Had the worst experience with this Verizon location. Went in to upgrade my cell phone on a business account. Although very courteous, it was apparent after 1 and half hours this location is not experienced with business accounts costing me a $1200 bill out of pocket. I returned on their word that they could connect my 2 accounts and give me the promised rebate.. another 2 hour sit and wait ultimately no resolution. The owner of this store said, "Sorry, we can't connect our systems with the Verizon system to apply the rebate." So I walked away with my phone that has no service in my house and $1200 out of pocket. Fortunately the corporate office was INCREDIBLE and was at least able to credit my account (no credit to bank account). They still hold the money, but at least the business account has a credit amount. This location was unable to apply the benefits of the business account to my purchase. Won't EVER return to this store for personal, business, or even a bottle of water SAD.

DO NOT BUY FROM THIS STORE. Beatriz sold me a USED phone with employee pictures on it. When I tried to return it, she adamantly refused and kept trying to say that the phone was new and wasn't activated (which it was). When I finally was able to return it, they still charged me a restocking fee even though they messed up and sold me a DEMO phone. After getting a new phone, I had to go home and change all my passwords and update usernames because I had entered all of that info (including financial information to banks and sensitive information) onto the DEMO phone. This could have been a huge security issue and I'm glad I didn't listen to Beatriz (who, when asked why there was a picture of a Verizon employee on the phone, said "there was nothing she could do" and that the store didn't take back returns) and returned the phone.

I went last week after my phone stopped working. I got a new iPhone and a pro iPad along with few accessories for my new devices. The guy that helped me called Adoile. He told me that I have two weeks to return any of these two devices for free. When I came back home my husband asked me to return the iPad since it is more expensive than the actual price at version by Baybrook mall. Since I was busy on the weekend, my husband took the iPad back. The same guy that sold the devices to me told my husband that he tried to convince me to pay a cheaper iPad, but I didn’t accept. He also was trying to charge my husband for returning fee, and try to show me as a stupid customer front of my husband! Seriously!!? Is that what you call customer service?

The young lady at the Houston store on Clear Lake City Blvd by the HEB was super helpful moving the SIM card from my old iPhone 8 to the new iPhone 10 so that my phone would work. That’s the reason I went into the store, but there’s more. When I said I was going home to figure out how to move my contacts from gmail to my iPhone she offered to help make that happen. What took her 2 minutes would have taken me 10 times as long just researching the proper steps to take. I really appreciated her willingness to help and do it with a smile. I’ll be doing all of my cell phone business at the Clear Lake store from now on. Satisfied customer.

Originally went to a closer location to get a quote for a transfer of over 5 lines. Got a quote but still had many questions. I called this location and the General manager was super informative over the phone, answered all of my questions, Which is the reason why I decided to come to this location. When I went in to the store AJ helped me immediately when I walked in. He was AWESOME!! Gave my family and I the break down of absolutely everything and figured out the best way to make all of our lines work and get the best deal available. Definitely recommend asking for him!! Thanks AJ we can’t wait for our phones to arrive!

I came into this store to have Ana check my device to see why the back camera wasn’t allowing me to take any pictures through the back camera, only selfies. She gave me 3 options........ To take the phone to the apple store to see how much the repair would be for my phone, upgrade options and my deductible for a device if I decided to go with my insurance. Even though I didn’t buy anything, Ana was the most informative Verizon Representative I have ever been with. This location was as professional as corporate. If not even more professional. I recommend Ana for all my phone, business and service needs!

I went to this relatively new store with a bit of a dilemma to say the least. Narsha was able to fight the runaround the systems was giving us. She knew who to contact and how to get results. She never gave up! All this while running her store answering other customers questions, answering phones, talk about multitasking. All said in done she invested 4 hours in my crusade to have a useful phone. I am so impressed with her professionalism as well as her two young associates. She a customer for life....

I switched 6 lines and purchased 2 new devices at this location this past Black Friday. I’ve regretted it ever since. I was misinformed about accounts and now it turns out I don’t get to use any of the rebates that were the whole incentive to switch! I’ve only had to call Verizon corporate five or six times to straighten out the “mess” these folks initiated. They sell the equipment - make their quotas - and then it’s “good luck with Verizon”!! Terrible customer service.

Tyler was the kindest, most patient person who's ever helped me with my phone. He is amazingly knowledgeable and solved each of the problems I was experiencing. I walked in the store frustrated and confused, and I left completely satisfied! And though I didn't work directly with Hector, I observed him working with several customers. He seemed equally professional. Very great people to do business with! Martha Robertson

Robert Is a asset to your company. The wife purchase S20 from Verizon. We had a great experience with Robert. He great salesman. Customer service outstanding! He may sure before we left the store we were 100 percent satisfied with the phone purchase. Thank you Robert for what you do. Most satisfied customer. We returned for all phone needs. Plus recommend you to all our friends. Peace out!

Dylan was such a big help with helping switch phone carriers! He was helpful, fast and efficient! I was looking for a new phone with other Verizon carriers and the workers weren’t being honest and were just trying to sell me stuff I didn’t want. If you want a helpful, honest person to service you, go to Dylan and he will get you right! I know I will continue working with him for sure.

This is the place to go for excellent customer service as well as other retail aspects. The is a much, much shorter wait time than the nearest Verizon retailer and the owner and staff are much more patient to hear your needs and are ready to respond in a way tailored to you. They are very knowledgeable of the phones and the financial implications. I would not go anywhere else.

This store has the BEST customer service of any Verizon store I have ever been to and I've been a Verizon customer for 20 years. We particularly appreciate Nirja and how hard she always works at solving our issue. She is always knowledgeable and patient and has solved every issue we've come to her with. We are so thankful that this store came to our neighborhood.

Called and talked to Ana when I realized that the Verizon store closest to my house was only open on weekends due to COVID. We desperately needed an upgrade to my husband’s iPhone and my JetPak, she took care of us immediately...no appointment necessary. Service was better than we ever received at the Pasadena store. Seriously, go to this store and ask for Ana!

Oh man where do I start?! Ana was so helpful! She was extremely knowledgeable of the features the new iPhone had to offer. I have to admit I was a bit skeptical about buying this product at first but after showing me a few neat tricks on the device and answering all of my questions I was sold! She exceeded my expectations. Thanks Ana!

I have gone to this location for several years and they have great service. Each time I have gone to this location the employees have always go above and beyond to help me. Today I went in and Andrea Gonzalez helped me fix my problem very quickly and was very friendly. I just want to say thank you to her for making this process easy!

In a time when customer service and professional salesmanship are rare and missing, Ana makes it look easy. She is super educated in the phones and the process of transition of providers. Ana is a blessing to the company and so eager to help with her big smile and great attitude. Thank you so much Ana!!!! You are awesome!!!

The Sales Consultant, "Beatriz" was incredibly patient, kind, knowledgeable & helpful. She went out of her way to make certain I understood what had been wrong with my phone & how to avoid my mistake in the future. She was so very wonderful!! I wanted to make sure she was recognized for her great service!! Ardeth Brodie

A few weeks ago, I had to take my phone in for help because the power button on my Samsung Galaxy S9 was jammed. I was taken care of quickly and efficiently by A.J., who took care of my insurance claim. No wait, no fuss, no issues. I am grateful to have a store like this so close to my home! Excellent customer service.

I was very impressed with Andrea Gonzalez - how she kindly help my wife and I and skillfully moved my wife's phone from ATT to my Verizon account saving us $70/month in cell phone expense. I did not have the right transfer number form ATT and she was able to find a way to make the transfer anyway. Good Job Andrea!!

I came in for an issue with my phone and not only did Ana fix it immediately, she was so kind to me and so patient the entire time. She even offered me some cool accessories to go with my phone. I really appreciate her desire to help and how knowledgeable she was when it came to my questions and concerns. 10/10

Spent over two hours waiting for them to get an account set up, had to order a phone I wanted, told it would be here in two days, 4 days later, no phone. Stopped into another Verizon, turns out they are a franchised location and the account wasn’t set up properly nor was my order actually completed and placed.

Took in a new Samsung watch I bought for the wife for Christmas, I needed it activated to the account. 2 hours later the only thing accomplished was killing service to my cell phone. Some of the worst service I've ever received. Franchise Verizon stores can do nothing to help their customers. Go to Best Buy.

We went to purchase a new phone and to add a new line to our existing account. Ana was amazing, professional, knowledgeable and patient, she answered all our questions and explained the different plans thoroughly she stayed past closing to accommodate us. We were very happy with the service and the purchase.

Analyce is such a knowledgeable and helpful person. She had an answer for every single question I had. All her answers were clear and understandable. Analyce also helped me decide the best phone plan. I was definitely satisfied with my visit and I will definitely recommend this location.

This location was very neat and professional. AJ was excellent assistance in my inquiries about new service and transferring over from my current company. Still deciding to change but AJ did an excellent job explaining great benefits for switching to Verizon. Keep up the excellent work!

Worst Verizon experience ever. Waited an hour just to get helped and then tried transferring 4 lines over from Sprint and they couldn't even get the phones to work after they were ported over. Employee helping us also had no clue about any question we asked related to the service.

Ask for Analyce, she’s great! She was very helpful, explained everything thoroughly so that I know exactly what’s going on and what I’m paying for. She was generous in making suggestions and even made herself available while off the clock, for my questions. Thanks again :)

Jacory and AJ both were amazing customer representative. They deal with me nicely and calmly. They were really friendly and I prefer them to everyone who gonna visit this store...I will definitely get next phone right here. Best customer service ever. Thanks Jacory and Aj.

I have been with out a phone for weeks before coming to this wireless zone location. Who knew it was so difficult these days? But the young lady ana helped thoroughly throughout the process. Amazing customer service. If you go to this location ask for ana to assist you.

Wow! Amazing service! This store went above and beyond for me when my iPhone needed repairing. It was fast, easy and they even gave me a loaner! Dylan was so kind and even saved me money on my monthly bill without me even asking! I highly recommend this store! 10/10!

This Verizon store location is always our favorite and go-to spot. Beatriz is particularly amazing!! She helped us so much with these recent purchases, was super friendly, and didn’t even mind my three crazy boys. This is the location to go to in the clear lake area!

Im now saving 80.00 monthly after switching from att to Verizon with 2 new Iphone 11 Pro Maxes and didnt pay a dime up front. Highly Recommend asking for Beatriz Arenas. She took great care of me and my wife's phone she even helped transfer all my information. 10/10

Ana at the Verizon store on Clear Lake City Blvd was so helpful in helping to lower my bill while assisting me with wise choices for my devices. She took so much time working with me. I highly recommend her for any of your needs with your phone and I-pad devices!

Dylan did an amazing job assisting us today at Verizon in Clear Lake. My parents and I bought brand new iPhones and he was incredibly quick and efficient in getting us in and out with no hassles and a great deal. Thanks for the outstanding customer service!

Excellent service. Ana was kind, professional, knowledgeable and most importantly she was dedicated to see the job completed with satisfaction. This store has consistently made me want to return for any phone needs. Thank you Ana for your wonderful service.

Everyone in this Verizon store is exceptional! Everyone is extremely knowledgeable and works for their customers to get things right if their is any problems at all!! We will always come here! Highly recommended you coming here. Can you hear me now???:)

Adoile has excellent customer service and got us great deals! If you decide to go to this location, which I think you should for exclusive deals and the best selection of phones at the right price, you should see Aj. He is personable and considerate!

I love having this store right around the corner from my house now. The one near Baybrook Mall is trash!!! Beatriz hooked me up with some good deals on my new iPhone and iPad and I’m so happy. She is so sweet and helped us out through everything.

Ana was very helpful and patient! I had been getting frustrated with the service I was given at a different location, so I came here. I will definitely be returning to this location thanks to Ana and her professionalism and knowledge. Loved her!

My wife and I came in to add her line and the staff are absolutely wonderful. Very friendly, professional, and with a strong work ethic. Helped us decide which phone to get for her as she was switching from an iPhone and got the new Fold

We received outstanding customer service at this Verizon store, especially from Dillon. We were there to replace a phone. Dillon asked us about how we typically use our phones and explained the various advantages of the phones that we

Had a fantastic experience at this Verizon store! Dylan helped us out so well and was extremely friendly and personal. We really had the best experience and were in and out so quickly to get the new iPhone. So impressed with our visit!

Anna at the Clear Lake City Blvd store was phenomenal! She was thorough, understanding, patient, and genuinely cared for our best interest. Cannot thank her enough! Go see her! I know she can help you too with her YEARS of experience!

Your store representative Ana was an amazing help when I came to the store last week she help me to find everything I needed she explain everything in great detail and I was A happy Customer with a new phone when I walked out the door

Went in to add a phone/line to my account & get an issue fixed with my Google pixel6. Dylan was totally great! He fixed my problem & was able to get the addition done with very few hurdles. He was very professional & helpful. …

I just had the most professional service st the Verizon store. My representative Anna was absolutely awesome. She helped me get some great items, om very pleased with all she did for. Great job. I highly recommend . Thanks Anna

Went in to ask if I was getting the most out of my plan and Ana took the time to explain to me that I would be able to save some money with the current plans. She was very knowledgeable, saved me money and helped me a ton!

This IS NOT a real Verizon store. There are hidden fees including a membership fees to buy from this knockoff store. If there are any issues like returning a phone you will run into problems because they are NOT Verizon.

Tyler and Hector were amazing!! Tyler, in particular, spent hours with us getting my phone to work and helping us transfer information. His patience was very much appreciated. He is a great representative for Verizon!!

I’ve been with sprint for quite some time and I needed a change and I decided to make a switch to Verizon. I really do appreciate Analyce with her help. She did an outstanding job with helping me purchase a good phone.

Amazing customer service! This store is great! Ana was so patient with me. I didn’t have to be in the store a long time. I came and said exactly what I wanted, and Ana made sure she got me just that. I love this store.

We had great experience. The representative, Ana, and the manager, Nirja, were very helpful, patient, and explaining everything in clarity. We were completely satisfied and we switched from another carrier to Verizon.

Ana was so awesome. We are a technically challenged family and she was so patient with us and helped us like we were family. I will literally drive an extra 15 minuites to go to this store every time. THANK YOU ANA.

Analyce was very patient and knowledgeable. I got my son his Apple Watch for Christmas from her. The store was very busy this day and she took the time to explain everything to me clearly so my purchase was smooth.

Dylan was AWESOME!!! He was extremely helpful when I called over the phone and was even more helpful when I was in-store. He serviced us quickly and efficiently while also assisting other customers! Thanks Dylan!!

Very satisfied customer!! Ana was incredible at helping me switch from AT&T to Verizon and upgrading my iPhone. She was patient, attentive, a real pro. Definitely worth it the switch. Would recommend to anyone!!

Tyler at this Verizon was able to help me to fix an issue in 15 min that 3 hrs at the Baybrook location didn't solve. He was so kind and helpful! I'm sorry I didn't purchase my phone from this location instead!

Ana was the seriously the best!! She not only went into detail and broke down our full plan but she had the best personality. We would definitely be back at this location!! The best customer experience ever.

Ana was a true treasure to work with! She knew how to calm down this irate customer and fix the issues I had. Had an iPhone that was defective and she fixed the problem instantly. Thank you so much Ana!!!!!

Adoile Turner III was amazing... he had great customer service.... answered all of my questions with ease .... I appreciate him taking his time with me because I couldn’t decide on which phone to get! Lol

Beatriz went above and beyond with my water damage cell phone & Getting my info transferred from my old phone urgent for my businesses and made my day ... better!!! Awesome customer service experience!

Amazing customer service! Andrea Gonzalez helped me switch my service to Verizon & was very sweet & helpful to the point where she stayed late just to help me! Very well spoken & respectful. 10/10

Adoile was great and helped me quickly upgrade my 7 plus to the awesome 8 plus model. If your in the Clear Lake area and have Verizon please go see him and the other great deals this store has!!!

This location has excellent service highly recommend it to anyone. My recent experience at Verizon I was help out by AJ he was very knowledgeable about the products and the promotions going on..

I had been having issues with my phone being stuck on startup. Ana took a look at it and resolved it within minutes. Ever since it’s been doing good but I’m definitely coming back if I need to!

Adoile thanks for helping With the new phone and finding a perfect case. Great customer service gets you a long wayyy. Very appreciated! We come to this location just to deal with Adoile!!!

The store is well managed and is staffed by knowledgeable and pleasant employees. We have used their services for a couple of years and have always been well taken care of. Steve and Carol

Coming to this location was the best decision. AJ answered all the questions I had about changing my phone service provider and getting the new iPhone 11. I will definitely be back

Ana was very knowledgeable and knows her stuff. I enjoyed the time my wife and i spent with her. My wife is puerto rican too so they bond good! We get our phones here all the time

Ana sold me my hum, iPhone pro max and traded in my old iPhone 8. I love my new phone and even though I barley know how to use it, I can go in and she answers all my questions.

Adoile is an excellent employee and has fantastic customer service skills! I could stay here all day and chat with him. He is also extremely knowledgeable. Great experience.

Just want everybody to know that Anna our sales consultant is absolutely awesome very professional and right to the point and really helped us 100%. She is great thank you

Adoile was great with everything... My sons phone broke he got me in and out in 10 mins... Fastest service ever out of all the years I have been with Verizon... Thank you

Dylan has been exceptionally helpful. I now have new phone at better rates. He was very friendly, helpful and competant. I will definitely return for any future needs.

Adoile was very informative & helpful his great customer service along with his personality made me excited about getting a new network carrier. Thank you very much

Wow! Ana and team are amazing. Smooth, friendly and professional customer service. Thank for everything, it was a pleasure doing business with Ana and this store.

My time here was great. Employee AJ helped us very much, on making sure we were understanding everything and was extremely patient with my family 10/10 …

Adoile did a magnificent job helping me with my Black Friday purchase . He definitely catered to all my needs and will be returning to him for future services .

Andrea was very helpful during my process of getting my new phone. Also the owner there was helpful and recommend anyone to go there for your phone needs. :)

Jacory was very helpful. Set up everything. Apple Watch synced up to my new phone. I’m sure I would have been very frustrated trying to do it myself at home.

Just to let everybody know, Dylan Eckenrode is worth his weigh in gold, He got my phone working. Where no one else could, I recommend him highly …

Yo AJ did the thing. I got my iPhone 11 Pro Max with no problem. He explained my bill and some of the features on the phone since I was coming from Android

I was not an easy customer but Cory went above and beyond my Verizon experience! He was so helpful, kind thorough and patient IVERIZON! …

Anna was very patient, knowledgeable, helpful and friendly. She answered all of our questions and made sure we got the best deal available. Thanks Anna!

i had such a beautiful experience with Verizon the associate AJ was very helpful with assisting me , i was able to walk out with an IPad Pro for my mom.

Adoile provided me and my family with excellent service today. Got pre-paid VISA cards with our new services!!! I am telling everyone about this store!

Craig And Adoile were great. They made the process of upgrading my phone very easy, and explained everything without going over my head. Thanks guys.

Always a great help when in need! Specially since I’m always in there bothering them! Ana always has a great attitude and gets you in and out quick!

Robert was extremely helpful. Edit: Robert also might have used my account to write this review. But it’s cool because Robert was extremely helpful.

Adoile is the best thing to happen to this store! His excellent customer service, smiling face, and knowledge of products & services is outstanding!

AJ Turner, sales consultant was a huge help. Really felt he wanted me to have what I really needed, not pushing a sale. Great place and sales man.

I came in to upgrade my plan and hopefully be able to get a new phone. Your rep, Ana quickly helped me through the process and got me set up.

This location is great! Always has good deals. In & out quickly, AJ took care of us. He’s the best! Recommend this location to all …

Adoile was great he patiently waited with me and even helped me change my online password with ATT a totally different provider. Great job

I have the iPhone X and Ana helped me when my screen shut off on me. She was able to get the phone back on and all my stuff was recovered.

Went to Verizon today and finally , thanks to Dillon, got an issue resolved I've been dealing with for a month. Great customer service !!!

Great customer service, quick and easy experience. Definitely a good store to visit if Verizon is your carrier. Mainly in part to Dylan!

Adoile provided excellent customer service and treated me like a queen! I would highly recommend you buy your next Verizon phone by him.

Their hard working staff did their very best to help get the phone I wanted. They were very knowledgeable and patient with my decisions.