Worse company and the worst store ever! They lost my son 2 watches (Michael Korse and Movado)that he dropped off at this location for a battery change 2 weeks ago and they ended up calling my son because they couldn't find his watches and using UPS as an excuse..store manager said she is going to find what happened and if they can not find his watches they gonna give him 1000 dollars worth for 2 watches which I paid more than how much they wanna pay. I'm so upset that they think that money is everything what about his memories? both watches were gifts from me for my son's middle school graduation and Movado for his high school graduation. Other Zale stores in different locations also lost people's jewelry you guys can find it if you research. zales were on the news channels (ABC 7 News )losing people's jewelry. Unprofessional company. people should stop shopping for Zale's jewelry if they don't want that to happen to them. I think I'm going to be the other person who's going to call the news channel to let everyone know what's going on before that happens to them. my son is really sad. I hope they will find it but once the store manager says if they can find it they will give us a check worth much less than what I paid for s have no hope. don't bring your jewelry or watches for any repair or battery change to any Zales store.

Shopping at Zales Jewelers on 86th Street in Bay Ridge, Brooklyn was unequivicolly one of the finest shopping experiences me and my wife have ever had. The store manager Oneika and her team, especially Mohammed, gave us the VIP treatment as we made some ring selections for my wife's birthday. We did not feel pressured to spend above our budget and truly LOVED the shopping experience. My wife Kellie and me generally don't like shopping at brick and mortar locations anymore because of the better value shopping on line, but Oneika and her team changed our minds. We would absolutely recommend Zales on 86th Street to anyone purchasing jewelry, you won't be disappointed. On a side note, both me and my wife have worked in the customer service field for a combined total of 55 years. I personally have been a specialty retail team leader for 30 years, and out of all the teams I've coached and interacted with over that time, Oneika and her team stands out as an exemplary model for what a store shopping experience should be be like for a customer. Oneika and her team are truly exceptional!

My service was not too bad when they were trying to get my money. After I made the purchase on an engagement ring I had to bring it back with my fiance for sizing, they sized her up and told us it would be 2 weeks, I I asked for a scale to get the weight of the rings so that I would know I wasn't loosing any gold that I payed for, the girl Stepheny was very rude and denied me to weigh it, saying that they did not have a scale. I never received any call for my ring after 2 weeks, so I called I spoke with the same girl stepheny and she was very ignorant and rude again. I am not one to write these reviews but she was so rude I would like her fired. She has absolutely no customer service skills what so ever. If she was a man I would have knocked her teeth out.

What can I say? I purchased an engagement ring and was so excited to propose. We went together to get it resized, after proposing and patiently waited the 2-3 weeks to get it back. However, after 2 weeks I was called and told that her ENGAGEMENT RING WAS LOST. Lol, honestly this is crazy and very unprofessional. They told us that they can replace it but THAT was the ring that I proposed with and had a lot of sentimental value. I would not go to Zales for jewelry, especially if you want it resized, cleaned etc. We have checked other reviews and this is not the first engagement ring that has been lost and it won’t be the last. It actually seems to be happening often. Good luck and hope you can find the right seller for you.

My experience at the Brooklyn Zales Diamond store over in 86th street Bay Ridge was truly fantastic. I was looking for an engagement ring for my fiancée that I found online through the Zales website and it was in my luck that it is was available at the store. The sales representative that helped me throughout the process was Star. She had a very professional approach from the moment I walked into the store to helping me purchase the perfect engagement ring for my fiancée. I’m glad that Star helped me that day and would definitely recommend her to those that are shopping around for an engagement ring at The Brooklyn Zales Bay Ridge Store.

Bay Ridge- 86th Street: Oneika and Star were an absolute pleasure to work with. Each time I entered the store, I was greeted with a warm welcome and assisted right away. Oneika took the time to listen to all of my concerns, helped me to figure out the best option, and always kept me informed on what exactly was being done to my gems and precisely when I could expect them back. Star was equally as helpful, reminding me of the quality and care different stones and gems need and how I can maintain my diamonds beauty. Thank you so much Oneika and Star! You ladies make entering “the diamond store” a better place!

Deceptive and shady business practices. They claim to accept returns up to 30 days with receipt but they make up their own return policy as it suits them regardless if this policy is nowhere to be found on the receipt, it is not listed on the company return policy, nor the corporate return policy, I spoke with corporate they disagreed, not to mention 2 other stores said completely contradicted what they claim. Snake oil, go elsewhere. I’m returning the item to a different location and will never purchase from this place again. Gross.

walk into the store right after went to the gym and the worker her name is Star was very rude I feel like I was being Judge and I just went in because I need a pair of diamonds earing which I lost mine she's so disrespectful I want back to the store and I asked for A business card And she still was rude and very disrespectful I'm think she need customer service Training on how to treat people I live in this neighborhood for a long time I been going to the store and I shop a lot over there it will be my last time going to that store

I have had the best service at this Zales location. My husband and myself were upgrading wedding rings for anniversary in the midst of COVID 19. Oneika, the representative who was helping us could not have been better. She was very professional, and easy to talk to about our purchases. She even provided a number I could reach her personally if I had any other questions or issues. She was so kind through the entire process. I would definitely recommend purchasing from her at this location!! Thank you thank you thank you Oneika!!!

Ive been going to Zales on 86th street and 4th ave in Brooklyn for years now and every single time I get the most outstanding customer service. The staff and management is great especially Oneika who always goes above and beyond to help me with my needs. I’m always in a rush and In need of last minute gifts and she makes the process smooth and easy and with great pricing . THERE BEYOND 5 STARS AND ALL DO A FANTASTIC JOB. Thank you to all of you for your help every time I need help , always will be my go to place!!

Star at the 86th Street location is amazing!. Not only did she patiently listen to my concerns when I was frustrated but she went above and beyond to correcting the problem and providing me with a solution that has me completely satisfied. She is an honest person who was honest with me and was not just trying to gaslight me or take my money for her business. I respect her character tremendously for that and will never hesitate to do business with her again. I am so grateful to her....

Went to Zales to make an exchange and the employer Janna helped me make the return and showed me and my wife other beautiful earrings. Even though we didn’t buy anything she was very kind and patient with us while we were trying to find new earrings. We barely see patient workers nowadays in jewelry stores especially if we aren’t here to buy but to have an idea on an item. Janna was amazing, I would go to her when I’m ready to buy.

First and foremost the staff is one of the best staff! They make you feel welcomed their work ethic is superb and excellent! What can I say the best costumer that you'll ever have. Their selections from rings watches and more are very large to choose from. Guys your girls will definitely become satisfied . If you're looking for the best I suggest this Zales. Favorite Zales spot in Brooklyn! Definitely 10 out of 10.

Zales the diamond store in bay ridge 86th st has the best staff. The professionalism and personalities at this location is on another level. Star has been helping me out with my purchases for many years now and is like going to visit a family member now. Mohammad is also a great addition to the team and is always smiling . I will continue going to Zales in 86th for many years to come. It is always a joyful occasion.

Starr, the store manager, provides a very pleasant and no rush /hassle sales experience. She's definitely changed my perspective of Zales as being this high priced big seller of jewelry to more of a boutique personalized service. Anytime my wife has an issue with the pieces purchased there, Starr has the solution. This is an example that retailers need so these store fronts stay in business, thank you.

What a great shopping experience thanks to Rael !! He's the BEST jeweler I've ever dealt with in my entire life. He is amazing, knowledgeable and truly cared about me. I wish I've met him before. It feels great to be able to buy jewelry stress free and confidently. I only wanna buy my diamonds under Rael guidance and advice. Can't wait for Mother's Day for my next purchase. THANK YOU RAEL !!

I had a pleasant experience with Oneika. From the moment I walked in she greeted me very nicely and said she would be with me in a moment. She was professional from start to finish. I had to make a return and she helped me look at other pieces of jewelry I had in mind. Oneika was very caring, personable and helpful. She is a true asset to Zales and she deserves to be recognized.

My experience I had exceeded any experience I have ever had with any store that I have ever visited. Star you went above and beyond for me and I can’t thank you enough. The time you took to explain the diamond bond and warranty means a lot to me. You treated me with the upmost respect and and you were very soft spoken. Thank you again for being extremely patient with me.

The customer service is outstanding! Oneika assisted me in a custom engagement ring replicating my mother’s engagement ring in rose gold, using her diamonds. It tuned out gorgeous!! We also purchased our wedding rings there. She is thoroughly knowledgeable about all of their lines of jewelry. She made a customer for life!! I have recommended them and will continue!

The representative was useless when it came to providing me service on my repair for my wedding band which was purchased from Zales. I had to contact corporate so they could contact the store and prove to them that my rings were insured. And they didn't even allow me to use the phone in the store. They told me that corporate couldn't even prove I had insurance.

Great staff The Manager Nikki was delightful and pleasnt, not to mention extremely helpful. she made my shopping experience at this location very Stress free !! This location has a wide variety of jewlery, gold, stones, silver, engagement & wedding rings, even custom jewlery !! Great Quality merchandise !! Highly recomended !! 5 star service hands down !!

Terrible experience with the store manager Nikki. She is so unprofessional and rude. How can they even consider having her as store manager. Could not even process a payment without screwing it up!!! On top of that she said she did me a favor by calling customer service. That's her job. She had no choice but to call them to straighten out the matter.

terrible and rude service. When I asked how it is possible at Tiffany prices are lower than offered by them, they started to literally mock me and tried to convince me that I'm wrong. After all, even if they offered me the best price in the world I would not buy anything from them. too expensive for the offered product

Friendly, Professional, Courteous, Management and Staff. I Hope this Store Remains Open as many other retail staples have closed in this Particular Area in the recent past. T.J. Maxx, Century 21, Modells. Etc. Thank You. Personally to Oneika The Store Manager for a Seamless and Fun Shopping Experience.

This is my 1st experience with Zales. In the pass month I been in this store twice. Nikki, the store manager has been the only person I talk to. She is so nice, sweet and very professional. I am definitely going back to this store for my valentine's gift and definitely asking for Nikki.

Sono stata in diverse gioiellerie ma è qui che ho fatto la mia scelta, oltre ad un vasto assortimento la cosa più importante è che ti mettono a tuo agio e non ti fanno nessuna pressione. Star con i suoi modi gentili ti da sempre il consiglio giusto. Grazie ragazzi continuate così.

Unprofessional and ghetto store. Definitely not the place to feel special to buy a important piece of jewelry. Felt ignored and judged and staff rolls their eyes. Horrible. (This review was for you then, the manager when I asked who you were at the time to another member) smh

Very happy with my experience. I am a returning customer. Staff is always nice, friendly and knowledgeable. I always have a great time shopping there. My favorite salesperson - Nicholas - is very helpful, knows what to offer to my taste & assists to find the best deal. 10/10

I help my friend with stumbled upon Zales Diamonds during my search for engagement rings at Carat. From this point, I decided to reach out to (Ascot )diamonds for information in a specific setting and diamonds. I got to say at first it’s wonderful. Convenient price. . .

This store needs to update their hours. I took half a day of work off to get here at 8:13 pm to get my insurance paper signed and they said they are closed & haven’t been able to update their hours ( on google and yelp it says 8:30 pm ) really annoyed.

i went to go fix my ring at 5:12pm and they close at 6 they locked the door on me and told me there closed while im holding my son no respect and rude if you changed your time make a sign or tell the customers very disappointed with those employees

My son bought me a diamond bracelet from Zales on line, I couldn't figure out how to open clasp. When I went to the store Ariel was so professional and helpful, I will definitely visit this store again. Thanks Ariel for your help, great job.

If you are looking for professional,knowledgeable, and super friendly service then come to zales on 86th street bay ridge. Onieka and her staff are A++. They helped me and I’m forever grateful for their service.

My experance at zales was fantastic because of the customer service that they had in the store, I left smiling and smiled even more when the gift I purchased was given to my spouse , thank you.

Horrible experience the manager Nikki was very rude !! I will never shop zales again they are very nice to you when ur giving ur money but when the product turns colors they treat u like trash

They haven't updated the service information. You can only go in if you have an appointment. Due to the new regulations. But inform people instead of make me go there and not able to go in.

Star is extremely professional, knowledgeable and honest. It was an extremely pleasant experience all around. I wouldn't hesitate to purchase from her again and recommend anyone to her.

Nikki the Store manager was a doll very patient I got so many complements on the ever us ring she sold me .I will send my husband for the necklace since I did get diamond rewards

The manager here was amazing she helped me with an issue that I had with a ring I purchased online and then helped me find a new ring to replace that one... Amazing service

I've visited other Zales and they're not as clean as this one. It did look understaffed, as all the other ones. They have as many options as all others, if not a bit less.

Went shopping for earrings Oneika was very helpful. The store is vey neat and clean. The entire staff was helpful and friendly. Would go there again to shop. Thank you.

Oneika & Carmen was such was such a great help . Very patient and very professional in helping me pick my engagement ring. Come to the zales at 86st and 4 av Brooklyn

Onika Is VERY Understanding, Patent, Helpful Everything You Can Ask For In A Sales Associate// Manager!! If You Ever Need Help Make Sure You Ask for Her !!

If Maria Rodriquez works at this store she flat out lied, we called for customer service and she gave us a direct line to her store and has never answered

The 86th street store in Brooklyn is always amazing to shop at everyone is so friendly and knowledgeable I always enjoy my shopping experience there

Got my engagement ring here and my wedding ring as well.. No idea about jewelry so i felt like they helped me along without screwing me over...

I was just attended in Zales by Carmen Cortez. She was so patient and helped so much with my choices. I am super happy so thank you Carmen!!!

Google must be wrong because it says the store closes at 830pm and I’m by the front door at 810pm, doors are locked and no one is opening.

Very good service. Also, they do have some uncertified diamonds if you need. The staff is extremely helpful!! Enjoyed the experience.

The staff at the 86th Zales is unsurpassed. They know my name and are always ready to help me get the right holiday gift for my wife.

Love, Love, love this store. Where else can you shop and feel like you're coming home for a visit. Wouldn't go anywhere else!

The sales young lady was wonderful, she is amazing she helped me and my fiancé find our mothers the perfect gifts ✨ …

Rael was extremely patient, professional and helpful. He had excellent customer service , would definitely recommend.

Friendly and personal staff. Star is the best!! Made my ring fitting so easy, and helped us for a quick inspection.

I definitely recommend going here if you guys are here ask for nejmah she’s so helpful and with a great attitude.

Great service great sales representative. Made us feel so comfortable. What a pleasure it was meeting her

Oneika was great! She really helped me with this purchase. I’m a customer for life. …

I love dealing with the manager Onrika Trim. She is always professional and very friendly.

Star was the best rep I've dealt with in any jewelry store. She was beyond resourceful.

Great staff and always helpful. Oneika and Star make the experience great everytime.

Star really helped me out. She picked out the perfect set for me. Best service there

Mohamed is the best He made me feel like family when I walked in the store

Amazing service thanks to Star! Love love love my jewelry she’s the best!

NIKKI NIKKI NIKKI is just amazing!!! She literally knows everything!

The manager Nikki was nice and helpful, but the rest are horrible!!

Terrible customer service, I think because I was in my work clothes

Store Manager Oneika is very professional and knows her product

Very helpful and pleasurable personal to deal with ! A+++

Place is closed at 7 PM on Sunday they close at 730 not 7

Zales was great shout out to my home Girl STAR STAR

Professionals peoples …

Amazing service Thank you so Much Sol …

Amhad displayed exceptional customer service

Very helpful and satisfied with the service

Great place to shop the staff was nice

Nikki is awesome very professional.

Star is amazing. Always so helpful.

Amazing jewelry and expert service

Crazy people work on this company.

Terrible over the phone service

The staff was simply wonderful

Sales rep. Were very cortiouse

Oneika was so nice and helpful

very unprofessional and rude

Very nice …

Always attentive

Great selection

Great stores