Very bad business if you’re planning to buy anything from this company do your research they will take your money tell you your furniture is coming 3 months later will call you 3 days ahead of your scheduled delivery date tell you that everything is going as planned call you the day after that give you a time of your delivery then call you on the delivery date and tell you that your order isn’t ready it wasn’t shipped then tell you they have no clue at all when they can deliver your furniture also deliver furniture to my home then turn around and take it back s this is the worst experience I’ve ever had company didn’t want to do anything to accommodate me at all this is very bad business and I don’t wish this on anyone I called the store 5 times before a manager even called me back after I left several messages I can’t believe how they played me I wouldn’t do business with this company at all there are a lot other great company this isn’t one take your business else where because they don’t care if you waiting or not manager just said well I can just cancel your order and give you your money back wow I couldn’t believe it

I encourage anyone considering a purchase from Value City to look at other options. You pay for your furniture, protection plans (if desired), and delivery fees at purchase. But, then you go into "hope" mode as to WHEN you will actually receive your furniture. We were told our chairs were "in stock" and delivery was schedule for a few weeks later. We received 1 chair... but not 2. Since then, we've been in a perpetual delay loop with this company. I've called and spoken with multiple representatives, and NONE of them provide any help. I'm only told "delivery dates aren't guaranteed" and "no one knows" when it comes to actually receiving what we purchased. If you're wondering, I'm on my 4th reschedule. But, I'm not holding my breath because it's "not guaranteed." I can't recall a time when I've been more disappointed with a customer experience. Be warned in advance if you plan to purchase anything from this company!!

Purchased a couch last year that had defective stitching. Tech diagnosed the issue as a warranty related problem but told to main office it was wear and tear somehow forgetting he specifically said it was a manufacturing issue. After much discussion with management a new couch was authorized and we purchased the extended warranty in August. New couch was to be delivered on Oct 2nd, was pushed to Nov 3rd, and then to Nov 24th. We then asked for full refund. Manager Greg offered a partial refund with a 15% restocking fee even though the defective couch was not going to be picked up. In a condescending and arrogant tone manager Greg, a pro at patting himself on the back, told us he was "doing us a favor" and it was "the best he was willing to do." We called corporate and received a full refund along with the defective couch picked up.

Everyone is extremely helpful! I had an issue with one of my cushions on a new couch. I called to see what could be done and they assured me they could take care of the problem. It did take a few days for someone to finally get in touch with me. As a result one of the employees made sure to follow-up and expedited the service order. The customer service is top notch! I really appreciate how well businesses solve issues and they did a great job. In addition, I got a nice little care package for my furniture! I would highly recommend this place. I have a friend that works in the fabric business and was impressed by their custom fabrics. Great prices for great quality.

I cannot say enough about the excellent customer service at Value City Furniture. Mya P. And Quesha were both incredible! Mya was my sales person. She walked me through my choices and trouble-shot all the math for my adjustable bed! I don’t do math! Anyway, Mya also helped me pick a mattress. She absolutely knows what she’s doing! I’m thrilled with all of my choices. Mya even made sure I would get a fast delivery. I wish I could give her 10 ⭐️ Quesha is the manager there and was out of this world awesome! She definitely made sure that I had everything I needed. I even got a few bonuses! Go check them out! They will get ALL of my business from now on!!

Value city furniture is great and their costumer service is perfect but they use UST as 3rd party delivery services and they subcontract owner operators. UST is killing Value City reputation because of the way how they treat their sub contractors, they do not pay for the days they worked, they build their routes in the way subcontractor are working from 5:45am until 10-11pm and that's the reason it takes so long to receive our furtniture. Value City managements should stop this bleeding if they want to keep the great reputation you have as furniture vendors.

This is ridiculous, my delivery day confirmations is today sep 28th from 8:45 to 11:45 they not even call me I was missing all morning from work waiting for my delivery, when I call to the store they not let me finish talking and talk me some one is going to call you today when they are in the way. No one call me. I wait until 5pm to call again and guess what? My delivery is no going to be here until October 25th this is ridiculous. I I place my order in August 25

Gor was my salesperson, he was courteous and nice. He understood right away that I knew what I was looking for and had a price in mind. He took me right over to the love seat recliners and worked with me on different models and price. I ended up picking a beautiful faux leather recliner that met my needs exactly. He never once tried to suggest something else or try to go higher on price. He has the mark of true salesman, he reads his customers and gives them what they want. Kudos to Gor and the store for employing him.

This was probably the worst purchase decision I've ever made. Purchased sofa and love seat in early February 2023...was promised 4 to 6 week delivery. Finally got the love seat today 8-15-23 after months of delay. Would never recommend anyone purchase anything from this outfit. In all fairness to Value City they took my review seriously and eventually refunded a small portion of the amount I paid to compensate for the delay in shipping. They were very nice folks and I will reconsider my opinion of them.

Brandon helped us purchase our new couch and was extremely helpful and knowledgeable through out the process. He educated us on the options available and provided helpful information around the quality of the furniture and how it was made to ensure we were picking the right option that would last. He was very friendly and also did not push us to make any decisions. We appreciated his level of customer service and would recommend anyone needing to purchase new furniture find Brandon and ask for help!

I had such a great experience while shopping at VCF . As soon as I walked in I was greeted by GOR , this salesmen is very kind , knowledgeable , professional yet , very friendly. Gor showed outstanding customer service , over and beyond to surpass my expectations. I am very happy with my parches . VCF thank you for hiring such a great salesman I finally made my choice and I can ONLY thank GOR for his outstanding customer service. I will definitely come back for more furniture. Anna K.

Store customer service is very poor, they don’t properly update you about delays on your purchases, they also lie and tell you that they have items at the warehouse ready to be delivered just so you can pay for it. Bought a couch at the beginning of September and still waiting for it to be delivered from their “warehouse” to the store so I can pick it up. Would never use them again! Save your time and money and go anywhere else.

Ordered and scheduled a specific delivery date. We rearranged our day to be home at time of delivery and they did not show up. I called and said my order had been delayed for weeks but no one reached out to me at all. I called and nothing was done to help or offer anything for the poor customer service. Asked to speak with the manager and no one called me back. Decided to cancel my order and go elsewhere. Would not recommend.

I have purchased alot of things from them. Narissa is the best rep I have had. Price is good along with great quality without breaking the bank. Stylish trends. Delivery team was punctual and very professional. I have alot more things to purchase for my home and I will continue to use you guys. 3 legged stool..... Price, Quality, Service. I'll be back. Haven't even taken the Styrofoam out of the Entertainement center yet.

Absolutely terrible. Read a review down below and had the exact same thing happen to me. They will tell you something is in stock and call you just 3 days before saying everything is as scheduled and good to go then delay your delivery over a month with no explanation. Then the sales person tried to say his couch is worth waiting for and had no sympathy whatsoever. Awful and extremely disappointing experience.

Purchased a couch here recently and my sales person, Mya, was wonderful. Showed me several options I wasn’t aware of prior to coming in, and even gave me her personal phone number in case I had any questions, which I did. She was more than helpful (and fast) at finding me some assembly instructions that weren’t included when I picked up my couch a few days later. Highly recommend!

The salesman, Gor, was very friendly and willing to go out of his way to help with our purchase. Also, a woman, whose name we did not get, went above and beyond to help Gor finalize our purchase. She might have been a team leader or manager. The delivery team was on time and efficient. They couldn’t have been any more helpful! Our experience was positive from purchase to delivery.

Mya was knowledgeable, kind and professional. She spent a good amount of the evening with us, getting to know us and our needs. We ended up finding a couch we loved and she found one left in stock for us. She even texted us to make sure delivery went smoothly. Delivery was on time, super quick and the guys who delivered were nice and professional too!

Maria and staff were great to work with. She really worked with us to find the perfect fabric that would go with our living room and even went above and beyond to talk about accent items as well but it didn’t feel like they were just trying to sell us stuff. Overall, great experience. Prices are reasonable with lots of different options

Very organized. Received confirmations 3 days all the way up to the day furniture was delivered. Received text messages with status of delivery driver. Communication is to tier. I love my furniture. The delivery crew were very courteous, respectful, and asked if everything was ok with furniture. Highly recommend VCF. I will be back

Best service ever! Maria Bailey & Quesha Neely we're very professional, elegant, straight forward and know they high value fashion quality. They saw my vision and they delivered. If you ever come to this location, please ask for them and they will take care of you. Thank you for everything! Very exciting for my purchases. …

Love this store! Value City Furniture has a Huge selection of great quality furniture for your home. Our Sales person Mya was friendly and and very helpful! I will definitely recommend this company to all of my friends and family. Thanks Mya ! You made our shopping experience quick and easy and I can say we were very pleased!

I was looking for a new furniture set & found a new set plus patio furniture. Rebecca my sales associate & her manager Quesha were great and helped me make sure I made a great choice for my new purchases. If you are looking for new furniture stop into Value City & see Rebecca. Awesome customer service.

The customer service received from Gor was above excellent. I came in to look for some key pieces to accent my prior sofa purchase. Gor helped me to find exactly what I was looking for. He was very helpful in assisting me with my merchandise! I recommend VCF. We love our new furniture and accessories.

2nd purchase in about 7 years and I’m completely satisfied, once again. My bedroom set is gorgeous and fits my room/home perfectly!!! The delivery was on time, friendly and efficient! I will be returning for more beautiful furniture for my home!! Would recommend to anyone!!

I recently bought a mattress from VCF and Mya has been amazing to help me select the right mattress and guiding me through the process as well as showing different options. The products and pricing at VLF also are of good quality and reasonable. Will go back again

The manager, Quesha, along with Mya, worked so hard to get the patio set I wanted. They called all over the country to track down the different pieces I needed. I am so grateful to them and appreciate the weeks of time and attention they spent on my order!

Mya P. was a pleasure to work with when looking for new furniture. She was knowledgeable, patient, and professional. She ensured every detail was taken care of and even reached out after the delivery to make sure we were satisfied with our purchase!

Want to thank Mr. Arnold Austin for his patience. I showed up a lot and he was kind and pleasant each time. I know I drove him crazy , but his he made me feel comfortable and his kindness was greatly appreciated. My experience was awesome.

The delivery team today did an overall good job. They were polite, professional, efficient and presented a friendly attitude. I would buy from Value City again based on the my present experience and would recommend them to family and friends.

This store is great! Quesha and Brandon did such a great job helping me get my living room furniture. I had some issues with my online order and they went above and beyond getting things fixed. Their designer line is so beautiful too!

Excellent! Excellent! Excellent! The guys that delivered my furniture was very professional and customer friendly. They were even here early! I was very pleased with them communicating every step of the way. Respectfully, Dr. Bowles

Maria was the best! She understood what we were looking for and what our budget was and worked with us to find the best couch! She is a super nice person and always in a good mood when helping clients; I recommend her 100% .

Went in to buy a bedroom set. Greeted by Frankie. Oh he was so kind and very helpful and not pushy. We so enjoyed working with him. Then when checking out , Judarian was also very kind and help. Two great employees!!!!!!

We had an awesome experience with making our purchase. our salesman was excellent helpful and attentive to all of our needs. Both the salesman and delivery service were professional and knowledgeable of the product.

Narissa is a very pleasant, helpful, intelligent, patient and professional salesperson. Truly a pleasure to do business with. We bought more furniture than we came in for, due her excellent salesmanship!

My sales consultant Maria was very helpful: and she made sure she went above and beyond to make sure my needs were met . And that we had everything we needed in our new home. Definitely recommend her !

Beautiful experience the guys delivered it with precision and where very professional. My 2nd purchase with value city and is always pleased with quality of the furniture and the price is good also.

Excellent experience with Mya. Both in person for our first purchase and then she made our second purchase super easy over the phone!! We will be back! Thank you!!!

No salesperson pressure. Knew what we were looking for, told him what we wanted. He showed us, gave us our payment and delivery options, wrote it up and we took it.

Mya was the absolute best! As soon as I walked into the door we became fast friends. I appreciate all the good vibes and well wishes going into my next new chapter

I love the couch purchased. Ask for Gor! The deal was great and even when I needed to add a piece of furniture, the manager looked out for me. Financing is simple.

We are grateful to Mya for all her assistance in guiding us through our purchase of our dining set. We appreciate all her efforts and positive customer service.

Free was my sales person love love love her! The ease of purchase was great. Other than the delay of my delivery from warehouse, experience is always great.

Great service and the store and their delivery team are exceptional. Always pleasant and helpful with any questions.

Friendly courteous and accommodated all my requests..from customer service of sales to delivery crew and set up

First class, white glove delivery and set up! Very nice and professional representatives. So happy!!!

Khan is great! Was extremely patient and explained everything to even though we came back 5-6 times.

Everything was fine with my delivery and the team was kind respectful and my bed is great

I love my new furniture. It is the perfect color and size for my apartment.