiful hardware! Edd was super helpful, friendly and quite a hilarious guy! We ended up purchasing all of our hardware there on the spot. Thanks so much for your help. Would highly recommend!

Honestly, I have been very impressed by those guys. They found the exact piece of handle I was looking to replace all that in a day with a flawless customer service. Special shout out to Edd for his availability and service, I highly recommend this place.

I needed hardware for all my doors. I did some google research and spoke with one other hardware supplier before deciding to to go with Upper Canada. I was and still am confused with the terminology for different types locks, levers, knobs

I should have known about this place since I shop in that area but I somehow didn't. I had a screw "emergency". Workmen were at my house doing a kitchen installation and the screws for the pulls were too short. I needed screws that

High quality products. Helpful and knowledgeable staff. In my ten or so years of ordering from them, I can only think of one mistake.

Didn't update their website or answering machine to reflect holiday hours, drove an hour to get there for nothing. Very small time.

Waited 20 minutes to be serviced as 3 employees roamed aimlessly, only to be skipped over once a beautiful blond client entered.

Good place, lots of nice stuff. Has seen better days and not always the most attentive staff

These guys rock. Great selection (kinda pricey). Very knowledgeable helpful staff.

In my view great stuff great quality of product and great services.

Very knowledgeable and helpful staff. Definitely would recommend.

bad service, order few products, always made mistakes on my order

Wow! They really know their stuff. Customer service ++

A.must for your door and cabinet hardware needs.

Great products and super helpful staff

Great service, bit of a wait thou.

Friendly and really good service!!

Very nice people. Great selection.

Great sely and excellent service

My dream to visit this place

Worked there for 12 years

Unbelievably overpriced

Very helpful staff.

Great service !!!

Mike is an expert

Great selection

Very helpful!

Very helpful.

Nice place