Walton Bridge Medical Centre Waterworks Road (previously SmartClinics)

120 reviews

976 Waterworks Rd, The Gap QLD 4061, Australia

wbmc.com.au

+61733001900

About

Walton Bridge Medical Centre Waterworks Road (previously SmartClinics) is a Doctor located at 976 Waterworks Rd, The Gap QLD 4061, Australia. It has received 120 reviews with an average rating of 4.5 stars.

Photos

Hours

Monday8AM-8PM
Tuesday8AM-8PM
Wednesday8AM-6PM
Thursday8AM-12PM
Friday9AM-12PM
Saturday8AM-8PM
Sunday8AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of Walton Bridge Medical Centre Waterworks Road (previously SmartClinics): 976 Waterworks Rd, The Gap QLD 4061, Australia

  • Walton Bridge Medical Centre Waterworks Road (previously SmartClinics) has 4.5 stars from 120 reviews

  • Doctor

  • "If I could give 0 stars I would! This Practice is disorganised, lack empathy, care, is unprofessional and is a complete disaster! My mum passed away suddenly last month after being a patient for 45 years at this practice"

    "Very disappointed with this clinic"

    "Very good medical Centre"

    "My wife and I needed to have our ‘over75’ medical certificates completed and our usual doctor was not available within the necessary timeframe"

    "Receptionists are attrocious, taking forever to answer calls & attend to patients"

Reviews

  • Celia Price

If I could give 0 stars I would! This Practice is disorganised, lack empathy, care, is unprofessional and is a complete disaster! My mum passed away suddenly last month after being a patient for 45 years at this practice. She had seen a Dr at the practice 1 week beforehand. The doctors refused to sign a death certificate despite Police requests and pressure applied by them for the Practice to do so. They decided to put it onto the Coroner but also failed to lodge any paperwork. 4 days after mums death the Coroner had nothing from them and it took me 3 distraught phone calls to get a response from them which was "We have done everything we need to and the doctor had to wait 45 minutes to talk to the coroner to confirm this." (I had waited 25 minutes just to talk to receptionist the first phone call, 4 hours later I phoned them back to find out what they were doing and was reassured that someone would phone me back in an hour, yet I phoned them back again to try to get a response!!!) The Police referred to the Practice as 'obstinate' and of no help whatsoever, the Coroners department were dumfounded by Walton Bridge's unprofessional attitude and lack of care towards mum and her family and the long running and well known funeral home had NEVER come across anything like this before from a Doctors Surgery! My sister(also a patient there - but has since moved to a new Practice) and I were in complete shock and were extremely saddened after our mother's passing however what we had to go through because of Walton Bridge Medical Centre made the whole process of losing mum so much more distressing!

  • Brian BB

Very disappointed with this clinic. Have been going for years to see Dr Sondegeld, our family doctor. But I had moved away from the area and haven't been back for a few years. My kids still see Dr Sondegeld. I drove a long way today in school pickup traffic about 55 minutes driving. Yes I was 10 minutes late. Never been late ever before because I used to live local. I needed urgent advice about my heart condition and was really looking forward to consulting with my old family doctor. But no, they decided after only 10 minutes late that I was considered a no show and fine me $20 and cancelled My appointment. I had to leave and drive back 55+ minutes. Many times I have arrived early at this clinic and waited 10, 15, and sometimes 20 minutes for the doctor to be ready. Very disappointed with this clinics money grabbing attitude! I Will never go back here ever.

  • Lucille Hopkins

Very good medical Centre. If you can’t get an appointment with your normal GP, they will do their best to get you another Dr, to look after you! We highly recommend Walton Bridge Medical centre. The reception staff are very good as well, they are always very helpful, and have been to my husband and I for years. Dr Norris is our GP and my husband and I are very lucky to have had him look after us for years now. Over the years the visits have gone up, just like everything else has, but it does make me think twice about making an appointment as the Medicare rebate is not much really! Just wish my private cover would cover the visits. Highly recommend this practice we travel from a distance just to see our GP Thank you all John and Lucille

  • Albert Johnson

My wife and I needed to have our ‘over75’ medical certificates completed and our usual doctor was not available within the necessary timeframe. Hence, we were assigned to Dr Miranda Coleman’s list of appointments and we are really pleased this occurred. Miranda was very thorough in taking the steps required for this task. Added to this, Miranda treated us in a most pleasant manner. We are really glad we have had the opportunity to meet her. Her interpersonal skills are excellent. Ross MacDonald

  • Katy

Receptionists are attrocious, taking forever to answer calls & attend to patients. I have had many lost pieces of correspondence - referrals not sent, and correspondence from specialists not forwarded to my GP. I book online and take copies of all correspondence myself as assume it will probably be lost. Also they rarely bulk bill, despite being eligible. Doctor's medical skills seem good, and accepts guidance on paperwork that I need.

  • Veronica Stephenson

My family and I have attended WBMC for the last 10 years and have generally found the GPs to be excellent. Of course, there have been some not so great experiences but at the time of writing this post, I’m very happy with this centre. The reception staff are friendly, the nurses are lovely and we will continue our family’s care at WBMC. (One star off for the couple of un-helpful doctors we have seen across the years)

  • Margaret Young

Dr Siobhan Lingard is amazing. I couldn't get into our regular GP practice at a time that I needed to make a decision on whether to put my Mum with comorbidities into palliative care. I booked the only GP appointment I could get. Dr Siobhan took the time we needed and was kind, thoughtful and gave us super advice both medical and advance care considerations. I was very impressed with the depth of her knowledge.

  • Pearl “Quan777”

Needed to organise a phone consultation for my mother but, there were none available for today. However the receptionist was very friendly and helpful and said she'd let me know if there were any cancellations. Later, she called me back with a cancellation and my mother was able to speak with her doctor and organise what she needed. Many thanks to the receptionist and Dr Shane Sondergeld. Much appreciated.

  • Colin Goldburg

My husband and I have had a wonderful relationship with Walton Bridge Medical Center for 56 years. After shifting from The Gap to Keperra and after my husband's death, I still maintain that relationship. The doctors, nurses and receptionist staff have always treated me with great respect and excellent professionalism. I am deeply grateful for their caring and kindness. Estelle Goldburg.

  • Pandatron !

Is give zero but can’t! It is impossible to get an appointment I’ve been trying since Wednesday! Yesterday I was told to call first thing.. between 8 and 8:10 I got a message saying the center was closed.. checked website and said they opened at 8:30.. called at 8:30 and all todays appointments are gone! What a disgraceful service. Long time resident and frustrated register patient!

  • ross mcgarry

Well-trained and professional, courteous staff right through the clinic. Extremely pleasant and thorough medical and nursing staff. If I could provide a 6-Star review, I would. Thank you to all the team at Walton Bridge Medical Centre. It's clearly a clinic of excellence.

  • Peta Dowling

Dr Julia Szabo is an excellent GP. I travel to the practice to remain a patient under her care. The practice is well run and I like the online booking system. There are good alternative GPs on the rare occasion that I require such. Thoroughly recommend this practice.

  • Elaine Stirling

Since Smartclinics have taken over this practice the admin has become appalling. Getting through on the phone is as bad as trying to contact centrelink. A firm appointment made a week ago is half an hour wait beyond time - a phone call would have been nice.

  • Gloria Gustowski

Very impressed with this medical centre. Having recently moved from interstate I was nervous about finding a new doctor. All the reception staff made me feel special and suggested a doctor who was able to look after me. Very professional and caring

  • H Bourke

This supposed to be a family clinic for the The Gap residents. With many young families with new born babies. It is pathetic that the greedy doctors who practice here chose not to offer bulk billing when treating new born babies and toddlers.

  • sian Evans

I was given no confidence to even make an appointment with how little care or knowledge of any of the doctors was offered by receptionist. For a private paying clinic; that is totally disappointing even if the doctors might be good.

  • Angie Graham

Amazing! The wait times for scheduling appointments and right before the appointment in the waiting room are very good. The service was good. Dr Sondergeld was excellent and patient extracting wax from the ears of little kids.

  • Demi Montague

The doctors here are fantastic. However, the service from reception staff is well below average. They never answer the phone and I have had several experiences with the reception staff making very inconvenient mistakes.

  • Rachid Ghariss

Walton Bridge Medical Centre is now called SmartClinics Walton Bridge Medical Centres have been serving the people of The Gap, Ashgrove, Ferny Grove, Ferny Hills and the surrounding suburbs for the last 50 years.

  • Shannon Whiley

Impossible to get an appointment in a reasonable amount of time, let alone with your preferred doctor. If you are ill or have a condition that needs to be seen within 2-3 weeks, look elsewhere for medical care.

  • Donna Weis

So glad you have rebranded back to the good old Walton Bridge Medical Centre. I have been attending for 50+ years now and I love that the GP’s have been there forever. Obviously a great surgery to work at!

  • JD Hart

Walton Bridge Medical is a great GP! All of the Dr's I've seen have been excellent and they provide useful information about how to minimise the use of antibiotics. This practice doesn't over prescribe!!

  • shayne devereaux

Really disappointed. My friend has been going to this doctors centre since 1973.she is now in her 70's. We waited 33 minutes to try to speak to a receptionist and ended up hanging up. What's going on?

  • Mary McGowan

Always a comfortable atmosphere, welcoming staff at reception who are pleasant and helpful. Doctors come out and call you by name and escort you to their office. A highly recommended practice.

  • Chris Mitchell

Reception staff are very helpful and friendly. There is a full range of clinical care and services. The Doctors are friendly and professional. Generally no wait for an appointment.

  • Greg Brent

My visit today was with my regular GP - Dr Stephen Yelland. Stephen is very experienced, professional and compassionate. Thank you again for your excellent customer service. Greg

  • Roberto Andreas

One of the best doctors I have had. Always takes his time, great with babies/kids, and really knows his business. Probably why it’s hard to secure an appointment with him!!

  • Rhona Mudford

I am very happy to have Dr Elyse Bond as my GP. She is approachable, friendly and efficient, always explaining treatments and diagnoses in a clear and simple manner.

  • Lionel Outen

I have always found the service at Walton Bridge Medical Centre to be excellent. The staff are friendly and efficient and the doctors are very skilled.

  • Paul Anderson

The doctors, nurses and receptionist staff are caring, professional and engaged in their patients care and wellbeing. Great patient focussed practice

  • Jina Lipman

I have had long term care from Dr Elyse Bond and Nurse Joanne and they are both fantastic!!! The reception staff are always friendly and helpful too!

  • Margaret Heisner

After many years as a patient at this establishment, the service provided by both reception staff and our doctor was as expected...exceptional!!!

  • Lois Cutmore

Since moving to Brisbane I have always gone to WBMC. The doctors there are very knowledgeable and stay up to date with the latest developments.

  • Tony Woodward

My family has attened Walton Bridge Medical Centre Waterworks Road since 1995. They have the most caring Doctors and I highly recommend.

  • Chadi Youssef

I’ve been attending this practice since 1989. Best doctors in town. Thanks for all you do and for your commitment to the community.

  • Des Prien

Dr Marie Cox, seeung her since 1993 still receiving outstanding care, love and advice. I am now 65, would never go anywhere else.

  • Lorena Ruiz

I have seen Dr Sondergeld and Dr Garrett. They are both excellent. The booking online system is really good and the reminders.

  • Frank Uhr

Excellent and like that you have distanced yourself from the National brand and become localised once again.

  • Josie Macpherson

Very impressed with level of understanding and care provided. It is very reassuring. Well done to all.

  • Alan Lee

I have been a satisfied patient with this practice for approx. 46 years (and I am still going strong).

  • Anon

Dr Surtees was great! Highly competent, a good, respectful communicator and compassionate …

  • Stephen Buttling

Fell over just outside the clinic! Someone helped me up and in, and hey took great care of me.

  • Jeff Sulzer

Friendly efficient service by reception staff comfortable waiting room appointment on schedule

  • Paul Kennedy

Excellent medical service. Always caring and professional towards all members of our family.

  • Dean Musgrave

Today’s visit 17/07/2023 was perfect. Appointment was on time and the doctor was excellent.

  • Sally Courtney

Happy to be back at Walton Bridge. Prompt, courteous service. Doc Coleman is a gem.

  • Marg Crowley

Highly recommend! I was very impressed with how well they looked after me.

  • Vicki Dearling

Excellent Doctor's and surgery...would definitely recommend …

  • Nicola Marsh

Professional and efficient practice with caring practitioners.

  • Carolyn Davidson

My appointment was on time. Dr Charles Piuo was very caring..

  • Jay Parker

We always have a great experience with Walton Bridge medical.

  • Rocky Lodge

Always excellent service, especially from Dr Juliana Szabo.

  • Carol Gibson

I was very happy with my phone consultation with Dr Norris.

  • Leo

Excellent service. Was caring and helpful. Highly recommend

  • Silvia Lopes

Friendly, helpful admin staff and great, efficient doctors.

  • F Stef

A short wait time, but as always Dr Szabo was great.

  • squirtjosie7

IMHO, everything that a general practice should be.

  • Gina Arthur

Always confident of good practitioners in residence

  • Gary W

continues to provide good general practice services

  • James Spiers

Very efficient and concise. Great service thank you

  • Sharon Dane

Great doctors. Have been going for over 20 years.

  • Karla Cusack

wonderful serv ice - friendly and experienced GP

  • Lynette Boorman

Prepared to spend the time to listen and help.

  • Jaime

great team of dedicated doctors and nurses

  • Lenka Stojkov

Even one star is generous. Waste of time.

  • Beth Hendy

Very knowledgeable, caring GPs.

  • Richard frazer

Thank you you guys are the best

  • Cinta Graves

Very caring, lovely doctors.

  • Wayne Oliveri

Great doctors and service.

  • Lorene Braybon

Awesome Doctor and clinic.

  • shan boe

Very professional service!

  • ylloh

dr elyse bond is the GOAT

  • Neil Hills

Professional and prompt

  • Dieter Smith

Great service

  • paul
  • Dan Gillham
  • Brooke Powell
  • Dozoco Rolfe
  • D P
  • Cheryl Lane
  • hongkongterry
  • E P
  • Renita Morrissy
  • garry curry
  • Noel Noack
  • Trent Nicholls
  • Lucy Harper
  • Lilac Lavender
  • Amanda Barnett
  • V Jogia
  • Jasmine Burrows
  • Rod Green
  • Lea Hutton
  • Gail Gullo
  • rosemary rayner
  • Emily Barr
  • Allison Arnold
  • Peyote Pandava
  • Ben Wasley
  • Antony Rymer

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