We used to like this Wendy's but lately it has taken an hour to get through the drive thru for no apparent reason. They were rude, forgot to give us our frostys at first, and then no spoons for them. My meal had a small sprite with it. They gave us the food. Finally got us the frostys and forgot my soda. I could see it sitting by the machine but noone was there to ask for it. They all had left the window. 10 MINUTES LATER!! She walks back over, looking irritated as all hell and grabs the soda that has been sitting there for the entire half hour that we have been at the window and shoves it at me. NO ICE:( When we looked in our kids meals, one had two juices(yay<.<) and the hamburger inside had large onion and pickle slices!! Both had the wrong sauce. One was for a 2yo and the other for a 7yo. I asked for one to have a 3 and under toy... They both got it, my 7yo was very disappointed . To top it all off, because they had taken so long, our food was no longer hot. Normally we would have complained but nobody wanted to wait there another hour or more to do so. VERY DISAPPOINTED!!!!!!!!!

If I could leave 0 stars, I would. We are from another state. We stopped by this Wendy’s because it was down the road from the hotel and we wanted something quick to eat before going to the French quarter. As soon as we walked in the door, I saw one of the employees, she glared at us and said we should’ve locked the doors to keep people from coming in”. I asked the other employee, behind the counter, if they were still open. She asked the rude employee and then proceeded to go wait on customers in the drive thru and left us standing at the front counter. We left and went across the street to Raising Canes and we got excellent service and the cashier even came to our table and chatted with us about sights to see and places to shop in the city. This was the absolute worst Wendy’s I’ve ever been to in my life!!!!!!!

I visited the store via drive thru Tuesday March 30th. The price on the menu was $7.59 the price they charged me was $7.79. I notified the cashier of the difference in price and asked to speak with a manager(whom was standing there the entire conversation and said nothing) I then asked again would the manager come to the window, The manager finally comes to the window with a very nasty attitude addressed me as “baby”, her exact words were “ baby I can’t do nothing ‘bout that, I’m just an employee “ she was very rude, rolling her neck, talking with her hands and addressing customers as “baby”! then when I asked her name she said “MONIQUE” and slammed the window!! I can spend my money anywhere and I will not chose to spend it where I have to be overcharged and treated rudely by an “employee “!

Wow, this is the most modern Wendy's in the world. As far as someone writing thugs, you gotta understand that Wendy's managers "so I hear" create a harsh work environment and they do not get paid well... MAINLY DOE TO CORPORATE BAD DECISIONS. They really need some better marketing and advertising. Wendy's really is the best fast food but nobody goes there. Most Wendy's have no traffic whatsoever, yea, a its no wonder. Develop a better marketing strategy, and with the profits... TREAT THEIR FAMILY BETTER.... BTW, by family I mean employees, they have NO loyalty whatsoever, of course they will come off less friendly. See Panera breads... they love their company, their managers are friendly.

Everytime I come to this Wendy’s it’s ALWAYS an issue. One morning I decided to get my children the potato fries, and I was told “all we have are chicken biscuits.” I just left from here, and nobody is even taking orders. We are just sitting in line. Most cars left because they’re taking that long.. also, when I drove around to get out of line the worker at the window was eating mike & Ike candy‍♀️ Like how unprofessional is that?! Idk how this establishment is even still opened. Most times they don’t have bbq sauce. Don’t even waste your time coming here, stop at a different Wendy’s if possible… I wish I can give this Wendy’s ZERO stars! Probably call corporate at this point.

Walk inside, and seen flies and nats all over the counter.. very dirty.. I ordered for a homeless person.. got the order wrong, and the meat was old.. management, correct order cussed out the 2 workers. After I receiving the right order, I was so disgusted with flies and bugs all over the place plus the workers gave me dirty looks, that they had to remake my order till I literally threw the food away and went next-door to Taco Bell. Trust me, you do not want to eat from this place and it should be reported to the Board of Health.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

This Wendy's used to be on the map but now naw. They need a total overhaul of crew members and management staff. I witnessed cashier arguing with a customer and which the cashier had gotten her order wrong. The manager which was female did not intercede to keep the problem from escalating. Crew members pulled out the phone's to record. The customer ask the manager to do her job and resolve this problem by fixing her order right. This store was a mess and they had nats in the cookie display all over the cookies. If thats going what's going on with your food? I about face and got the hell out of there.

Some of the employees can be very rude. They always make the food wrong no matter how specific I get. The food is always hot and I always get full from my meal which is why I rated so high. But The drink machine is suppose to have so many flavors but only the normal flavors are available. They dont do a good job on cleaning and refilling the machines with the other syrups. They never keep lids for drinks in the lobby and they get really upset when you bother them. The night manager should be replaced she's never friendly and she lack in stocking and organization skills. She needs retraining.

Got my order wrong. Bad attitudes. Walked away as I was trying to hand her the bag THAT WAS WRONG. tried to force me to pull up and wait because I was told they had no burger Pattie’s ready. A place where they serve burgers. Mind you I waited in line for 20’mjn at least. Waste of time. She seemed to be the manager. And I just can’t fathom HOW Second time going and was told they had no mayo packets then made me pull up and wait for a side of mayo even though there were no cars behind me. To give me a bacon double stack with literally a half a slice of bacon. WHY?

Went through drive thru. Lady was very distracted. Tried to give my order and she just rushed through the whole thing. I had to complete my order at the window. When I finished my order at the window, it seemed like I was more of a bother to her than she wanted to deal with. They only have 1 size of coffee, btw! No straws for drinks either. I gave her my rewards card to scan and she was visibly frustrated with that too.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 2
Atmosphere: 3

Every morning I come here they not taking orders and they open at 7 . Today I got out the car and knocked on the window and was told the grill wasn’t working but my only thing is if the grill isn’t working tell people that instead of having them sit in the drive thru. I’m guessing the grill was broke all the other times I went there at 7. Then they have bad attitudes all of them. I’m sorry but this restaurant is so ghetto and ignorant . Please let people know you’re not serving food instead of just letting them wait
Service
Take out

We were hoping to grab a quick lunch before heading to the Audubon Aquarium, but ended walking out. The staff was B.S.ing with each other and made us feel like we were interrupting their session. We didn't know if the lobby was closed, but there wasn't a sign and the door was unlocked. Matter of fact, one of their friends came in and was immediately addressed and a new topic of discussion erupted with their b.s. session. For Wendy's management, this isn't what I call customer service.
Service
Dine in
Meal type
Lunch

My whole visit at this store was a disaster! They messed my order in the window and gave me a attitude. I went in to finish my order and wash my hands the restroom was filthy. The stores overall smell was stink. Returned to my car started eating my fries i pulled a hand full of fries of the bag with a long black piece of weave in the fries. I returned my food and she was so mad she couldnt tell me sorry. She dont need to be the manager at all. I just left they need an inspection i guarantee they fail

THE WORSE CUSTOMER SERVICE EVER AT THIS LOCATION. The entire staff from morning to night is RUDE, DISRESPECTFUL, don’t know how to talk to customers or staff and they are STEALING! I saw one cashier put the money in her teammate pocket like I wasn’t in drive thru watching. They DO not let you know if the changes their store or company has made and just charge you what they want!!!! THEY NEED A WHOLE NEW CREW!
Service
Take out
Meal type
Lunch
Price per person
$20–30

It's noon, doors are locked you can't order inside. Mobile orders that are carryout don't get answered. They forget your order and make you wait up at the door for almost 40 minutes or more for food. There is no signage that the inside is closed. 80% of the staff are rude to any questions even when they are wrong. Being polite won't help and if you question then about it they shy off. This entire location needs new management.
Food: 1
Service: 1
Atmosphere: 1

Could not pick up an order and place one, which I think is dumb especially if you are not busy, So I picked up the order and went to back in line to place my order all within 5mins as I said they were Slow and they STILL didn't get my order right I asked for a 4 for4 with spicy nuggets with Barbecue sauce, THEN I TOLD the young man at the window to please make sure to give spicy,And I will be dog on if they gave me regular nuggets and no sauce. AGAIN IT WAS SLOW!!

By far one of the best day food places I've visited since moving here and the only one out of the 6 I tried that the lobby was actually open. Pleasant, clean, and food was great along with the service
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Wendy’S French Fries, Chili
Parking space
Plenty of parking
Parking options
Free parking lot

Worst experience of my life. Extremely rude, not accommodating. I went at 11:00 pm and asked for spicy nuggets and was rudely told they didn’t have it wasn’t dropping any. They were having side conversations while the speaker was on the rudely responding. Pulled up to the window and was given the wrong drink and received an attitude when it was addressed. This is unacceptable.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Waited a the counter for 3 minutes before someone spoke to me. It was at least 7 of them standing at the drive thru window. So when someone finally comes to take my order it's no draw in the register. So it takes her 2 mins to comeback with that. I tell her I want two number ones. One just like it comes the other just meat & cheese. Get home both were dressed how they originally come. I really want to give them no stars. They'll never get my money again.

I am a Uber driver, I picked up 2 orders. A young lady with red hair and a bad attitude gave me 3 bags of food sealed with red tape, I asked her to write the name of the customers so I could identified the customers,she told me "we don't write on the bags", I asked to talk to the manager holding the drive through lane for 5 mns ,the manager came and wrote down the name of the customers on the bag. What a pity..... Will never go back there.....

It was the WORST visit to Wendy's EVER!! I think I was overcharged? They never gave me a receipt. Items were missing. burger was hot, roll was ice cold like it just came out of refrigerator. Toppings were wrong and fries were overcooked. Called customer service and was on hold for 37minutes. And so fsr no response from the store Manager. WORST VISIT EVER!!
Service
Take out
Meal type
Lunch
Price per person
$10–20

It was alright I ordered through the app got to the restaurant only to find it locked . Knocked on the door the staff told me to come around to the drive through but I didn't have a car. She just seemed uptight she eventually brought my order. I think the lobby should reopen or have a window for walk ups . Customer service needs to be better
Service
Take out
Meal type
Lunch
Price per person
$1–10

I PAID ALMOST$26.00 AND THE BOURBON BURGER WAS TERRIBLE,. NO LETTUCE/TOMATOES. 2STRIPS OF BACON,A FLAT SMALL BURGER. (2) SALAD S. NO TOMATOES A SPRINKLERS OF CHEESE. I WS AWFUL REV#3356 CASHIER (YASMINE) DATE-06-24-21 TIME 6:53pm (. NEVER EVER AGAIN-WILL I SHOP HERE! AND TELLING EVERYONE I KNOW ABOUT HOW AWEFUL MY EXPERIENCE WAS!!!(SAD-SAD- SAD). AND I'M STILL HUNGRY. 6'2" 195lbs.

Super sloooooow. They never have spicy nuggets. I asked for something on the menu board and was asked what that was and was then told they didn't have it and needed to update that. SMH!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Delivery: Not sure
Curbside pickup: Yes

They seem to not stock up well. Breakfast available but no coffee, no tea. If the menu is limited then show what you do have in the menu board. Let patrons know before sitting in a long line and you don't have what they want. Because the other stores in the area don't seem to have the same issue, it makes me wonder what is the issue here. Please get it together.

Definitely the worst wendy’s ever. They take about 5 minutes before placing your order at the speaker. The beef patty’s are always very flat and burnt but some how always cold? The employees have very nasty attitudes. Nothing here seems edible.
Service
Take out
Meal type
Dinner
Price per person
$10–20

THIS WENDY'S IS VERY BAD, THE GIRL HAD AN ADDITUDE TOWARDS MY FAMILY MEMBER AND THAT WAS THE WORST EXPERIENCE, DO NOT EVER GO THERE AGAIN!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 2
Recommended dishes
Wendy’S French Fries

Food very fresh
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Wendy’S French Fries, Wendy's Fresh-Made Salads, Chili

Man I bit into the nugget and it was soggy soggy and tasted musty, like a bag of arm pits. The burger tasted like a old bun from the chum bucket, the one Karen been hiding under her keyboard. Yo the fries even worst if it’s gon be nasty at least put some salt on them things! Can I be my money back please?

Poor customer service. Unprofessional when handling compliants concerning the drive through process. Allowing customers to be service that drove up from the street a d jumped everyone in line up to the window a d be served. I made a complaint but not satisfied with the professionalism of management.

Went to Wendy's in gentilly and i ordered a large chilli and when I got home they did not put my chili in my bag and they gave me the whole wrong order I had a 4 for 4 without the drink in the bag thats sad they need to pay attention.. Making people have to come all the way back bx they messed up

Whoever owns this place should be ashamed. Lobby not open, unable to process mobile orders correctly so you have to wait in the long drive thru line. Why offer services like curbside pick up if your employees aren't actually going to do curbside delivery. Stay away if at all possible.

I visited Wendy's Monday past an was very disappointed. My food was cold had to warm in microwave when i got home. Soft drinkws carbon water. Did not get a receipt back for my order. That usely happens when your food is cold. Call mgr she apologized and thats all. I was unsatisfied

The workers were very rude They never have baked potatoes no matter what time of day it is..
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 2
Recommended dishes
Wendy’S Baked Potatoes

Food is good to fair for a Wendy’s. Drinks seems to always have some leftover taste from the last drink poured. Have to ask for salt and ketchup. Moderate speed of service. Freshness varies widely depending when you go there. This area needs a fast casual place badly.

Horrible place! I don't know how they stay opened. This place needs to be investigated. Food is mostly cold, customer service bad attitudes, never clean in lobby, gnats always flying around your food! On several occasions. The owners need to eat there every day!

Just left, the guy and girl at the window enjoyed their convo so much I guess they didn’t have time to make sure customers orders were taken correctly.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Features
Takeout: Yes

I get that from time to time fast food places run low on items, but this Wendy’s is always out of something (more than one thing at that). Waste of time, do yourself a favor and go to a different location.
Food: 1
Service: 1
Atmosphere: 1

The people that's wrks here is so rude u don't treat ppl that way are tlk to people that way without the people comeing there how u gonna get payed u have to treat your customers how u wonna be treated Wendy's will not get my hard earn money and more.......

One of the things I love about Wendy's, is that they don't change what's not broken. We ordered our combo meals and they were hot and fresh and I even got to get a Frosty as we know the majority of restaurants it's hard to find shakes and frosty's.

Close to my house. Won't come back and I deter others from going to this location. This happened a little over a year ago, during a slow lunch hour. Literally had the drive thru cashier (short multi colored hair and gold tooth) attemp to

Always believing in your and eviroment,and home will result in the satisfaction of evolutions finest.
Service
Dine in
Meal type
Breakfast
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5

They are nasty, no gloves, playing with nose ring while preparing another customer's food, cold fries, gum stuck to counter, spills on the floor trash overflowing by ketchup NASTY on several occasions, I caught a stomach virus and the

If it was up to me, I would never come here but sometimes people I'm with want to go. I have literally gotten the wrong order more often than right. No matter which one it is. All the Wendy's in this city seem to be messed up.

A lot of young people are working here most of them new and trying to learn. Sometimes it gets a little smokey.lol. but remember that these are the young people trying to make a way for them self's. Food great. Great setting.

Store was unkept , order took a while to be prepared, once received the food was cold. Management was very voicetress with other store employees. Management needs 2 have a class on interaction with visitors and staff.

Had my first good experience here 3 days ago. Every trip before that was bad. Looks like they are improving. Keep it up! This location is less than 5 minutes from my work so looking fwd to future positive visits :)

I ordered Uber eats, and I got the an entirely wrong order, it was nothing that I asked for , and the food was also cold!!!!! I’ll never go to Wendy’s again, not through Ubers not through drive thru not dine in

Horrible customer service, they only take exact change & they charged me and extra $.60 because they ran out of small cups so I was forced to get a medium
Service
Take out
Price per person
$10–20

They always have a long wait time and the fries are never hot. They also serve you drinks in nasty cups over filled with soda instead of taking a napkin and cleaning it off before passing it out the window.

Slow service did not have the right containers for the product it did not give me the right order
Service
Take out
Meal type
Other
Price per person
$20–30
Features
Takeout: Yes

Just poured this off of the fries I ordered from here.. literally the greasiest thing I've been served in a long time.. Be the change. Do better.
Food: 1
Service: 3
Atmosphere: 3

The wait wasn't a problem, the service was ok, but they didn't have any ketchup, i had to ask for my fries, they didn't give me my receipt and MOST IMPORTANTLY MY FOOD WAS COLD after spending 45.00

Staff wasn't professional at all... don't go if there is a line. They can't handle more than a few customers at a time
Service
Take out
Meal type
Lunch
Price per person
$1–10

Wendy's restaurant was so nice and clean so I ordered my food and sat outside to eat it because it's a lovely day.
Service
Dine in
Meal type
Lunch
Price per person
$1–10

It was okay. Obviously a depressed neighborhood. No condiments available at the usual place, I suppose because it gets stolen. All things you need to eat come from the front counter.

Not in a hurry for anyone. Food was subpar at best
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 1

If the question is, "Do the employees close an hour before close and will give me attitude if I swing by looking to see if it's open?" Then yes. The answer to the question is yes.

Free Valet parking. Exquisite 5 Star service. I highly recommend Burger a la Gentily. Who am I kidding it's a damn Wendy's.
Food: 5
Service: 5
Atmosphere: 5

The only thing about Wendy's at night they have no lights for outside when u waiting on drive threw line to keep going other then that it's good food and nice friendly employees

All too many times they are only accepting cash. But at least when they don’t my order is right.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Took forever with very few cars in the drive thru, had to replace my order when I finally got to the window... Only to get home and have the wrong order with no receipt.

Poor customer service. Ordered Son of Baconator and received $5.00 bag after confirming order
Service
Dine in
Meal type
Lunch
Price per person
$1–10

This Wendy is really weird sometimes they close some time they open and they never give you what you want on your sandwich they just give you anything More

Very slow service. I don’t believe it’s the fault of the employees. Pretty clear it’s management. Don’t come to this Wendy’s if you’re in any type of rush

I love the spicy chicken sandwich it's my favorite.
Service
Take out
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5

Very nice drive thru, ladies was nice. And they always have frosties! Tell them not to make the frosty until you get to the window if it's a long line.

This is the worst Wendys ive been to, they need better managnent tbh they short of everything and staff talks to you like they hate their job!

The service here is very poor. They are very slow and unorganized. Even the manager is not people friendly! They need more employees. More

Employee did not return my debit card and repeatedly used it to pay for Uber eats.
Food: 4
Service: 1
Atmosphere: 1

Cold nuggets no sprite no fruit punch no BBQ sauce and no sweet n sour sauce.... those things noted to be posted on the menu board ...

Food wasn't hot and the ppl were very unpleasant , no smiles,attitude and act as if they were not happy to serve you or to be at work.

For some reason they are always out of baked potatoes. The strawberry lemonade was watered down. We had to drive back and return it.

It's reasonable for.you to feed your large family. Very respectable customers service. And everyone is always friendly nd pleasant.

Stopped in after a game and they had me in and out in no time! You guys rock!
Food: 4
Service: 4
Atmosphere: 4

When leaving go to the light. If you take the right hand turn before the light pray you dont get your rims messed up! Fast service

The girl in drivethru be scamming credit cards buying trips to Miami on Spirit airlines then tried buying more things online smh

I always enjoy eating at wendy's. Young lady was very friendly &service was WOOW..yes I definitely return to this restaurant.

Terrible TERRIBLE I mean just TERRRRIIIIBBBBBLLLLEEEEEE !! The whole staff needs training manager included I have NEVER smh

Wendy's is one of the greatest fast food establishment to work for and also eat at please join us,we love having you#1.

They NEVER have salads any salad anytime of day any day of the week its wild on top of the attitude from the personnel

Staff was careless with terrible communication skills. Charged for wrong size item and gave only partial refund.

Place was really nasty looking in dinning room floors were very very wet and no one was even trying to clean it

Great customer service! Food was FRESH FRESH! Tables where clean! I recommend this Wendy’s to anyone in town!

$3.00 Breakfast is tasty for real. Very good
Food: 5
Service: 4
Atmosphere: 4

Very Rude Workers. They always mess up my order.
Food: 3
Service: 1
Atmosphere: 1

Very poor, unprofessional customer service. Kaylin, the cashier was rude. Food hot and good flavor.

Was actually a good experience. Drive thru was a little slow, but order was all there and correct.

So far this Wendy's does not disappoint especially for late night snacking
Service…
More

For fast food joint, they burger or Pretty but not so much their fries, Service is a bit slow

Your people are disgusting. Everyone is just standing around doing absolutely nothing.

Love the food... downside attitudes of Staff members if they get your order wrong

Service was terrible. Did not get what I ordered even after I repeated the order

Fast friendly service
Food: 4
Service: 4
Atmosphere: 4

They are slow when I got my food the it was cold the fries taste old

My order was completely in a timely manner. And the food was good!

Unfriendly, slow service. Additionally, restaurant was dirty.

Never saw judge jury at a Wendy's before lol

No chili
Service
Take out…
More

Very nicely updated!