Staff at 2575 St. Clair Ave West are extremely RUDE. I had 3 nasty experiences there. First, I bought a double Dave burger and they gave me a single Dave burger. When I was talking to cashier one staff interfered and I think she's the manager or supervisor. Without any apology she suggested since I touched the sandwich they will just give me one more burger patty. I did not want to urgue so I just got the burger patty which I did not deserved. Second time was the worst. I already got home when my son opened his sandwich with mayo, he has a severe and can be fatal allergic reaction to mayo. When I came back to the store, again No apology. I told them that it was a very serious mistake but they just seemed to not listen to me. So I just walked away very angry. I felt like I was gonna have a heart attack. The 3rd was last night when I ordered a double Dave burger at drive thru and they gave me a single Dave burger again. So I returned it and the same person (manager or supervisor) just told the kitchen to give her a double Dave. When she gave it to me I told her, NO APOLOGY! She seemed to ignore me so I told her again, NO APOLOGY! So, she ask me "what is it?" I said NO APOLOGY! Finally she said a very cold sorry. That person should never be there working, very NASTY attitude. NO WONDER ALMOST ALL THE STAFF THERE ARE VERY RUDE.

This is by far the worst Wendy’s I’ve experienced. I don’t care for food fast and do not uphold the same standards as I would for a fine-dining experience so this review is quite different. I don’t care as much about the food as I do about how employees are treated by management. My sister was employed at this location and was treated disgustingly. She was 17 years old at the time and like many of her peers in that age bracket, it was one of her first jobs. She was only employed for a few months before her mental health was on a steady decline. Given the pace of the restaurant and Wendy’s expectations of pushing out food in a timely fashion, she wasn’t short of her mistakes, as it was a learning curve, however the treatment she described to me was abusive and embarrassing. Like many of the other reviews I’ve read, employees there are RUDE and the work culture there is toxic amongst each other. Management does NOT set any example of respect and decency amongst staff given how they themselves treat the staff. There’s only so much I can write here and I’m saving the restaurant by not naming names but I have not frequented this location since I urged my sister to quit and I picked her up on her last shift. Please do not eat there much less encourage anyone to work there.

Took our order wrong at the drive thru, so we corrected it, no big deal. At the next window they read it back to us, now wrong in a different way, okay sure. We corrected them again, at which point they corrected us on our own order. We started to explain the order and then they closed the window on us. Came back and read back the correct order and handed us the bag. We shouldn’t have trusted them and checked the bag before we left. The order was wrong, missing my wife’s sandwich, not great but it happens. Reached out to Wendy’s customer service, and their response was incredibly disappointing. Despite their claiming when an experience falls short they are committed to making it right, they limited their efforts of “making it right” to “recording the details of my experience in their system.” I responded that I just want the sandwich I paid for, I was just ignored. Save your time, your money, and your dignity and eat anywhere else.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Ordered thru the Wendy’s app on January 15(chili and 2 jr bacon cheeseburgers, special order)and picked up my order through the drive thru. Got home ready to indulge, and find the chili and one jr bacon cheeseburger. Call the location and inform them of this. After asking if I’m close enough to return to pick up the missing item, I tell the person, I’m not that close. She offers a combo for my next visit. Was truly not calling for an “upgrade”. Was just expecting to get a free Jr. Bacon cheeseburger on my next visit. The person I was speaking to, Paris, very much went above and beyond to correct the oversight. The quality at Wendy’s, and this location, has never let me down(truthfully, it was the first time, something was missing from an order as well). Thank you Paris for fixing this and making it better than I’d thought.
Service
Take out
Meal type
Dinner
Price per person
$10–20

Do yourself a favor and don't bother ordering delivery from this location. My pops ordered a taco salad from DoorDash. We literally just got lettuce. No chili, no chips, no salsa, nothing. Just lettuce. Don't know how that happens, but it's fine, people make mistakes and we got a refund. We decided to order again, this time using Uber. Figured, maybe it was a DoorDash quirk or something, let's give them the benefit of the doubt. Then no sour cream. Not to mention the last time we ordered, I got a different Sebastian's meal! No way, man. No way we make the same order twice in one night and both are missing items. No way we give this place a third chance either.
Service
Delivery
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 3

I ordered through the mobile app and it didn't indicate that only breakfast was being served. I used an offer on the app to get a combo and a kids meal being free when added to the order. When I got to the drive-thru, the staff member was rude and then driving to the drive-thru window not offering an alternative to my fully paid order. So I got to go through customer service, which also is not fully active. Got to send an email. Ive always loved Wendy's, but the service and standards has fallen in recent years. Not looking good.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 1
Recommended dishes
Wendy’S French Fries, Baconator

The staff here are exactly where they belong. Horrible customer service. I havent bought wendys in years and for the first time i decide to try it, i wont be coming back to this one. I just came from the drive thru, and the lady just flung the debit machine n said, "Your total," like, what is my total and didnt give me enough time to tap my card? No one was behind me, so what is the rush? She brought my bag and said, "Here you go... and closed the window so fast..... before I could even ask for some ketchup. Some people lack basic skills, and it clearly shows. Wish I read the review before I decided to try them. Close this place down.
Meal type
Lunch
Price per person
$10–20
Service: 1

I went to Wendy’s at st.Clair Ave #Blog A and I order myself an Southwest Avocado and pleas look at the picture of the salad could you see any Avocados? Well there is nothing there to call it Southwest Avocado salad. I thought I should take it back but the cashier that took my order had zero customer service and due to the way in which she took my order I don’t think I want to return to the store to let them know that they charge me for a southwest Avocado salad but neglected to add the avocado. But it’s all good because this is the first and last time I will visit this location. So ppl check you order befor leaving the drive through because the trust is not there just for something this simple

I highly recommend this location if you want to eat where you feel unwelcomed, and staff are rude and beligerent. Customer service was obviously not part of job training here. They are bar none the rudest staff of any wendys ive ever eaten at. Zero welcome zero curtesy food is tossed at you sometimes missing the tray. Best part being if they make an error and you mention it they snatch food from your hands and have an attrocious attitude. I tried to be kind in spite of the rude attitude, but what can u expect from a location where verbal insults and proffanity are being tossed around amongst staff. Keep your food down and digest better by eating elsewhere.
Food: 4
Atmosphere: 1

The staff was not pleasant. They couldn't even put the proper toppings on my burger. Had to go back through the drive through and let them know I got the wrong condiments. Got an attitude from the girl at the window. When they changed my burger they got it wrong again. How ca you mess up mustard, ketchup and lettuce? This is at st.clair and Runnemede. This has happened 4 of the last 5 times I've been there. Pay attention to detail staff. Not very happy. Will no longer go to Wendy's. Will call upper management about this particular store. Good bye Wendy's!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 1

The customer service at this location needs improvement. Every time I go here, and ask for them to put mustard on my burger, they make a fuss about it, and tell me I can do it myself.... ok, weird flex, but sure... that'd be fine if they actually remember to put the mustard in the bag! It's weird that they don't add mustard while preparing them..... Other locations have no problem adding mustard during prep. I'm pretty inclined to travel to those locations, even tho this location is closer... Says something about the service here. Just weird they are so difficult about it, when mustard is pretty much a staple at most, if not all burger places.

Came here to grab a triple BBQ bacon cheeseburger I believe it's called and a bacon poutine, super yummy and delicious and didn't take much time to retrieve my order.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Baconator
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
It's in a huge plaza so there is plenty of space to park
Wheelchair accessibility
All doors have automatic buttons and there is wheelchair accessible parking near the front entrance with a ramp too.

This Wendy’s used to be okay but lately they’ve been messing up orders and forgetting things. They rush you when you’re ordering which doesn’t make it any better. Last time I went I ordered a spicy chicken combo and they gave me a single cheese instead (which costs less, so rip off). And today I went and ordered a combo with chilli instead of fries and didn’t get the chilli, and they charged me for a jr cheese I never received. My mistake for continuing to trust their accuracy before leaving, but I probably won’t be giving this location my business anymore anyways.
Service
Take out
Meal type
Lunch

I ordered off of Uber Eate twice tonight and the first time half of my order was missing, when i re-ordered the missing items and the taco salad came as a regular salad I called in to ask about this and the person on the phone was rude and completely ignored the fact that we ordered a taco salad and just said we ordered it without the toppings which on our receipt it says we didn’t. They were even rude and gave attitude which was very unprofessional. I would 100% not recommend ordering from this Wendy’s.
Service
Delivery
Meal type
Dinner
Price per person
$10–20

Drive through takes forever. The servers at the window seem disinterested in the job and basically toss the order to you. When you go inside the restaurant, you will find the tables are regularly messy. The food is regular fast food, nothing overly special. However better than more fast food burger joints.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 2
Atmosphere: 3
Recommended dishes
Spicy Chicken Sandwich, Jr Bacon Cheeseburger, Chili, Wendy’S Classic Chocolate and Vanilla Frosty Desserts

This is a recurring issue and I strongly advise everyone to check your orders before you leave. I thought they would learn from the previous mistake but I guess not. They forgot the drink and fries last time and they missed one of the combos this time. What can I say? I really hope the staff will double check the order every time they hand out the take out to the customers. It is just a simple basic service rule.
Service
Take out
Meal type
Dinner
Price per person
$30–40
Food: 4
Service: 1
Atmosphere: 3

I see people inside, all the lights are on in the drive through and people just ignore you. An update, it’s just after 10 and the drive thru menu is still lit up and people still ignore you. When I pulled up and recommended the sign be turned off as I saw someone else pulling away, they probably waited for a while. She looked at me and very rudely said the lights are on because they are still working. Didn’t seem to consider what it’s like from a hungry customer.
Service
Take out
Meal type
Other
Price per person
$10–20

Too busy around the clock. Staff aren't slow, but they just get so overwhelmed that the service takes 3x longer than normal. During peak hours don't order from the front counter - you will be ignored.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 2
Atmosphere: 2
Recommended dishes
Jr Bacon Cheeseburger
Parking space
Somewhat difficult to find parking
Parking options
Free parking lot
Parking
Tight spaces. Be alert traffic is weird here.

There’s some girls that are so nice when I order in drive through but most of the time they have rude people taking orders and rushing me even when the line is empty. It seems like they hate their job and they’re taking it out on my order because I order one of those coffee frostys and I had it before it was so good but this time it was so gross and bitter because they barely put any frosty in it. I don’t even think I’m gonna come back to this wendys. Even their burgers give me stomach aches and I don’t get that at other locations.

Just one thing is disappointed a bit. Water filter seems needed to be replaced. I was there twice (in July and in September 2023) and both times I selected water in the machine. Water contains some small black dots at the bottom of the plastic cup. I didn't notice the same in other Wendy's restaurants.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S French Fries, Jr Bacon Cheeseburger

DriveThru: There is no patience from the cashier when trying to place your order and being asked "is that it"!........no....its not, allow me to finish! Then to receive your order and there is no napkins or ketchup placed in the bag. Simple items not being offered. Terrible attitude from the cashiers. Every time and my co-workers and I visit!! If they do not like their minimum wage paying job then i suggest they work elsewhere. Just a bunch of angry people with horrible attitudes that work there.

Very dirty and unprofessional staff Health department should really train these people, or Wendy’s should consider on retraining their staff. Washrooms are filthy tables are filthy and sticky, along with the seats, chairs and bunks.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Chicken Sandwich
Parking space
Plenty of parking
Parking options
Free parking lot

The burger was extremely salty and the coffee, which was thank goodness free, was undrinkably bitter. This is the first time I have had such a bad experience at Wendy's, so I guess it's a one-off. Perhaps somebody spilled salt on the beef patty? I have never had a coffee at Wendy's before so I have no idea if the coffee is usually decent. I only tried the coffee because of the free coffee offer.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

I was there this evening to order and pick up foods for my children. Customer service person was so rude with me and my family . First she told me that , there scanner is not working for the Wendy’s app and then took my order in very in appropriate way with ignorance . They should change there attitude. I own a house and live in the area since 2001 , never saw anyone behave like that from a fast food chain . I thought first , as a new franchise, they will be better .

This restaurant is managed horribly. Not only is it dirty, my Daves double was so sloppy it looked disgusting I spoke to the manager and she was so rude and didn’t even care. Folks stay away. I’ve got a video that ild love to show the owner. No manners not even a sorry. I might post the video online with restaurant details!.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

My husband just went there 10 mins ago. The business wasn't busy. 5-6 people were working there. They were taking their time to serve customers. So, again it was "not busy, no rushing". My husband ordered bacon cheese potato for me and this is what I got. Does it look like bacon cheese potato for you? This is not the first time the mistake this location made. I finally wrote this review and really hope it won't happen again.

Well. I took a minute to read other reviews before making mine… you would think with such TERRIBLE reviews, this location would be reassessed.. Not only are the staff miserable, the location is DISGUSTING!! Not able to wash your hands due to a broken sink as well? Gross. Just GROSS!!!! The garbage in the photo was here when we sat at the table next, and I had to wipe down our table AND chairs. Did I mention GROSS?!

I live near by so it’s convenient. I can’t complain about the food. But the service seriously needs work. I usually order through the drive through. I always get attitude regardless of how nice I am, and how many times I thank them. Usually I don’t care, but this has happened over 10 times, those workers need to fix their attitude up.
Service
Take out
Meal type
Lunch
Price per person
$10–20

Annoyed today, drove as soon as I could to get breakfast here and made it 5 minutes before breakfast ended just for them to tell me they aren't serving breakfast anymore. I have worked in fast food and can tell it was just the staff not wanting to. Breakfast is going to fail at Wendy's again in Canada just due to unwilling staff.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

This store needs more ratings, it's always a pleasurable experience when I order from this location. Although I was waiting for my Skip the Dishes order for over an hour, when I called the store, the staff member I spoke to made sure she did everything she could to rush my (freshly made) order out to me. I was very appreciative of that. The staff members are always kind at this location, kudos to you all.

The couches were ripped. The service seemed very cold. But, the food was fantastic!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 2
Atmosphere: 2
Recommended dishes
Wendy’S French Fries
Parking space
Difficult to find parking
Parking options
Free parking lot
Parking
The parking was very limited.

Wendy's has good food, but the value is dropping. I really miss the days of the 99 cent value menu, because it's hard to get fast food at fast food prices now. A family of 3 will spend close to $50 there now, even using the value menu. This location always feels a bit cramped, even if it's empty. That said, the food and staff are solid.
Food: 5
Service: 4
Atmosphere: 4

I asked for my burger to be very well done and the girl turns around and gives me one that was cooked so fast that I know for a fact it wasn't done the way I asked for it to be (very well done ) Please give me as I asked for it's my preference and my money!!
Service
Take out
Price per person
$1–10
Food: 2
Service: 4
Atmosphere: 4

Except for the fact that they closed an hr earlier than stated (I went back over to get a ltd time peppermint Frosty after Walmart closed at 11pm), my food was very delicious & satisfying, & the service was great.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Recommended dishes
Wendy’S French Fries, Baconator, Chili

Only been there about 5 times but haven’t had a pleasant experience yet. The ladies there are very aggressive and it comes off as rude. I had to ask why the attitude and it seemed that was just the way she talks. Maybe some customer service training about the polite way to speak to guest, is needed.
Food: 3
Service: 1
Atmosphere: 3

They bless you up here Edit. Had to change my review now, that was 2 years ago. Dont know if management changed but its got worse. Super hit or miss now with this place, soggy buns, rough looking condiments, putting a full on slice of an onion on one burger, gross tomatoes, old and wilty lettuce on the burger. I'd avoid if you can.

Got order wrong not just 1 item all, workers have no idea what they are doing, manager had to remake the sandwiches waited extra 8-9 minutes and finished my fries.. food was fine hence 2 star
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Recommended dishes
Spicy Chicken Sandwich, Chili, Chicken Sandwich

I had a Wendy’s baconator combo on Tuesday afternoon This past week and suffered severe food poisoning for the following two days afterwards, I recommend you steer clear of this Wendy’s going forward!.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

This particular Wendy's was a smaller location not much seating the ketchup dispenser machine was out of smaller container to put the ketchup in no one refilled the ketchup dispensing cup other than that the food was good I Nad a bacon tor with fries and a canada dry
Food: 4
Service: 3
Atmosphere: 3

Breakfast is now being served at Wendy's, I visited the location this morning and their new Breakfast menu is great. I had the Breakfast baconater combo and it was yummy, I really enjoyed the new potatoes and their coffee blend was very tasty. The staff was great, very friendly and the service was awesome, two thumbs up

This is hands down my favorite location. No matter how many times I go to this location I get the fastest and best quality service. The workers here handle tons of app orders/drive through and still manage to clear the in store line. I always stick to the quality choices menu but everytime I am never disappointed here.

Quick accurate service. Drive thru can be a challenge as the street traffic drowns out the speaker. Pre order in the app makes ordering easier. Small clean dining room. Large bathrooms. Parking is terrible.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

Service here is really really worse. Employees working there doesn't care about customers. No greeting, nothing . I usually go there as this place is near to my work , very slow service and when cold fries with no ketchup or mayo in bag even when we asked them to put.

This location needs to work on their customer service. The cashier on the drive-thru speaker was soo rude and didn't even give me a chance to state my damm order without being interrupted. All the workers seemed annoyed or something. Will never come back here again.

drive thru worker at 10pm on monday may 8, 2023. she got two orders consecutive orders incorrect, the lady walked out her car with the bag in her hand towards the window then inside, i didnt check my bag. but the girl had an attitude at the mic, and obv distracted.

The staff is generally quick and efficient. Your Uber setup is always screwed up. You can't order large combos or even two of the same dipping sauces.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5

The lady was extremely rude and didn’t ask which size of combo we wanted and gave us small. And we asked her why and she said well you didn’t say anything with a horrible attitude.
Service
Take out
Meal type
Dinner
Food: 3
Service: 1

This is a convenient fast food and they make your orders really quick but staff appears to be miserable all the time. Just lacking the pleasant atmosphere when I visit this location. Management should address this staff behaviour and look into improvements.

I'm not expecting much with fast food but probably the least friendliest staff of any fast food I've seen. I had an offer for a free large fries. They had missed it but I had no interest in going back. No goodbye when I left, just "that's everything" wow

This Wendy's location staff members are unprofessional and extremely rude. They also cannot seem to fulfill simple orders, i.e. making a regular coffee LOL. This was my second visit and will be my last visit as both experiences have been horrible.

What is saw from most 1 stars reviews were wrong/missing order and bad customer service. Well I experienced the same today. Ordered 3 meals and found out we missed 1 meal upon getting on the highway. Called the store to ask for refund which

We ordered from the drive-thru, and were instructed to wait a bit in the designated parking area while they prepared it. We waited for what felt like a long time, so I went inside to inquire, and it turned out our order had been sitting on

Beat service that I've ever received at a Wendy's. Although I was the only person there in line, I was created with a friendly smile and which was a nice change because the Wendy's I normally go to Im lucky to get a hello. Because it new,

Terrible customer service. That should say everything about this Wendy's location. Only 1 employee who was helpful and courteous to the customers. The manage and the rest of the employees... Extremely bad customer service skills, If you

Wendy's is known for its organic food. They don't freeze meat because they don't have to, it's fresh.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Such horrible attitudes from the drive through cashier EVERY single time. They don’t listen to your order and then give you a hard time for correcting them. Cherry on top of that was finding a red hair in my food today. Lovely!

Fast, accurate, friendly, and efficient service! 12/10 for the night drive through crew on April 7th! Best service from a fast food chain in years!
Service
Take out
Meal type
Dinner
Price per person
$10–20

The restaurant is good but needs more attention to cleaning
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4

Normal food. No welcome and chaos work attitude and environment, Not enough supply for straw and napkins, ice coffee taste like water. Ice is melting. No recommendation More

There is always this one female employee working the drive thru system and she is always rude and sounds miserable. Don't bother wasting your breath saying thank you

The food at this location is good but the " chocolate frosty-ccino" is absolutely disgusting. Bitter, unsweetened iced coffee. JUST CALL IT WHAT IT IS PLEASE.

Former employee. Most toxic workplaces come from management. Insane how they’ll treat you. HR should investigate but I doubt they care!
Atmosphere: 1

It's great for fast drive through pick up. Never get the orders wrong, dont have to repeat myself, pretty chill, fast and efficient drive through More

Staff is rude. They do tend to get your order wrong so make sure before you leave. It seems like the staff is mostly teenagers so there’s that.

This Wendy's can't be beat! The ladies are always friendly, food comes out quickly and all modifications are accurate. Thank you!

I came in for a burger and they had them ready to go!
Food: 5
Service: 5
Atmosphere: 5

Late night munchies ngl the value meal cheeseburgers with frosty and fries …
Service…
More

Need to pay more attention to the orders they receive. Always missing my kids food.
Service…
More

Come here for the soda machine, 100 flavours
Food: 5
Service: 5
Atmosphere: 5

Asked for a Plain Dave’s single and they didnt even follow directions
Food: 2…
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