Bought a beautiful ring but when sized and requested to have the smaller diamonds tipped to prevent fall out, the repairs were NOT done and the rings were NOT sized correctly. The worst customer service and extremely poor repair work. We’ve been 25 year customers, but we will never, ever, EVER, shop or buy from Zales again!

Came in to Zales today to see if I could get some gold jewelry, or if it was even possible lol. Luckily Gabriel was there to help, and went the extra mile to make it possible. No pressure courteous service and explained everything and gave my wife and I discounts. Will be coming back for our jewelry needs!

Went in to have my ring repaired at the cottonwood mall location and had Christian help me out. Took longer than usual for finding the information we needed but Christian was extremely helpful and patient throughout the time we were in. Definitely appreciate all his help!

We were helped by an older gentlemen today. He said he was fairly new, but he was extremely helpful. He was also very proactive and helped us get my fiancé ring size and offered to clean/check my engagement ring without us asking. We really

Sales Representative David was very professional and patient. David called me to let me know my repair was ready for pickup and when I arrived he knew exactly who I was. He was fast and efficient with the paper work and handled my beautiful

Brooke at the Zales jewelry store in Cottonwood mall Albuquerque New Mexico is absolutely phenomenal. I purchased one 1/2 karat diamond tennis bracelet out of the Marilyn Monroe collection from Zales thru Progressive leasing. Brooke walked

I went in to the store two weeks ago, the lady who was behind the counter SAW me standing there waiting to be helped, she continued on (pretending to do something on the computer, but kept looking at me through the side of her eye) did not

Bought a ring with warranty. Went to the store to exchange for a bigger size. The store then told me it was going to be an extra $50 because I bought it on promotion. After a little arguing and trying to understand why I can't get the same

My husband and I walked into Zales this afternoon and were completely ignored. We started out at the morganite section and then walked the entire store and looked in every case and went back to the morganite case and waited. We waited for

Terrible experience at Zales. The man with dandruff all over his suit was very unprofessional. He told my fiancé to wear her Disney ring on her pinky when she said plenty of times she didn’t want to wear it on her pinky. He was very pushy

I made several purchases from the cottonwood location and they have all been pleasant. I bought a ring online and didn’t like it so the associates were prompt in helping me return it. I purchased several pairs of earrings and I received a

Seeing all the bad reviews I can tell you they fixed those issues, I had no problem going in, getting help, and getting my gorgeous ring! The girl helping us helped a lot with my ring size and it came back perfect, she even recognized me

I’ve had a ring for a while that needed a ring guard to complete it. I went into the cottonwood sales and sales representative Taryn was extremely helpful in assisting me to find a ring guard that looks great with my exiting ring. Taryn

Veronica at cottonwood was awesome!! So was her manager. It was a much different experience than the Coronado location. At the Coronado location you feel rushed like if you're bothering the workers. So Veronica was a breath of fresh air

I had the worst experience at this store. I went in to see what options I had on a ring that was gifted to me from the Disney Enchanted line because I love Disney everything. John the employee was very rude to me. He insisted I wear my

Busy place so getting help from a sales person takes time and they advertise curbside pick up but this is definitely not an option at this location. I waited over 30 minutes for my order to be brought out which never happened and after

My husband typically purchases my jewelry from the Coronado location. I purchase from the Coors location because the people there are so pleasant and helpful. I took my wedding rings to be cleaned and inspected at the Coronado location

Purchased a ring on November 12 was told it would be about 2 weeks for it to come in. Called on November 30 the ring still has not come in. They promised it would be at the store on December 4. Reluctantly I decided to wait since they

I'm not going to be shopping here anymore the customer service Is awful I dealt with Kori and she is rude and not friendly at all. I've noticed after a few purchase with Zales they dont know how to take care of the customer after the

They would have gotten a five-star. The people who work here are wonderful. So why 3 stars, you ask? Well, I have not been able to get my wedding ring back. I was given the wrong one after it went in for repairs last October/November.

I went to the Cottonwood location. There were 2 sales people working and they both had customers. I made sure they both saw me. I waited patiently for 15 minutes. At that time another customer came in. The sales lady, who knew I was

Jaime is the best!! He quickly answered my questions, took care of my needs, gave me information to help with future care - all with the UTMOST professionalism and great smile. Ask for Jaime if you go to the Cottonwood Mall Zales.

I was there to purchase two gifts. The website said open at 11. I waited from 11 till 1130 and still not open. Took my business down the hall and took my $3200 . Not sure how you can trust a store that can’t even open on time.

Worst store ever!! If I could rate them lower I would! Don’t dare try and personalize anything there either it will be terrible! What was supposed to be the best Mother’s Day ever turned into my worst ever! Thanks Zales!

I might as well be invisible. 3 staff members were too busy talking and laughing to greet or acknowledge me, even while I walked through the entire store/all cases right in front of them, waiting to be helped.

We went into Zales to upgrade a ring and Jaime made the entire process easy! Took his time showing us a variety and did not rush us into our purchase. We will definitely be going back for future purchases

Great place to find the next anniversary gift. My Wife likes the earrings known as "Crawlers". Men educate yourselves with these and know the years of marriage as I have......37 and counting. Wwhhaatt?!?!

Good customer service and decent prices (plus the credit card is easy to get). Sometimes leaves service to be desired but it is what it is. They sell semi decent watches and jewelry.

Christian was extremely helpful, very courteous and professional in tending to our issue. He came through on getting our ring taken in and fixed.

Promote Jaime! Greatest salesman ever! He had me buy something even though I was only looking. Great worker and his service is great!

Purchased a ring December 1st it had to be sized and still waiting for it. I don't understand why it's taking so long …

I had an awesome experience with Veronica . So helpful and pleasant definitely be back to this Zales! She was great

Jaime was so helpful to show me many options in new necklaces i was looking for and very outgoing, great service!

Jaime is a hero! Looking to find a ring for my mom for Christmas and he got the job done quick and easy!

Jaime was very helpful and friendly to talk. Thank you Jaime for your fantastic customer service!

Christian was great! Ran into an issue and he was able to help me resolve it! 100% recommend!

Great low pressure sale and super knowledgeable. Ty for being cool Jaime!

Veronica was so helpful and nice, I’d definitely recommend her’

Both Veronica and Gabriel were extremely helpful and very kind

Good service and good price. Veronica was excellent