Day 1: I went to pick up my prescription at 10:15 pm per when the script status message said it would be ready. I get there and there seemed to be an issue with outdated insurance info so I provided the pharmacist with my insurance card. He was very helpful and empathetic and advised that he was having trouble connecting to my insurance provider but would call me in the morning. Day 2: Well the next day I called to check the status since I had not gotten a call from the pharmacy. Status was that it was fully covered by my insurance and that there was ZREO co-pay, so I went to pick it up. There was this snooty pharm tech saying that she couldn’t release my medication because it rung up for $0.00. I advised her that it was because it was fully covered by my insurance and there was no co-pay. She then said no that’s not right and I can’t give it to you. She put the actual pharmacist on the speaker box (I was at the drive through) the pharmacist -this was not the nice man who was being helpful the night before- this woman stated that she was not going to release my medication because it was ringing up $0.00 and my insurance provider was closed for the holiday. I then asked if I could have my script so that I can take it to another pharmacy. She said no that I would have to call another pharmacy and have them request a transfer. So I call HEB they collect my info and assure me they are going to initiate the transfer request and would give me a call later on when it was ready for pick up. Day 3, I call HEB because my intense migraine that I had from Day 1 had not surpassed. Anyway they had no script on file for me....annoyed, I explained what happened and my reason for the transfer, the pharmacist looks at her screen and mentions oh yes we requested the transfer, but Walgreens has not faxed it over and we have not heard back from them. So here I am with no medication and a splitting headache that will not go away, all because this Walgreens pharmacy refused to let me have my medication that my insurance covered (my expensive insurance, the reason I pay so much every pay day to get low cost meds). How petty to not give a prescription because nothing was being paid to them directly. Horrible experience, I will never use that pharmacy again.

The overnight pharmacist was extremely rude to me for no apparent reason. I will be reporting him, he is a white male with a bald head, I walked up to the register, and it took him 5 minutes to acknowledge me, I was the only person in line, and when he fi ally approached me and I asked him if I could please refill my Diabetic supplies and my insulin he said "I can, but I refuse to sell you your diabetic supplies." I was very confused and thought he might be joking with me, so I laughed and asked again and he repeated that he refused to fill my diabetic supplies and I have no idea why or what his problem with me was. I've been to this store multiple times, and the female pharmacist is very sweet to me, bit this male white bald pharmacist was extremely disrespectful and refused to help me. All I can think is that he thought I was a drug user, he wouldn't even let me show him my Rx ID from express scripts. I will be reporting this man asap. I can't believe he treated me this way without any reason. I will be taking my Rx to a different pharmacy.

This place is ridiculous. It may be the slowest in all of SA but it is the closes to me to get my parents medication. I bought the medication and grabbed a Heineken 0.0 6 pack for my father. I waited and waited in line and when finally my turn the sales rep asked me for my ID. This is Non-alcoholic beer but I did not raise a fuss and went for my ID. The sales rep then went to say she could not sell me the Non-alcoholic beer as her system said it was not in correct time frame for alcohol to be sold. I did explain to the sales rep that not only is it Non-alcoholic but the Texas state law has changed since 9/1 and beer can be sold earlier than noon as it was 11:20 on a Sunday. The sales rep said that her system won't allow her so she could not do anything. Asked the rep if the manager could enter in the product price to be sold as ALL sales stores can enter in a dummy sky for the product to be sold. The rep said no. I asked for the manager and she said no. What kind of customer friendly location is this

This is the closest pharmacy to my house but every time I've been there it's been a horrible experience. The staff is great! They manage to stay positive and polite despite the constant rush. I don't know how they do it, but it's amazing! That said, it's ALWAYS crowded. 6am. Noon. 8pm. 2am.... always. And when they text me to let me know my prescription is ready, it never is. Which requires waiting at least 30 minutes in line to find out. And even when it IS ready, there's always some kind of problem. Either they said it would be a 3 month supply but it's only 2 weeks, or they said it would be $200 but are charging me $3000 (yes, that happened and I went 2 weeks without medication before it was resolved) And if you have a debit card with HSA bank, don't go here! They don't give you an option to use your card as a debit card so you get fined by the bank. That's what tipped me over the edge today after spending 40 minutes there. The people are wonderful, but they still lost my business.

So my son's prescription was sent here from Texas Med Clinic and they said they were out of the medication that was prescribed and wouldn't be able to fill the prescription for 2 days. On top of that they said that the prescription was gonna be $410 after insurance. I called Texas Med Clinic and was told the doctor was going to call the pharmacy directly to see if there any other medication she could prescribe. I asked the pharmacist if this was a generic brand and he said there was no generic brand for this type of medication. The doctor called me back and told me to go somewhere else cause the pharmacist would not give me the generic after talking to him. So yes there was a generic and Walgreens wouldn't fill it. The doctor said they are known to do this. The only reason I chose this Walgreens is because it was late at night and was the closest to my house. I have a sick child at home and these are your practices! Pathetic!

Cashier was pleasant when I walked in. Experience was quickly soared by pharmacy staff. They were very rude to Spanish speaking customer in front of me ... seriously it's San Antonio, front line staff needs to be able to speak Spanish especially in this part of town. Then i waited a good 10 minute before i got any sort of acknowledgment from staff. I know what being busy is like but a little common courtesy goes a long way. Maybe a "we'll be right with you" or " if you'll give us just a few minutes, we'll be happy to help you. " Then when i gave them the slips of the meds i wanted which are kept behind the counter cause of government regulations, it was apparent i was inconveniencing them. Again i know what busy is, but I'm not the government there is no need to be upset with me.

I have had too many bad experiences at the pharmacy at this location and tonight was no different. There is one car in line, I get in the other lane and push the call button. It rings and rings and then hangs up. I push the call button again, it rings and rings, then this asian man I can not see tells me there is one person ahead of me and one person in line, so I need to wait my turn. He then tells me to stop pushing the call button. As I was telling him I couldn't see anyone inside and since no one answered the first time I pushed the call button, I pushed it again. Before I could finish talking to the man with no customer service skills, he hung up on me! Are you serious!?! No customer service skills and rude to boot! I am sick amd tired of this Walgreens pharmacy!

Showed up to pick up my husbands pain medication & antibiotic that was covered under workers comp. They refused to fill even after we gave them all the workers comp information. The pharmacy tech asked me for all the employers info I even gave him the direct line to hr who deals with workers comp he refused to call. He said it could be a couple of days before the medication will be covered. My husband was injured in the job and his finger was broken he doesn’t have days he needs his meds now. They lack an initiative. People no longer want to work and they have no sense of responsibility. Even after everything is given to you in your hand your still refuse to do your part. I would not recommend Walgreens Period

The Walgreens pharmacy’s have ALL gone downhill!!!! Move close to this location thinking it would be better but no. They are INCREDIBLY disorganized! Took them 20 minutes to locate one of my medications and it was found by another employee looking in the same basket she already looked 3 TIMES in and said she couldn’t find it! My neighbor just happened to be there and she too had been waiting for a while and was still there after I left. TIME TO SWITCH PHARMACIES!!!!! It’s also very dirty!!!! The picture is by the pharmacy but there’s trash all over the place.

So disappointed!! Dr sent in my prescription to this location since it was late and my go to Walgreens was closed . The person I spoke to told me my meds weren’t sent in there were no voicemail or electronic prescription sent in . Called dr and the lady called they told her meds had been ready since last night !! Wthhhhh I’m in tons of fing pain !!!! Worst worst place . If you have stuff send go in person to check !!!!! Or take a physical paper . This is some BS people get stuff sent there for a reason ! This location needs to get on the ball !!!!

I tried to buy $600 worth of eBay cards and was denied by manager and cashier. After telling them I had just bought the same amount from a Walgreens less than 2 miles away without issue, I was told the limit is $500, and that it isn't possible to buy more. The machine won't let me, I was told. I have the receipt! Now, thanks to discrepancies within Walgreens policies I have to waste gas and drive around looking for eBay cards to pay an online purchase. Thank you, Walgreens. You get 1 ONLY BECAUSE ITS NOT POSSIBLE TO GIVE YOU LESS.

If the staff knows that the ATM machine is down please put a sign or at least tell the customers. I had to ask when the machine would not give me my card back. That's when the employee stated oh it's not working. I'm like can you put a sign, you would think common courtesy would be used especially since I wasn't the only trying you use the machine. Before it is asked no there was not a line while I waited in line to use the machine.

This used to be a fantastic store and was one of my go tos growing up. But man this place is a dump now. Bums outside, slow customer service both in person and over the phone. Left me on hold for 20 minutes only to hang up on me. Tried calling then back but gave up after another 20 minutes of the automated message telling me that there was 2 callers ahead of me. We need more 24 hour pharmacies, this place has fallen apart.

coming here at night is the worst experience you can never ask for. they treat certain people like trash. they act like you have no right to be there in the first place and start to single you out the moment they think you're there to rob the place or steal items. these people deserve to get robbed at some point because they had it coming. I haven't been here in a long time and I'm sure I'm not missing anything.

Idk what happened but this store has gone down hill. I use to come by after work at night since I get off at 2am. The new cashier some white lady is not all there in the head an seems a bit off. The over night security is there talking to the bums outside inside of telling them to leave the property an tonight there was about 5 of them surrounding the front door area.

They don't answer calls.....they just keep you going back and forth. They finally come to the phone to ask you to hold and then place you on another hold even if you say no. Horrible customer service and honestly I don't think they care because no matter what you need them and they don't need us the customer because there's another customer right behind you.

They usually have prescriptions ready quickly and they make sure to take care of the whoever is at the front of the line throughly. Unfortunately, doing th eww last usually means the line both inside and at the drive thru can take over an hour if there's more than 1 person in front of you.

I have been in hold fo more than an hour to speak to someone on pharmacy. Im at work im trying tp resolve issue of the insurance and contact the pharmacy at walgreens . and my daughter needs her antibiotics shes a 3 year old with a painfull uti. Jeeeeeezeeee.... How upsetting. !!!!!!!

if you have a prescription, AVOID THIS PLACE. there's another Walgreens much closer and they're much faster. my DR accidentally sent my prescription to this one, and the wait inside is about 8 mins. could be more depending on how many people are helping. usually one is helping.....

The pharmacist May 4th on duty was totally rude and i felt he was being racist because he heard me talking to my cousin in Spanish...he was being judgemental based on my cousins appearance... I couldn't believe he straight up told me he wasn't going to service me...unbelievable...

The customer service sucks this older white lady came from outside from smoking to get to register where I was waiting forever was very rude I couldn’t even understand what she was talking about I complained to another worker who said her name was Norma I’ll be calling HR!

Went there to get some bandages for my thumb sprain...been miserable all week with pain. Find bandages..ok...go to check out...manager tells me of a hand / thumb brace!! Prayers have been answered. Thank u Jorge M. the manager...or just a savy dressed employee. Godbless.

They do not answer the phone. I've been calling since yesterday 8 pm and it's now 6am the next day and still no answer. Even the store manager said a lot of people complain about them not answer. If you need your meds right away, I recommend you find another store.

My doctor sent in a prescription for a medication refill that was too early. Normally the prescription is filed away and available for me to request my next refill. This time it was canceled. The two pharmacists on duty at this location

Just want to say thank you to the pharmacy tech by the name of Jae. She was very sweet and compassionate. She helped me get my prescriptions fast as she saw that I was in so much pain. Thank you from the bottom of my heart. God bless.

Incredibly rude and obnoxious night crew. Manager 'Renee' is snappy and leaves each customer with the feeling that they are an inconvenience. ABSOLUTELY WORST WALGREENS EVER! I'd rather drive an hour than frequent this location.

Waited 45 minutes for a prescription Pharmacist said it will be ready in 30 right when I pulled out I got a call from the automated voicemail thing that said it was ready then had to wait in a 40 minute line again

HORRIBLE LIVE CHAT ASSISTANCE. VERY RUDE AND UNPROFESSIONAL. Called to get the name of the representative and they said they would call back 2-3 days with an update. If I could give Walgreens 0 stars I would.

I called the store to make sure if it was open and ask a question, but the lady hung up on me before I even finished my question. Seriously? Lack of empathy much? Theres no reason to treat people like trash.

This Walgreens needs to replace the pharmacy management. The service is terrible and the wait time is always horrendous. Most times there is just 1 or 2 people working the pharmacy. Do not use this pharmacy.

The drive thru pharmacy is stinky and dirty. It smells like pee I just don't believe all the money they make they can't afford to paint the drive thru or pressure wash the area ones in a while

No matter what time of day you come it always takes forever in the pharmacy there's always a lot of staff in the back but never anyone at registers takes like 25mins just to get you medicines

Manager Adela has very bad customer service.Very rude has attitude for no reason,unless reason being is she dont like couponers at her location.I will continue to coupon thier with a smile.

Scheduled a vaccine appt online. They were short staffed and busy. Waited an hr and never got seen so left and scheduled with Walmart. Don’t schedule nothing for this location

I hardly ever come here to shop, the products sold here are over priced. The customer service is good and the location is great. I'm always in and out in a jiffy.

Pharmacy Drive Thru is HORRIBLE. They really need to Speed it up. An hr wait is ridiculous. That's just to drop off! And no the inside ain't any better.

I waited on hold for over an hour trying to get my prescription refilled. Their automation told me I was next for over an hour. I'm not a fan.

i love this pharmacy even though its in a bad side of town its great at filling and getting you out fast great costumer service A+ in my book

Showed up an hour early for my appointment and wasn’t seen until 45 minutes past my appointment time. Pharmacy wasn’t even that busy.

Never answer the phone I want to know if you have my soon medicine is ready and I try to call an call for 3 hours and never answer

A younger drive through lady was extremely rude, rushed us off. We did not get the medication for my son which they had there!!

Pharmacy is the worst! They don't answer the phone, long waits and disorganized! Worst pharmacy I've been to. Avoid if able!

Well, I got here, but didn't go into store because of a wierd mad at the door talking to himself. Scarring everybody away.

What’s the point of paying for your prescriptions through the express pay if they still help everyone else before you?

I love coming here or in a Blue Moon but they have every I need there and not far from home either …

Really nice cashier.not the same on the pharmacy they take forever...but overall ok.not the best but ok...

This location is like all the others nothing new nothing different. It's what you expect, it's Walgreens.

The store manager jorge is very rude.... Will not be returning and will tranfer my rx to nother pharmacy

Today I went in to get a bottle of water and got cash back and was short changed thank you for the theft

Slowest service I have ever experienced.. do not plan a in and out trip.. you will be here a long time

When checking out most of the time there's a line .. cash register personal just can't keep up lol

Wow been here over an hour for prescription they should hire more pharmacists or something wow

To dam slow I know there busy but man they need help or something especially at the pharmacy.

I was on phone waiting for 35 mins just ask a question. I think that's bad nver call again

Rude people at the pharmacy are no help at all.They need to get rid of people like that

Date 8/12/23 time 12:44 pm Photo center lady she is ugly and unprofessional and lazy

I went threw the drive thru and no problems and i really appreciate the 24 hours

Manger would not honor sale price for m&ms, and then tore off sale sticker. Wow

Son muy amables los trabajadores aún que no todos por eso le doy tres estrellas

Pharmacy really slow. Waited almost an hour, with only 2 people in front of me.

One caller ahead of me for forty min…..seems like it’s done on purpose

I get told my prescriptions are ready and then they take forrrrrever!

They have alot of different merchandise, and they open 24 hours.

Very slow waited about 40 mins just to get my prescription

Argumentive manager as a customer nothing got resolved!!

Worst customer service ever. Waiting in line forever.

I love shoppin here & gettin my medicines here

Slow slow and more slow terrible

patient and courteous cashier.

Won’t answer phone calls

Very slow at pharmacy.

they do a good job

I work here now.

Friendly staff