This is the ABSOLUTE worst store experience I've ever had. I bought a pair of DC shoes for my husband. Right away before he wore them they hurt his foot. So i put them back in the box. He didn't wear them at all out of the house. I took the shoes back original box receipt and in the same condition I purchased them in. I was treated like garbage by Christina Perez. The supervisor in charge of deciding if my return was going to be processed. I would of taken store credit we are loyal customers. I have a rewards card I use frequently plus WSS was where we purchased our wedding shoes my husband and myself. I am disgusted Christina Perez should be fired for her disrespectful actions. Her rude condescending tone and for yanking a shoe from my hand and calling me a liar. I wish I could post a photo of the condition of the shoes 6 customers and an employee all agreed they look like they were just purchased. I want my money back and I will never step foot in that WSS location as long as that employee still works there. This place should take care in how they treat good paying customers. We were that to them.

Today I walked into this store around 5pm and there was a so called employee just standing there on his phone. I usually get greeted when walking in by other employees standing there or police officer that is usually there, instead this employee looked at me with an odd face like he hated his job. I went in looking for a soccer jersey and asked him if they had any instead of talking he just nodded his head. Terrible customer service. Then when I was leaving I guess he was leaning on the exit door. I proceeded to open it and I don’t know what happened. He then opened the door and yelled out something to me. I went back and asked him what he said. He said that I saw him leaning on the door or something. I have no idea why would he be leaning on a door that customers walk in or out the store. Then he said I was no longer welcomed in the store. What a joke. I will be calling or heading back this week to talk to a manager. I been shopping here for a year now for myself and kids and never had issues. Thank you.

They have a pretty decent selection for every price range for kids & adults. I buy my sons back to school shoes every year here since they opened. The line to pay can get a little long & there seems to be a shortage of available employees when you need help but other than that I'm happy with them :) See photos for the price ranges. Update: There were far more employees walking around asking if you needed assistance with anything! The line was not bad at all, which was perfect I was in & out in no time! Store is always clean & organized pretty well considering many people are in daily moving things around :) Update 10/12/19 I was there today looking for shoes for my boy & was very disappointed. Their prices went up even on the most basic shoes. You can buy Converse & Vans next door at Ross for cheaper prices! I was shocked at how it's all changed. Will not be returning. Even their clearance section was ridiculous

Absolutely horrendous store, employees, and management. I went in there Friday morning, 1/14 looking for some new sick Air Jordan 1 Lows for my son who has been begging me for them forever. The manager who spoke to told me they did not receive them, they only have some Jordan 1 Mids in holiday colors. When I check back by calling the next day they told me no we still do not have those shoes, we didn’t get shipment today. Then later on I find out from my bestie they did have them indeed on Saturday, even though when I called they told me no. I am very disappointed with how unprofessional this store and employees/management released this shoe, all I wanted to do was get a pair to make my little baby so happy. Thanks for nothing WSS

Never buy from this location again my son bought me a pair of shoes ...i wore for couple of hours they were a little too big so i decided to take them back for exchange in orginal box with receipt .the guy manager would not even let me exchange them because it he said i wore em already and the shoe strings were laced up !!!!! Hello !!!! I did wear em in my house ! This manager acts like the money is coming out of his pocket..so good luck if you buy a pair of shoe here and you need to exchange em ..ur outta luck!!!! He couldve exchange em and put it on the sale table ! Talking about he cant sell it if he exchanged em! Smh!!!! You need to chiill out manager its gettn to your head!

Worst customer service, they expect you to match the numbers on the shoe and price tag to make sure you know the right price. We found some shoes that were 59.99 and they wanted to get mad at us because about 25 pairs of shoes were in the wrong spot with the price tag that said 59.99. They told us we should read the tag to make sure the numbers match and wanted to get a attitude with us and not honor the price. Sayin it's our Fault they wouldn't call the managers for us. This shoes store is ridiculous and corporate will be called and I'll NEVER SPEND MY MONEY HERE!! Don't waste your time or money with this store.

Adrian the person who helped me was rude and very lazy seemed to not want to go get the proper size shoes I requested from the back. Just a lack of effort didn't greet me or the customer that walked in behind me with a smile to make us feel welcome. He sighed loudly and shrugged his shoulders as he had to go get the cardboard shoe horn for my pair of tennis shoe which by the way I paid $200.00 for I'm disgusted with this poor customer service, with no customer the store is not needed. That store needs new employees. Sincerely, I'll be shopping else where.

I've been here a few times now and I'm glad they decided to build in this location because it is very convenient for me. They have a pretty good selection of shoes and the prices are very competitive especially if you're a fan of VANS or Chuck's. I took my daughter in today and she tried on several pairs of Nike's before making her selection. We were never harassed in any way. We were greeted coming in and going out, with a friendly smile and left to do our shopping. They will get much more of my business.

They have some good shoes but horrible attitudes. We bought 6 pairs of shoes..2 for me, 2 for my husband and 2 for my granddaughter..total was about $350 and they still were rude. Not a "thanks for coming " or anything and the manager needs to take customer service classes. He has no idea how to make sure you are happy, he walked around with a smug look ok his face and treated us like we were below him. Really rude to my husband. The prices Re good but I may not go back cause of the disrespect.

I’ve been a loyal customer for years. I always come to buy shoes here for the whole family. This was the first pair of Air Max that popped and they would NOT exchange them or give store credit because it was past 30 days. I had my receipt. I bought these online during quarantine and finally felt safe enough to come into the store. They didn’t even last 3 weeks. So I’m basically out of $150!! Wow I will NOT ever buy here since they can’t back up their products.

If I could give 0 stars I would. I called early in the morning for specific shoes and they told me they had them in stock. I show up and make line for 20-30 minutes only so they can tell me they never got them in stock?! So why would they tell me that they did have them over the phone so that I can show up and they tell me they never got them in. Please hire people that know what they are doing and know about shoes.

I went to one store and was told that that store's women's shoes only went up to size 10 but I could try men's size 8. Was told they carried 11 at another location. Next day I went by bus to the other store which was completly out of my way. Guess what. No 11's. Manager told me that the brand I wanted wasn't made above a 10. Looking down at my feet I said " Really? How do you explain these?" Will never go back.

Ok i bought some air force ones here one time and will never do it again reason why is cause they were ultra forces not the hard bottom forces.but then i also bought some ankle socks and some pro club t shirts from here i think they have some real good super fancy selections here if your a teenager or under 21 years of age im just saying this cause the styles that's there don't appeal to me and my style

Great selection of shoes and clothes really great prices. The clearance is the best I have ever seen. The employees are really nice and professional and helpful. I travel kind of far to go to this location. My Clearance shoes with birthday coupon below. I couldn't believe how cheap I got these armour sneakers they are usually out of stock everywhere but here

Great place to buy shoes. So many to choose from. I was helped by a wonderful associate, Deanne. It looked as though she wears many hats in the store. Customer Service, cashier, stocker and supervised a number of employees and very very knowledgeable!! Every store should have such hard working employees. This kind of employee makes a store a success.

Just spent 500$ here and the bald manager tried getting tough with me great shoes though always have my size but definitely need new manager he lacks knowledge of the store and doesnt like to listen he automatically thinks he's right and tried arguing with me with a full store of customers even though I reminded he wasn't acting professional

They are horrible!! I bought a pair of shoes wore them for ten minute. They didn't fit and went to return them with no dirt on them still looked new and smelled new. She said they are too worn really how is that there aren't even that used for ten minutes around my house no dirt on them at all really!! They are the worst place to go and bs.

The manager that is in this location at 10:00 am is such an arrogant and mean person. He didn't even want to look at the shoes that we just bought a few days ago. They are new they didn't fit to the kid that's all. Here are some pictures of the new shoes and he was just not trying to help at all. Very bad attitude and disrespectful.

While WSS has a huge variety of shoes for the whole family, they're not inexpensive to buy from. To be honest, with the internet and the factory outlet stores we have now it's cheaper to buy from them. I personally only shop there about once a year if that because of their prices. You decide what works best for you.

Staff wasn't friendly or helpful. I called before going and asked about a bonus cash card I had been given and was told the wrong information. Because when I drove to the store to use it they didn't take it. Even though I was abiding by the restrictions of the card and what I was told over the phone.

Never will i ever recommend spending your money here! They think everyone is a thief and do not let you bring in your purse!? Not only that but they check the shoes you're wearing i mean really!? I do not want a random man looking through my purss! You should not waist your time or money here

Love this store I shop here a lot in person but this time I shopped here using there website for the first time an still got excellent service no mess ups or screw ups my family members shop here too my nieces go crazy for the shoes and clothes and my kids are just shoe crazy

I got asked for my ID today for a purchase of $43.00 to pay with my credit card. First time ever never been asked to show my ID before not sure what is going on with the employee today seemed like he was taking his job way to serious! Will be taking my business elsewhere.

I LOVE THIS STORE !!!!! GREAT CUSTOMER SERVICE THE EMPLOYEES ARE ALWAYS GREETING ASKING IF WE NEED HELP PRICES ARE AMAZING ALWAYS GOOD DEALS ON SHOES.. I SHOP MY 4 KIDS AND ALWAYS HAVE GREAT SELECTION I WILL DEFINITELY ALWAYS BE THERE …

I enjoyed this store alot and I have already this year purchased 5 different pair of shoes and love sporting all of them each on separated days to match all my gear and wardrobe look of that day to look so fly n fresh with whatever swag I got going on that day

Do get me wrong I enjoy shopping here but if your going maybe call ahead to make sure they even have the selection of shoes your looking into. Especially with cab & gas prices these days no one wants to make any wasted stops. Great prices otherwise.

Yesterday I purchase some basketball shorts that were $50.00 and were mark down to 34.99! They charge me full price , so I went in this morning so it can be fix. The lady helping me was Maritza! She assumed that someone intentionally put

Find the hard to find old school shoes, staff is knowledgeable. WSS always has my size 9.5 even though it's a common shoe size. Aisles are wide so you can try on shoes and not feel uncomfortable with other customers or blocking the aisle.

Over crowded in this terrible situation world wide. The customer service has dipped , we do use online shopping ,but you can't get everything , sometimes you have to walk in and shop. I stopped coming to this location .

They wouldn't exchange my baby's shoes, no refunds or exchanges on RETROS. She didn't even wear them just tried them on and she wasn't walking at the time. Also their prices are to high for outdated old styles...

If I could give ZERO stars for the extreme customer service in returning shoes that did not fit my husband I would certainly have done so. Be sure and never have the necessity to exchange anything here.

We were given some shoes as a gift so we did not get a gift receipt. When we arrived to exchange them we were skeptical. Luckily they allowed exchanges without a receipt. The taff was very friendly.

Great store! Clean and easy to find what you need. Great prices and great products. Friendly staff too. Highly recommend you stopping in and checking out what this store has to offer.

Have some great shoes for great prices! Although u may find a scuffed pair every now and then but it's still my go to store. I've bought plenty of new pairs of nike or adidas for 40$

Very good even during a busy time of day place was pack and still had room and enough sizes of shoes and checkout was fast almost no line the way it moved and time I checked out

WSS is a nice store and they have great prices for expensive shoes. The reward system is helpful when you get $20 off shoes. They send coupons and always help save money.

I myself am a shoe lover, but when it comes to choosing one pair I like going to WSS they have many different styles of shoes and always ready to help you with anything!

Good prices , All brand names (Nike , Fila , Converse , etc.) and for being 3 days before Christmas , alot of employees working which made check-out very smooth.

Great prices great service I buy my Vans to my work boots here. One stop shop for my footwear. Big selection of everything! Clothes boots shoes and a lot more.

I like the store a lot. What a family of four I usually can find some pretty good deals on shoes at this location. It has become my go-to spot for school shoes

I LOVE this shoe store!!! I go at least once a month. Weather it be for my kids,gifts,Christmas etc! The staff is always so helpful and friendly! Thanks again

My daughter has been begging me for heelys and I couldnt find them anywhere else and I found them here! My daughter was so happy she wears them everyday

Shopping at, and working for, WSS was great, I enjoyed the communication that there was/is between customers and associates, and vice versa, was nice

Very large selection from baby to adults. Good prices, name brands (if that's what you want) and sizing. They have large sizes, men's up to 13-14

The staff was very friendly and knowledgeable.. mall quality merchandise with out all the run around of the mall.. don’t go to champs go to wss

Great store came in handy y'all verry helpful gonna start getting my retros here shout out to Alex and William thank u guys. #flugame12s

Prices are comparable here in comparison to other athletic stores. Nice variery, clean store and easy to find things. Staff is friendly

Whoever this man work in morning shift very arrogante and didn't even help me... Very moody person never come back here..

The selection is mediocre at best. No one on the floor to help. Drive the extra 15 mins to the outlet. You will do better

Love this store, awesome prices. Nice shoes must try this store it's about the same pricing as Ross or DD's discount

Had what I needed I called in advanced they hold them for me when I got there very courteous staff and very helpful

It doesn't have a variety of shoes which I had hoped for but went somewhere else and they had the shoes i wanted

Amazing. Just sucks ibdidnt knownmy shoe bucks expired.. Bummer.. Doesn't change the fact you guys are great.

Website said that the items are available at the store, went to the store, no items were available . …

Brian was so helpful and caring, he is a grade A employee. I will be coming back because of him. …

Lol.... I found what I was looking for by accident... after asking 2wice for it. Great prices though

Great experience picking up a online order. Adrian M. went above and beyond with customer service.

Adrian was super helpful and found a perfect pair of shoes for me instead of completing a return!

Ive been in this store twice while they were getting robbed. Its dangerous and I do not recommend

Cashiers are nice but no-one offers to help you find the shoe nor sizes you are looking for.

Shoes ripped a week in and they wouldn't take them back never buying again from.here. …

James helped me out was very Profesional and has excellent customer service skills thanks!

Very good staff worked with me today some good recommendations and some great service

Great place to shop name brand shoes at a low price. I'm going back there soon …

Clearance shelves are a hit... I find something for all four of my babies every time

Good as it gets. Had plenty of help. Got what went for. Can't ask for more ....

Terrible customer service. Buy straight from the brand not this middleman.

This name store doesn't do compare prices from other competitive stores

Thanks to Mike from marketing Great service here would always come back

It took me 5 minutes to find and purchase what I was looking for 10/10.

Fire Christina Perez please , awful and location will close if not

A1 Customer service... Highly recommended!!!!!! Great job guys

Very badd service don't have the right size shoes when I went

Prices are good! They always have a good selection of shoes!

Went to get my nephew a LA hat and they had it pretty cheap.

We always find exactly what we went for and at good prices.

They have great prices and shoes are simply amazing …

Would have gave 5 but they need more selections for women.

Best place to get shoes!!! And the prices are ridiculous!

Good people to help you out a lot if you have a problem

They have a lot of good stuff but most of it is online

They really attend you, & have everything on stock!

Great prices and selection. Not a fan of location.

Loved all the converse specially if there's a sale

Always have some really nice shoes and affordable

Love this store but this location just isnt it.

They have good shoes but not a wild selection

I usually buy my kids shoes there every year'

There's a huge selection & affordable prices.

Shoes are very unique an always new an fresh

That's the stop for back to school shopping

It was. Really good shopping experience .

You get what you pay very feasible price

Always find a good deal on some shoes!!

We always find our favorite brands here

Have every kind of shoes you would like

Good place to get shoes at a low price

Big selection and reasonable prices!

Nice selections for my Little ones.

They got a lot of good stuff there