I WILL NOT USE THIS WALGREENS LOCATION!!! I needed to pick up a prescription for my 90 year mom who had surgery. You are NOT allowed to go into the store to get the prescription only drive thru pick ups. My mom & sister went through the line in the day and were told to come back 3 hours for pick up not to take mom back out, who could not be left alone, I went to pickup the meds. I got in the line at 535pm, the pharmacy closes at 7pm. I wasted my gas, had to deal with fumes from the running car in front of me and after patiently waiting it was 702p when the person in front of me got her prescription. Before that person could drive away they put up the closed sign and walk away!! There were at least 7 cars behind me and they had all been there 30+ minutes. I could have appreciated it more if the pharmacist would have taken the time to tell those that waited sorry they were not able to help and make sure no one was waiting on meds that was life threatening. I was willing to have the prescription transferred to a store that the pharmacy closed at 10pm. I went in the store and explained my situation to the manager and he said I'm sorry corporate knows but there's nothing we can do. At a minimum, I believe they should have had someone monitor the line starting at 6pm not allow others to get in line but serves those there at an early time! It's not like I drive up 15 minutes before closing! As a retired military dependent with Tricare benefits and Walgreens is where they send our prescriptions and as a 20 year employee of a well known hospital, I will continually share this HORRIBLE EXPERIENCE and the LACK of concern and sensitivity to serve the community this store is located in. I hope others will follow my lead and use another option if possible and let the Linwood/Prospect location know they can't mistreat their customers!!!!!!

DON'T WASTE YOUR TIME WITH THIS STORE! The staff in the pharmacy are the worst. The pharmacy manager wouldn't even take a minute to understand the overwhelming situation that he and his staff put me in. He was prejudice against me because of my disability and refused me service. I pray the corporate office will read this and take action so no other seniors like me have to suffer the mental and physical anguish at his hands. In the past, I tried to talk to the store manager, Dan, he has no sense of customer service. . Because of him, I had limited myself to only using the pharmacy at this location. Please see other reviews about Dan. Background: When I call to fill a prescription, I cannot count on them to actually fill it. This has happened to me multiple times. They waste the customer's time by not having it ready. Then I have to ask it to be filled again and guess what...last time I tried to pick up one in particular (for the 3rd time) they had a sign stating the pharmacy will be closed the rest of the day, again wasting their clients time. The fourth time I tried to get this particular prescription filled they told me they were out of stock now, I'll have to check back in a few days, like they don't understand how their inventory works. There's a particularly a hateful woman in the Linwood store that could not care less about a disabled, senior customer who really needs her medications. She doesn't care and the manager doesn't care that I've attempted four times to my prescription and that three times it was Walgreens fault. According to the manager I'm not allowed to get upset about this outrageous incompetence or demand better service. In fact, he made it clear that he doesn't intend on assisting me in any way.

I am a Shipt shopper(like Instacart). This was my first time coming to this location for an order. I picked up all the items and when I came to the register, the associate standing there took 2 minutes to greet me because she was busy talking to her coworker and finishing her story. She finally got to me and when I told her this was a Shipt order, she looked at me like I was crazy. I then said it was taxed exempt and she yelled, "Aw naw, we can't do this unless you have your paperwork and show ID!" Calmly, I said, "Okay ma'am, I've never had to shower paperwork before." So I stepped out of the line and called customer service. The rep helping me was very nice and told me to ask for a store manager. I did. The store manager, Dan, came to the register and refused to help me, even with customer service on the phone and walking him through what he needed to do. They stated, "Per Missouri law, I have to provide my tax exemption paperwork or a Tax ID." The customer service rep provided them with a tax ID, but because it was not the exact one in the computer, they still would not let me make the purchase. I had to cancel the order and ended up wasting an hour of my time in the store. Dan, the manager,, was very rude as well and I honestly have never experienced such poor customer service at a Walgreens before. I will NEVER step foot in that store again.

I had a prescription transferred over to this store being told it would be ready at 4pm yesterday. I arrive at the store to find that out was drive thru only (after walking in). Waited in a line for approx 40 min to be told that they were out of stock on the medicine. Like I couldn't receive the courtesy of a phone call to notify me of this??? Very incompetent and unprofessional in my opinion... Waited on the phone for approx an hour tonight to get my prescription transferred to another location and find out the pharmacy was closed the whole damn time!!! How can this be allowed to happen??? Again, inconsiderate and unprofessional!!! Never again!!! No more Walgreens for me!!!

I’ve been going to the pharmacy here for years. I do have to call ahead to have my prescription filled. Sometimes it’s not in stock. Otherwise, everything is great. They have to deal with quite a bit at this location. I’m grateful they’re still open. I saw something in the neighborhood flyer about wanting them to “make it nicer.” We simply can’t have nice things around here. If I were them, I’d only fill prescriptions and only offer pickup orders for things in the store. I haven’t been inside for many years. Due to the customers, not the staff or conditions of the store. I had been in there many times before deciding to stop going in.

Nicola was doing the best she could. There were only 2 people working someone didn't show. But unfortunately that makes it VERY difficult for the employees showing up to do their jobs! The manager should have people that are willing to come in in a pinch. No wonder people don't stay long. If I got talked to the way your cashiersget talked to I wouldn't want to work there either. I worked at Western Missouri Mental Health when it was open. Patients talked awful to you but its expected. But not in a pharmacy\retail store. I really hope the manager reads this. But probably not.

You will get profiled and judged the minute you walk in the store. The talk skinny white male employee with brown hair is very impatient and rude….for no other reason than him treating customers that way because of the store’s location and economic status. Why add to an already challenging situation? You work at a pharmacy where we come to for help. Not to be hurt! Have the decency to treat others like you would want to be treated. Or quit your current job and go work as a carpenter or something.

It was a stressful morning, trying to get my son’s medication going back and forth, waiting in the drive-through due miscommunication and misunderstanding about the medication itself, but I tell you my pharmacy tech Jaywanna no matter how long it took she handled everything professionally with patients. I can tell that she cares about her job and the people that she serve thank you so much for being you truly made my day and I did get my son’s. PS I love my Walgreen on my way to Prospect.

I called this place to see if they can print passport photos from a USB thumb drive. The man who answered the phone said that is illegal; that the photo must be taken there. Of course, it is not illegal. Beyond that, it is about the dumbest lie I have ever heard in my life. Unethical liar + Dumb. I wonder how many poor people [people with little money] this Walgreens is ripping off in this inner city area. I am going to send a formal complaint to Walgreens corporate.

Don’t bother coming here to fill prescriptions if you have important prescriptions. They will NEVER be ready on time and the staff is guaranteed to be rude every time! I think it’s time for some serious retraining! But if you tell them that, even if it’s nicely, they will probably laugh at you and still not get your prescription ready. They definitely like to play with people’s lives and they purposely don’t fill prescriptions after you call about it.

Just terrible! Ordered pictures and went in to get them at the time they were supposed to be done and they hadn't even started them, in fact, they only started them because of us showing up to pick them up brought it to their attention that there was an order. And the girl was snobby, I wanted to spit on her. She said, "come back in the morning" and when I asked what time she said "I don't know, I won't be here". Well, neither will we, ever again!.

Im very dissatisfied with the level of customer service I received from this store. There is a short aa manager with glasses that was quite rude toward me. I ordered photos online days ago and they did not have my order prepared. I was told the paper my photo's were to be printed on was out. Still today nothing and like i stated the manager was uncaring, cold and dismissive. This is my neighborhood pharmacy but after today NO More. Rude rude rude.

I wanted to S/O Mark and Joe at this Walgreens location. I was having such a bad day and just needed to easily access my medication. They both were extremely polite and went above and beyond to provide the excellent customer service I would come to find out I needed. Thank you Joe and Mark because of your kindness, care and concern my day is much better. Also S/I to Shane the cashier for giving me something to laugh about. God Bless you all !

Went to pick Rx, walked in, the pharmacy counter was closed, got in the drive thru line, waited 1 hour and 37 MINUTES!! I get to the window and one of the Rx is over the counter and it was too much to ask to have it added to my Rx order to pay together. I walked back in to the store and waited 19 minutes to get help since the meds were locked up and then I was told they were out of stock. AWFUL!!! So done with this store!

Made an appointment for the vaccine with this Walgreens just for them to tell me when I arrive that they don’t have it cause they ran out . So what’s the point of an appointment? So I literally had to drive another 15 minutes to another Walgreens on independence and hardest that told me I have to make another appointment for the next day . As if they don’t do walk ins .

I have never seen a pharmacy that always has things on back order or not in stock. When my doctor called in my order they re shelved it and I've been told I've picked up rx that I haven't picked up. I have tried to talk people into keeping their business in the black area but, now I understand why they choose to take it elsewhere.

Lady in drive thru pharmacy was a blessing to me today. I'm sick, idk if it's the cold or whatever, she was kind enough to grab me some thera flu medicine for me through drive thru. I didn't wanna risk spreading anything, if it weren't for her, I'd have no medicine. Thank you again …

This is the worst pharmacy I have ever encountered in 43 years of life on Earth. They are just randomly closed half the time. They have high worker turnover. They can't keep people. They never have prescriptions ready when they're called in. They outright lose prescriptions all the time.

This Is my favorite store, Bar-none. The Pharmacist, The Cashiers, the Managers are all very nice to me! I love shopping here because they are very hard working people. Thank you Walgreens for making me feel special! I am happy to shop at the Walgreens on 31st. Linwood! KCMO.

Wow. Have COVID. I needed more Mucinex. I called this store to see if I could pick it up through drive thru. Got hung up on after waiting for several minutes. Called back and waited some more. Was told by the tech that yes I could do that. Get there and drive thru is closed.

Plenty of parking. The staff was nice. The aisles were organized and clean. My only problem is that I'm old, so I have to use the bathroom a lot. They technically have a bathroom, but they said the plumbing for the building doesn't work, so nobody can use it.

Pharmacy system always seems to crash. Been trying to obtain prescription since Monday morning! Was told today at 6 prescription would be prepared and ready only to say come back in a hour system crashed! Need my pain meds like freaking Monday

Waited in the drive-thru window for well over 20 minutes. The tech at the window said one minute when I pulled up. Horrible time management. Horrible customer service. If you need something from the pharmacy go somewhere else!

Scheduled a COVID vaccination yesterday afternoon was give a 6:30 pm appointment arrived at 6:15 pm and was told by pharmacist Walgreens had ran out of vaccines that morning. What a waste of time...

They're pretty good. Only problem is the way they handle the phone line. They put you in hold a few times then hang up on you. It's happened several times so it can't be an accident.

FedEx desk not at all helpful, if the only service offered is to drop off packages why would I leave my house? Seemed like a bait and switch to get me into the Walgreens.

Shout out to Jessica in the pharmacy for her prompt and superb customer service, which is very hard to come by these days. Thanks, Jessica for going above and beyond :)

Their ATM always works and the young staff is civilized for the most part. Which is saying a lot when it comes to customer service in the inner city.. …

This store location is always a mess inside & out the staff is very unprofessional the service is terrible and never know what gana happen. …

I love this Walgreens, very nice and gracious employees.