I am so pleased with Armen who helped me to do my wire transaction today, which was really important to me, when other WF branche in Brentwood didn't help me since I didn't have an appointment. Armen was very professional and fast, although he was busy, he was able to manage his time so I successfully completed the wire.

I go to this bank a lot due to convenience and sometimes the atm doesn’t want to accept my cash so I have to go inside where there’s only 1 or 2 tellers and a line about dozen people long. This happens EVERYTIME I come here. Im better off going to the Wells Fargo down the street than this one. Hire more tellers!

Literally just walked to the door at 4:59. Went to grab the door handle & someone behind the counter said something to security, he quickly locked it, looked at me & walked away. I see hours have changed due to COVID. Just sad customer service. Sad.

Spoke to Natasha, Branch Manager, or so I was told. Gave no assistance in establishing an account for our son. Said first appointment was MAY 24, over a month away. Branch had about 12 empty desks, only one had a staff member. My guess is

I have no idea what all these people are talking about! When I walk in I'm greeted almost instantly; they always ask about my day, they always try to make everything quick and easy. I've never had a problem with this Wells Fargo and their

I am not sure why others have had bad experiences at this branch but I find them incredibly AWESOME! From Aryan (I hope that I spelled your name correctly) the first to greet me with a smile upon my arrival to Sara who helped me solve my

Worst customer service ever! Shame on Wells Fargo to hiring these unprofessional people as their employees. I gave a signed check to my son to cash it,customer service manager!! called to verify and after answering all those question she

No ONe Answers the phone anymore at the Tarzana Wells Fargo branch. Don't know about the other branches will try those. But if you have a specific question you can forget getting any help that online banking can't answer. All excuses the

This is the worst branch ever seen in my life They are not updated they are not professional and they come up with their own rules and regulation the woman works there,her name is Natalie or Natasha she wasn't comfortable to release her

If I could give negative stars I would. The people in charge are clueless and lie about why the wait times are ridiculous. Wells Fargo doesn't want you coming in their banks anymore, understaffed on purpose. I am done with Wells Fargo!

The Manager, Georgina, went out of her away to help me with an account servicing issue. She was so friendly and efficient. Totally made my day to have an “errand” go so positively. This is my favorite WF location by far. Thanks again!

I happened to live nearby, and as many reviewers noted they used to have really old-school personal working here years ago, but lately (1+ year), the branch hired new people with proper human skills. So they get credit for that!

i would put poor only - but there is no available option for that. whatever you do - DO NOT bank with this bank, this branch in particular. i had my account for 14 years with them (business and personal).

I don't visit this beanch so often but when I do it's usually fast and smooth. They don't get a five because wells fargo in general does not provide services comparable to most of the other banks.

Great service, great people.... I would strongly suggest working with Ms. GITY ILANLOU as a professional assistant. She has helped me and my family maintaining our accounts in great standings.

There's always a long, long, line, and never enough tellers, and they really don't seem to care. Today there had to be at least 25 people in front of me and the line was wrapped

Very upsetting I have made appointments there. Waiting for my opponent. They said they didn't have me on the schedule. I made the opponent 2 days before because of the pandemic.

The bank is open but no tellers. Can’t even do a simple deposit but still open with only a security Gaurd to tell customers to go else where.why even claim to be open

Disgusting branch manager unprofessional rude and absurd. Unbelivable. These guys thing they are doing customer a favor by taking their money.

Keeps getting worst at this branch, Bad and slow service, thank god its not my personal bank, only for work but that will change soon.

Worst customer service ever! Shame on Wells Fargo to hiring these unprofessional people as their employees.

Bank is does not have updated information and wasted my time not being able to cash in my check.

Very poor service and agents not helping, talking like robots and services is terrible.

Always have to wait in line for 40 mins or more. Avoid Wells Fargo if you can!

this is bank there is a very racist person who hates the Mexican people

I withdraw this review, but the website does not give me that option.

Wells has gone down hill over the years. Poor poor customer service.

I get parking ticket because the bank Don't have enough parking

I was waiting there 30 minutes but isn’t be there to help me

Worst customer service!!! Tarzana Manager needs to be fired.

This can’t cash Wells Fargo Checks and loose my time 1 hour

Worst customer service, rude and unprofessional manager ☹️

If you’re not open Saturday why does it say you are?

The worst customer service since mid 2021.

Very friendly but a little wait

Huge lines and rude staff

They doesn't work good

Worse than the dmv.

Worst branch ever

Horrible branch